Product Designer

📍 Job Overview

Job Title: Product Designer Company: Telesign Location: Colombia Job Type: Full-time Category: Product Design / User Experience (UX) Date Posted: 2025-09-11T22:09:09 Experience Level: Mid-Level (2-5 years) Remote Status: Remote OK (with potential for hybrid considerations based on specific team needs)

🚀 Role Summary

• Drive the end-to-end product design lifecycle, from initial concept and user research to iterative prototyping and final validation, focusing on creating intuitive and impactful digital experiences.
• Champion user-centric design principles and methodologies, including design thinking and agile frameworks, to uncover user needs and translate them into actionable business solutions that align with strategic objectives.
• Collaborate extensively with cross-functional teams, including Product Owners and technical leaders, to conceptualize, define, and build innovative new products and features that enhance customer engagement and business value.
• Bridge the gap between strategic vision and detailed design execution, ensuring that product solutions address not only aesthetic and functional requirements but also are informed by thorough research, data analysis, and a deep understanding of business goals and market dynamics.

📝 Enhancement Note: While the role is listed as "Product Designer," the emphasis on user research, design thinking, agile methodologies, and collaboration with Product Owners strongly indicates a focus on User Experience (UX) design within a product development context. The "Remote OK" status for Colombia suggests a distributed team model common in tech companies, requiring strong self-management and communication skills.

📈 Primary Responsibilities

• Design and develop iterative product prototypes, from conceptualization through user testing and validation, to refine user flows, interfaces, and overall product experience.
• Conduct comprehensive user research, employing a variety of UX research techniques (e.g., interviews, surveys, usability testing) to gather insights and inform design decisions.
• Apply design thinking and agile methodologies throughout the product development process to ensure solutions are user-centered, technically feasible, and aligned with business requirements.
• Collaborate closely with Product Managers, Engineers, and other stakeholders to define product requirements, translate user needs into design specifications, and ensure successful feature implementation.
• Contribute to the development and maintenance of Telesign’s design systems, ensuring consistency, scalability, and adherence to brand guidelines across all digital products.
• Engage with a diverse range of stakeholders, including Technology, Product, Commercial, Legal, and Marketing teams, to ensure design coherence, scalability, and alignment with overarching global business objectives.
• Document and clearly communicate research findings, design rationale, and insights to various internal audiences, facilitating informed decision-making and cross-functional understanding.

📝 Enhancement Note: The responsibilities highlight a proactive role in research and strategy, not just execution. Candidates are expected to influence product direction through data-driven insights and strategic thinking, beyond typical visual design tasks. Collaboration with "Commercial, Legal, and others" suggests a need for understanding broader business implications of design decisions.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Human-Computer Interaction, Design, Computer Science, or a related field is typically preferred, though equivalent practical experience will be strongly considered.

Experience: 3-4 years of professional experience in product design, UX design, or a closely related field, with a proven track record of delivering successful digital products.

Required Skills:

• Advanced proficiency in English, both written and verbal, for effective communication with global teams and stakeholders.
• Demonstrated expertise in Figma for UI/UX design, prototyping, and component-based design systems.
• Solid understanding and practical application of design thinking principles and agile development methodologies.
• Proficiency in conducting user research and applying UX research techniques to gather actionable insights.
• Strong portfolio showcasing a range of representative product design and UX projects, demonstrating problem-solving skills and design process.
• Excellent communication and interpersonal skills, with the ability to articulate design decisions and influence stakeholders using clear, data-driven arguments.
• Experience in collaborating with cross-functional teams (Product, Engineering, Marketing) to bring digital products from concept to launch.

Preferred Skills:

• Experience working with established design systems and contributing to their evolution.
• Familiarity with user interface (UI) animation and micro-interactions.
• Knowledge of accessibility standards (e.g., WCAG) and best practices.
• Experience in the telecommunications, digital identity, or fraud prevention industries.
• Basic understanding of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineers.

📝 Enhancement Note: The requirement for "advanced" English proficiency is critical given the global nature of Telesign. The emphasis on Figma and design systems points to a need for modern, efficient design practices. The experience level suggests a candidate ready to take ownership and contribute strategically, not just execute tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio that clearly demonstrates your product design process, from problem identification and user research to ideation, prototyping, and final design solutions.
• Case studies should highlight specific challenges faced, the user-centered approach taken, and the impact of your design decisions on user experience and business outcomes.
• Showcase proficiency with design tools, particularly Figma, and experience in designing with or contributing to design systems.
• Include examples of interactive prototypes that effectively communicate user flows and interaction design.
• Demonstrate an understanding of how design integrates with business strategy and user needs, supported by data or research findings.

Process Documentation:

• Evidence of documenting user research findings, insights, and recommendations in a clear and concise manner for various audiences.
• Examples of how you've applied design thinking frameworks and agile methodologies in your workflow to drive iterative design improvements.
• Demonstration of how you measure the success of your designs, potentially through A/B testing, usability metrics, or other performance indicators.

📝 Enhancement Note: The portfolio is a critical component for this role. Candidates should prepare to walk through their projects, explaining their decision-making process, the tools used, and the measurable impact of their design work. Demonstrating an understanding of how to integrate design with business objectives and technical constraints will be key.

💵 Compensation & Benefits

Salary Range: For a Product Designer with 3-4 years of experience in Colombia, the estimated salary range would typically fall between COP 70,000,000 to COP 120,000,000 annually, depending on specific experience, skill set, and the exact location within Colombia.

Benefits:

• Competitive salary and potential for performance-based bonuses.
• Comprehensive health insurance coverage.
• Opportunities for professional development, including training, workshops, and conference attendance.
• Flexible working hours and remote work options to support work-life balance.
• Paid time off, including vacation days and public holidays.
• Access to Telesign's global collaborative tools and platforms.
• Potential for stock options or equity in a growing tech company.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week. Given the remote nature and global team structure, flexibility in scheduling may be available to accommodate different time zones and team collaboration needs, but core availability for meetings and urgent tasks will be necessary.

📝 Enhancement Note: Salary estimates are based on industry benchmarks for mid-level product designers in technology companies operating remotely within Colombia, considering the cost of living and typical compensation structures. Benefits are standard for tech roles and are inferred based on company type and remote work policies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telesign operates within the technology sector, specifically focusing on digital identity, customer engagement, and fraud prevention solutions, leveraging AI and telecommunications expertise. Company Size: Telesign is a mid-to-large sized technology company, likely employing several hundred to over a thousand employees globally. This size offers opportunities for impact and visibility while maintaining a dynamic and evolving culture. Founded: Telesign was founded in 2000. This long history in the tech space suggests a mature organization with established processes, but also one that has adapted to significant industry changes, indicating a culture of innovation and resilience.

Team Structure:

• The Product Design team likely consists of several designers with varying specializations (e.g., UX, UI, Research) who support different product lines or feature areas.
• This role reports into a Design Lead or Head of Product Design, with direct collaboration expected with Product Managers, Engineering Leads, and other key functions.
• Cross-functional collaboration is a cornerstone of Telesign's operations, requiring designers to work closely with Product, Engineering, Marketing, Legal, and Commercial teams to ensure holistic product development and market alignment.

Methodology:

• Telesign likely employs a data-driven approach to product development, where design decisions are informed by user research, analytics, and A/B testing.
• Workflow planning and optimization will be key, with designers contributing to agile sprints, backlog refinement, and continuous improvement cycles.
• Automation and efficiency practices are probably integrated into the design tools and processes, enabling faster iteration and better resource utilization.

Company Website: https://www.telesign.com/

📝 Enhancement Note: Telesign's focus on "Continuous Trust" and "identity with speed, accuracy and global reach" suggests a culture that values reliability, innovation, and a deep understanding of complex global systems. As a mid-to-large company, there's likely a balance between structured processes and the agility needed in the fast-paced tech industry.

📈 Career & Growth Analysis

Operations Career Level: This Product Designer role is positioned at a mid-level, requiring 3-4 years of experience. It signifies a professional who can independently manage design projects, contribute strategically to product roadmaps, and mentor junior designers or interns as the team grows. The scope involves end-to-end design ownership for specific features or product areas.

Reporting Structure: The Product Designer will likely report to a Design Manager or Lead Designer, who oversees the design team's output, strategy, and professional development. Regular interaction with Product Managers and Engineering Leads within product squads is expected, forming a core part of the day-to-day working relationships.

Operations Impact: The Product Designer's work directly influences user adoption, customer satisfaction, and the perceived value of Telesign's solutions. By creating intuitive and effective digital experiences, they contribute to customer retention, operational efficiency (through reduced support needs), and ultimately, revenue growth by enabling smoother customer interactions and transactions.

Growth Opportunities:

• Skill Advancement: Opportunities to specialize in areas like UX research, interaction design, or design systems, and to gain expertise in new design tools and methodologies.
• Leadership Potential: Progression to Senior Product Designer, Design Lead, or management roles, involving greater strategic input, team leadership, and mentorship responsibilities.
• Cross-Functional Exposure: Gaining deeper insights into product management, engineering processes, and business strategy by working closely with these departments.
• Industry Expertise: Developing specialized knowledge within the digital identity, security, and telecommunications sectors.

📝 Enhancement Note: The role offers a clear path for growth within a specialized field. The company's global reach and focus on critical services like identity protection suggest that designers who excel can gain valuable, in-demand industry experience and move into leadership positions.

🌐 Work Environment

Office Type: Telesign operates as a tech company, likely offering a modern and collaborative office environment if physical presence is required in any of its locations. However, with the role being "Remote OK" and based in Colombia, the primary work environment will be a remote setup managed by the individual.

Office Location(s): While the posting specifies Colombia, Telesign has offices in various global locations, including the US, Europe, and Asia. The specific location in Colombia might be a remote hub or a recognized operational base for remote employees.

Workspace Context:

• The remote workspace will require self-discipline and effective time management. Collaboration will primarily occur through digital tools like Slack, Zoom, and collaborative design platforms.
• Access to Telesign's digital tools and technology stack will be provided, enabling seamless integration with global teams and projects.
• Opportunities for team interaction will be through virtual meetings, design critiques, and potentially virtual team-building events.

Work Schedule: The work schedule is expected to be flexible, aligning with a standard 40-hour work week. However, given the distributed nature of the team, there might be a need to adjust working hours to accommodate meetings with colleagues in different time zones (e.g., North America, Europe). Core hours for team synchronization are likely to be established.

📝 Enhancement Note: The "Remote OK" designation for Colombia implies a distributed workforce model. Candidates should be comfortable with asynchronous communication and be proactive in engaging with remote colleagues. Understanding the need for flexibility across time zones is crucial.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit, and confirm English proficiency.
• Portfolio Review & Design Challenge: Candidates will typically present their portfolio, discussing key projects and design rationale. This may be followed by a take-home design challenge or a live design exercise focused on problem-solving, user research, and prototyping skills.
• Stakeholder Interviews: Interviews with Product Management, Engineering, and potentially other business stakeholders to evaluate collaboration skills, understanding of product strategy, and ability to integrate design with business needs.
• Hiring Manager Interview: A final interview with the hiring manager to discuss career aspirations, team dynamics, and overall fit within the organization.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects that showcase your end-to-end design process and problem-solving abilities.
• Tell a Story: For each project, clearly articulate the problem, your role, the constraints, your process (research, ideation, iteration), the solutions, and the impact (quantifiable if possible).
• Highlight Figma & Design Systems: Explicitly mention your proficiency with Figma and any experience with design systems, showing how you leverage them for efficiency and consistency.
• Focus on Impact: Emphasize how your designs solved user problems and contributed to business goals. Use metrics where available.
• Be Prepared for Questions: Anticipate questions about your design choices, how you handle feedback, and how you collaborate with technical teams.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly research Telesign’s products and services to understand their business context and user base.
• Outline Your Approach: Before diving into design, clearly outline your approach to the challenge, including assumptions, research methods, and key design considerations.
• Prioritize and Scope: Focus on the most critical aspects of the challenge. It's better to deliver a well-thought-out solution for a key problem than a superficial solution for many.
• Communicate Effectively: Clearly explain your design decisions and rationale, just as you would in a portfolio review.

📝 Enhancement Note: The interview process is likely to be rigorous, with a strong emphasis on practical design skills and strategic thinking. Candidates should be prepared to defend their design decisions with data and articulate how their work contributes to business objectives. The portfolio review is a crucial gate.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency in creating and utilizing components, styles, and auto-layout is expected. Experience with design systems within Figma is a significant plus.
• Prototyping Tools: Beyond Figma's built-in capabilities, familiarity with tools like InVision, ProtoPie, or Axure for more complex interactions might be beneficial.
• User Research Platforms: Tools for conducting usability testing, surveys, and user interviews (e.g., UserTesting.com, SurveyMonkey, Typeform, Lookback).

Analytics & Reporting:

• Familiarity with product analytics tools such as Google Analytics, Mixpanel, Amplitude, or Pendo to understand user behavior and measure the impact of design changes.
• Experience with data visualization tools or dashboards (e.g., Tableau, Looker) to interpret and present user data.

CRM & Automation:

• While not a direct requirement for a Product Designer, understanding CRM systems (like Salesforce) and marketing automation platforms might provide context for how user data is managed and utilized across the organization.
• Familiarity with project management tools (e.g., Jira, Asana, Trello) is common for agile environments.

📝 Enhancement Note: Figma is explicitly called out as a core requirement. Candidates should be prepared to discuss their experience with design systems and how they leverage them. Understanding analytics tools is increasingly important for designers to measure the impact of their work and advocate for user needs with data.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and advocating for the user throughout the design and development process.
• Collaboration: A belief in the power of cross-functional teamwork, open communication, and shared problem-solving.
• Innovation: Encouraging creative thinking, experimentation, and the pursuit of novel solutions to complex challenges.
• Data-Driven Decisions: Valuing evidence-based decision-making, using research and analytics to validate design concepts and measure impact.
• Accountability: Taking ownership of work, delivering high-quality results, and being responsible for the outcomes of design decisions.

Collaboration Style:

• Integrated Teams: Designers are embedded within product squads, working closely with Product Managers and Engineers on a daily basis.
• Feedback Loops: An open culture for providing and receiving constructive feedback on designs, often through design critiques and review sessions.
• Knowledge Sharing: Encouraging the sharing of best practices, design patterns, and insights across the design team and with other departments.

📝 Enhancement Note: Telesign's mission around "Continuous Trust" implies a culture that values precision, reliability, and a deep understanding of user needs and potential risks. Designers will likely be expected to contribute to building trust through their work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively navigating the inherent tension between creating ideal user experiences and meeting strict business requirements, technical constraints, and market timelines.
• Global Product Adaptation: Designing solutions that are culturally sensitive and effective across diverse international markets, requiring research into varied user behaviors and expectations.
• Evolving Technology Landscape: Staying abreast of rapid advancements in AI, digital identity solutions, and design tools to ensure Telesign's products remain competitive and innovative.
• Stakeholder Management: Effectively communicating and aligning design strategies with a wide array of stakeholders who may have different priorities and perspectives.

Learning & Development Opportunities:

• Specialized Design Training: Access to courses and workshops focused on advanced UX research techniques, interaction design patterns, or specific design software.
• Industry Conferences: Opportunities to attend relevant design and technology conferences to learn about emerging trends and network with professionals.
• Mentorship Programs: Participation in mentorship programs, either as a mentee to learn from senior designers or as a mentor to guide junior team members.
• Exposure to Complex Problems: Working on challenging problems within the digital identity and security space provides significant opportunities for skill development and intellectual growth.

📝 Enhancement Note: The challenges presented are typical for product designers in fast-growing tech companies. The opportunities for learning and development are substantial, especially given the company's focus on cutting-edge technology and complex global services.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements. How did you approach it, and what was the outcome?" (Focus on communication, negotiation, and finding common ground.)
• "Walk me through your process for designing a new feature from scratch. What research methods did you employ, and how did you validate your designs?" (Highlight your end-to-end process and user-centric approach.)
• "How do you incorporate user feedback and data into your design iterations? Can you provide an example?" (Emphasize your data-driven mindset and iterative design approach.)

Company & Culture Questions:

• "What do you know about Telesign and our mission to enable Continuous Trust?" (Research Telesign's website, recent news, and understand their core business.)
• "How do you see your design philosophy aligning with Telesign's values of user-centricity and collaboration?" (Connect your personal values and work style to the company's stated values.)
• "Describe your ideal cross-functional working relationship. How do you ensure effective communication with Product Managers and Engineers?" (Focus on proactive communication, empathy, and shared goals.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, start with the problem statement, define your role and the project goals, detail your process (research, ideation, prototyping, testing), present your final solution, and conclude with the impact and learnings.
• Show, Don't Just Tell: Use visuals effectively. Show mockups, prototypes, user flows, and research findings. Explain why you made certain design decisions.
• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, improved satisfaction scores).
• Be Ready for Deep Dives: Expect questions about specific design choices, technical constraints you considered, and how you handled challenges or setbacks.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design skills but also strategic thinking, problem-solving abilities, and strong communication. Candidates should be ready to articulate their value proposition in terms of how their designs contribute to Telesign's business objectives and user trust.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Telesign's careers page.
• Portfolio Preparation: Ensure your portfolio is polished, easily navigable, and clearly showcases your most relevant product design and UX projects, emphasizing your process and impact. Prepare to discuss specific case studies in detail.
• Resume Optimization: Tailor your resume to highlight experience in product design, UX research, Figma, design systems, agile methodologies, and cross-functional collaboration, using keywords from the job description.
• Company Research: Familiarize yourself with Telesign's products, services, mission ("Continuous Trust"), and recent company news. Understand the industry in which they operate.
• Practice Your Pitch: Be prepared to articulate your experience, design philosophy, and why you are a strong fit for Telesign during interviews. Practice presenting your portfolio projects concisely and impactfully.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.