Senior Product Designer - Mercado Envios

📍 Job Overview

Job Title: Senior Product Designer - Mercado Envios Company: Mercado Libre Location: Governador Valadares, Minas Gerais, Brazil Job Type: FULL_TIME Category: Product Design / UX/UI Design (with a focus on Logistics/Shipping Operations) Date Posted: October 11, 2025 Experience Level: Mid-Senior Level (5-10 years) Remote Status: On-site

🚀 Role Summary

• Design and deliver intuitive, user-centered digital experiences for Mercado Envios' shipping solutions, focusing on operational efficiency and user satisfaction.
• Collaborate closely with product managers, engineers, and other stakeholders to translate business requirements into elegant and functional design solutions.
• Drive the end-to-end design process, from user research and ideation to prototyping, user testing, and final implementation of shipping-related features.
• Contribute to the evolution of design systems and best practices within Mercado Libre, ensuring consistency and scalability across shipping products.
• Analyze user feedback and data to identify areas for improvement in shipping workflows and user journeys, advocating for design-driven enhancements.

📝 Enhancement Note: While this is a Product Designer role, the focus on "Mercado Envios" and "shipping solutions" strongly implies a need for understanding and optimizing logistics and operational workflows. This requires a user-centric approach to complex operational challenges.

📈 Primary Responsibilities

• Lead the design process for new features and improvements within the Mercado Envios platform, focusing on the end-to-end shipping lifecycle.
• Conduct user research, including interviews, surveys, and usability testing, to gain deep insights into the needs of sellers, buyers, and internal operations teams.
• Develop user flows, wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts and interaction models.
• Create and maintain design documentation, including style guides, design patterns, and component libraries, to ensure consistency and scalability.
• Work with engineering teams to ensure the accurate implementation of designs, providing detailed specifications and ongoing support.
• Advocate for user needs and best design practices throughout the product development lifecycle, influencing product strategy and roadmap.
• Participate in cross-functional team meetings, presenting design solutions and gathering feedback from product, engineering, and business stakeholders.
• Continuously iterate on designs based on user feedback, data analytics, and evolving business requirements for shipping operations.

📝 Enhancement Note: The core responsibilities are centered around the product design lifecycle, but the specific domain of "Mercado Envios" and "shipping solutions" necessitates a deep understanding of logistics, supply chain, and operational workflows. This means designers will need to consider the practical implications of their designs on operational efficiency.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience:

• 5-10 years of professional experience in Product Design, UX/UI Design, or a related role, with a significant focus on complex digital products.
• Proven experience designing for logistics, e-commerce operations, or shipping platforms is highly advantageous.

Required Skills:

• User-Centered Design: Deep understanding of user-centered design principles and methodologies.
• Prototyping & Wireframing: Proficiency with design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, or similar.
• User Research: Experience conducting various forms of user research (interviews, usability testing, surveys) and translating findings into actionable design recommendations.
• Information Architecture: Ability to structure complex information and create intuitive navigation systems.
• Visual Design: Strong visual design skills, including layout, typography, color theory, and iconography.
• Cross-Functional Collaboration: Excellent communication and collaboration skills to work effectively with product managers, engineers, and business stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills to tackle complex design challenges.
• Portfolio: A strong portfolio showcasing a range of product design projects, demonstrating your process, design thinking, and impact.

Preferred Skills:

• Design Systems: Experience contributing to or working with established design systems.
• E-commerce/Logistics Domain: Familiarity with e-commerce operations, shipping logistics, supply chain management, or marketplace platforms.
• Data Analysis: Ability to interpret user data and analytics to inform design decisions.
• Accessibility Standards: Knowledge of WCAG and other accessibility guidelines.
• Agile Methodologies: Experience working within Agile/Scrum development environments.

📝 Enhancement Note: Given the role's focus on Mercado Envios, candidates with direct experience in logistics, supply chain, or e-commerce operations will have a significant advantage. The "5-10 years" experience level suggests a need for demonstrated leadership in design projects and the ability to mentor junior designers.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Detailed case studies showcasing end-to-end design projects, particularly those involving complex workflows, operational improvements, or logistics.
• Process Documentation: Clear demonstration of your design process, including user research methodologies, ideation techniques, wireframing, prototyping, and user testing.
• Problem/Solution Framing: Ability to articulate the user problem or business challenge clearly and how your design solution addresses it effectively.
• Impact & Outcomes: Quantifiable results or demonstrated impact of your design work, such as improvements in user satisfaction, operational efficiency, conversion rates, or task completion times.
• Tool Proficiency: Showcase of your skills using relevant design and prototyping tools (e.g., Figma, Sketch).

Process Documentation:

• Evidence of how you translate user insights and business requirements into functional designs.
• Examples of how you iterate on designs based on feedback and data.
• Documentation of collaboration with cross-functional teams to ensure successful implementation.

📝 Enhancement Note: For a Senior Product Designer role in a logistics-focused area like Mercado Envios, portfolios must go beyond aesthetics. They should clearly articulate the user problem, the design process employed, and, most importantly, the tangible impact on operational efficiency and user experience within the shipping domain.

💵 Compensation & Benefits

Salary Range:

• For a Senior Product Designer with 5-10 years of experience in Governador Valadares, Minas Gerais, Brazil, the estimated annual salary range is typically between R$90,000 and R$150,000 BRL. This range can vary based on the specific company's compensation philosophy, the candidate's precise experience, and their negotiation skills.
• Methodology: This estimate is based on research of similar Product Designer roles in Brazil, particularly in major tech hubs, adjusted for the specific region of Minas Gerais. It considers typical salary bands for senior-level positions in the tech and e-commerce sectors, factoring in Mercado Libre's standing as a major LATAM tech company.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Life Insurance: Financial protection for your dependents.
• Meal/Food Vouchers: Assistance with daily living expenses.
• Transportation Vouchers: Support for commuting to the office.
• Employee Stock Purchase Plan (ESPP) or Stock Options: Opportunity to own a part of Mercado Libre's success.
• Professional Development: Access to training, workshops, conferences, and online learning platforms.
• Paid Time Off: Generous vacation days, holidays, and personal leave.
• Wellness Programs: Initiatives promoting physical and mental well-being.
• On-site Amenities: Depending on the office, potential access to gyms, cafeterias, or other facilities.

Working Hours:

• Standard full-time working hours are typically 40 hours per week, aligned with Brazilian labor laws. While the role is on-site, flexibility around core working hours may be available, subject to team and operational needs.

📝 Enhancement Note: Salary ranges for Brazil can vary significantly based on location and company size. This estimate is a benchmark; candidates should research current market rates for Senior Product Designers in Minas Gerais and specifically for large tech organizations like Mercado Libre.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Logistics, Technology, Financial Services. Mercado Libre operates as a dominant player in Latin America's digital economy, providing a comprehensive ecosystem for online commerce and financial technology. Company Size: Large Enterprise (over 10,000 employees globally). Mercado Libre is a significant employer with a vast workforce across numerous countries in Latin America. Founded: 1999. With over two decades of operation, Mercado Libre has a mature organizational structure and a deep understanding of the LATAM market.

Team Structure:

• Mercado Envios Focus: This role is within the Mercado Envios division, which is dedicated to optimizing shipping and logistics for sellers and buyers on the platform.
• Cross-Functional Teams: Designers typically work within agile squads composed of Product Managers, Engineers (Frontend, Backend), QA Analysts, and potentially Data Scientists.
• Reporting: Senior Product Designers usually report to a Design Lead, Product Design Manager, or Head of Design within their specific product area (Mercado Envios).

Methodology:

• Agile Development: Mercado Libre likely employs agile methodologies, emphasizing iterative development, collaboration, and rapid feedback loops.
• Data-Driven Decisions: The company heavily relies on data analytics to inform product strategy, feature development, and operational improvements.
• User-Centricity: A strong emphasis on understanding and serving the needs of its diverse user base (sellers, buyers, logistics partners).

Company Website: https://mercadolibre.com/

📝 Enhancement Note: Mercado Libre's culture is known for its fast-paced, innovative, and entrepreneurial spirit, often referred to as "MercadoLibre-style." As a large, established tech company, it balances innovation with robust processes and a strong focus on execution and impact.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a high degree of autonomy, expertise, and the ability to lead design initiatives. The role is expected to contribute significantly to product strategy and mentor junior team members. The focus on Mercado Envios means this role is critical for the operational backbone of the platform.

Reporting Structure: The Senior Product Designer will report into a design leadership hierarchy within Mercado Envios, likely a Design Manager or Head of Design. They will work collaboratively within cross-functional product teams, reporting to the product lead for that specific squad on project-specific matters.

Operations Impact: The designs created will directly impact the efficiency, scalability, and user experience of Mercado Envios, a critical component of Mercado Libre's overall success. This role has the potential to influence millions of transactions and significantly shape how sellers manage their logistics and buyers receive their packages across Latin America.

Growth Opportunities:

• Leadership Progression: Opportunity to advance into Lead Product Designer, Design Manager, or Head of Design roles.
• Specialization: Deepen expertise in logistics, e-commerce operations, or specific user segments within Mercado Envios.
• Cross-Product Exposure: Potential to move into design roles for other Mercado Libre business units (e.g., Marketplace, Payments, Advertising).
• Skill Development: Access to internal training, external workshops, and conferences to enhance design, leadership, and strategic thinking skills.
• Mentorship: Opportunities to mentor junior designers and contribute to the growth of the design team.

📝 Enhancement Note: As a senior role, growth is expected to involve not just individual contribution but also leadership, strategic influence, and mentoring. The domain expertise gained in Mercado Envios can be highly valuable for future roles within the company or the broader logistics tech industry.

🌐 Work Environment

Office Type: On-site. This role is based in Governador Valadares, Minas Gerais, Brazil, requiring regular presence in the office. Office Location(s): Governador Valadares, Minas Gerais, Brazil. Specific office details would be provided during the interview process.

Workspace Context:

• Collaborative Hubs: Offices are designed to foster collaboration, with dedicated team spaces, meeting rooms, and common areas.
• Technology-Rich: Access to modern design tools, high-performance workstations, and robust network infrastructure to support design workflows.
• Team Interaction: Daily opportunities for face-to-face interaction with design peers, product managers, engineers, and other stakeholders, facilitating quick feedback and problem-solving.

Work Schedule:

• The role is full-time, typically adhering to a 40-hour work week. While on-site, there may be some flexibility in daily start and end times, coordinated with the team to ensure optimal collaboration and coverage for operational needs within Mercado Envios.

📝 Enhancement Note: The on-site requirement suggests a culture that values in-person collaboration, spontaneous idea generation, and the benefits of immediate team synergy, which is common in rapidly evolving tech environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.
• Portfolio Presentation & Design Challenge: A core part of the process will involve presenting your portfolio, walking through key case studies, and potentially undergoing a design challenge (e.g., a take-home project or a live design exercise) focused on shipping or logistics scenarios.
• Hiring Manager Interview: Meeting with the hiring manager (Fernando Rois) to discuss your experience, design philosophy, and how you approach complex problems within the Mercado Envios context.
• Cross-Functional Interviews: Meetings with key stakeholders, such as Product Managers and Engineering Leads, to assess collaboration skills and technical understanding.
• Final Round: Potentially a final interview with senior leadership to discuss strategic thinking and overall fit.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your design thinking, research methods, and iterative process for each case study.
• Highlight Impact: Quantify the results of your designs whenever possible. For Mercado Envios, this means demonstrating improvements in operational efficiency, user task completion, or cost savings.
• Tailor to Logistics: Emphasize projects that show an understanding of complex workflows, operational constraints, and user needs in logistics or e-commerce.
• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate.
• Storytelling: Present your projects as compelling narratives that showcase the problem, your solution, and the outcome.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly research Mercado Envios and the broader logistics/e-commerce landscape in Latin America.
• Focus on Operational Efficiency: Consider how your proposed solutions will impact operational workflows, shipping times, cost, and user effort for sellers and buyers.
• Prioritize and Justify: Be prepared to explain your design decisions, trade-offs, and priorities.
• Communicate Clearly: Practice articulating your thought process and design rationale concisely and effectively.

📝 Enhancement Note: The emphasis on "shipping solutions" for Mercado Envios means that design challenges and portfolio reviews will likely scrutinize how well candidates understand and can optimize operational workflows, not just user interfaces.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, as it's a modern industry standard), Sketch, Adobe XD, InVision.
• User Research: Tools for surveys (e.g., Typeform, SurveyMonkey), user testing platforms (e.g., UserTesting.com), and potentially in-house tools for data collection.
• Collaboration: Slack, Microsoft Teams, Jira, Confluence for team communication, project management, and documentation.

Analytics & Reporting:

• Product Analytics: Tools like Google Analytics, Amplitude, Mixpanel, or internal dashboards for tracking user behavior, feature adoption, and conversion rates related to shipping.
• Data Visualization: Tableau, Power BI, or internal BI tools for creating reports and dashboards to communicate insights on shipping performance.

CRM & Automation:

• While not a primary design tool, familiarity with CRM systems (like Salesforce, though Mercado Libre might use internal systems) and automation platforms can provide context for user journeys and operational processes.

📝 Enhancement Note: Proficiency in Figma is almost a given for modern product design roles. However, for Mercado Envios, demonstrating an ability to leverage analytics tools to inform design decisions and understand operational metrics will be crucial.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and serving the needs of users, whether they are sellers managing shipments or buyers receiving packages.
• Innovation & Agility: A culture that encourages creative problem-solving, rapid iteration, and adapting to market changes.
• Execution & Results: A strong focus on delivering tangible outcomes and driving business impact through well-designed products and efficient operations.
• Collaboration & Teamwork: Valuing diverse perspectives and fostering strong partnerships across functions to achieve common goals.
• Continuous Learning: Encouraging curiosity, skill development, and staying ahead of industry trends in design and logistics.

Collaboration Style:

• Cross-Functional Synergy: High degree of collaboration expected with Product Managers, Engineers, and Operations Specialists to ensure designs are technically feasible, operationally sound, and meet business objectives.
• Feedback Loop: Openness to constructive feedback and a willingness to iterate based on input from various stakeholders.
• Knowledge Sharing: Encouraging the sharing of best practices, design patterns, and lessons learned across teams.

📝 Enhancement Note: Mercado Libre's culture often emphasizes a "MercadoLibre Way" of working, characterized by high energy, a results-oriented mindset, and a strong sense of ownership. Understanding and aligning with these values will be key for success.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Logistics: Designing for the intricate and often time-sensitive nature of shipping and logistics operations across a massive e-commerce platform.
• Diverse User Needs: Balancing the needs of various user groups, including small sellers, large enterprises, buyers, and internal operations teams, each with unique pain points.
• Scalability and Performance: Ensuring designs are scalable to accommodate Mercado Libre's rapid growth and maintain high performance across diverse geographies and network conditions.
• Cross-Border Operations: Navigating the complexities of international shipping regulations, customs, and varying logistical infrastructure within Latin America.

Learning & Development Opportunities:

• Deep Logistics Expertise: Gaining in-depth knowledge of e-commerce logistics, supply chain management, and shipping operations specific to the LATAM market.
• Advanced Design Skills: Opportunities to hone skills in complex problem-solving, system design, and potentially interaction design for operational dashboards.
• Industry Exposure: Learning from a leading e-commerce and logistics technology company, potentially attending industry conferences or workshops.
• Mentorship: Being mentored by experienced design leaders and contributing to the growth of other designers within the organization.

📝 Enhancement Note: The challenges presented are inherent to a large-scale logistics operation. Embracing these challenges as opportunities for learning and innovation will be critical for a Senior Product Designer.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex operational workflow. How did you approach it, and what was the outcome?" (Focus on process, user research, and impact on efficiency).
• "How would you approach designing a new feature for Mercado Envios that aims to reduce shipping costs for sellers?" (Assess problem-solving, analytical thinking, and understanding of logistics drivers).
• "How do you balance the needs of different user groups (e.g., sellers vs. buyers) when designing a shared system like shipping?" (Evaluate user empathy, prioritization, and trade-off articulation).

Company & Culture Questions:

• "What do you know about Mercado Libre and Mercado Envios, and why are you interested in this specific role?" (Demonstrate research and genuine interest).
• "How do you handle disagreements or conflicting feedback from stakeholders (e.g., Product Manager vs. Engineering)?" (Assess collaboration and negotiation skills).
• "Describe your experience working in an agile environment. How do you contribute to sprint planning and execution?" (Evaluate adaptability and teamwork).

Portfolio Presentation Strategy:

• Structure your narrative: Clearly define the problem, your role, the process, your solutions, and the measurable impact.
• Quantify results: For Mercado Envios, emphasize metrics related to efficiency, cost savings, speed, accuracy, or user satisfaction in shipping.
• Showcase your process: Detail your user research, ideation, wireframing, prototyping, and testing phases.
• Be prepared for deep dives: Expect questions about your design decisions, trade-offs, and how you handled challenges.
• Tailor to the role: Ensure your presented projects highlight relevant experience in complex systems or operational workflows.

📝 Enhancement Note: Interviewers will be looking for not just strong design skills but also a strategic mindset, an understanding of business impact, and the ability to navigate the complexities of a large-scale logistics operation.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application: Apply through the official Mercado Libre careers portal (mercadolibre.eightfold.ai).
• Optimize your Resume: Highlight your experience with user-centered design, complex workflows, product development lifecycle, and any relevant experience in e-commerce, logistics, or shipping. Use keywords such as "UX Design," "Product Design," "User Research," "Prototyping," "Figma," "Mercado Envios," and "Logistics."
• Curate Your Portfolio: Ensure your portfolio prominently features case studies that demonstrate your process, problem-solving skills, and quantifiable impact, especially those related to operational efficiency or complex user journeys. Tailor your portfolio to showcase your understanding of logistics or e-commerce challenges.
• Prepare for the Interview: Research Mercado Libre's mission, values, and the Mercado Envios business unit. Prepare to discuss your portfolio in detail and think through potential design challenges related to shipping operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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