Part Time Framer - Weekends

📍 Job Overview

Job Title: Part Time Framer - Weekends

Company: Michaels Stores

Location: West Jordan, Utah, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: January 12, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on the direct customer interaction within a retail environment, specifically in the custom framing department, emphasizing relationship building and solution-oriented sales.

• It involves hands-on production work, requiring meticulous attention to detail to ensure high-quality custom framing orders are completed accurately and on time, adhering to company standards.

• A key aspect is maintaining the visual presentation and stock levels of the framing department and related retail areas to enhance the overall customer shopping experience.

• The position necessitates proficiency in operating specialized framing equipment and handling transactions through a point-of-sale system, contributing to overall store operational efficiency.

📝 Enhancement Note: While the provided input describes a "Part Time Framer - Weekends," the role's responsibilities lean heavily into customer service, sales, and operational execution within a specialized retail department. This enhancement frames it as a "Custom Framing Specialist" to better reflect the skill set and customer-facing nature of the position, aligning with typical retail operations structures.

📈 Primary Responsibilities

• Build and nurture customer relationships by proactively engaging with shoppers to understand their custom framing needs and offer tailored solutions, utilizing elevated selling techniques.

• Execute custom framing orders with a high degree of craftsmanship, ensuring all specifications are met, and deliveries are made within established timelines to maintain customer satisfaction.

• Maintain the visual merchandising standards for the ready-made frame department, as well as assigned areas for Special In, Special Out (SISO) and Directed Replenishment, ensuring product availability and an appealing display.

• Provide exceptional customer service by assisting shoppers in locating products, offering creative solutions, and ensuring a well-merchandised and fully stocked store environment.

• Operate the cash register accurately, handle all cash transactions according to company standards, and support all omni-channel processes, including online order fulfillment and customer pick-ups.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory management to maintain optimal stock levels.

• Uphold company policies, Standard Operating Procedures (SOPs), and programs related to safety, shrink reduction, and operational compliance.

• Maintain a positive and respectful work environment, interacting collaboratively with colleagues and serving as a role model for company values and customer service excellence.

📝 Enhancement Note: The core responsibilities have been expanded to detail the customer engagement, production quality, visual merchandising, and operational tasks expected of a part-time framer in a retail setting. Emphasis is placed on "elevated selling techniques" and "omni-channel processes" to reflect modern retail operations demands.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; specific degree not required for this role.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Customer Service Excellence: Proven ability to engage with customers, understand their needs, and provide satisfactory solutions.

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic data entry, and navigating internal company applications.

• Measuring Skills: Accurate and precise measurement capabilities for custom framing orders.

• Equipment Operation: Ability to learn and safely operate framing equipment, including a glass cutter and potentially a heat press.

• Communication Skills: Clear and effective verbal communication to interact with customers and team members.

• Teamwork & Collaboration: Ability to work cooperatively with colleagues to achieve team goals and maintain store operations.

• Problem-Solving: Aptitude for identifying issues and finding practical solutions, especially in customer service scenarios.

• Attention to Detail: Meticulousness required for accurate order fulfillment and quality craftsmanship in framing.

Preferred Skills:

• Retail Sales Experience: Prior experience in a sales-focused retail role, with a track record of meeting sales targets.

• Custom Framing Knowledge: Familiarity with different framing materials, techniques, and design principles is a plus.

• Inventory Management: Basic understanding of stock control, merchandising, and replenishment processes.

• Positive Attitude & Adaptability: A proactive and optimistic demeanor, with the flexibility to adapt to changing priorities and customer demands.

📝 Enhancement Note: The skills section has been structured to clearly delineate required versus preferred qualifications. Operations-relevant skills like "Basic Computer Skills," "Measuring Skills," and "Equipment Operation" are highlighted, alongside essential retail operations competencies such as "Customer Service Excellence," "Teamwork," and "Attention to Detail." The "0-2 years" experience level from "ai_experience_level" is explicitly stated.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level retail position, candidates are encouraged to highlight relevant experiences in their resume that demonstrate:
  • Customer Interaction Examples: Specific instances of successful customer engagement, problem resolution, or building rapport.
  • Quality of Work: Any personal or professional projects showcasing attention to detail and craftsmanship, even if not directly related to framing.
  • Process Adherence: Examples of following instructions, SOPs, or established procedures accurately.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Execution: How they approach tasks, ensuring steps are followed in sequence for accurate order completion.
  • Quality Control: Their personal methods for ensuring the accuracy and quality of their work before presenting it.
  • System Usage: Familiarity with using POS systems and any other relevant retail software for transactions and inventory.

📝 Enhancement Note: For an entry-level, part-time retail role like this, a formal portfolio is unlikely. The "Process & Systems Portfolio Requirements" section has been adapted to focus on how candidates can demonstrate relevant skills and understanding through their resume and interview responses, rather than submitting a traditional portfolio. This includes emphasizing examples of customer service, process adherence, and system usage.

💵 Compensation & Benefits

Salary Range:

• As a part-time position, the compensation is expected to be hourly. Based on industry standards for similar roles in West Jordan, Utah, and Michaels Stores' general compensation structure for part-time associates, the estimated hourly wage range is $13.00 - $17.00 per hour.

Benefits:

• Health Insurance: Medical, dental, and vision coverage options are available, often with tiered plans to suit different needs.

• Paid Time Off (PTO): Accrual of paid time off is typically provided, which can be used for vacation, sick leave, or personal days.

• Tuition Assistance: Programs may be available to support ongoing education and skill development.

• Employee Discounts: A significant discount on Michaels products and services is a key perk for team members.

• Retirement Savings Plan: Options for contributing to a 401(k) or similar retirement savings plan may be offered.

• Employee Assistance Program (EAP): Access to confidential counseling and support services.

Working Hours:

• This is a part-time position, likely requiring approximately 20 hours per week, with a focus on weekend shifts.

• Exact hours will vary based on store needs and scheduling, but availability on Saturdays and Sundays is essential.

📝 Enhancement Note: Salary is estimated based on typical part-time retail associate wages in the specified location and for the company. Benefits are drawn directly from the provided "ai_benefits" and supplemented with common retail employee benefits. Working hours are derived from "PART_TIME" employment type and specified weekend requirement. The estimated hourly range is a professional inference based on industry data for similar roles and locations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail (Custom Framing)

• Michaels operates within the highly competitive arts, crafts, and home decor retail sector. The company differentiates itself through its extensive product selection, in-store services like custom framing, and a focus on inspiring creativity. The custom framing aspect adds a specialized service component, requiring attention to detail and customer-specific solutions.

Company Size: Large (Over 1,000 employees, 1,300+ stores)

• As a large retail organization, Michaels offers structured processes, established operational procedures, and a broad network of stores. This size provides opportunities for learning within a well-defined framework and potential for internal mobility, while also meaning roles are often specialized.

Founded: 1973

Team Structure:

• Operations Team: The store-level operations team typically includes a Store Manager, Assistant Store Manager(s), Key Holders, and various Associates (e.g., Framers, Cashiers, Replenishment Specialists). This role would likely report to a department lead or an assistant manager, with direct interaction with fellow associates.

• Reporting Structure: The Part-Time Framer would report to a supervisor responsible for the framing department or general store operations, with a clear chain of command leading up to store management.

• Cross-functional Collaboration: This role requires daily interaction with other store associates, including cashiers, sales floor staff, and potentially stockroom personnel, to ensure seamless customer service and efficient store operations. Collaboration is key for managing customer flow and product availability.

Methodology:

• Data-Driven Decisions: While this role is hands-on, the company employs data for inventory management, sales forecasting, and operational efficiency. Associates are expected to follow SOPs that are often refined based on operational data.

• Customer-Centric Approach: The primary methodology revolves around prioritizing the customer experience, from initial engagement and product selection to transaction completion and post-sale support.

• Process Optimization: While associates may not design processes, they are expected to execute them efficiently and provide feedback for potential improvements, particularly in areas like framing order turnaround or stock replenishment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company context has been fleshed out by integrating data from the input (size, founding date, industry) and inferring typical retail operations team structures, reporting lines, and collaborative patterns relevant to a store associate role. The "Methodology" section highlights how operational principles are applied at the store level.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist/Associate

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Framing Specialist Progression: Opportunity to become a more senior or lead framer, taking on more complex projects, training new associates, and potentially managing inventory for the framing department.

• Cross-Training: Potential to gain experience in other store departments (e.g., cashiering, sales floor, replenishment), leading to a more versatile skill set and broader understanding of retail operations.

• Retail Management Path: With demonstrated performance and a desire for leadership, opportunities may arise to move into roles such as Key Holder, Assistant Store Manager, or Store Manager, requiring broader operational oversight and team leadership skills.

• Specialized Training: Access to internal training programs for advanced framing techniques, sales strategies, and operational best practices.

📝 Enhancement Note: This section analyzes the role's position within a retail operations career path, detailing the entry-level nature, reporting lines, impact on store performance, and specific growth trajectories within Michaels, focusing on both specialized framing and broader retail management opportunities.

🌐 Work Environment

Office Type: Public Retail Store Environment

Office Location(s):

• West Jordan-7668 S Campus View Dr: This specific store location serves the West Jordan community. Proximity to major roads or public transportation should be considered by applicants. The store provides a climate-controlled environment for most customer-facing areas.

Workspace Context:

• Collaborative Environment: The workspace is shared with other store associates. Effective communication and teamwork are essential for managing customer flow, fulfilling orders, and maintaining store standards.

• Operations Tools & Technology: Access to a POS system, framing equipment (glass cutter, heat press), measuring tools, and potentially inventory management software.

• Team Interaction: Frequent opportunities for interaction with colleagues for task coordination, customer assistance, and general store support. The framing area may require focused, individual work, but support from the wider team is often available.

Work Schedule:

• The schedule is part-time, focusing on weekends (Saturdays and Sundays). Specific hours will vary and are dependent on store operational needs and scheduling. This may include opening or closing shifts on weekends. The work environment includes climate-controlled areas, but stock rooms might not be climate-controlled, and some outdoor work may be assigned (e.g., cart retrieval, truck unloading).

📝 Enhancement Note: This section details the physical work environment common to a retail store associate role, emphasizing the customer-facing nature, the specific location, the collaborative aspect, and the typical tools and technology used in daily operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an online application and potentially a brief phone or video screening to assess basic qualifications and availability.

• In-Person Interview: A more in-depth interview at the store location, likely with the Store Manager or Assistant Manager. This will assess customer service skills, problem-solving abilities, and cultural fit.

• Skills Assessment: May include a demonstration of basic measuring skills or a brief discussion about how you would handle specific customer scenarios or framing requests.

• Final Offer: Based on the interview performance and assessment.

Portfolio Review Tips:

• For this role, a formal portfolio is generally not required. Instead, focus on preparing to discuss:
  • Customer Service Scenarios: Be ready to share examples of how you've provided excellent customer service, handled difficult customers, or gone above and beyond.
  • Craftsmanship Examples: If you have any personal projects (crafts, DIY, art) that showcase attention to detail, precision, or creative problem-solving, be prepared to describe them.
  • Process Understanding: Discuss your approach to following instructions, completing tasks accurately, and learning new procedures.

Challenge Preparation:

• Scenario-Based Questions: Expect questions like:

  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "Describe a time you had to work with a team to achieve a goal."
  • "How do you ensure accuracy when taking measurements or completing orders?"
  • "What would you do if you couldn't find an item a customer was looking for?"

• Company Knowledge: Be prepared to discuss why you are interested in Michaels and what you know about their products and services, particularly custom framing.

• Availability: Clearly confirm your availability for weekend shifts.

📝 Enhancement Note: This section outlines a typical retail interview process for an associate-level position. It adapts the "Portfolio Review" concept to focus on discussing relevant experiences and skills rather than submitting physical work, and provides practical preparation tips for common interview questions and scenarios relevant to this role.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for processing customer transactions, managing sales, and potentially accessing customer order history.

Proficiency in operating cash registers and handling various payment methods is essential.

• Custom Framing Equipment: This includes specialized tools such as:

  • Glass Cutter: For precisely cutting glass or acrylic to specific frame dimensions.
  • Mat Cutter (potentially): For cutting custom mats to fit artwork within frames.
  • Heat Press / Mounting Equipment: Used for various mounting and finishing techniques.
  • Measuring Tools: Rulers, tape measures, and other precision instruments for accurate order specifications.

• Inventory Management System: May be used for tracking stock levels of framing materials, ready-made frames, and other store merchandise.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM): The POS system or a dedicated customer database might store customer information, framing order history, and preferences, aiding in personalized service.

• Automation: Limited direct use of automation tools, but understanding how SOPs and efficient processes contribute to operational efficiency is key.

📝 Enhancement Note: This section details the specific tools and technology an associate in a custom framing role at Michaels would encounter. It focuses on the POS system, specialized framing equipment, and basic operational software relevant to a retail environment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on providing exceptional service, building relationships, and ensuring customer satisfaction with both products and framing solutions.

• Creativity & Inspiration: Encouraging a passion for arts, crafts, and DIY, fostering an environment where creativity is celebrated and supported.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and maintain a positive and productive work environment.

• Quality & Craftsmanship: A commitment to delivering high-quality products and services, particularly in the custom framing department, where precision and attention to detail are paramount.

• Integrity & Respect: Upholding ethical standards, treating all customers and team members with respect, and fostering an inclusive atmosphere.

Collaboration Style:

• Proactive Communication: Associates are encouraged to communicate openly about customer needs, operational challenges, and task progress.

• Supportive Environment: Team members are expected to assist each other, share knowledge, and contribute to a positive group dynamic.

• Process-Oriented: Collaboration often involves working together to ensure SOPs are followed, tasks are completed efficiently, and store operations run smoothly, especially during busy periods or truck unloads.

• Customer-Centric Problem Solving: Collaborating to find the best solutions for customer inquiries or issues, often involving input from multiple team members or management.

📝 Enhancement Note: This section interprets the likely values and collaboration styles at Michaels, drawing from the company's stated purpose ("fuel the joy of creativity and celebration") and inferring typical retail team dynamics that prioritize customer service, teamwork, and quality execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales, production, and general store duties, especially during peak times.

• Customer Expectations Management: Handling diverse customer needs and expectations, particularly for custom framing, which can be subjective and require significant consultation.

• Pace of Work: Maintaining efficiency and quality during busy weekend periods when customer traffic and order volume are high.

• Learning Curve for Framing: Mastering the technical skills and equipment associated with custom framing may require dedicated learning and practice.

• Physical Demands: The role involves standing for long periods, lifting, and repetitive motions, which can be physically demanding.

Learning & Development Opportunities:

• Framing Skills Mastery: Opportunity to develop advanced custom framing techniques, material knowledge, and design consultation skills.

• Customer Service & Sales Training: Access to company programs focused on enhancing sales techniques, customer engagement, and relationship building.

• Retail Operations Exposure: Gaining a broad understanding of various retail functions, from merchandising and inventory to POS operations and loss prevention.

• Potential for Advancement: Clear pathways for career progression within Michaels, from associate roles to leadership positions.

• Product Knowledge: Deepening expertise across Michaels' extensive product lines, beyond just framing.

📝 Enhancement Note: This section anticipates common challenges an associate in this role might face and outlines specific learning and development opportunities available within a large retail organization like Michaels, focusing on skill enhancement and career progression.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you successfully upsold a product or service. How did you approach it?" (Prepare to discuss your framing knowledge and how you'd recommend complementary products or premium materials).

• Problem-Solving: "A customer is upset because their framing order will be delayed. What steps would you take?" (Focus on empathy, clear communication, and offering solutions or alternatives).

• Teamwork: "How do you handle disagreements with a coworker when working on a shared task?" (Emphasize collaboration, respectful communication, and focusing on the shared goal).

• Process Adherence: "How do you ensure accuracy when taking detailed measurements for a custom order?" (Highlight your systematic approach, double-checking, and attention to detail).

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the custom framing department?" (Show genuine interest in creativity, crafts, and the company's mission).

• "What are your strengths and weaknesses related to this role?" (Be honest about weaknesses but frame them as areas for development, e.g., "I'm still learning the intricacies of all framing materials, but I'm a quick learner and eager to master them").

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, your "portfolio" will be your resume and your verbal responses.

• Resume Focus: Ensure your resume highlights any experience with customer service, sales, attention to detail, working with tools, or any craft/art-related activities. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift").

• Verbal Examples: Be prepared to provide specific, STAR method (Situation, Task, Action, Result) examples for your key skills and responsibilities. For instance, when discussing attention to detail, describe a situation where your precision prevented an error.

📝 Enhancement Note: This section provides tailored interview preparation advice, focusing on question types relevant to retail operations, customer service, and specialized roles like framing, and guiding candidates on how to present their experience effectively even without a formal portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers website.

• Resume Customization: Tailor your resume to highlight relevant customer service, sales, and any hands-on or craft-related experiences. Use keywords from the job description like "customer service," "framing," "sales," "attention to detail," and "teamwork."

• Prepare STAR Method Examples: For each key responsibility listed, think of a specific situation where you demonstrated that skill. Practice articulating these examples concisely, focusing on the impact of your actions.

• Research Michaels: Familiarize yourself with Michaels' product offerings, especially their custom framing services, and understand their brand mission related to creativity and customer engagement.

• Confirm Weekend Availability: Be prepared to clearly state your availability for weekend shifts, as this is a critical requirement for this role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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