Part Time Framer Nights and Weekends

📍 Job Overview

Job Title: Part Time Framer Nights and Weekends

Company: Michaels Stores

Location: New Berlin, WI

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: March 29, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focuses on delivering an exceptional customer experience within a retail environment, specifically within the custom framing department.

• Involves direct customer interaction to understand needs and provide tailored framing solutions, driving sales and production targets.

• Requires adherence to Standard Operating Procedures (SOPs) to ensure quality, safety, and compliance in all framing operations.

• Responsible for maintaining visual merchandising standards and efficient stock management within the store and framing areas.

📝 Enhancement Note: This role is clearly on-site within a retail store setting, emphasizing customer-facing duties and operational execution within a specific department (Custom Framing). The "Part Time Framer Nights and Weekends" title indicates a need for flexibility and availability during non-peak business hours.

📈 Primary Responsibilities

• Build and nurture customer relationships by leveraging elevated selling techniques (e.g., Elevated ABC Deliver) to create memorable custom framing solutions.

• Achieve and exceed sales and production targets through effective customer engagement and consultative selling within the framing department.

• Execute custom framing orders with a high degree of quality, precision, and adherence to established timelines.

• Maintain visual merchandising standards for the ready-made frame department, SISO (Sales In, Stock Out), and directed replenishment processes to ensure optimal product presentation and availability.

• Provide friendly and proactive customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with all applicable laws and requirements.

• Actively support company shrink and safety programs, contributing to a secure and hazard-free workplace.

• Demonstrate positive and respectful interactions with colleagues and customers, promoting organizational values and serving as a role model.

• Participate effectively in truck un-load and stocking processes, ensuring adherence to truck standards and budget compliance.

• Operate the cash register and execute cash handling procedures according to company standards.

• Proactively acknowledge customers, assist with product location, and offer solutions to meet their needs.

• Support and execute Omni-channel processes as required, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities highlight a blend of customer service, sales, production, and operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and consultative selling within the framing context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, demonstrating foundational literacy and numeracy.

Experience: 0-2 years of experience in a customer-facing or operational role.

Required Skills:

• Basic computer skills for POS systems and potential inventory management.

• Basic measuring skills essential for accurate custom framing.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Proficiency in adhering to Standard Operating Procedures (SOPs).

• Demonstrated ability to provide friendly and helpful customer service.

• Basic understanding of merchandising and stock replenishment principles.

• Competence in cash handling and operating a cash register.

Preferred Skills:

• Previous retail experience, offering familiarity with store operations and customer interactions.

• Experience selling products and/or services, indicating a capacity for consultative selling and achievement of sales targets.

• Familiarity with custom framing processes or art presentation.

• Experience with Omni-channel fulfillment processes.

📝 Enhancement Note: The requirements lean towards entry-level candidates, prioritizing practical skills and a willingness to learn over extensive prior experience. The emphasis is on core retail competencies and specific framing tool operation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples of projects where customer needs were assessed and translated into tangible solutions (e.g., custom framing designs).

• Documentation of contributions to sales or production targets, ideally with quantifiable results.

• Demonstration of adherence to quality standards in completed work.

Process Documentation:

• Showcase understanding of workflow for custom framing orders, from customer consultation to final product delivery.

• Illustrate how SOPs were followed to ensure consistency and quality in daily tasks.

• Provide examples of how personal organization contributed to efficient task completion and merchandising.

📝 Enhancement Note: While a formal portfolio may not be strictly required for this entry-level role, candidates are encouraged to prepare examples showcasing their ability to follow processes, interact with customers, and achieve results, particularly in a retail or service context.

💵 Compensation & Benefits

Salary Range: Based on the "Part Time" designation, entry-level experience, and retail nature of the role in New Berlin, WI, a typical hourly wage would likely range from $12.00 to $16.00 per hour. This estimate considers local retail wage benchmarks and the specific responsibilities outlined.

Benefits:

• Health Insurance (medical, dental, and vision) for eligible team members.

• Paid Time Off (PTO) accrual for part-time employees.

• Tuition Assistance programs to support ongoing education.

• Generous employee discounts on Michaels products and services.

• Potential for participation in other company-sponsored benefits and programs.

Working Hours: This is a part-time position. The role requires availability to work nights and weekends, with an estimated total of up to 40 hours per week, depending on store needs and scheduling.

📝 Enhancement Note: Salary is estimated based on typical part-time retail roles in the specified location and the provided benefits indicate a commitment to supporting team member well-being. The 40-hour mention might be a maximum capacity for part-time, not a guaranteed full-time equivalent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels operates as a leading specialty retailer, focusing on providing a wide range of creative products and services.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail organization with a significant employee base.

Founded: Founded in 1973, Michaels has a long-standing history in the retail sector, providing stability and a well-defined operational framework.

Team Structure:

• The framing department is likely a specialized unit within a larger store team, comprising a Framing Manager/Lead and Framer associates.

• Reporting structure typically involves reporting to a Store Manager or Assistant Store Manager, with direct oversight from a Framing Lead.

Methodology:

• Emphasis on data-driven decision-making through sales performance tracking and inventory management.

• Structured approach to workflow and operations via SOPs for consistent service delivery and quality.

• Focus on customer-centric processes and continuous improvement in service and product offerings.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is geared towards creativity, customer engagement, and operational efficiency within a large retail footprint. The framing department operates as a specialized service center within the broader store ecosystem.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the entry-level within retail operations, specifically focused on the customer service and production aspects of the framing department. It's an opportunity to gain fundamental retail and specialized framing skills.

Reporting Structure: The Framer will report to a Framing Lead or Manager, and indirectly to the Store Manager. Collaboration with fellow sales associates and other store personnel is expected.

Operations Impact: As a Framer, the impact is direct:

• Revenue Generation: Through custom framing sales and upselling ready-made frames.

• Customer Satisfaction: By providing quality products and excellent service, fostering loyalty.

• Operational Efficiency: Through accurate order fulfillment, effective merchandising, and adherence to processes.

Growth Opportunities:

• Skill Development: Advanced framing techniques, design consultation, and operational process mastery.

• Career Progression: Potential advancement to Framing Lead, Assistant Store Manager, or roles in visual merchandising or inventory management within Michaels.

• Specialization: Deepen expertise in custom framing and art presentation.

📝 Enhancement Note: This role serves as a foundational step in a retail operations career, offering clear pathways for skill enhancement and potential advancement within the Michaels organization.

🌐 Work Environment

Office Type: This is a retail store environment, specifically the New Berlin, WI location. The workspace includes a customer-facing retail floor and a dedicated framing shop area.

Office Location(s): The specific store is located at 15500 W Beloit Rd, New Berlin, WI. This location is accessible within the local community.

Workspace Context:

• The environment is dynamic, involving direct interaction with customers and a variety of retail tasks.

• The framing shop is equipped with specialized tools (framing equipment, glass cutter, heat press) and requires careful handling of materials.

• Opportunities for team collaboration exist during store operations, truck unloads, and customer assistance.

Work Schedule: The schedule is part-time, with a requirement for flexibility to work nights, weekends, and potentially early mornings. This supports the operational needs of a retail store that serves customers during extended hours.

📝 Enhancement Note: The work environment is hands-on, customer-centric, and requires adaptability to varied retail demands and specialized framing tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and application through the Workday portal.

• Screening: Potential phone screen with an HR representative or hiring manager to assess basic qualifications and interest.

• In-Person Interview: Likely a one-on-one or panel interview at the store location. This will focus on customer service skills, problem-solving, and practical abilities related to framing.

• Skills Assessment: May involve a brief practical demonstration of measuring skills or operating basic equipment.

• Offer: Based on interview performance and assessment.

Portfolio Review Tips:

• While a formal portfolio might not be standard, be prepared to discuss past experiences that demonstrate the required skills.

• Prepare specific examples of how you've handled customer interactions, solved problems, or contributed to team success in previous roles.

• If you have any personal framing projects or examples of your precision and attention to detail, be ready to share them verbally.

Challenge Preparation:

• Be ready for situational questions, such as "How would you handle a difficult customer?" or "How would you ensure a custom framing order is perfect?"

• Practice articulating how you would approach learning new equipment or processes.

• Prepare to discuss your understanding of the importance of safety and quality in a retail and production environment.

📝 Enhancement Note: The interview process is likely to be practical and focused on assessing a candidate's ability to perform the core duties of a Framer, with an emphasis on customer service and operational execution.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially inventory lookup.

• Framing Equipment: Specific machinery for cutting mats, assembling frames, and finishing custom pieces.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Heat Press: Used in some framing processes for mounting or finishing.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement aids.

Analytics & Reporting:

• Basic reporting from POS systems to track sales performance.

CRM & Automation:

• Customer Relationship Management (CRM) functionalities might be integrated into the POS or a separate system for tracking customer preferences and order history.

• Basic automation within POS for transaction processing.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and specialized framing equipment, with an emphasis on practical application rather than complex software suites.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service and quality product delivery.

• Creativity & Passion: Embracing the joy of creativity and helping customers bring their artistic visions to life.

• Teamwork & Respect: Fostering a positive and inclusive environment where all team members are accepted and respected.

• Accountability & Quality: Taking ownership of tasks, adhering to standards, and ensuring high-quality output in all framing work.

• Efficiency & Safety: Operating with an awareness of operational efficiency and maintaining a safe working environment.

Collaboration Style:

• Open communication and mutual support among store associates to achieve shared goals.

• Willingness to assist colleagues with customer service, stocking, and operational tasks.

• Sharing knowledge and best practices, particularly within the framing department.

📝 Enhancement Note: The culture at Michaels emphasizes a blend of creative passion, customer-centricity, and operational discipline, all within a supportive team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Pace of Retail: Managing multiple customer requests and operational tasks simultaneously, especially during peak hours or busy weekends.

• Learning New Skills: Quickly mastering the operation of specialized framing equipment and understanding custom framing design principles.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing projects, which can vary significantly in complexity and budget.

• Physical Demands: Performing physically demanding tasks such as lifting heavy frames, standing for extended periods, and working with tools.

Learning & Development Opportunities:

• Framing Certification: Potential to pursue further certifications or training in custom framing techniques and design.

• Retail Operations Training: Development in POS systems, inventory management, visual merchandising, and Omni-channel fulfillment.

• Sales & Customer Service Training: Enhancing consultative selling skills and customer relationship management.

• Cross-Training: Opportunities to learn other aspects of store operations beyond the framing department.

📝 Enhancement Note: This role presents opportunities to overcome challenges by developing practical skills, mastering operational processes, and growing within the retail and creative services sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to help a customer find exactly what they were looking for. How did you approach it?" (Focus on customer service, problem-solving, and product knowledge.)

• "How do you ensure accuracy when taking measurements or completing a detailed order?" (Highlight attention to detail, process adherence, and commitment to quality.)

• "What would you do if a customer was unhappy with a custom framing order?" (Assess conflict resolution skills, empathy, and understanding of company procedures.)

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the framing department?" (Showcase understanding of the company's focus on creativity and customer experience.)

• "How do you contribute to a positive team environment?" (Demonstrate teamwork and interpersonal skills.)

Portfolio Presentation Strategy:

• If you have relevant experience, prepare 1-2 brief stories about successful customer interactions, projects you completed with high quality, or instances where you contributed to team goals.

• Focus on demonstrating your ability to listen to customer needs, translate them into actionable steps, and deliver a satisfactory outcome.

• Be ready to articulate how your skills align with the responsibilities of a Framer, emphasizing precision, customer service, and a willingness to learn.

📝 Enhancement Note: Interview preparation should focus on showcasing practical skills, a customer-centric mindset, and an understanding of the retail environment and the specific demands of a framing role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Workday job portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, retail, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift").

• Portfolio Preparation: Be ready to verbally discuss examples of your customer interaction skills, attention to detail, and any experience with tools or precise work. If you have personal projects demonstrating craftsmanship, have them in mind.

• Interview Practice: Prepare answers to common retail interview questions, focusing on situational examples that demonstrate problem-solving, teamwork, and customer service. Practice articulating your understanding of the framing process and its importance to customers.

• Company Research: Familiarize yourself with Michaels' mission, values, and the specific services offered by its framing department. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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