Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Calgary, Alberta, Canada

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: March 22, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing consultations and solutions.

• Execute sales and production targets within the framing department, ensuring high-quality output and timely order completion.

• Maintain visual merchandising standards for ready-made frames and related departments, ensuring a well-stocked and appealing store environment.

• Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

• Provide exceptional customer service, assisting shoppers in locating products and offering solutions to meet their creative needs.

📝 Enhancement Note: While the title is "Part Time Framer," the responsibilities extend beyond just the physical act of framing. The role is heavily customer-facing, requiring strong sales and relationship-building skills, aligning with a "Sales Associate" or "Designer" function within the custom framing department. The operations component lies in managing the framing production workflow, inventory, and adherence to store-wide SOPs.

📈 Primary Responsibilities

• Engage customers using the Elevated ABC Deliver methodology to build rapport and identify custom framing needs, driving sales and production results.

• Accurately complete custom framing orders, adhering to quality standards and meeting established production timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Special In, Special Out) and Directed Replenishment processes.

• Deliver friendly and proactive customer service, assisting customers with product location, offering solutions, and ensuring a positive shopping experience.

• Implement and adhere to Standard Operating Procedures (SOPs) and company programs to ensure consistent operational execution and compliance.

• Actively participate in shrink and safety programs, contributing to a secure and accident-free work environment.

• Interact positively and respectfully with colleagues and customers, promoting organizational values and serving as a role model.

• Assist with truck un-loads and stocking processes, ensuring adherence to truck standards and budget.

• Operate the cash register, executing cash handling procedures accurately and according to company standards.

• Acknowledge customers promptly, assist in locating products, and provide effective solutions to their needs.

• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

📝 Enhancement Note: The core responsibilities highlight a dual focus: direct customer sales/service within the framing department and operational execution of store standards. The "Elevated ABC Deliver" methodology implies a structured sales approach focused on building customer loyalty and driving higher-value sales. The emphasis on SOPs and compliance underscores the importance of process adherence in a retail operations context.

🎓 Skills & Qualifications

Education: No specific educational requirements are listed, implying that on-the-job training will be provided for technical framing skills.

Experience:

• Minimum Experience: Basic computer skills and basic measuring skills are required. Proficiency in operating framing equipment and a glass cutter is essential.

• Preferred Experience: Retail experience is highly preferred, as is prior experience selling products and/or services to customers.

Required Skills:

• Basic Computer Proficiency: Ability to navigate point-of-sale (POS) systems and potentially basic design software.

• Measuring Accuracy: Precise measurement skills are critical for custom framing orders.

• Framing Equipment Operation: Demonstrated ability to safely and effectively use framing machinery.

• Glass Cutting: Skill in cutting glass to specified dimensions for framing.

• Customer Engagement: Ability to initiate conversations and build rapport with customers.

• Product Knowledge Aptitude: Willingness and ability to quickly learn about framing materials, styles, and options.

• Adherence to Procedures: Ability to follow Standard Operating Procedures (SOPs) and safety guidelines.

Preferred Skills:

• Retail Sales Experience: Proven track record of meeting sales targets and providing excellent customer service in a retail setting.

• Consultative Selling: Experience guiding customers through product selection and making recommendations based on their needs.

• Visual Merchandising: Understanding of how to present products attractively and maintain department appearance.

• Inventory Management: Familiarity with stock replenishment and organization processes.

• POS System Operation: Experience with cash registers and transaction processing.

📝 Enhancement Note: The minimum requirements are focused on foundational skills and technical operation of framing tools. The preferred skills strongly lean towards customer-facing sales and retail operations, indicating that this role is as much about sales conversion and customer experience as it is about the craft of framing. The "0-2 years" experience level suggests a trainable role, but prior retail or sales exposure will be a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales & Customer Engagement Examples: While not a traditional "portfolio" role, candidates are encouraged to highlight instances where they successfully built customer relationships, identified needs, and provided solutions that led to sales, especially in a consultative capacity.

• Quality & Production Examples: Showcase any experience where attention to detail and timely completion of tasks were critical to success, demonstrating an understanding of production quality.

• Process Adherence Examples: Provide examples of how you have followed established procedures or SOPs in previous roles, demonstrating reliability and compliance.

• Problem-Solving Scenarios: Be prepared to discuss how you have handled customer issues or operational challenges within a retail or service environment.

Process Documentation:

• Workflow Adherence: Candidates should be ready to discuss their understanding of following established workflows for custom framing orders, from consultation to final product delivery.

• System Usage: Familiarity with operating POS systems and basic computer applications is expected.

• Measurement & Quality Assurance: The ability to articulate how you ensure accuracy in measurements and quality in finished products is key.

📝 Enhancement Note: For a role like this, a formal portfolio is unlikely. However, candidates should be prepared to discuss their experience in terms of structured processes and demonstrable results. The "portfolio" will primarily consist of their ability to articulate past achievements and operational approaches during the interview, particularly focusing on customer interaction, sales success, and adherence to retail operational standards.

💵 Compensation & Benefits

Salary Range: For a Part Time Framer position in Calgary, Alberta, Canada, with an entry-level experience requirement (0-2 years), the estimated hourly wage typically ranges from CAD $16.00 to CAD $20.00. This range is based on current market data for similar retail roles in the Calgary area, considering the specific skills required for custom framing and customer service.

Benefits:

• Health Insurance: Medical, dental, and vision coverage.

• Paid Time Off: Accrued paid time off for vacation and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other benefits as detailed on mikbenefits.com.

Working Hours: This is a part-time position. The job description states availability is required for "daytimes, evenings and weekends." While the input data suggests 40 hours, as a part-time role, actual hours will likely be less, but flexibility across all operational hours is a key requirement.

📝 Enhancement Note: The salary estimate is based on general market rates for part-time retail positions in Calgary that involve specialized skills like custom framing. Actual compensation may vary based on the candidate's specific experience and the final negotiated terms. The benefits listed are standard for Michaels and are a significant draw for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest retailer of arts and crafts, serving a broad customer base interested in creativity, DIY projects, and home décor.

Company Size: Over 1,300 stores across the US and Canada, plus online operations. This indicates a large, established retail organization with structured operational frameworks.

Founded: 1973. Michaels has a long history in the retail sector, suggesting a mature company culture with well-defined processes and customer service standards.

Team Structure:

• Store Level: The Framer will be part of a store team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Manager or Lead.

• Departmental Focus: The role is centered within the Custom Framing department, requiring collaboration with other framers and potentially sales associates assisting with initial customer consultations.

• Cross-Functional Collaboration: While primarily focused on framing, the role involves interaction with other store departments for customer assistance, inventory management (truck unloads, stocking), and omni-channel fulfillment.

Methodology:

• Customer-Centric Approach: The "Elevated ABC Deliver" methodology emphasizes building customer relationships and providing personalized solutions, driving sales through consultative selling.

• Process Standardization: Strong adherence to Standard Operating Procedures (SOPs) is crucial for consistent quality, safety, and operational efficiency across all stores.

• Data-Driven Merchandising: While not explicitly stated for framing, general retail practices imply using sales data and customer feedback to inform product placement and inventory.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is built around creativity and celebration, translated into a customer-focused retail environment. The scale of the company means that operational consistency is key, and employees are expected to follow established procedures. The framing department acts as a specialized service within the broader retail offering.

📈 Career & Growth Analysis

Operations Career Level: This "Part Time Framer" role is an entry-level position within the retail operations and specialized services sector. It provides foundational experience in customer service, sales, production, and operational adherence within a specific department.

Reporting Structure: The Framer will report to store management (e.g., Store Manager, Assistant Manager) and likely receive direct guidance from a Framing Department Lead or Manager. They will work as part of the broader store operations team.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall store appearance and customer satisfaction through merchandising and service. Efficient production and quality work in the framing department enhance the store's reputation for specialized services.

Growth Opportunities:

• Advancement within Framing: Potential to become a Framing Department Lead or Manager, taking on more responsibility for training, inventory, and sales targets.

• Cross-Training in Store Operations: Opportunity to gain experience in other store functions (e.g., cashier, merchandising, stock) which can lead to broader retail roles.

• Specialized Skills Development: Continuous learning and refinement of framing techniques, customer consultation, and sales skills.

• Potential for Full-Time Roles: Demonstrating strong performance and flexibility could open doors to full-time opportunities within Michaels or other retail organizations.

📝 Enhancement Note: While this is a part-time role, Michaels often provides pathways for growth. Excelling in the Framer position can lead to supervisory roles within the framing department or broader operational responsibilities within the store. The emphasis on sales and customer service provides transferable skills valuable across the retail industry.

🌐 Work Environment

Office Type: This is a retail store environment. The work is performed on-site within a Michaels store location.

Office Location(s): Calgary-130 Country Village Rd NE Ste 315, Calgary, Alberta, Canada. This specific location is a retail storefront.

Workspace Context:

• Customer-Facing Area: The primary workspace involves direct interaction with customers in the store's general retail space and within the dedicated Custom Framing department.

• Framing Shop: A specific area within the store dedicated to framing operations, equipped with framing equipment, a glass cutter, and potentially a heat press. This area requires adherence to specific safety protocols.

• Stock Areas: May involve working in stock rooms for inventory management, which may not be climate-controlled.

• Collaborative Environment: Works closely with other store team members, including sales associates, cashiers, and management.

Work Schedule: Requires flexibility to work daytimes, evenings, and weekends. As a part-time role, hours will vary, but availability across all operational periods is essential for meeting customer demand and store operational needs.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The framing shop itself presents a more specialized, hands-on workspace. The need for flexibility in scheduling is a common characteristic of part-time retail positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and availability.

• In-Person Interview: Expect one or more interviews at the store location. This will likely involve meeting with the Store Manager or Framing Department Lead.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to operating framing equipment.

• Situational Questions: Be prepared for questions about handling customer inquiries, resolving issues, and managing time effectively.

• Cultural Fit: The interview will assess your alignment with Michaels' values of creativity, customer service, and teamwork.

Portfolio Review Tips:

• Highlight Relevant Experience: Since a formal portfolio isn't required, focus on verbally articulating your experience. Prepare specific examples of:

  • Successful customer consultations and sales conversions in a previous role.
  • Instances where you ensured high-quality output and met deadlines.
  • Your approach to learning new processes or operating equipment.
  • How you contribute to a positive team environment.

• Showcase Product Understanding: Be prepared to discuss your familiarity with different types of art, framing materials, and design principles, even if learned through personal interest or basic research.

• Demonstrate Enthusiasm: Express genuine interest in art, creativity, and helping customers bring their visions to life.

Challenge Preparation:

• Scenario-Based Questions: Practice responding to common retail scenarios, such as dealing with a difficult customer, upselling a product, or managing multiple tasks simultaneously.

• Measurement & Calculation: Be ready for simple math or measurement challenges to demonstrate accuracy.

• Problem-Solving: Think about how you would approach a customer who is unsure about their framing choice or has a specific budget constraint.

📝 Enhancement Note: The application process for this role will likely focus on assessing practical skills, customer service aptitude, and a willingness to learn. Candidates should be ready to translate their past experiences into relevant examples that demonstrate their suitability for the role, even if they don't have direct framing experience.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized tools for cutting mats, joining frames, and assembling artwork (e.g., mat cutters, underpinner, framing points, staple guns).

• Glass Cutter: Essential for precise glass cutting to fit frames.

• Heat Press: May be used for specific mounting or finishing processes.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and potentially tracking custom order details.

• Inventory Management Systems: Likely integrated with the POS, used for tracking stock levels of ready-made frames, mat boards, and other framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM) - Basic: The "Elevated ABC Deliver" methodology suggests a focus on customer interaction, which may involve basic CRM functionalities within the POS or a separate system to track customer preferences and order history for repeat business.

• Omni Channel Fulfillment Tools: Systems used to manage online orders for in-store pickup or ship-from-store operations.

📝 Enhancement Note: Proficiency with specialized framing tools is a direct requirement. Basic computer skills extend to operating POS systems and potentially any internal inventory or order management software. The "Elevated ABC Deliver" methodology hints at a structured approach to customer data and sales tracking, even if it's at a fundamental level within the POS.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Fostering an environment where creativity is celebrated and employees are encouraged to share their passion for arts and crafts.

• Customer Focus: A commitment to providing exceptional service and creating memorable experiences for every customer.

• Quality & Craftsmanship: Upholding high standards in all products and services, particularly in the custom framing department.

• Teamwork & Collaboration: Working together effectively to support store goals and assist both customers and colleagues.

• Integrity & Respect: Conducting business ethically and treating everyone with respect, fostering an inclusive environment.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across different store functions, from sales floor assistance to operational tasks like stocking and order fulfillment.

• Direct Communication: Open communication is encouraged for resolving customer issues, coordinating tasks, and sharing operational feedback.

• Learning & Development: A culture that supports continuous learning, whether it's acquiring new framing skills, understanding new products, or improving customer service techniques.

📝 Enhancement Note: Michaels emphasizes a positive, creative, and customer-centric culture. The values translate into day-to-day operations by encouraging helpfulness, attention to detail, and a proactive approach to customer needs and team support.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time to complete custom framing orders with high quality while also engaging customers on the sales floor and driving new sales.

• Customer Expectations Management: Handling diverse customer needs and expectations, from simple frame requests to complex art preservation projects, often with budget constraints.

• Learning the Craft: Acquiring and mastering the technical skills of custom framing, including precise measurements, material selection, and equipment operation.

• Maintaining Store Standards: Juggling multiple responsibilities, including framing, customer service, merchandising, and operational tasks, while adhering to store SOPs.

Learning & Development Opportunities:

• Framing Mastery: Opportunities to hone framing skills, learn advanced techniques, and become an expert in custom design solutions.

• Sales & Design Skills: Development in consultative selling, understanding customer aesthetics, and recommending appropriate framing options to enhance value.

• Retail Operations Knowledge: Gaining experience in various aspects of retail store operations, from inventory management to POS systems and customer service protocols.

• Career Progression: Potential to move into leadership roles within the framing department or explore other operational roles within Michaels.

📝 Enhancement Note: This role presents an opportunity to develop a specialized craft while also building core retail operational and sales skills. The challenges are typical of a hands-on retail role with a service component, offering significant learning potential.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. How did you handle a situation where a customer was unhappy with a product or service?"

• Sales Approach: "How would you approach a customer who is browsing the framing section but seems unsure of what they need? What questions would you ask to guide them?"

• Problem-Solving: "Imagine a customer needs a frame for a unique piece of art with a tight deadline. What steps would you take to ensure it's done correctly and on time?"

• Process Adherence: "How important is it to follow Standard Operating Procedures in a retail environment, and can you give an example of when following a procedure was critical?"

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, and specifically in the framing department?"

• Teamwork: "Describe your ideal team environment. How do you contribute to a positive team dynamic?"

• Understanding of the Role: "What do you understand to be the main responsibilities of a Part Time Framer at Michaels?"

• Creativity: "How do you express your own creativity, and how do you think that relates to this role?"

Portfolio Presentation Strategy:

• Verbalize Your Experience: Instead of a physical portfolio, prepare concise, impactful stories about your past work. Use the STAR method (Situation, Task, Action, Result) to describe relevant experiences.

• Highlight Sales & Service Successes: Focus on instances where you successfully built relationships, met customer needs, and contributed to sales goals.

• Emphasize Detail Orientation: Discuss your approach to tasks requiring precision, like measuring or following instructions, to showcase your suitability for framing.

• Showcase Adaptability: Be ready to explain how you learn new skills and adapt to different work environments and procedures.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service skills, a proactive sales attitude, attention to detail, and a willingness to learn the craft of framing. Articulating past experiences with specific examples will be key, as there isn't a traditional portfolio requirement.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels jobs portal.

• Resume Optimization: Tailor your resume to highlight any relevant retail, customer service, or hands-on experience. Emphasize skills such as customer interaction, problem-solving, attention to detail, and any technical aptitude. Quantify achievements where possible (e.g., "Assisted X number of customers daily," "Maintained department stock levels").

• Prepare Your Narrative: Be ready to verbally articulate your experience during interviews, focusing on examples that demonstrate your ability to build customer relationships, handle sales consultations, complete tasks accurately, and work effectively in a team.

• Research Michaels: Understand the company's mission, values, and product offerings, particularly within the framing department. This shows genuine interest and helps you tailor your responses to their culture.

• Confirm Availability: Clearly state your availability for daytimes, evenings, and weekends, as this is a critical requirement for the part-time role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.