part time framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Modesto, California, United States (3900 Sisk Rd Ste A1)

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: November 18, 2025

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized framing consultations and solutions.

• Responsible for the end-to-end custom framing process, from design to quality production and timely delivery.

• Maintain store presentation standards, including merchandising, stock replenishment, and a safe, clean environment.

• Operate the point-of-sale system, handle cash transactions accurately, and support omnichannel customer service initiatives.

📝 Enhancement Note: While the title is "Framer," the role encompasses significant customer-facing responsibilities, including sales, relationship building, and general store support, aligning with a blend of specialized craft and core retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales methodology focused on customer engagement and consultative selling within the framing department.

📈 Primary Responsibilities

• Engage customers to understand their needs and recommend appropriate custom framing solutions, acting as a "personal designer."

• Execute sales and production targets for the custom framing department, leveraging consultative selling techniques.

• Craft and complete custom framing orders with a high degree of quality and precision, adhering to established timelines.

• Maintain the visual merchandising and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Sales in Store Out) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers with product location, inquiries, and issue resolution to ensure a positive shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

• Actively participate in shrink and safety programs, promoting a secure and accident-free work environment.

• Foster a positive and respectful work environment by interacting constructively with colleagues and promoting company values.

• Assist with the efficient unloading and stocking of inventory from trucks, ensuring adherence to truck stocking standards.

• Process customer transactions accurately using the cash register, adhering to all cash handling procedures.

• Proactively acknowledge customers, guide them to products, and offer solutions to meet their needs.

• Support and execute omnichannel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized framing craft and broad retail operational duties. The mention of "Elevated ABC Deliver" points to a specific sales training program that candidates should be prepared to discuss. Emphasis on SOPs, safety, and shrink management indicates a need for process adherence and operational discipline.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated, it's a common prerequisite for this type of role.

Experience:

• 0-2 years of experience in a customer-facing or production role.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, internal communication tools, and potentially basic design software.

• Basic Measuring Skills: Essential for accurate framing order specifications and material selection.

• Operational Equipment Proficiency: Ability to safely and effectively operate framing equipment and a glass cutter.

• Customer Engagement: Skill in building rapport, understanding needs, and providing solutions.

• Cash Handling: Accuracy and integrity in processing financial transactions.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs) and safety guidelines.

• Physical Stamina: Ability to stand for extended periods, bend, lift, and carry items up to a certain weight.

Preferred Skills:

• Retail Experience: Previous experience in a retail environment, understanding store operations and customer flow.

• Sales Acumen: Proven experience in selling products or services, with an ability to upsell and cross-sell framing solutions.

• Product Knowledge: Familiarity with art, framing materials, and design principles is a plus.

• Attention to Detail: Critical for precise framing work and accurate order fulfillment.

• Problem-Solving Abilities: Capacity to address customer issues or production challenges effectively.

• Teamwork & Collaboration: Ability to work cooperatively with colleagues and contribute to a positive team environment.

📝 Enhancement Note: The "Minimum Type of experience" directly translates to required skills. The "Preferred Type of experience" indicates areas that would make a candidate stand out. The emphasis on "basic measuring skills" and operating "framing equipment and glass cutter" points to a hands-on, technical component that requires specific aptitude.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Process Adherence Demonstration: While a formal portfolio isn't traditional for this role, candidates should be prepared to discuss how they have followed and contributed to established processes in previous roles, especially regarding safety and quality.

• Quality Output Examples: Be ready to describe past work that demonstrates attention to detail and a commitment to high-quality output, even if not formally documented in a portfolio. This could include personal craft projects or examples of meticulous work in previous jobs.

• System Navigation Experience: While not a portfolio item, candidates should be able to articulate their experience with POS systems and basic computer applications during the interview, demonstrating their comfort with operational technology.

• Efficiency Improvement Input: If possible, highlight instances where you suggested or implemented small improvements to processes that increased efficiency or safety in a previous role.

Process Documentation:

• Workflow Understanding: Ability to understand and articulate the steps involved in a custom framing order, from customer consultation through production and completion.

• Quality Control Awareness: Understanding the importance of checks and balances in ensuring the final product meets quality standards.

• Safety Protocol Integration: Demonstrating an awareness of how safety protocols are integrated into daily operational tasks, particularly in a craft environment.

📝 Enhancement Note: For an entry-level, part-time role like this, a formal portfolio is unlikely to be required. Instead, the expectation is for candidates to demonstrate their understanding of process adherence, quality, and operational efficiency through their answers in the interview, drawing on examples from previous work or personal projects. The focus is on demonstrating process understanding rather than providing documented proof.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour

Benefits:

• Health Insurance: Includes medical, dental, and vision coverage options.

• Paid Time Off (PTO): Accrued time off for vacation, personal days, or sick leave.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Potential Benefits: Depending on specific hours worked and local regulations, may include retirement savings plans, and other wellness programs.

Working Hours: This is a part-time position. Specific hours will vary and may include nights, weekends, and early mornings, as the retail environment demands. The job description notes "working hours include nights, weekends and early mornings."

📝 Enhancement Note: The provided salary range is specific and competitive for entry-level part-time retail positions requiring specialized skills. The benefits listed are comprehensive and valuable for part-time employees, particularly tuition assistance and employee discounts, which align well with a creative retail environment and employee development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America.

Company Size: Large (over 10,000 employees globally, with over 1,300 stores in the US and Canada). This indicates a structured corporate environment with established operational procedures.

Founded: 1973. With decades of operation, Michaels has a well-defined brand identity, operational framework, and customer base.

Team Structure:

• Departmental Focus: The role is primarily within the Custom Framing department, requiring specialized skills and customer interaction.

• Store Hierarchy: The Framer will report to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager), working alongside other retail associates across various departments.

• Cross-functional Collaboration: While focused on framing, the role requires interaction with other store staff for general customer service, stock replenishment, and omnichannel fulfillment.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions ("Elevated ABC Deliver").

• Process-Driven Operations: Strict adherence to SOPs for consistency, quality, and compliance.

• Merchandising & Stock Management: Focus on creating an inviting and well-stocked shopping environment.

• Safety & Shrink Prevention: Integrated into daily operations to protect assets and employees.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is built around creativity, community, and customer service. The "part-time framer" role combines a creative craft with the demands of a large retail operation, requiring individuals who can be both detail-oriented artisans and responsive customer service professionals. The company's longevity suggests a stable work environment with established training and operational protocols.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level, specialized position within the retail operations framework. It offers a pathway into more skilled craft roles or broader retail management.

Reporting Structure: The Part-Time Framer typically reports to a Framing Department Manager or a Store Manager/Assistant Manager. This provides direct supervision and guidance on both framing techniques and general store operations.

Operations Impact: The Framer directly impacts revenue through custom framing sales and customer satisfaction by providing high-quality, personalized art solutions. They also contribute to overall store efficiency by maintaining department standards and supporting general store operations.

Growth Opportunities:

• Specialized Skill Development: Opportunity to become a highly skilled custom framer, potentially leading to lead framer or department manager roles within framing.

• Broader Retail Management: Potential to move into general retail management positions (e.g., Assistant Store Manager, Store Manager) by demonstrating strong customer service, sales, and operational skills across departments.

• Cross-Departmental Expertise: Gaining experience in various store functions can open doors to roles in visual merchandising, inventory management, or customer engagement leadership.

• Training & Development: Michaels offers tuition assistance, supporting employees who wish to pursue further education or certifications relevant to retail or craft industries.

📝 Enhancement Note: The growth path for this role is primarily within the retail sector. While it's a specialized craft position, the emphasis on customer service, sales, and operational adherence provides a solid foundation for advancement into management or lead roles within Michaels or the broader retail industry.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and a dedicated custom framing shop area within the store.

Office Location(s): Modesto, California (3900 Sisk Rd Ste A1). This is a specific retail store location.

Workspace Context:

• Customer Interaction: The environment is dynamic and customer-focused, requiring constant engagement and service.

• Crafting Area: The framing shop is equipped with specialized tools like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Team Collaboration: Opportunities to work closely with other store associates, fostering a team-oriented atmosphere.

• Tools & Technology: Access to a POS system, basic computer resources, and framing-specific equipment.

Work Schedule: This is a part-time role with a flexible schedule. Work hours will include nights, weekends, and potentially early mornings, aligning with retail operating hours and peak customer traffic times.

📝 Enhancement Note: The work environment is typical for a retail setting, with the added element of a specialized craft workspace. Employees must be comfortable with a fast-paced, customer-facing role that includes both creative production and general store duties. The schedule flexibility is a key characteristic of part-time retail positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online application review to assess basic qualifications.

• In-Person Interview: Typically involves a conversation with the Store Manager or Assistant Manager. Expect questions about customer service experience, problem-solving abilities, and motivation for the role.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss your approach to operating tools. A practical assessment on framing equipment is possible but less common for an initial interview.

• Scenario-Based Questions: Be prepared for questions about how you would handle specific customer interactions (e.g., an unhappy customer, a complex framing request).

• Cultural Fit Assessment: Evaluation of your attitude, teamwork potential, and alignment with Michaels' values.

Portfolio Review Tips:

• No Formal Portfolio Needed: For this entry-level part-time role, a formal portfolio of framing work is generally not required.

• Highlight Relevant Experience: Instead, be prepared to discuss past experiences that demonstrate your skills. This could include:

  • Examples of meticulous work or projects where attention to detail was crucial.
  • Situations where you excelled in customer service or sales.
  • Instances where you successfully learned and applied new technical skills.
  • Any personal crafting or DIY projects that showcase your creative aptitude and precision.

• Verbal "Portfolio": Frame your interview answers as a verbal portfolio, using the STAR method (Situation, Task, Action, Result) to describe relevant experiences.

Challenge Preparation:

• Customer Service Scenarios: Practice how you would handle common retail challenges, such as dealing with returns, finding out-of-stock items, or managing customer complaints.

• Sales Approach: Be ready to talk about how you would approach a customer in the framing department to understand their needs and guide them to a solution.

• Operational Awareness: Think about how you would ensure a safe and clean workspace, and how you would handle tasks like inventory counts or stock replenishment.

📝 Enhancement Note: The application and interview process will likely focus on practical skills, customer service aptitude, and a positive attitude, rather than a formal portfolio. Candidates should be ready to articulate their capabilities through examples from their experience.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer accounts, and handling sales. Specific system unknown, but typical retail POS functionality is expected.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutters: For cutting mats to size and creating openings.
  • Frame Assembly Tools: Such as jointers, glue guns, and staple guns for assembling frames.
  • Heat Press: Potentially used for applying adhesives or laminations.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers.

Analytics & Reporting:

• Sales Reporting: Basic POS reports for tracking daily sales performance.

• Inventory Management Systems: For tracking stock levels of ready-made frames and framing supplies.

CRM & Automation:

• Basic Customer Database: Likely integrated into the POS system for tracking customer purchase history and contact information for custom orders.

• Omnichannel Support Tools: Systems to manage online orders for in-store pickup or ship-from-store.

📝 Enhancement Note: Proficiency with standard retail POS systems and basic computer skills are essential. Hands-on ability with framing equipment is a core requirement, necessitating a practical, tactile approach to technology. Familiarity with basic inventory tracking and customer order management is also key.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging artistic expression and providing tools and inspiration for customers.

• Customer Focus: Prioritizing customer needs and satisfaction through service and solutions.

• Teamwork: Fostering a collaborative environment where associates support each other.

• Integrity: Upholding ethical standards in all transactions and interactions.

• Efficiency: Striving for operational excellence through adherence to procedures and continuous improvement.

Collaboration Style:

• Cross-Functional Support: Associates are expected to help in different areas of the store as needed, promoting a unified team effort.

• Service-Oriented: A culture of helping both customers and colleagues to achieve common goals.

• Process-Driven: Emphasis on following established protocols to ensure consistency and quality in all operations.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with a strong service ethic. The company values inclusivity and a positive atmosphere, aiming to make its stores welcoming for both customers and employees. The operational aspect requires a commitment to following procedures while maintaining a creative and customer-centric approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Craft and Customer Service: Effectively managing the demands of detailed, precise framing work alongside direct customer interaction and sales expectations.

• Pace of Retail: Adapting to the fast-paced retail environment, especially during peak seasons, while maintaining quality and accuracy.

• Learning Curve for Skills: Mastering framing equipment and techniques requires hands-on practice and attention to detail.

• Inventory Management: Keeping the framing department well-stocked and organized amidst fluctuating demand.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skill in custom framing techniques, materials, and design trends.

• Customer Service Excellence: Enhance skills in consultative selling, relationship building, and conflict resolution.

• Retail Operations: Gain experience in visual merchandising, inventory control, cash management, and omnichannel fulfillment.

• Formal Education Support: Utilize tuition assistance for further education in arts, design, business, or related fields.

📝 Enhancement Note: This role presents a great opportunity for individuals interested in a craft-based role within a stable retail environment. The challenges are typical for a hybrid craft/retail position, and the growth opportunities are well-defined within the company's structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their framing order?"

• Sales Approach: "How would you approach a customer in the framing department to understand their needs?" "What would you do if a customer was unsure about design choices?"

• Operational Skills: "How do you ensure accuracy when measuring or cutting materials?" "What steps would you take to maintain a safe work environment in the framing shop?"

• Teamwork: "Describe a time you worked effectively as part of a team." "How do you handle disagreements with colleagues?"

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, specifically in the framing department?" "What do you know about Michaels?"

• Values Alignment: "How do you embody creativity in your work or personal life?" "How do you approach problem-solving?"

• Work Ethic: "What does it mean to you to adhere to Standard Operating Procedures?"

Portfolio Presentation Strategy:

• Verbalize Experience: Instead of a physical portfolio, be ready to verbally walk the interviewer through your relevant past experiences.

• Use the STAR Method: For behavioral questions, structure your answers using Situation, Task, Action, and Result. For example, when discussing attention to detail: "In my previous role at [X], we had a strict protocol for [Y]. My task was to ensure [Z]. I implemented a double-check system by [Action], which resulted in [Result - e.g., zero errors for three months]."

• Highlight Transferable Skills: Emphasize how skills from previous jobs (even non-framing ones) are transferable to this role, such as precision, customer interaction, or following instructions.

📝 Enhancement Note: Interview preparation should focus on showcasing practical skills, a customer-centric mindset, and a willingness to learn and follow procedures. Being able to articulate experiences clearly and concisely using behavioral frameworks will be key.

📌 Application Steps

To apply for this part-time framer position:

• Submit your application online through the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any experience with customer service, sales, hands-on work, attention to detail, or experience with tools and equipment. Use keywords from the job description.

• Prepare for Behavioral Questions: Anticipate questions about your customer service approach, problem-solving skills, how you handle tasks requiring precision, and your ability to work as part of a team. Practice using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their commitment to creativity and customer experience.

• Be Ready to Discuss Skills: Mentally prepare to talk about your basic computer skills, measuring abilities, and any experience you have operating tools or equipment. If you have personal craft or DIY projects, be ready to discuss them as evidence of your aptitude.

⚠️ Important Notice: This enhanced job description provides a comprehensive overview based on the provided information and industry standards. While striving for accuracy, it is recommended to verify specific details, benefits, and interview processes directly with Michaels Stores during your application.