MKE - Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Renewal by Andersen

Location: Waukesha, WI 53186

Job Type: Other

Category: Sales Operations / GTM

Date Posted: 2025-12-26

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role is fundamentally a client-facing sales position focused on driving revenue through in-home consultations for window replacement services, aligning with GTM strategies.

• The Design Consultant will leverage a defined sales methodology and provided leads to engage homeowners, understand their needs, and close deals, directly impacting sales pipeline velocity and conversion rates.

• Success in this role hinges on exceptional presentation skills, product knowledge, and the ability to manage the entire sales cycle from initial contact to final sale, contributing to the company's Go-To-Market effectiveness.

• This position requires a strong understanding of commission-based compensation structures and a proactive approach to achieving ambitious sales targets, essential for revenue operations alignment.

📝 Enhancement Note: While the job title is "Design Consultant," the core responsibilities and compensation structure clearly indicate a high-commission sales role heavily integrated with Go-To-Market (GTM) and Sales Operations. The emphasis on in-home presentations, closing sales, and lead management positions this as a critical revenue-generating function rather than a purely design-focused role.

📈 Primary Responsibilities

• Conduct in-home presentations with homeowners who have expressed interest in receiving information regarding their window replacement project, acting as the primary point of contact for potential clients.

• Utilize provided tools, comprehensive training, and a structured sales methodology to build rapport with customers and effectively present Renewal by Andersen's replacement services.

• Leverage industry-leading product samples, supportive materials, and advanced technology to facilitate the closing of sales and achieve individual revenue targets.

• Manage and follow up on up to 12 pre-qualified leads per week, generated by in-house inside sales and outside marketing teams, ensuring high conversion rates.

• Collaborate closely with the lead generation teams (inside sales and marketing) to provide feedback on lead quality and identify opportunities for process improvement within the GTM funnel.

• Maintain meticulous records of customer interactions, sales activities, and pipeline status within the company's CRM system to ensure accurate forecasting and reporting.

• Continuously develop product knowledge and refine sales techniques through ongoing training and performance coaching to maximize sales effectiveness and earning potential.

• Adhere to a strict schedule availability, including daytime, evening, and rotating Saturday appointments, to accommodate homeowner project timelines and maximize customer engagement opportunities.

📝 Enhancement Note: The primary responsibilities are heavily sales-driven, focusing on direct customer engagement and revenue generation. The mention of "sales methodology," "closing the sale," and "pre-qualified leads" highlights the operational and GTM aspects of this role, emphasizing the need for structured sales processes and effective lead management.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. While no specific higher education is mandated, a strong aptitude for learning product details and sales techniques is crucial.

Experience: 2-5 years of experience in customer-facing roles, with a strong preference for experience in high-ticket sales or direct-to-consumer (B2C) environments. Proven success in closing sales is highly valued.

Required Skills:

• Self-motivated and goal-oriented with a demonstrable drive for success in a commission-based environment.

• Proven experience in closing high-ticket sales, effectively managing objections and negotiating terms.

• Strong focus on exceeding customer expectations, ensuring a positive and professional client experience throughout the sales process.

• Must possess schedule availability to run homeowner appointments at 10 am, 2 pm, and 6 pm on weekdays, and 9 am and 12 pm on rotating Saturdays.

• Possess a valid Driver's License and reliable transportation for in-home client visits.

Preferred Skills:

• Previous In-Home B2C sales experience is highly preferred, demonstrating familiarity with the unique demands of this sales channel.

• One-call-close experience is highly preferred, indicating an ability to efficiently and effectively close deals during a single customer interaction.

• Background in construction, account management, business development, or construction sales is considered a plus, offering relevant industry knowledge.

• Excellent communication and interpersonal skills, essential for building rapport and trust with homeowners.

• Strong presentation skills, capable of articulating product benefits and value propositions clearly and persuasively.

📝 Enhancement Note: The qualifications emphasize sales acumen, customer focus, and logistical requirements like scheduling and transportation. The "preferred" qualifications, particularly "one-call-close experience" and "construction sales," suggest a need for candidates who can quickly master product knowledge and understand home improvement needs, aligning with GTM sales enablement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required in the traditional sense for this sales role, candidates are expected to demonstrate their sales success through quantifiable achievements.

• Success in previous sales roles, particularly those involving high-ticket items or complex sales cycles, should be highlighted, showcasing an ability to manage the sales process from lead qualification to deal closure.

• Examples of how candidates have utilized sales methodologies or specific sales tools to drive results should be prepared, demonstrating an understanding of structured sales operations.

Process Documentation:

• Candidates should be ready to discuss their personal sales process, outlining the steps they take from receiving a lead to closing a deal, including follow-up strategies.

• The ability to articulate how they implement and adapt to a company's provided sales methodology and process is crucial, demonstrating flexibility and a commitment to best practices in sales operations.

• Discussion around how they track their progress, manage their pipeline, and analyze their performance to identify areas for improvement is expected, reflecting an operations-minded approach to personal productivity.

📝 Enhancement Note: For a sales role like this, the "portfolio" is less about design documents and more about demonstrating sales performance and process adherence. Candidates should prepare to discuss their sales track record, their understanding of sales methodologies, and how they manage their personal sales pipeline, all of which are critical to sales operations and GTM execution.

💵 Compensation & Benefits

Salary Range: $125,000 - $350,000+ Commission/year. This is a full commission-based role after completion of paid training. Typical income for performing representatives ranges from $125,000-$200,000+, with top performers earning over $350,000 annually.

Benefits:

• Medical, dental, life, and vision insurance: Comprehensive health and wellness coverage for employees and their families.

• Health Savings Account (HSA): A tax-advantaged savings account for healthcare expenses.

• Short-term and long-term disability insurance: Financial protection in case of illness or injury preventing work.

• 401K with company match: Retirement savings plan with a 3% company match from Renewal by Andersen.

• Paid training: Comprehensive compensation during the initial training period to ensure readiness.

• Development programs: Opportunities for ongoing professional growth and career advancement.

• Partner of the Green Bay Packers: Unique company perk and community engagement.

Working Hours: Full-time commitment required, with mandatory availability to run homeowner appointments at 10 am, 2 pm, and 6 pm on Monday-Friday, and 9 am and 12 pm on rotating Saturdays. This structure supports consistent lead follow-up and maximizes client accessibility, reflecting the operational demands of a field sales role.

📝 Enhancement Note: The salary range is highly variable and commission-driven, typical for high-performing sales roles. The benefits package is robust, covering health, retirement, and income protection. The specific working hours are non-negotiable and critical for operational success in this field sales position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Building Materials. Renewal by Andersen operates within the competitive home renovation and construction sector, focusing specifically on window and door replacement. This industry demands strong customer service, product expertise, and a reliable supply chain.

Company Size: Renewal by Andersen is the window-replacement division of Andersen Corporation, a company with over 120 years of history and a trusted brand reputation. While specific employee numbers for RbA aren't detailed, Andersen Corporation is a large, established entity, suggesting a robust organizational structure and significant market presence. This implies access to substantial resources, established operational processes, and a stable work environment.

Founded: Andersen Corporation was founded over 120 years ago. Renewal by Andersen was established with a mission to redefine the window replacement industry. This long history signifies stability, expertise, and a commitment to quality and customer satisfaction, which influences the company's operational ethos and sales approach.

Team Structure:

• The Design Consultant role is part of the field sales team, which is supported by in-house lead generation (inside sales and marketing teams) and potentially installation and customer service departments.

• Reporting likely goes up through a Sales Manager or Regional Sales Director, with clear performance metrics and management oversight.

Methodology:

• The company emphasizes a defined sales methodology, designed to guide consultants through customer interactions, from needs assessment to closing. This structured approach is critical for consistent performance and scalability.

• Data analysis is implicitly used to track lead generation effectiveness, conversion rates, and sales performance, informing strategies for improvement and resource allocation within the GTM operations.

• Workflow planning and optimization are evident in the lead qualification process and the structured in-home presentation format, aimed at maximizing efficiency and closing rates.

• Automation and efficiency practices are supported through the provision of sales tools, product samples, and technology to streamline the sales process for consultants.

Company Website: https://www.renewalbyandersen.com/

📝 Enhancement Note: The company's long history and established brand position provide a strong foundation for its operations and sales strategies. The emphasis on a defined sales methodology and in-house lead generation highlights a structured GTM approach where sales consultants play a pivotal role in revenue realization.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry to mid-level position within the GTM sales function, specifically focused on direct revenue generation. It's a crucial stepping stone for individuals aiming for senior sales positions or management roles within Sales Operations.

Reporting Structure: Design Consultants typically report to a Sales Manager or similar leadership role responsible for a specific territory or team. This manager provides coaching, performance reviews, and guidance on sales strategies and operational best practices.

Operations Impact: The Design Consultant's primary impact is on revenue generation and customer acquisition. Their ability to effectively convert leads into closed sales directly influences the company's top-line revenue, market share, and overall business growth. They are the frontline ambassadors of the company's value proposition and play a critical role in customer satisfaction and retention through their initial engagement.

Growth Opportunities:

• Sales Specialization: Opportunity to become a senior Design Consultant, mentoring new hires, or specializing in specific product lines or customer segments.

• Sales Management: Progression into roles such as Sales Team Lead, Sales Manager, or Regional Sales Director, overseeing and coaching teams of sales consultants.

• Operations Enablement: Potential transition into Sales Operations roles focused on sales process optimization, CRM management, training development, or sales analytics, leveraging their frontline sales experience.

• Leadership Development: Participation in company-provided development programs designed to cultivate leadership skills and prepare individuals for advanced roles within Renewal by Andersen.

📝 Enhancement Note: This role offers a clear path for career progression within sales and potentially into sales operations. The emphasis on "development programs" and "career paths" suggests a company that invests in its employees' growth, making it attractive for ambitious operations professionals looking to expand their skillset.

🌐 Work Environment

Office Type: This is primarily an on-site, field-based sales role. While there may be an office for training or administrative support, the core work is conducted in clients' homes.

Office Location(s): The primary work location is Waukesha, WI 53186, with appointments conducted within a service territory potentially covering surrounding areas. This requires local travel and familiarity with the region.

Workspace Context:

• The "workspace" is the customer's home, requiring adaptability, professionalism, and the ability to create a comfortable consultative environment.

• Consultants are equipped with industry-leading product samples, sales support materials, and technology (likely a tablet or laptop for presentations and CRM access) to perform their duties effectively.

• Interaction with the operations and sales support teams occurs through CRM updates, internal communication channels, and periodic team meetings or training sessions, fostering a collaborative though geographically dispersed environment.

Work Schedule: The schedule is dictated by client availability and requires flexibility. Specific appointment times (10 am, 2 pm, 6 pm weekdays; 9 am, 12 pm Saturdays) are mandatory, reflecting the operational necessity of meeting customer needs and maximizing lead conversion opportunities. This requires strong personal time management skills to balance appointments and administrative tasks.

📝 Enhancement Note: The work environment is heavily client-centric and requires significant independence and self-discipline. The operational demands of scheduling and client-facing interactions are paramount, necessitating a candidate who thrives in a mobile and results-oriented setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with a recruiter to assess basic qualifications, sales experience, and cultural fit. Be prepared to discuss your sales track record and why you're interested in this specific role.

• Sales Assessment/Role-Play: You may be asked to participate in a simulated sales presentation or role-play scenario to demonstrate your sales methodology, communication skills, and ability to handle objections. Prepare by practicing your pitch for a high-ticket home improvement product.

• In-Person Interview: A meeting with the hiring manager or a senior sales leader to delve deeper into your experience, sales philosophy, and long-term career aspirations.

• Field Ride-Along (Potential): In some cases, you might shadow an experienced consultant to observe the day-to-day operations and client interactions.

• Final Offer: Following successful interviews and assessments.

Portfolio Review Tips:

• Since this is a sales role, focus on presenting quantifiable achievements rather than traditional design portfolios.

• Prepare a "sales achievements summary" highlighting key metrics such as revenue generated, closing ratios, average deal size, and customer satisfaction scores from previous roles.

• Be ready to discuss specific sales strategies you employed to overcome challenges or achieve significant results. For example, "In my previous role, I increased my closing rate by 15% by implementing a new follow-up cadence."

• If you have examples of how you've used CRM tools or sales enablement technology, be prepared to showcase that proficiency.

Challenge Preparation:

• Expect questions related to sales scenarios, customer objections, and how you would approach a typical in-home consultation.

• Prepare to discuss your understanding of the Renewal by Andersen product and services, demonstrating that you've done your research.

• Be ready to articulate your personal sales process and how you manage your time and leads effectively.

• Understand the commission structure and be prepared to discuss your earning potential and how you plan to achieve it.

📝 Enhancement Note: The application process emphasizes practical sales skills and demonstrable success. Candidates should focus on quantifying their achievements and preparing to articulate their sales process and problem-solving abilities in a simulated environment.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Renewal by Andersen likely uses a robust CRM (e.g., Salesforce, custom solution) to manage leads, track customer interactions, pipeline management, and reporting. Proficiency in CRM usage is essential.

• Sales Presentation Software/Tablets: Consultants will use provided technology (likely tablets) loaded with specialized software for product visualization, quoting, and proposal generation.

• Lead Management System: An internal system or integrated CRM feature for receiving and managing pre-qualified leads from marketing and inside sales.

Analytics & Reporting:

• Reporting Dashboards: Access to dashboards within the CRM or a separate business intelligence tool to monitor personal sales performance, pipeline health, and conversion metrics.

• Forecasting Tools: Potentially integrated into the CRM, used for predicting future sales performance based on pipeline data.

CRM & Automation:

• Customer Data Management: The CRM serves as the central repository for all customer data, requiring accurate data entry and maintenance.

• Sales Process Automation: Features within the CRM or sales enablement platforms may automate certain tasks, such as follow-up reminders or proposal generation, to enhance efficiency.

📝 Enhancement Note: While specific tool names are not provided, the role necessitates strong proficiency with CRM systems, sales presentation technology, and potentially data analytics tools to manage leads, track performance, and drive sales effectively. Understanding how these tools support sales operations is key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing the need to consistently exceed customer expectations throughout the sales and consultation process. This translates to active listening, empathetic communication, and a solutions-oriented approach.

• Results-Driven: The company culture is likely highly performance-oriented, with a strong emphasis on achieving and exceeding sales targets. This fosters a competitive yet motivating environment where success is recognized and rewarded.

• Integrity & Professionalism: As representatives in homeowners' homes, maintaining high ethical standards, honesty, and a professional demeanor is critical. This builds trust and upholds the company's reputation.

• Continuous Improvement: While not explicitly stated, the provision of training, development programs, and a structured sales methodology suggests a culture that values ongoing learning and adaptation to improve performance and processes.

Collaboration Style:

• Cross-functional Communication: Essential collaboration with lead generation teams (inside sales, marketing) to ensure a smooth handover of qualified leads and provide feedback on lead quality.

• Team Support: While individual performance is key, there's likely a sense of shared goals within the sales team, with opportunities for peer learning and support, especially during training and team meetings.

• Process Adherence: A collaborative approach to following established sales processes and methodologies, ensuring consistency in customer experience and operational efficiency across the team.

📝 Enhancement Note: The culture is likely focused on high performance, customer satisfaction, and professional conduct, all within a framework of structured sales operations and continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Performance Pressure: The commission-based structure means income is directly tied to sales performance, creating inherent pressure to consistently meet targets. Managing this pressure effectively is key.

• Lead Conversion: While leads are pre-qualified, converting them into sales requires strong persuasion, objection handling, and product knowledge. Not all leads will result in a sale.

• Scheduling & Logistics: Balancing a demanding schedule of in-home appointments across different times and days, while managing travel and preparation, can be operationally challenging.

• Market Competition: The home improvement industry is competitive; consultants must effectively differentiate Renewal by Andersen's offerings.

Learning & Development Opportunities:

• Sales Methodology Mastery: Deepening expertise in the company's proven sales techniques and product offerings.

• High-Ticket Sales Expertise: Developing advanced skills in consultative selling, negotiation, and closing complex, high-value transactions.

• Product Knowledge Advancement: Becoming an expert on window and door technology, materials, and installation processes.

• Career Advancement: Opportunities to move into sales management, specialized sales roles, or sales operations positions as previously outlined.

📝 Enhancement Note: This role presents significant growth potential for individuals who excel in sales and can adapt to a structured, performance-driven environment. Overcoming the inherent challenges is directly linked to leveraging the provided learning and development opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe your personal sales process from receiving a lead to closing a deal. How would you adapt it to our methodology?" (Focus on structured steps, customer engagement, and flexibility.)

• "How do you handle objections from potential customers, particularly regarding price or perceived value, in a high-ticket sales environment?" (Prepare examples of common objections and your refined responses.)

• "Walk me through a time you successfully sold a complex or high-value product or service. What were the key factors in your success?" (Use the STAR method to detail your actions and quantifiable results.)

Company & Culture Questions:

• "Why are you interested in Renewal by Andersen, and what do you know about our company and products?" (Research the company's history, mission, and core offerings.)

• "How do you ensure a positive customer experience in their home, and what is your approach to building rapport and trust?" (Emphasize professionalism, active listening, and customer-centricity.)

Portfolio Presentation Strategy:

• Prepare a concise summary of your sales achievements, focusing on metrics like revenue, conversion rates, and average deal size. Quantify wherever possible.

• Be ready to discuss your experience with CRM systems and any sales enablement tools you've used.

• If asked to role-play, clearly articulate the value proposition, listen actively to the "customer's" needs, and confidently guide them towards a solution and the close.

• Frame your experience in terms of contributing to revenue goals and operational efficiency within a sales context.

📝 Enhancement Note: Interview preparation should focus on demonstrating sales acumen, a structured approach to sales processes, and a strong understanding of how to drive revenue in a commission-based, client-facing role. Quantifiable achievements and a clear articulation of sales methodology are key.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided Paycom link: https://www.paycomonline.net/v4/ats/web.php/portal/D36B034266BA7E1A5789B8561A6B3E91/jobs/202367

• Tailor your resume: Highlight any experience in high-ticket sales, B2C sales, customer service, or roles requiring strong presentation and closing skills. Use keywords from the job description such as "sales," "closing," "customer service," and "in-home sales."

• Prepare your sales narrative: Be ready to articulate your sales process, your approach to handling objections, and specific examples of your sales successes (quantified with metrics if possible).

• Research Renewal by Andersen: Understand their products, company history, and mission. Familiarize yourself with their sales methodology if possible. This demonstrates genuine interest and preparedness.

• Confirm Schedule Availability: Ensure you meet the mandatory schedule requirements for running homeowner appointments before applying, as this is a critical operational aspect of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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