Junior UX Specialist

📍 Job Overview

Job Title: Junior UX Specialist

Company: Henry Schein

Location: Mascot, New South Wales, Australia

Job Type: Full-Time

Category: User Experience (UX) / Front-End Development Operations

Date Posted: 2025-12-29

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• This role is integral to enhancing Henry Schein's B2B web ecosystem, focusing on user experience design and front-end development to deliver seamless, user-focused solutions.

• The Junior UX Specialist will collaborate closely with UX and cross-functional teams, contributing to the optimization of digital platforms and ensuring high usability standards are met.

• Responsibilities encompass the full UX lifecycle, from ideation and prototyping using tools like Figma to hands-on front-end development with HTML, CSS, and JavaScript.

• Expertise in Content Management Systems (CMS) such as WordPress and e-commerce platforms is crucial for implementing and maintaining themes and templates, driving efficiency in digital operations.

📝 Enhancement Note: While the title is "Junior UX Specialist," the 2+ years of experience requirement and the inclusion of hands-on front-end development suggest a hybrid role that bridges user experience design with practical implementation. This is common in smaller teams or for companies looking for individuals who can both conceptualize and build, directly impacting the efficiency of their digital operations. The operations category is defined as UX/Front-End Development Operations due to its direct impact on the functionality and user-friendliness of Henry Schein's web platforms, which are critical for their B2B sales and service delivery.

📈 Primary Responsibilities

• Collaborate with UX designers, product managers, and engineering teams to translate user needs and business requirements into intuitive and effective user interfaces.

• Develop wireframes, user flows, and interactive prototypes using design tools such as Figma to visualize and iterate on design concepts.

• Implement responsive and visually appealing user interfaces using HTML, CSS, and vanilla JavaScript, ensuring cross-browser compatibility and adherence to design specifications.

• Work with Content Management Systems (CMS) like WordPress and e-commerce platforms (Commerce Vision, Shopify) to customize themes, templates, and page layouts, optimizing for user engagement and conversion.

• Apply established usability principles and user-centered design methodologies to enhance the overall user experience of Henry Schein's web properties.

• Contribute to the maintenance and evolution of design systems and component libraries, ensuring consistency and scalability across the digital product portfolio.

• Conduct user testing sessions and analyze feedback to identify areas for improvement and validate design decisions.

• Assist in optimizing existing web functionalities and user journeys to improve performance metrics, such as conversion rates, task completion time, and user satisfaction.

• Stay updated with emerging UX trends, front-end technologies, and best practices to proactively recommend and implement innovative solutions.

• Support B2B e-commerce initiatives by ensuring the online platforms are user-friendly, efficient, and meet the specific needs of healthcare professionals.

📝 Enhancement Note: The responsibilities are expanded to detail the practical application of UX principles within a development context, emphasizing the hybrid nature of the role. Phrases like "optimize B2B web ecosystem," "enhance user journeys," and "improve performance metrics" are integrated to highlight the operational impact of the UX/development work.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Collaboration & Communication: Proven ability to work effectively within cross-functional teams, articulate design decisions, and receive constructive feedback. Strong verbal and written communication skills.

• Prototyping & Wireframing: Proficiency in creating detailed wireframes, user flows, and interactive prototypes using industry-standard tools like Figma.

• Front-End Development: Solid understanding and practical experience with core web technologies: HTML5, CSS3 (including preprocessors like Sass/LESS if applicable), and vanilla JavaScript.

• CMS & E-commerce Platforms: Hands-on experience working with Content Management Systems (CMS) such as WordPress, and familiarity with e-commerce platforms like Shopify. This includes theme customization and template management.

• Usability & Design Principles: Strong grasp of user-centered design principles, heuristic evaluation, and applying usability best practices to create intuitive interfaces.

• Design Systems & Component Libraries: Experience contributing to or maintaining design systems and component libraries to ensure UI consistency and scalability.

• Problem-Solving: Ability to analyze user needs and business objectives to develop effective and efficient design solutions.

Preferred Skills:

• B2B E-commerce Platforms: Experience with specialized B2B e-commerce CMS platforms, such as Commerce Vision.

• Front-End Frameworks/Libraries: Familiarity with front-end frameworks or libraries like Bootstrap for responsive theme development.

• E-commerce Personalization: Experience with e-commerce personalization tools (e.g., Barilliance) to tailor user experiences.

• Performance Monitoring: Exposure to web performance monitoring tools like DataDog Real User Monitoring.

• Web Accessibility: Knowledge of WCAG (Web Content Accessibility Guidelines) standards and best practices for creating accessible digital experiences.

• Design Guideline Contribution: Experience in maintaining or contributing to formal design guidelines and style guides.

📝 Enhancement Note: The "Required Skills" section is structured to emphasize operational relevance, using terms like "implement responsive interfaces," "optimize user engagement," and "ensure UI consistency." The "Preferred Skills" are framed as enhancements that further contribute to operational efficiency and advanced user experience capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated UX Process: Showcase a clear understanding of the UX design process, from research and ideation through wireframing, prototyping, testing, and iteration, highlighting your role in each phase.

• Front-End Implementation Examples: Include specific examples where you have translated designs into functional code using HTML, CSS, and JavaScript, demonstrating your ability to build clean, maintainable, and responsive interfaces.

• Platform Customization Case Studies: Feature projects where you have worked with CMS (e.g., WordPress) or e-commerce platforms, detailing the customization efforts, challenges overcome, and the resulting improvements in user experience or operational efficiency.

• Impact and Results: Quantify the impact of your work whenever possible, using metrics such as improved conversion rates, reduced task completion times, increased user satisfaction scores, or enhanced site performance.

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you have mapped out user journeys, designed workflows, or optimized existing processes to improve user efficiency and task completion.

• System Implementation & Integration: Document instances where you have implemented or contributed to the implementation of front-end components or integrated design elements within specific platforms like WordPress or e-commerce systems.

• Measurement & Performance Analysis: Detail how you have used data (e.g., analytics, user feedback, A/B test results) to measure the effectiveness of your designs and development work, and how this informed subsequent optimizations.

📝 Enhancement Note: This section is tailored to operations roles by focusing on tangible evidence of process improvement, system implementation, and measurable outcomes. The emphasis on "operational efficiency" and "measurable impact" is key for candidates in this field.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health & Wellness: Onsite parking, gym access, and discounts on dental products and other services.

• Work-Life Balance: Hybrid working arrangements, birthday leave, and 13 weeks of paid parental leave.

• Financial & Career: Novated car leasing options, reward & recognition programs, and opportunities for professional growth and development.

• Company Culture: Being part of a "Great Place to Work®" certified company, fostering a supportive and collaborative environment.

Working Hours:

• Standard full-time hours are expected, likely around 38-40 hours per week. The hybrid arrangement offers flexibility, with specific days in the office to be determined in collaboration with your manager and team, supporting effective operations and cross-functional interaction.

📝 Enhancement Note: The salary range is an estimate based on typical Australian market rates for this experience level and location, considering the hybrid nature of the role. The benefits are listed with a focus on aspects that appeal to operations professionals seeking work-life balance and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology & Dental Solutions. Henry Schein is a leading global provider of healthcare products and services, with a significant presence in Australia as a primary supplier of dental solutions. This industry requires a high degree of reliability, user trust, and efficiency in digital operations.

Company Size: Henry Schein is a large, established corporation. While specific Australian team sizes can vary, the global organization is significant, indicating robust processes and resources but also the potential for structured career paths.

Founded: Henry Schein was founded in 1932. This long history suggests stability, a deep understanding of its markets, and a proven ability to adapt and evolve, which is crucial for maintaining efficient operations in a dynamic industry.

Team Structure:

• Operations Focus: The UX team likely operates within a broader digital, IT, or product development department, serving as a critical link between user needs and the technical execution of Henry Schein's B2B web ecosystem.

• Reporting: The role reports to the UX Manager, indicating a structured hierarchy with direct oversight and mentorship opportunities for UX design and development practices.

• Cross-functional Collaboration: Close collaboration with UX designers, product managers, developers, marketing, and sales teams is essential to ensure digital solutions align with business goals and customer requirements, enhancing overall GTM operations.

Methodology:

• User-Centric Design: A primary methodology will be user-centered design, ensuring all digital solutions are built with the end-user (healthcare professionals) in mind.

• Agile/Iterative Development: Given the description of prototyping, testing, and optimization, an agile or iterative development approach is likely employed, allowing for flexibility and continuous improvement in digital operations.

• Data-Driven Optimization: The use of tools like DataDog and a focus on performance metrics suggest a data-driven approach to optimizing web experiences and operational effectiveness.

Company Website: https://www.henryschein.com.au/

📝 Enhancement Note: The company context is framed from an operations perspective, highlighting how Henry Schein's industry, size, and history influence its digital operations and the expectations for this role. The emphasis on B2B, healthcare, and reliability shapes the operational requirements.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Junior" specialist, targeting individuals with foundational experience (2+ years) looking to deepen their skills in both UX design and front-end development within a corporate setting. It represents an opportunity to grow into a mid-level or senior specialist role, potentially focusing more heavily on UX strategy or advanced front-end architecture as career progresses.

Reporting Structure: Reporting to the UX Manager provides a clear line of guidance, mentorship, and performance feedback. This structure is conducive to structured learning and development within the UX and digital operations domain.

Operations Impact: The Junior UX Specialist directly influences the efficiency and effectiveness of Henry Schein's B2B web ecosystem. Their work impacts sales processes, customer onboarding, support, and overall digital customer experience, which are critical components of Go-To-Market (GTM) operations and revenue generation. Optimizing these digital touchpoints directly supports business growth.

Growth Opportunities:

• Skill Specialization: Develop deeper expertise in either UX strategy, user research, interaction design, or advanced front-end development techniques (e.g., specific JavaScript frameworks, performance optimization).

• Platform Expertise: Gain in-depth knowledge of B2B e-commerce platforms like Commerce Vision, understanding their operational nuances and optimization potential.

• Leadership Potential: With proven performance and expanded skill sets, opportunities may arise to lead smaller projects, mentor interns, or take on more senior responsibilities within the UX or digital operations team.

• Cross-functional Exposure: Engage with various departments (Sales, Marketing, IT, Product) to broaden understanding of business operations and contribute to integrated digital strategies.

📝 Enhancement Note: Career analysis focuses on how this junior role serves as a stepping stone within the operations field, emphasizing skill development, specialization, and potential leadership paths within a corporate structure. The impact on GTM and revenue operations is explicitly stated.

🌐 Work Environment

Office Type: The role is based at the Mascot, New South Wales office, offering a hybrid working arrangement. This suggests a professional office environment that balances in-person collaboration with remote flexibility.

Office Location(s): Mascot, New South Wales, Australia. This location is likely well-connected and provides amenities suitable for a professional workforce.

Workspace Context:

• Collaborative Hub: The office environment is designed to foster collaboration, with opportunities for spontaneous interactions, team meetings, and dedicated project work sessions. This is crucial for the iterative design and development processes.

• Tools & Technology: Access to standard office technology, design software (Figma), development tools, and potentially specialized UX research or analytics platforms will be available to support daily operations.

• Team Interaction: Regular face-to-face interaction with the UX Manager and cross-functional team members will facilitate knowledge sharing, problem-solving, and team cohesion, essential for smooth project execution.

Work Schedule: A hybrid work schedule is in place, allowing for a mix of office-based and remote work. The core working hours will be standard full-time, with flexibility managed in coordination with the team and manager to ensure operational continuity and effective collaboration.

📝 Enhancement Note: The work environment description is contextualized for operations professionals, highlighting the balance between collaboration and flexibility, the availability of necessary tools, and how the schedule supports operational tasks and team integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess foundational skills and experience.

• Technical Interview: This stage will likely involve discussing your UX process, front-end development skills, and experience with specific tools and platforms (Figma, HTML, CSS, JavaScript, WordPress). Expect questions about how you approach problem-solving and optimize user experiences.

• Portfolio Presentation: You will be asked to present a selection of your work, detailing your process, design decisions, technical implementation, and the impact of your projects. This is a critical opportunity to showcase your operational thinking and problem-solving capabilities.

• Team/Manager Interview: An opportunity to discuss your fit with the team culture, your understanding of Henry Schein's business, and your career aspirations. Questions may delve into collaboration strategies and how you handle feedback.

• Final Interview: Potentially with a senior leader to discuss your overall fit and potential contributions to the company's digital operations.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best demonstrate your hybrid UX/front-end skills, focusing on those relevant to B2B e-commerce or complex web platforms.

• Showcase the Process: For each project, clearly articulate the problem, your role, the UX methodologies used (research, wireframing, prototyping, testing), and the front-end technologies implemented.

• Quantify Impact: Wherever possible, present metrics and data that illustrate the success of your work (e.g., conversion rate improvements, user satisfaction gains, performance enhancements). This demonstrates your understanding of operational outcomes.

• Explain Technical Choices: Be prepared to discuss why you chose specific HTML, CSS, or JavaScript approaches, and how they contributed to a better user experience or more efficient implementation.

• Highlight CMS/E-commerce Experience: Ensure any projects involving WordPress, Shopify, or similar platforms are clearly presented, detailing your contributions to themes, templates, or overall site functionality.

Challenge Preparation:

• Design Challenge: You might be given a small design problem to solve within a limited timeframe, requiring you to create a wireframe or prototype. Focus on demonstrating your thought process and problem-solving abilities.

• Code Snippet Review: Be ready to discuss or critique small code snippets related to HTML, CSS, or JavaScript, testing your understanding of best practices and efficiency.

• Scenario-Based Questions: Prepare for questions like, "How would you improve the user experience of a specific B2B e-commerce feature?" or "How would you ensure accessibility across our web platforms?" Focus on structured, data-informed responses.

📝 Enhancement Note: This section provides tactical advice tailored to operations roles, emphasizing the demonstration of process, quantifiable results, and technical proficiency crucial for UX and front-end development operations.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary tool for wireframing, prototyping, and collaborative design).

• Front-End Technologies: HTML5, CSS3 (potentially with preprocessors like Sass/LESS), Vanilla JavaScript (ES6+).

• Content Management Systems (CMS): WordPress (essential for theme and template customization).

• E-commerce Platforms: Shopify, Commerce Vision (experience with B2B e-commerce systems is a significant advantage).

Analytics & Reporting:

• Web Analytics: Google Analytics or similar platforms for tracking user behavior and website performance.

• Performance Monitoring: DataDog Real User Monitoring (preferred) or similar tools for understanding live user experience and identifying performance bottlenecks.

CRM & Automation:

• While not explicitly stated as primary tools for this role, familiarity with how UX/front-end impacts CRM integration or customer journey automation within e-commerce platforms would be beneficial.

📝 Enhancement Note: The tools and technology stack are detailed with specific relevance to UX design and front-end development operations, highlighting the practical application of these technologies in building and optimizing web platforms.

👥 Team Culture & Values

Operations Values:

• Collaboration & Teamwork: Henry Schein emphasizes "working as One Team." This means a strong focus on collaborative efforts, open communication, and mutual support across all functions, including UX and development operations.

• Customer Focus: As a supplier to healthcare professionals, a deep understanding of customer needs and a commitment to delivering solutions that improve their practice performance is paramount. This translates to a user-centric approach in all digital operations.

• Integrity & Trust: Operating within the healthcare sector requires a high degree of integrity and trustworthiness, which extends to the reliability and security of their digital platforms and the data they handle.

• Innovation & Adaptability: The company's long history and continuous growth suggest a culture that values innovation and the ability to adapt to changing market demands and technological advancements in digital operations.

Collaboration Style:

• Integrated Teams: Expect to work closely with dedicated UX designers, product managers, and back-end developers, forming integrated project teams.

• Feedback Loops: A culture that encourages constructive feedback and open dialogue is vital for iterative design and development processes, ensuring continuous improvement in digital product offerings.

• Knowledge Sharing: Opportunities to share insights, best practices, and learnings within the team and across departments will be encouraged to foster collective growth and enhance operational efficiency.

📝 Enhancement Note: The culture and values are interpreted through an operations lens, focusing on how these principles guide daily work, decision-making, and collaboration within the digital and GTM functions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing UX and Development: Effectively managing the dual responsibilities of UX design (conceptualization, user research) and front-end development (coding, implementation) within project timelines.

• Legacy Systems & Integrations: Working with existing web platforms and potentially integrating new features into older systems, requiring careful planning and problem-solving to maintain operational stability.

• B2B E-commerce Complexity: Catering to the specific and often complex needs of B2B clients in the healthcare sector, which may differ significantly from B2C user journeys.

• Keeping Pace with Technology: Continuously updating skills in both UX design tools and front-end development technologies to remain effective and innovative.

Learning & Development Opportunities:

• Formal Training: Access to internal or external training programs focused on advanced UX methodologies, specific front-end technologies (e.g., modern JavaScript frameworks), or e-commerce best practices.

• Mentorship: Guidance from the UX Manager and senior team members on refining UX design skills, improving coding practices, and understanding business operations.

• Industry Exposure: Opportunities to attend relevant industry conferences or webinars to stay abreast of the latest trends in UX, front-end development, and digital operations.

• Project Variety: Working on diverse projects across Henry Schein's web properties will provide exposure to different challenges and foster broad skill development.

📝 Enhancement Note: Challenges are framed around the operational realities of a hybrid UX/development role in a corporate setting, while growth opportunities are linked to skill enhancement and career progression within the operations domain.

💡 Interview Preparation

Strategy Questions:

• UX Process & Problem-Solving: Be prepared to walk through a project from your portfolio, explaining your step-by-step UX process: how you identified the user problem, conducted research, designed solutions (wireframes/prototypes), and validated them. Discuss how you ensured the final implementation met both user needs and business objectives.

• Front-End Implementation: Explain your approach to writing clean, maintainable HTML, CSS, and JavaScript. Be ready to discuss how you ensure responsiveness, cross-browser compatibility, and performance optimization. If asked about a specific project, detail the technical challenges you faced and how you overcame them.

• Collaboration & Stakeholder Management: Describe a situation where you had to collaborate with different teams (e.g., marketing, sales, back-end developers) to achieve a project goal. How did you communicate your design decisions or technical requirements? How did you handle conflicting feedback?

Company & Culture Questions:

• Henry Schein's Business: Research Henry Schein's role in the healthcare and dental industries. Understand their B2B focus and the types of solutions they offer. Be ready to discuss how your UX/development skills can contribute to their mission of improving healthcare professional practices.

• Team Dynamics: Think about how you contribute to a collaborative team environment. How do you give and receive feedback? How do you ensure your work aligns with team goals and company values like "working as One Team"?

• Operational Impact: How do you measure the success of your work? Be ready to discuss metrics relevant to web performance, user engagement, or conversion rates, and how you use data to drive improvements.

Portfolio Presentation Strategy:

• Tell a Story: For each project, structure your presentation as a narrative: the challenge, your approach, the solution, and the outcome. Clearly define your specific contributions.

• Highlight Hybrid Skills: Emphasize projects where you successfully bridged UX design and front-end development, showcasing your ability to both conceptualize and build.

• Demonstrate Process & Rationale: Clearly explain why you made certain design or development choices. This shows your analytical thinking and understanding of user needs and technical constraints.

• Quantify Results: Use data and metrics to support the success of your projects. If exact numbers aren't available, use qualitative feedback or observed improvements.

• Conciseness and Clarity: Be mindful of time. Present your strongest work clearly and concisely, focusing on the most impactful aspects.

📝 Enhancement Note: This section provides actionable advice for operations candidates, focusing on demonstrating process, technical ability, and the ability to articulate impact – all crucial for operations roles.

📌 Application Steps

To apply for this Junior UX Specialist position:

• Submit Your Application: Navigate to the provided Workday job portal link and complete the online application form.

• Tailor Your Resume: Ensure your resume highlights your 2+ years of experience in UX and front-end development, explicitly mentioning key skills such as Figma, HTML, CSS, JavaScript, and WordPress. Quantify your achievements and responsibilities where possible.

• Curate Your Portfolio: Select 2-3 strong projects that showcase your hybrid UX/front-end capabilities, focusing on B2B or e-commerce contexts. Prepare to articulate your process, technical decisions, and the measurable impact of your work. Practice presenting your portfolio concisely and effectively.

• Research Henry Schein: Understand the company's mission, its position in the healthcare and dental supply industry, and its B2B focus. Consider how your role contributes to their operational efficiency and customer success.

• Prepare for Technical & Behavioral Questions: Review common UX design, front-end development, and collaboration questions. Be ready to discuss your problem-solving approach, technical rationale, and how you contribute to a team environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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