Instructional Design Manager

📍 Job Overview

Job Title: Instructional Design Manager

Company: Vertiv

Location: Mandaluyong City, Metro Manila, Philippines

Job Type: Full-time

Category: Learning & Development / Operations Enablement

Date Posted: March 29, 2026

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• Focuses on the development and production of technical training content for Vertiv's Power Services product lines, a critical area supporting global digital infrastructure.

• This role is integral to the operations enablement strategy, ensuring field service associates and customers are proficient in real-world performance through high-quality learning materials.

• Requires a strong understanding of adult learning principles and proficiency in various content development tools to create engaging and effective learning experiences.

• Plays a key role in maintaining and modernizing existing training content to align with product updates and industry best practices, directly impacting operational efficiency and customer satisfaction.

📝 Enhancement Note: While the title is "Instructional Design Manager," the description and requirements suggest a more hands-on "Instructional Designer" role with a focus on content production and support, rather than direct team management. The "Manager" aspect might reflect leadership within projects or a future growth path. The role is clearly situated within a GTM/Operations enablement context, supporting field personnel and customer readiness for critical digital infrastructure solutions.

📈 Primary Responsibilities

• Develop comprehensive learning materials across multiple delivery modes, including instructor-led training (ILT), virtual instructor-led training (VILT), eLearning modules, videos, and job aids, based on established course design plans.

• Create and meticulously format technical training content, ensuring adherence to approved templates, branding guidelines, and overall learner experience standards for the Power Services training programs.

• Produce and update essential training documentation such as presentation decks, facilitator guides, learner workbooks, and assessments, incorporating technical updates, change notices, and safety revisions.

• Support the development of practical lab documentation and structured exercises, working closely with senior Instructional Designers to ensure hands-on learning components are robust and effective.

• Collaborate actively with the Power Services Instructional Design team, instructors, and program managers to ensure content accuracy, alignment with learning objectives, and timely delivery within project timelines.

• Maintain organized documentation of project files and development assets, supporting the structured and version-controlled management of all training materials.

• Assist in publishing finalized training content to the company's Learning Management System (LMS), ensuring smooth deployment and accessibility for target audiences.

• Contribute to team initiatives focused on continuous improvement of training programs, processes, and content modernization efforts, under the guidance of senior team members.

📝 Enhancement Note: The responsibilities emphasize execution and production. The "Manager" title might imply project leadership or a senior individual contributor role rather than direct people management, given the emphasis on supporting senior designers and executing tasks.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Instructional Design, Education, Communications, Technical Writing, or a closely related field is preferred.

Experience:

• 2–4 years of professional experience in instructional design, curriculum development, or specialized training content creation.

Required Skills:

• Instructional Design Methodologies: Sound understanding and practical application of adult learning theory and instructional design models, particularly ADDIE (Analysis, Design, Development, Implementation, Evaluation).

• Content Development Proficiency: Demonstrated ability to create engaging and effective learning materials across various formats (ILT, VILT, eLearning, video, job aids, assessments).

• Technical Writing & Editing: Excellent writing, editing, and proofreading skills with a keen eye for detail, ensuring accuracy, clarity, and consistency in all content.

• Software Proficiency: Experienced user of Microsoft Office Suite (PowerPoint, Word, Excel) for content creation and management.

• eLearning Development Tools: Hands-on experience with industry-standard training development tools such as Articulate Rise 360, Adobe Storyboard, Canva, Vyond, and Camtasia.

• Learning Management Systems (LMS): Experience using LMS platforms, specifically Docebo, for content deployment and tracking.

• Adaptability & Collaboration: Ability to thrive in a fast-paced, ambiguous, deadline-oriented, and global work environment; strong collaboration skills to work effectively with cross-functional teams.

• Language Proficiency: Fluent in English (reading, writing, and speaking) is essential for global communication.

Preferred Skills:

• Experience with multimedia development (video editing, animation).

• Familiarity with project management principles in a learning and development context.

• Exposure to technical product training, particularly within the power services or critical infrastructure sectors.

• Experience with version control systems for managing training assets.

📝 Enhancement Note: The required skills list is comprehensive, directly mapping to the responsibilities. The emphasis on specific tools like Articulate Rise 360 and Docebo is crucial for candidates to highlight. The "Manager" title might suggest that candidates with experience leading small projects or mentoring junior colleagues would be particularly attractive, even if formal people management isn't specified.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Content Creation: A portfolio showcasing a range of developed learning materials, including examples of ILT, VILT, eLearning modules, and job aids.

• Tool Proficiency Examples: Specific projects highlighting the effective use of tools like Articulate Rise 360, Camtasia, or Vyond, demonstrating creative application beyond basic templates.

• Adult Learning Application: Case studies or project examples that clearly illustrate the application of adult learning principles (e.g., ADDIE) in the design and development process.

• Technical Content Acumen: Examples of technical training content that effectively translates complex information into accessible learning experiences for field service personnel or customers.

• Formatting & Standards Adherence: Evidence of ability to produce clean, well-formatted, and branded content that meets established standards.

Process Documentation:

• Workflow Design & Optimization: Examples of how you've structured the design and development process for learning materials, including any iterative improvements made.

• Implementation & Automation: Showcase projects where content was successfully deployed via an LMS (like Docebo) and any instances where you leveraged tools for efficiency in content creation or delivery.

• Measurement & Analysis: While not explicitly stated as a primary responsibility, demonstrating an understanding of how to incorporate feedback for content improvement or how content contributes to performance metrics will be valuable.

📝 Enhancement Note: For an Instructional Design role, a strong portfolio is paramount. Candidates should curate examples that directly address the specific types of content and tools mentioned in the job description, emphasizing their ability to produce high-quality, technically accurate training materials.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance.

• Retirement Savings Plan: Company-contributed retirement or provident fund.

• Paid Time Off: Generous vacation leave, sick leave, and holidays.

• Professional Development: Opportunities for further training, certifications, and career advancement within Vertiv.

• Performance Bonuses: Potential for annual bonuses based on individual and company performance.

• Employee Assistance Program (EAP): Support services for personal and work-related challenges.

• Global Exposure: Opportunity to work with a leading global company in critical digital infrastructure.

Working Hours:

• Standard full-time work hours are expected, likely around 40 hours per week. Given the global nature of Vertiv's operations, flexibility may be required to collaborate with international teams, potentially involving occasional early morning or late afternoon calls.

📝 Enhancement Note: Salary figures are estimates for Mandaluyong City, Philippines, based on general market data for skilled professionals in the IT/Tech services sector. The "Manager" title, even if not a direct management role, might place the salary towards the higher end of this range. Benefits are typical for multinational corporations in the Philippines.

🎯 Team & Company Context

🏢 Company Culture

Industry: Critical Digital Infrastructure (Data Centers, AI, Cloud Computing, Telecommunications, Edge Computing). Vertiv is a key player in ensuring the reliability and performance of the digital world.

Company Size: Vertiv is a large, established global corporation, typically employing tens of thousands of individuals worldwide. This size offers stability, global reach, and structured career paths.

Founded: Vertiv was established in 2016 as a spinoff from Emerson Electric, inheriting a rich legacy in power, cooling, and IT infrastructure solutions. This history provides a foundation of expertise and market presence.

Team Structure:

• Operations Enablement Focus: This role sits within the Power Services training department, a critical component of Vertiv's global operations and customer support framework.

• Reporting & Collaboration: The Instructional Designer will likely report to a senior Instructional Designer or a Training Program Manager within the Power Services division. Collaboration is expected with fellow Instructional Designers, subject matter experts (SMEs), instructors, and potentially project managers.

• Cross-functional Interaction: While primarily focused on internal training content, collaboration will extend to product development, engineering, and field service teams to ensure content accuracy and relevance.

Methodology:

• Data-Driven Content Development: Emphasis on using learning theories like ADDIE and incorporating feedback to create effective training.

• Standardized Processes: Development will follow established templates, branding, and version control procedures to ensure consistency across global training initiatives.

• Agile Project Support: While not explicitly stated, the mention of a fast-paced, deadline-oriented environment suggests an agile or iterative approach to content development and project support.

Company Website: https://www.vertiv.com/

📝 Enhancement Note: Vertiv's focus on critical digital infrastructure means that training is directly tied to real-world performance and safety. The company culture emphasizes high performance, innovation, and continuous improvement, which translates to expectations for the training team to deliver cutting-edge and effective learning solutions.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced individual contributor, likely considered a mid-level position within the Learning & Development or Technical Training function. It requires specialized skills in instructional design and content production.

Reporting Structure: The Instructional Designer will report to a senior member of the training team, such as a Senior Instructional Designer or Training Manager, within the Power Services division. This structure allows for mentorship and guidance while providing opportunities to take ownership of specific content development projects.

Operations Impact: The work of an Instructional Designer directly impacts the operational readiness of field service teams and the successful adoption and utilization of Vertiv's products by customers. High-quality training leads to improved service efficiency, reduced errors, enhanced customer satisfaction, and ultimately, stronger revenue generation and retention for the company.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific authoring tools, advanced eLearning design techniques, or multimedia production.

• Project Leadership: Progress to leading content development projects, managing timelines, and coordinating with SMEs and stakeholders.

• Instructional Design Expertise: Move into a Senior Instructional Designer role, mentoring junior team members and taking on more complex design challenges.

• Curriculum Development: Transition to roles focused on broader curriculum strategy and design, rather than just content production.

• Management Track: With proven leadership and project management success, a path towards a Training Manager or L&D Lead role could be possible, overseeing a team and strategic initiatives.

• Cross-functional Roles: Opportunities to move into related areas such as technical writing, product marketing support, or global training program management.

📝 Enhancement Note: The "Manager" in the title, even if not a current management role, suggests that Vertiv views this position as having leadership potential. Candidates who can demonstrate initiative, project ownership, and a proactive approach to problem-solving will be well-positioned for growth.

🌐 Work Environment

Office Type: The role is on-site in Mandaluyong City, Philippines, indicating a traditional office-based work environment. This setting typically fosters direct collaboration, spontaneous problem-solving, and team cohesion.

Office Location(s): Mandaluyong City is a central business district within Metro Manila, offering accessibility and proximity to various amenities. Specific details about the office building and its facilities would be provided during the interview process.

Workspace Context:

• Collaborative Environment: The office setting will facilitate direct interaction with colleagues, including fellow instructional designers, instructors, and potentially subject matter experts, promoting a dynamic exchange of ideas.

• Tools and Technology: Access to standard office equipment, computers, and specialized software for content development (Articulate Rise 360, Camtasia, etc.) and communication (Microsoft Office Suite, collaboration platforms).

• Team Interaction: Opportunities for regular team meetings, brainstorming sessions, and informal discussions that are crucial for refining training content and ensuring alignment with operational needs.

Work Schedule:

• A standard 40-hour work week is anticipated. While on-site, the nature of global operations might necessitate occasional flexibility for calls or coordination with teams in different time zones, though the core work is expected during local business hours.

📝 Enhancement Note: The on-site nature of the role is a key differentiator. Candidates who prefer or thrive in a collaborative office environment, with direct access to colleagues and resources, will find this appealing.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by HR to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A conversation with the direct manager (or senior team member) to delve deeper into technical skills, instructional design experience, and understanding of adult learning principles.

• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, showcasing specific projects, explaining their design process, and demonstrating proficiency with required tools. This is a critical stage.

• Technical/Skills Assessment: Potentially a short exercise or case study related to content development, editing, or applying ADDIE principles to a given scenario.

• Cross-functional/Team Interview: An opportunity to meet with potential collaborators (e.g., SMEs, instructors) to assess communication and teamwork skills.

• Final Interview/Offer: May involve a final discussion with senior leadership or HR for offer extension.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best align with the job description's requirements (technical content, specific tools, various formats).

• Highlight Process: For each project, clearly articulate your role, the ADDIE/design process followed, the tools used, and the challenges overcome.

• Quantify Impact: If possible, include metrics or qualitative feedback demonstrating the effectiveness of your training materials (e.g., improved performance, reduced errors, positive learner feedback).

• Tool Demonstration: Be prepared to briefly demonstrate your proficiency with key tools like Articulate Rise 360 or Camtasia if requested.

• Storytelling: Frame your portfolio pieces as stories that showcase your problem-solving skills and ability to meet learning objectives.

Challenge Preparation:

• Content Creation Scenario: Be ready to outline how you would approach designing and developing a specific piece of training content based on a hypothetical scenario provided by Vertiv.

• Tool Application: Prepare to discuss specific features and best practices for using tools like Articulate Rise 360 for creating interactive eLearning or Camtasia for video-based instruction.

• Troubleshooting & Revision: Anticipate questions about how you handle feedback, incorporate revisions, and troubleshoot content issues.

• Adult Learning Application: Prepare to explain how you apply adult learning principles to make training engaging and effective for a technical audience.

📝 Enhancement Note: The portfolio presentation is a crucial part of the interview process for instructional design roles. Candidates should treat this as a live demonstration of their skills and ability to communicate their design thinking.

🛠 Tools & Technology Stack

Primary Tools:

• Articulate Rise 360: The primary tool for creating responsive, interactive eLearning modules. Proficiency here is key for modern digital learning content.

• Adobe Storyboard: Likely used for initial content structuring and visualization before development.

• Canva: Potentially used for creating visual assets, graphics, or simpler presentation materials.

• Vyond: Used for creating animated explainer videos or scenarios to enhance engagement.

• Camtasia: Essential for screen recording, video editing, and producing instructional videos for technical demonstrations or tutorials.

Analytics & Reporting:

• Docebo LMS: The core platform for publishing, managing, and tracking the delivery and completion of training modules. Understanding its features for content organization and reporting is important.

CRM & Automation:

Productivity & Collaboration:

• Microsoft Office Suite: Heavy reliance on PowerPoint for presentations, Word for facilitator/learner guides, and potentially Excel for tracking or data management.

• Collaboration Platforms: Likely use of Microsoft Teams, Slack, or similar tools for team communication and project collaboration.

📝 Enhancement Note: The list of tools is specific and comprehensive. Candidates must be able to demonstrate practical experience with these platforms. Highlighting specific projects or features they've utilized within each tool will be advantageous.

👥 Team Culture & Values

Operations Values:

• Safety: Paramount in the critical digital infrastructure sector; training content must reflect and reinforce safety protocols.

• Integrity: Upholding ethical standards in content creation and delivery, ensuring accuracy and honesty.

• Respect: Valuing diverse perspectives within the team and from global stakeholders, fostering an inclusive environment for learning.

• Teamwork: Collaborating effectively with SMEs, instructors, and fellow designers to produce high-quality training solutions.

• Diversity & Inclusion: Creating learning materials that are accessible and relevant to a global, diverse workforce.

Collaboration Style:

• Data-Driven Decision Making: Using feedback, performance data, and learning analytics to inform content updates and improvements.

• Process-Oriented: Adhering to established design and development processes and templates to ensure consistency and efficiency.

• Continuous Improvement: Actively seeking ways to enhance training methods, content effectiveness, and team workflows.

• Action-Focused: A bias towards execution, delivering high-quality training materials on time to support business objectives.

• Open Communication: Encouraging transparent dialogue to address challenges, share best practices, and provide constructive feedback.

📝 Enhancement Note: Vertiv's core principles and behaviors (Safety, Integrity, Respect, Teamwork, D&I, Think Big, Execute, Own It, etc.) should be reflected in how candidates approach their work and interact with the team. Demonstrating alignment with these values will be crucial during the interview.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Technical Information: Effectively simplifying intricate technical details of power services products into understandable and actionable training content for diverse audiences.

• Global Audience Adaptation: Ensuring training materials are relevant, culturally appropriate, and easily understood by a global workforce with varying technical backgrounds and language proficiencies.

• Keeping Pace with Product Evolution: Continuously updating training content to reflect rapid product advancements, engineering changes, and new feature releases in the dynamic critical infrastructure market.

• Balancing Speed and Quality: Meeting tight deadlines for content development while maintaining high standards of accuracy, instructional effectiveness, and production quality.

• Leveraging New Technologies: Staying current with emerging trends in instructional design and learning technologies to innovate and enhance training delivery methods.

Learning & Development Opportunities:

• Advanced Tool Mastery: Opportunities to gain deeper expertise in advanced features of Articulate 360, Camtasia, Vyond, and other authoring tools.

• Instructional Design Certifications: Pursuing industry-recognized certifications to enhance professional credentials and knowledge base.

• Product Knowledge Expansion: Developing a deep understanding of Vertiv's Power Services product lines, which can open doors to more specialized training roles.

• Mentorship Programs: Access to senior instructional designers or training managers for guidance on career development and skill enhancement.

• Cross-functional Projects: Participation in projects that involve collaboration with different departments, offering broader business context and exposure.

📝 Enhancement Note: These challenges are typical for roles in technical training within a rapidly evolving industry. Candidates should frame their experience in overcoming similar obstacles as a strength.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a technical eLearning module from initial analysis to final deployment. How do you ensure accuracy and learner engagement?" (Focus on ADDIE, SME collaboration, tool usage, and engagement strategies).

• "How have you incorporated adult learning principles into your training designs? Provide a specific example." (Highlight relevance, experience-based learning, problem-solving, and motivation).

Company & Culture Questions:

• "What do you know about Vertiv and the critical digital infrastructure industry?" (Research Vertiv's mission, products, and market position. Understand the importance of data centers, AI, etc.).

• "How do you align your work with company values like Safety, Integrity, and Operational Excellence?" (Connect your instructional design approach to these principles).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio piece, clearly state the problem, your solution (design/development process), the tools used, and the outcome or impact.

• Showcase Tool Versatility: Highlight how you've used specific tools (Articulate Rise 360, Camtasia) to create dynamic and effective learning experiences.

• Demonstrate Technical Aptitude: Explain how you approach understanding and translating complex technical information into accessible training.

• Be Prepared for Q&A: Anticipate questions about your design choices, challenges encountered, and how you would improve the presented examples.

📝 Enhancement Note: Interviewers will be looking for not only technical proficiency but also a strategic understanding of how training enables operational success and aligns with business goals.

📌 Application Steps

To apply for this Instructional Design position:

• Submit your application through the Vertiv careers portal, ensuring all required fields are completed accurately.

• Portfolio Customization: Prepare a digital portfolio that prominently features examples of technical training content, eLearning modules created with Articulate Rise 360, and any video-based instruction developed with Camtasia. Tailor your portfolio to showcase your ability to translate complex technical information for field service personnel.

• Resume Optimization: Update your resume to highlight your 2-4 years of relevant experience, specific instructional design methodologies (e.g., ADDIE), proficiency with the listed software tools (Articulate Rise 360, Docebo, Camtasia), and any experience in technical or product training. Quantify achievements where possible.

• Interview Preparation: Practice articulating your instructional design process, adult learning theory application, and how your skills align with Vertiv's mission and values. Prepare to present your portfolio confidently and answer scenario-based questions related to technical content development.

• Company Research: Familiarize yourself with Vertiv's products, services, and its role in the critical digital infrastructure market. Understand the company's core principles and behaviors to demonstrate cultural fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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