Head of UX Design

📍 Job Overview

Job Title: Head of UX Design

Company: Skin Analytics

Location: London, England, United Kingdom

Job Type: FULL_TIME

Category: User Experience (UX) Design / Product Operations

Date Posted: 2025-09-24

Experience Level: Mid-Senior to Senior Level (5-10 years implied)

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• Spearhead the establishment and scaling of the User Experience (UX) function within a rapidly growing health-tech company, focusing on AI medical devices.

• Lead the strategic vision and execution for UX design, encompassing design systems, accessibility standards, and user research methodologies from inception.

• Manage and develop a dedicated UX Designer, fostering a high-performance team culture and ensuring the delivery of exceptional UX/UI output aligned with business objectives.

• Drive cross-functional collaboration with Senior Management, Product, Engineering, and other stakeholders to advocate for design resources and demonstrate the value of UX.

• Define and implement key performance indicators (KPIs) and metrics for the UX function, measuring impact and driving continuous improvement in user-centric product development.

📝 Enhancement Note: While the title is "Head of UX Design," the description emphasizes building the function from scratch and managing one direct report. This suggests a "hands-on" leadership role, common in early-stage or scaling tech companies, rather than a purely managerial position. The "Head of" title implies strategic ownership and accountability for the entire UX discipline.

📈 Primary Responsibilities

• Establish and mature the UX function by developing foundational elements such as comprehensive design systems, robust accessibility standards (WCAG compliance), and user journey mapping from the ground up.

• Collaborate closely with the Senior Management Team to build compelling business cases for increased design resources, continuously measuring, tracking, and communicating the ROI and impact of UX initiatives across the organization.

• Lead, mentor, and develop the UX Designer, setting clear expectations for high-quality output, fostering professional growth, and ensuring adherence to best practices in user-centered design.

• Partner effectively with cross-functional teams, including Product Management, Engineering, Marketing, and Sales, to integrate UX insights and ensure a cohesive, user-friendly product experience across all touchpoints.

• Define, implement, and manage a comprehensive framework for measuring UX performance, establishing key metrics and reporting structures to track user satisfaction, task completion rates, and overall product usability.

📝 Enhancement Note: The responsibilities highlight a significant "build" component, requiring the Head of UX to not only lead but also to architect the UX processes, standards, and team structure. This is crucial for candidates to understand the foundational nature of the role.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field, or equivalent practical experience.

Experience: Proven track record of 5-10 years in UX/UI design roles, with at least 2-3 years in a leadership or Head of UX capacity within a fast-growing technology business.

Required Skills:

• Demonstrated experience in leading and scaling UX functions within a dynamic business environment.

• Proven ability to lead and mentor teams comprising both UX Designers and User Researchers.

• Expertise in establishing accessibility standards from scratch, ensuring compliance with relevant guidelines (e.g., WCAG).

• Strong proficiency in information architecture, content design, and the creation and application of user personas.

• Experience in service design principles and methodologies.

• A keen eye for product design with a strong portfolio showcasing excellent taste and attention to detail.

• Experience with localisation projects, adapting designs for diverse user groups and markets.

Preferred Skills:

• Prior experience within the healthcare technology (HealthTech) sector.

• Proficiency in UI design and prototyping tools.

• Content strategy and copywriting skills would be highly advantageous for shaping user-facing content.

📝 Enhancement Note: The emphasis on "building from scratch" implies that candidates with experience in establishing UX functions, design systems, and accessibility standards will be highly valued. The hybrid nature of the role also suggests a need for strong communication and collaboration skills to bridge remote and in-office team members.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX design process, from research and ideation to wireframing, prototyping, and final UI implementation.

• Case studies that clearly articulate user problems, design challenges, proposed solutions, and measurable outcomes, demonstrating impact on key business metrics.

• Examples of established design systems, including style guides, component libraries, and guidelines for consistent application.

• Demonstrations of how accessibility standards were integrated into the design process and validated.

Process Documentation:

• Examples of process documentation for setting up and managing UX workflows, including user story mapping, sprint planning integration, and feedback loops.

• Documentation detailing the implementation of accessibility standards and compliance checks.

• Case studies illustrating the development and application of design systems and component libraries.

• Examples of how UX metrics were defined, tracked, and reported to stakeholders.

📝 Enhancement Note: The requirement to "set up design systems, accessibility standards etc from scratch" means the portfolio should ideally include examples of how these foundational elements were architected and implemented, not just their usage. Candidates should be prepared to discuss the strategic thinking behind these implementations.

💵 Compensation & Benefits

Salary Range: Given the London location, the Head of UX Design role in a Series B funded health-tech company, and the implied experience level (5-10 years with leadership), a competitive salary range is expected. Based on industry benchmarks for similar roles in London, a typical range could be between £70,000 to £100,000 per annum, depending on the candidate's specific experience and qualifications.

Benefits:

• Competitive salary package, reflecting the seniority and impact of the role.

• Share options package, providing all employees with ownership in the company's success.

• Private healthcare, ensuring comprehensive medical coverage.

• Generous 25 days of annual leave, plus a 5-day company shutdown in August and all UK bank holidays.

• Enhanced parental leave policies, including support for adoption and foster care.

• Bike to work scheme, promoting sustainable commuting.

• Dedicated training budget for professional development and skill enhancement.

• Regular weekly catch-ups and monthly one-on-one meetings focused on career ambitions and development planning.

• Numerous social activities and company offsites to foster team cohesion and engagement.

Working Hours: Standard full-time hours, with an expectation of hybrid working, requiring 3 days per week in the London office.

📝 Enhancement Note: The company explicitly states a "Competitive salary" and "Share options package." The salary estimate is based on UK market data for similar leadership roles in the tech sector, adjusted for the specific industry (HealthTech) and company stage (Series B).

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Technology (HealthTech), specializing in AI as a Medical Device for dermatology. Skin Analytics is recognized for its innovative approach with DERM, an AI tool for skin cancer diagnosis.

Company Size: The company is in a growth phase, having recently secured £15M in Series B funding, suggesting a dynamic and scaling environment, likely moving from startup to scale-up phase with approximately 50-150 employees.

Founded: Skin Analytics was founded to address skin cancer mortality, indicating a mission-driven culture focused on positive societal impact. The company's journey involves significant regulatory milestones (Class III CE mark, NICE recommendation), highlighting a commitment to quality and compliance.

Team Structure:

• The UX function is nascent, with the Head of UX responsible for building and leading a team, starting with one direct report (a UX Designer).

• This role will be highly collaborative, working closely with Senior Management, Product Management, Engineering, and potentially research or clinical teams.

Methodology:

• Data-driven decision-making, leveraging insights from AI and user research to inform product development.

• Agile methodologies are likely employed for product development and iteration.

• A strong focus on quality and regulatory compliance (ISO 13485, ISO 27001) influences all processes.

• Emphasis on continuous learning and improvement, as reflected in company values and benefits.

Company Website: www.skin-analytics.com

📝 Enhancement Note: The company's mission to eliminate skin cancer deaths and its status as a regulated medical device manufacturer are critical cultural elements. The Head of UX will need to align design practices with these core principles, ensuring user safety, efficacy, and ethical AI deployment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a senior leadership level, overseeing the entire UX discipline. It represents a significant opportunity to build and shape a critical function from the ground up within a high-growth, mission-driven organization. The "Head of" title signifies strategic ownership and accountability.

Reporting Structure: The Head of UX Design will report to a member of the Senior Management Team, likely the Chief Product Officer (CPO), VP of Product, or CEO, depending on the current organizational structure. They will manage one direct report (UX Designer).

Operations Impact: The Head of UX will have a direct and substantial impact on the company's success by ensuring that its AI medical device and related platforms are intuitive, accessible, and effective for healthcare professionals and potentially patients. This directly influences product adoption, user satisfaction, regulatory compliance, and ultimately, the company's ability to achieve its mission and business goals.

Growth Opportunities:

• Team Expansion: Opportunity to grow the UX team by hiring additional designers, researchers, and potentially UX writers as the company scales.

• Strategic Influence: Play a key role in shaping the product roadmap and company strategy through user-centric insights and design leadership.

• Industry Leadership: Develop expertise in UX for AI in healthcare, a rapidly evolving and impactful field.

• Mentorship & Development: Grow leadership and people management skills by building and nurturing a high-performing design team.

• Company Growth: Directly contribute to and benefit from the company's international expansion and market leadership.

📝 Enhancement Note: The role offers a unique opportunity to build a UX function in a regulated, high-impact industry. Candidates should be prepared to discuss how they would scale a team and influence product strategy in a fast-paced, mission-oriented environment.

🌐 Work Environment

Office Type: Skin Analytics operates a hybrid work model, requiring 3 days per week in their London office. This suggests a modern, collaborative office space designed to facilitate teamwork and innovation.

Office Location(s): The primary office is located in London, England, United Kingdom. Specific details about the office location within London would typically be provided during the interview process.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional work suggest an environment that encourages interaction, brainstorming, and knowledge sharing among team members.

• Tools & Technology: Access to industry-standard design and collaboration tools will be provided to support efficient UX design and research processes.

• Team Interaction: Opportunities for direct interaction with colleagues from various departments, including product, engineering, and leadership, to foster a cohesive product development culture.

Work Schedule: Standard full-time working hours, with the flexibility to balance office-based and remote work as part of the hybrid arrangement. The focus is on output and achieving objectives rather than strict adherence to hours.

📝 Enhancement Note: The "hybrid" designation with 3 days in the office is crucial. Candidates should be comfortable with this arrangement and understand its implications for team collaboration and workflow management.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess suitability for the role, focusing on leadership experience, design process, and impact.

• Hiring Manager Interview: A conversation with the hiring manager (likely a senior leader) to discuss your background, leadership philosophy, and vision for UX at Skin Analytics. This stage will likely delve into your experience building functions and teams from scratch.

• Team/Stakeholder Interviews: Meetings with key stakeholders, potentially including the CEO, Head of Product, Lead Engineer, and the UX Designer, to assess your collaborative abilities, technical understanding, and cultural fit. Expect discussions on product strategy and user-centric problem-solving.

• Portfolio Presentation/Case Study: A dedicated session where you will present a curated selection of your work, likely focusing on a relevant case study that demonstrates your end-to-end design process, leadership, and impact. This is where you'll showcase how you've built systems and measured success.

• Final Interview/Offer: Final discussions and offer extension.

Portfolio Review Tips:

• Showcase Leadership & Building: Highlight projects where you've established UX functions, design systems, or accessibility standards. Clearly articulate the "before" and "after" state.

• Demonstrate Process & Impact: For each case study, detail your thought process, methodologies used (research, ideation, testing), and quantifiable results. Use metrics to prove the value of your design decisions.

• Focus on Strategy: Explain how your UX strategy aligns with business objectives and how you've influenced product direction.

• Highlight Team Management: Include examples of how you've mentored, developed, and led design teams.

• Tailor to Skin Analytics: If possible, incorporate insights into how your skills and experience can specifically benefit Skin Analytics' mission and product, particularly its AI medical device.

Challenge Preparation:

• Be prepared for a potential design challenge or a detailed discussion around a hypothetical scenario related to improving the UX of an AI medical device or a health-tech platform.

• Focus on demonstrating your problem-solving approach, ability to handle ambiguity, and how you would leverage user research and data to drive solutions.

• Practice articulating your design decisions and their rationale concisely and persuasively.

📝 Enhancement Note: The emphasis on "setting up design systems, accessibility standards etc from scratch" means candidates should prepare to discuss the process of building these, not just show examples of their use. Be ready to talk about the strategic decisions and foundational work involved.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP (experience with at least one is expected).

• User Research & Testing: UserTesting.com, Lookback, Maze, Hotjar, Google Analytics, or similar platforms for gathering user feedback and behavioral data.

• Design System Management: Tools or methodologies for creating and maintaining design systems (e.g., Storybook, Zeroheight, or internal documentation).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for tracking user behavior on web platforms.

• Product Analytics: Mixpanel, Amplitude, Pendo for in-depth product usage analysis and user journey tracking.

• Data Visualization: Tableau, Power BI, Looker for creating dashboards and reporting on UX metrics to stakeholders.

CRM & Automation:

• While not directly UX tools, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms may be beneficial for understanding the broader customer journey and data flow.

📝 Enhancement Note: Given the role's focus on building the UX function, proficiency with foundational design tools and a strong understanding of how to implement and manage design systems are paramount. Experience with tools that facilitate user research and product analytics will also be highly valued.

👥 Team Culture & Values

Operations Values:

• Building a Strong Foundation: This value directly speaks to the core responsibility of establishing the UX function, design systems, and processes from the ground up. It implies a need for meticulous planning, strategic thinking, and a commitment to creating robust, scalable solutions.

• Always Learning: Given the rapidly evolving nature of AI in healthcare and user experience design, a continuous learning mindset is essential. This includes staying abreast of new technologies, research methodologies, and design best practices.

• Lead from the Front: This value emphasizes proactivity, taking ownership, and demonstrating leadership by example. As the Head of UX, you are expected to be a driving force for user-centricity within the company.

• Tough and Resilient: Working in a health-tech environment, especially with AI as a medical device, requires resilience to navigate complex challenges, regulatory hurdles, and the inherent uncertainties of scaling a company. The ability to persevere and adapt is key.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where UX designers work closely with product managers, engineers, and potentially clinical or research teams. Open communication and a shared understanding of goals are vital.

• Process Review and Feedback: A culture that values constructive feedback and iterative improvement, encouraging designers to share their work and receive input to refine solutions.

• Knowledge Sharing: A commitment to sharing insights, best practices, and learnings across teams to foster collective growth and efficiency.

📝 Enhancement Note: The company values provide a strong framework for understanding expectations. Candidates should be prepared to articulate how their personal values and working style align with these principles, particularly "Building a Strong Foundation" and "Lead from the Front."

⚡ Challenges & Growth Opportunities

Challenges:

• Building from Scratch: Establishing a UX function, design system, and accessibility standards in a growing company presents challenges related to resource allocation, process definition, and gaining organizational buy-in.

• Navigating HealthTech Regulations: Working with an AI as a medical device (Class III CE mark) means adhering to strict regulatory requirements (ISO 13485, ISO 27001), which can impact design timelines and processes.

• Balancing Innovation with Compliance: The need to innovate rapidly while ensuring user safety, data privacy, and regulatory adherence requires a strategic and meticulous approach to UX design.

• Cross-functional Alignment: Ensuring that design considerations are integrated effectively across different departments (product, engineering, marketing) and that stakeholders understand and champion UX principles.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepen expertise in establishing and scaling UX operations, including process optimization, team building, and strategic planning within a regulated industry.

• Industry Specialization: Gain specialized knowledge in UX for AI in healthcare, user research for medical devices, and best practices for digital health platforms.

• Leadership Development: Hone leadership, mentorship, and strategic decision-making skills by building and managing a high-performing design team.

• Impactful Work: Contribute directly to a mission that aims to save lives by improving skin cancer diagnosis and treatment pathways.

📝 Enhancement Note: The challenges are significant but also represent substantial growth opportunities. Candidates should be prepared to discuss how they would approach these challenges and leverage them for personal and professional development.

💡 Interview Preparation

Strategy Questions:

• "How would you approach building a UX function and a comprehensive design system from scratch at Skin Analytics, considering our mission and regulatory environment?" (Focus on phased approach, key components, stakeholder engagement, and metrics.)

• "Describe your experience in establishing and enforcing accessibility standards. What are the key considerations for a health-tech product like ours?" (Highlight WCAG compliance, testing methodologies, and impact on user groups.)

Company & Culture Questions:

• "What excites you most about Skin Analytics' mission to eliminate skin cancer deaths? How does this align with your personal career aspirations?" (Show genuine passion and research into the company's mission.)

• "How would you foster a user-centric culture within a rapidly growing tech company, especially in a field like AI in healthcare?" (Discuss collaboration, advocacy, and embedding UX principles.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear problem-solution-result structure. Start with the business or user problem, detail your design process and rationale, and conclude with the measurable impact.

• Highlight "Building" Experience: Emphasize projects where you established new processes, systems, or teams. Show the strategic thinking behind these initiatives.

• Showcase Metrics: Quantify the impact of your work whenever possible. Use data to demonstrate improvements in user satisfaction, task completion, conversion rates, or other relevant KPIs.

• Prepare for "Why": Be ready to articulate the "why" behind every design decision and process choice.

• Interactive Elements: If possible, use interactive prototypes or live demos to bring your work to life.

📝 Enhancement Note: Candidates should thoroughly research Skin Analytics' product (DERM), its impact on the NHS, and the company's mission. Understanding the AI aspect and the regulated nature of the product will be crucial for tailoring responses and demonstrating relevant experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link, ensuring your CV and a link to your comprehensive UX portfolio are included.

• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating leadership in establishing UX functions, design systems, and accessibility standards from scratch. Select case studies that highlight your process, problem-solving skills, and measurable impact, ideally with relevance to technology or complex product development.

• Resume Optimization: Tailor your resume to highlight leadership experience, team management, strategic planning, and quantifiable achievements in UX/UI design. Integrate keywords such as "UX Design," "Team Leadership," "Design Systems," "Accessibility Standards," "Product Strategy," and "HealthTech" naturally.

• Interview Preparation: Practice articulating your experience with a focus on building operations from the ground up, leading design teams, and driving user-centricity in a fast-paced, regulated environment. Be prepared to discuss your portfolio in detail and how you would approach the specific challenges at Skin Analytics.

• Company Research: Deeply understand Skin Analytics' mission, product (DERM), market position, and company values. Prepare thoughtful questions that demonstrate your engagement and strategic thinking about how UX can contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---