Group Design Director, Healthcare

📍 Job Overview

Job Title: Group Design Director, Healthcare

Company: HugeInc

Location: United States

Job Type: Full-Time

Category: Design Leadership / Product Design

Date Posted: 2026-01-23

Experience Level: 10+ years

Remote Status: Remote OK

🚀 Role Summary

• Lead the strategic and creative direction for Huge's Healthcare portfolio, focusing on visual, UI, and product design for health systems and enterprise platforms.

• Drive the delivery of distinctive, scalable, and high-quality digital product experiences within complex, regulated healthcare environments.

• Build and maintain trusted senior-level client partnerships, acting as a strategic design advisor to healthcare organizations.

• Oversee the end-to-end design process for complex product flows and enterprise platforms, ensuring design excellence and innovation.

📝 Enhancement Note: This role, while titled "Design Director," has significant implications for operations and GTM strategy within the healthcare sector. The focus on "enterprise platforms," "regulated environments," and "complex ecosystems" suggests a need for strong process thinking, cross-functional alignment, and a deep understanding of how design translates into operational efficiency and market adoption. The emphasis on "transformation" within a "traditionally conservative industry" points to a need for operationalizing change and managing stakeholder expectations beyond just creative output.

📈 Primary Responsibilities

• Set and elevate the visual, UI, and product design direction across the Healthcare portfolio, ensuring a consistent and high-quality standard.

• Guide multidisciplinary design teams (UI, UX, Copy, Motion) to deliver innovative and user-centered healthcare solutions.

• Translate client business objectives, user needs, and operational constraints into actionable creative and product strategies.

• Define, evolve, and govern design systems, UI frameworks, and visual languages for scalable product development.

• Ensure design output balances creative ambition with regulatory, technical, and organizational requirements in healthcare.

• Drive innovation in visual design, interaction, motion, and the application of emerging technologies like AI within healthcare products.

• Oversee the end-to-end design delivery for large-scale programs and multiple workstreams, managing timelines and quality.

• Partner closely with Product Managers, Client Services, Strategy, and Engineering to ensure scalable, production-ready solutions.

• Anticipate and manage risks, prioritize initiatives, and ensure project timelines, quality standards, and client expectations are met.

• Inspire teams to create healthcare products that are intuitive, human-centric, and forward-thinking, moving beyond mere compliance.

📝 Enhancement Note: The responsibilities highlight a need for a leader who can operationalize design strategy. This includes managing complex project pipelines, ensuring cross-functional team alignment (which is critical for GTM success in healthcare), and translating high-level creative vision into tangible product outcomes that meet both market and regulatory demands. The mention of "governance of design systems" and "enterprise platforms" implies a need for robust operational processes to support design scalability and consistency.

🎓 Skills & Qualifications

Education: Not explicitly specified, but a Bachelor's or Master's degree in Design, HCI, or a related field is typically expected for leadership roles.

Experience: 12+ years of experience in creative and design leadership, with a strong emphasis on digital product and platform development.

Required Skills:

• Proven experience managing and advising healthcare clients, particularly health systems.

• Demonstrated experience working within highly regulated environments and balancing compliance with creativity.

• Strong portfolio showcasing complex product experiences, enterprise platforms, and transformation-focused work.

• Deep expertise in product and UI design, including complex workflows, enterprise systems, and advanced Figma proficiency.

• Proven leadership of multidisciplinary teams and multiple concurrent workstreams.

• Ability to contribute to both strategic thinking and hands-on execution when required.

• Strong communication and presentation skills, with confidence influencing senior stakeholders.

• Collaborative mindset, partnering effectively with Product, Strategy, Engineering, and Client Services teams.

• Experience designing, building, and maintaining web-based healthcare products and platforms.

Preferred Skills:

• Experience using AI-driven design tools and emerging technologies.

• Strong mentorship and coaching skills, with a focus on growing leaders and teams.

• Demonstrated ability to modernize traditional industries and create distinctive, progressive, user-centered experiences.

📝 Enhancement Note: The requirements emphasize a hybrid skill set: deep design craft, strategic leadership, and operational acumen within a specific industry. For operations professionals, understanding how design leadership interfaces with product management, engineering, and client services is key. The mention of specific healthcare tools like Epic suggests that familiarity with enterprise-level healthcare IT infrastructure is a significant advantage, indicating a need to integrate design seamlessly into existing operational workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 12 years of experience with a strong emphasis on leadership in digital product and platform design.

• Feature case studies that demonstrate the ability to manage complex product experiences and enterprise platforms, particularly within healthcare.

• Highlight examples of transformation-focused work that modernized traditional industries and delivered user-centered outcomes.

• Include examples of designing, building, and maintaining web-based healthcare products and platforms.

• Demonstrate experience working within highly regulated environments, illustrating how compliance was balanced with creative solutions.

Process Documentation:

• Illustrate the process of translating business objectives, user needs, and operational constraints into clear creative and product strategies.

• Detail the methodology for defining, evolving, and governing design systems, UI frameworks, and visual languages.

• Showcase how multidisciplinary teams were led through end-to-end design delivery across multiple workstreams and large-scale programs.

• Provide examples of collaboration with Product, Strategy, Engineering, and Client Services to deliver scalable, production-ready solutions.

• Demonstrate experience in anticipating risks, managing priorities, and ensuring timelines, quality, and client expectations are met in design projects.

📝 Enhancement Note: The portfolio requirements are heavily geared towards demonstrating operational excellence in design delivery. Candidates will need to showcase not just the final aesthetic but the process by which complex, regulated products are conceptualized, designed, and brought to market. This includes managing cross-functional dependencies, adhering to compliance, and driving transformation, all of which are core to operationalizing design effectively in a large enterprise context.

💵 Compensation & Benefits

Salary Range: $175,000 - $226,000 USD per year.

Benefits:

• Comprehensive health, dental, and vision insurance.

• Generous Paid Time Off (PTO) and holiday schedule.

• Retirement savings plan with company match (e.g., 401k).

• Professional development and continuous learning opportunities.

• Potential for performance-based bonuses or profit sharing.

• Flexible work arrangements and remote work options.

Working Hours: Standard full-time hours (typically 40 hours per week), with flexibility expected for client needs and project deadlines.

📝 Enhancement Note: The salary range provided is a significant indicator of the role's seniority and the expected level of responsibility. For a Group Design Director in the US, this range aligns with senior leadership positions in major design and technology firms, especially those specializing in complex industries like healthcare. The "working hours" note implies a need for effective time management and prioritization skills, crucial for operations roles balancing multiple demands.

🎯 Team & Company Context

🏢 Company Culture

Industry: Design and Technology, with a specific focus on Healthcare.

Company Size: Approximately 1,000 employees globally. This size indicates a substantial organization with established processes and a significant market presence, offering opportunities for impact and growth within structured teams.

Founded: Over 25 years ago. A long-standing company suggests stability, deep industry experience, and a mature organizational structure.

Team Structure:

• The Group Design Director will lead multidisciplinary teams comprising UI designers, UX designers, copywriters, and motion designers, focusing on the Healthcare portfolio.

• This role requires close partnership with Product Managers, Client Services, Strategy, and Engineering departments, indicating a highly collaborative and integrated GTM and product development approach.

Methodology:

• Huge emphasizes designing "experiences for people, not users," suggesting a human-centered approach to product development that must be operationally integrated.

• The company leverages its proprietary platform "LIVE" and embraces emerging technologies, including AI, indicating a data-driven and forward-thinking operational methodology.

• The focus on "intelligent, shoppable, and unique" experiences implies a strategic alignment between design, marketing, and sales operations to drive business outcomes.

Company Website: www.hugeinc.com

📝 Enhancement Note: Huge's description highlights a blend of creative ambition and technological innovation. For an operations professional, this means understanding how to operationalize cutting-edge design and technology within a structured, client-facing environment. The emphasis on collaboration across multiple departments is crucial, as successful GTM strategies in healthcare require seamless integration of design, product, sales, and operations.

📈 Career & Growth Analysis

Operations Career Level: Senior Leadership / Director level. This role is responsible for a significant portfolio and leading multiple teams, requiring strategic oversight and significant decision-making authority. It sits at the intersection of creative excellence and business strategy within the healthcare sector.

Reporting Structure: The Group Design Director will likely report to a senior executive within the design or creative leadership structure (e.g., VP of Design, Chief Design Officer). They will manage multiple design leads and individual contributors.

Operations Impact: The role's impact is substantial, directly influencing the digital product experiences of large healthcare organizations. This has downstream effects on patient engagement, operational efficiency, client satisfaction, and ultimately, revenue for both Huge and its clients. Successful design execution in healthcare can lead to smoother patient journeys, more efficient provider workflows, and better health outcomes, all of which are critical operational considerations.

Growth Opportunities:

• Leadership Advancement: Potential to move into VP-level design roles or lead larger, more complex portfolios across different industries.

• Strategic Influence: Opportunity to shape Huge's overall design strategy and its approach to the healthcare market, influencing business development and client acquisition.

• Skill Specialization: Deepen expertise in healthcare-specific design challenges, AI integration, and enterprise-level product development.

• Mentorship and Team Building: Develop strong leadership and coaching skills by growing and mentoring design talent, fostering a high-performing team culture.

📝 Enhancement Note: This role offers a clear path for growth within design leadership, with significant potential to influence business strategy and operational execution. The emphasis on "transformation" and "enterprise platforms" suggests opportunities to develop expertise in large-scale operational change management through design.

🌐 Work Environment

Office Type: While the role is remote-friendly ("Remote OK"), Huge is a large agency with physical offices. The environment is likely collaborative, client-facing, and project-driven. The company emphasizes creating an inclusive and authentic employee experience.

Office Location(s): Multiple locations across North America, Europe, and Latin America. For remote employees, this implies working within a globally distributed team, requiring strong asynchronous communication skills.

Workspace Context:

• Expect a dynamic, fast-paced environment common in design and technology agencies, requiring adaptability and resilience.

• Collaboration is key, with significant interaction across diverse teams (design, product, strategy, engineering, client services) and with external clients.

• Access to advanced design tools and technologies, including AI-driven design platforms, will be standard.

Work Schedule: Standard full-time hours are expected, but the remote nature and client-facing responsibilities may necessitate flexibility to accommodate different time zones and project demands. Effective time management and prioritization are crucial.

📝 Enhancement Note: The "Remote OK" status with a global company suggests a need for strong digital collaboration and project management skills. Operations professionals in this environment must be adept at managing distributed teams, leveraging digital tools for communication and workflow, and ensuring consistent operational standards across different locations and time zones.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter assesses basic qualifications and cultural fit.

• Hiring Manager Interview: Discussion with the direct manager to delve into leadership experience, strategic thinking, and team management approach.

• Portfolio Review: A critical stage where candidates present their work, focusing on case studies that demonstrate leadership, strategic impact, and operational execution within healthcare and regulated environments. Expect detailed questions about process, challenges, and outcomes.

• Team/Peer Interviews: Meetings with potential peers and cross-functional partners (e.g., Product, Engineering leads) to assess collaboration and alignment.

• Executive Interview: Final discussion with senior leadership to evaluate strategic vision, client relationship aptitude, and overall fit for Huge's culture and business goals.

Portfolio Review Tips:

• Healthcare Focus: Prioritize case studies that specifically address healthcare clients, complex product experiences, and regulated environments.

• Process Over Polish: Detail your design process, emphasizing how you translated business objectives and operational constraints into solutions. Use diagrams for clarity.

• Quantify Impact: For each case study, clearly articulate the business impact, client satisfaction improvements, or operational efficiencies achieved. Use metrics where possible (e.g., user adoption rates, task completion times, reduction in support queries).

• Leadership & Collaboration: Showcase how you led multidisciplinary teams and collaborated with cross-functional partners. Highlight your role in mentoring and developing talent.

• Strategic Vision: Be prepared to discuss your vision for the future of design in healthcare and how you would approach transforming traditional industries.

Challenge Preparation:

• Design Strategy Challenge: You might be asked to outline a strategy for a hypothetical healthcare product or platform, addressing user needs, business goals, and regulatory considerations.

• Team Leadership Scenario: Prepare to discuss how you would manage a challenging team dynamic or resolve a conflict between design, product, and engineering.

• Client Presentation Practice: Rehearse presenting your portfolio and key case studies concisely and persuasively, anticipating questions about ROI and operational feasibility.

📝 Enhancement Note: The interview process for a role of this caliber will be rigorous, focusing heavily on strategic thinking, operational execution, and client management. The portfolio review is paramount, requiring candidates to demonstrate not just design skill but the ability to manage complex projects, lead teams, and deliver tangible business value within the specific constraints of the healthcare industry.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a requirement for advanced proficiency. Essential for UI/UX design, prototyping, and design system management.

• Design Systems Tools: Experience with creating, maintaining, and governing design systems (e.g., using tools like Zeroheight, Storybook, or Figma's capabilities).

• Prototyping Tools: Beyond Figma, familiarity with tools like InVision, Adobe XD, or specialized motion design tools might be beneficial.

• AI-Driven Design Tools: Experience with or willingness to learn and leverage AI tools for design ideation, iteration, and efficiency.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics, Amplitude) to understand user behavior and measure design impact.

• Experience with A/B testing and other methods for data-driven design optimization.

CRM & Automation:

• While not directly a design tool, understanding how design integrates with CRM (e.g., Salesforce, HubSpot) and marketing automation platforms (e.g., Marketo, Pardot) can be advantageous for GTM alignment.

• Awareness of how design impacts user journeys within these systems.

📝 Enhancement Note: While this role is design-focused, proficiency with Figma and an understanding of design systems are operational necessities for scalable product development. The mention of AI-driven tools highlights a need to stay abreast of technological advancements that can streamline design processes and enhance operational efficiency.

👥 Team Culture & Values

Operations Values:

• Human-Centered Design: A core value, emphasizing understanding and addressing the needs of people (patients, providers, administrators) above all else. This translates to operational processes that prioritize user feedback and usability.

• Creativity & Innovation: Encouraging novel solutions and embracing emerging technologies to drive transformation, especially in a traditionally conservative sector like healthcare.

• Collaboration & Partnership: Strong emphasis on working effectively across internal teams (design, product, strategy, engineering) and with external clients to achieve shared goals.

• Excellence & Craftsmanship: Maintaining a high bar for quality in all aspects of design output, from visual execution to user experience.

• Impact & Transformation: Driving meaningful change for clients and their users, aiming for significant improvements in healthcare experiences and outcomes.

Collaboration Style:

• Highly collaborative, with cross-functional teams working in close partnership.

• Emphasis on open communication, constructive feedback, and shared ownership of project success.

• Proactive engagement with stakeholders to ensure alignment and manage expectations throughout the design and development lifecycle.

• A culture that encourages experimentation and learning from both successes and failures.

📝 Enhancement Note: The company's values suggest a culture that is both creative and results-oriented. For operations professionals, this means understanding how to integrate user-centricity into process design, foster innovation within established frameworks, and build strong relationships with diverse stakeholders to ensure successful project delivery and client satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Regulated Healthcare Environments: Balancing creative ambition with strict compliance, privacy (HIPAA), and security requirements. This requires meticulous process adherence and a deep understanding of industry constraints.

• Modernizing Traditional Industries: Transforming conservative healthcare organizations to adopt modern digital experiences, which often involves significant change management and stakeholder buy-in efforts.

• Leading Diverse, Distributed Teams: Effectively managing and inspiring multidisciplinary teams, potentially across different locations and time zones, to maintain high standards and cohesive output.

• Integrating Emerging Technologies: Successfully incorporating AI and other new technologies into design workflows and product offerings in a way that is practical, ethical, and valuable.

• Client Relationship Management: Building and maintaining trust with senior healthcare executives who may be risk-averse or have entrenched operational practices.

Learning & Development Opportunities:

• Deep Dive into Healthcare Tech: Gain in-depth knowledge of healthcare IT systems (like Epic), patient engagement platforms, and regulatory landscapes.

• AI in Design: Become a leader in leveraging AI tools for design efficiency, personalization, and innovation in product development.

• Strategic Leadership: Develop advanced skills in client strategy, business development, and portfolio management within the consulting/agency space.

• Mentorship & Team Development: Hone leadership and coaching abilities by guiding and growing a team of talented designers.

📝 Enhancement Note: The challenges presented are significant and directly relate to operational complexities within the healthcare sector. Successfully navigating these requires robust process frameworks, strong change management capabilities, and a strategic approach to risk mitigation, all of which are hallmarks of effective operations leadership.

💡 Interview Preparation

Strategy Questions:

• "How would you approach setting the design strategy for a large health system looking to modernize its patient portal and provider workflows?" (Focus on process, stakeholder alignment, and balancing innovation with compliance.)

• "Describe a time you had to balance aggressive creative ambition with strict regulatory or technical constraints. What was your approach, and what was the outcome?" (Highlight your problem-solving methodology and operational decision-making.)

Company & Culture Questions:

• "What excites you about Huge's approach to design, particularly in the healthcare sector?" (Research their recent work, values, and proprietary platforms.)

• "How do you foster a culture of innovation and collaboration within a design team, and how do you integrate with broader product and engineering functions?" (Showcase your leadership and team-building philosophy.)

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of Huge's healthcare focus and your role. Then, present 2-3 key case studies that best exemplify your leadership, strategic thinking, and operational execution in healthcare.

• Narrative: For each case study, clearly articulate the client's challenge, your strategic approach, the operational processes involved, the multidisciplinary team's contribution, the solutions you drove, and the measurable impact.

• Visuals: Use clear, concise visuals. Show process diagrams, user flows, and key interface designs, but focus on the why and how behind them.

• Q&A Readiness: Be prepared for in-depth questions about your decision-making, leadership style, handling of trade-offs, and how you collaborate with non-design functions.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, leadership, and a practical understanding of how design integrates into broader operational and business objectives, especially within the healthcare industry's unique challenges.

📌 Application Steps

To apply for this Group Design Director, Healthcare position:

• Submit your application through the provided link on Greenhouse.

• Customize Your Resume: Tailor your resume to highlight your 12+ years of experience in design leadership, specifically focusing on digital product and platform development within healthcare and regulated environments. Use keywords from the job description such as "visual design," "UI design," "product design," "healthcare clients," "enterprise platforms," "design systems," and "regulated environments."

• Curate Your Portfolio: Prepare a portfolio that prominently features case studies demonstrating your leadership in complex healthcare projects. Emphasize your strategic approach, process, team leadership, and the tangible business and user outcomes achieved. Ensure your Figma proficiency and experience with enterprise systems are evident.

• Prepare Your Narrative: Practice articulating your experience and vision clearly and concisely. Be ready to discuss your leadership style, how you manage multidisciplinary teams, and your strategies for driving transformation in traditional industries.

• Research Huge: Understand Huge's mission, values, and recent work, particularly in the healthcare sector. Familiarize yourself with their approach to design, technology, and client partnerships.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.