Graphic Designer, Advisors Creative Desk • Services

📍 Job Overview

Job Title: Graphic Designer, Advisors Creative Desk • Services Company: Mastercard Location: Bogotá D.C., Colombia Job Type: Full-time Category: Marketing & Creative Operations Date Posted: February 13, 2026 Experience Level: Mid-Level (2-5 Years) Remote Status: On-site

🚀 Role Summary

• This role is central to the Data & Services team, specifically within Marketing Services, focusing on creating engaging, forward-thinking, and on-brand content solutions for advertising partners, platforms, and Mastercard's portfolio of brands.
• The Graphic Designer will be instrumental in the end-to-end development and delivery of marketing campaigns, ensuring quality, accuracy, and consistency across various mediums, adhering to industry best practices and client branding guidelines.
• Key responsibilities include the production of communications material within budget and on schedule, presenting creative concepts, and optimizing graphic elements for print, digital, and social media channels.
• The position offers an opportunity to explore new tools and technologies, such as Generative AI (GenAI), to enhance work efficiencies and quality, with a potential to contribute to UX/UI strategy and creative execution.

📝 Enhancement Note: While the core responsibilities lean heavily into graphic design and campaign execution, the mention of "Data & Services" and "Marketing Services" within Mastercard indicates a strong connection to data-driven marketing strategies. This role is not purely aesthetic; it requires an understanding of how design supports business objectives and client growth. The "Advisors Creative Desk" also suggests a consultative element, where design solutions are tailored to specific client business problems. The mention of GenAI and UX/UI hints at a forward-thinking operations environment that values innovation and user-centric design.

📈 Primary Responsibilities

• Collaborate closely with Creative Desk Project Managers, Art Director, and Copywriters to manage the complete lifecycle of campaign development and execution for assigned clients.
• Ensure all creative output maintains high standards of quality, accuracy, and consistency, aligning with industry best practices and specific client branding guidelines.
• Oversee the timely and budget-conscious production of all marketing communications materials.
• Present brand creative concepts and final designs to marketing teams, encompassing consumer advertising for print, press, magazines, agents, and other printed collateral.
• Design graphical elements for email marketing campaigns and website banners using Adobe Creative Cloud.
• Develop and maintain creative guidelines to ensure brand consistency across all communication channels and mediums.
• Optimize graphic elements and manage image resizing for various digital and print applications.
• Support social media initiatives by conducting content research, creating visual assets, monitoring follower interactions, and assisting in response creation.

📝 Enhancement Note: The emphasis on "end-to-end development and delivery of campaigns," "production of communications material on time and to budget," and "presentation of brand creative concepts" highlights a need for project management and execution skills alongside creative talent. This is not just about creating visuals but managing their deployment effectively, a key aspect of marketing operations.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Graphic Design, Fine Arts, Marketing, or a related field.

Experience:

• 2-5 years of professional graphic design experience, with a demonstrated ability to solve business problems through effective design solutions.

Required Skills:

• Proficiency with Adobe Creative Suite, including Photoshop, Illustrator, and InDesign.
• Strong portfolio showcasing a range of design projects and their impact on business objectives.
• Understanding of UX-based email design principles and UI design standards.
• Experience executing creative campaigns across various social media channels (e.g., Facebook, Instagram, YouTube, TikTok).
• Ability to collaborate effectively with project managers, art directors, and copywriters.
• Excellent attention to detail for maintaining quality, accuracy, and consistency in design outputs.

Preferred Skills:

• Proficiency with Dreamweaver.
• Solid understanding and ideally practical skills in HTML5.
• Experience with dynamic content optimization and A/B testing for digital assets.
• Familiarity with Generative AI (GenAI) tools for enhancing creative workflows and content production.
• Exposure to UX/UI strategy and creative execution.
• Experience working within a financial services or technology sector marketing team.

📝 Enhancement Note: The inclusion of "HTML5 skills," "UX based email design and UI design standards," and "GenAI" points to a modern marketing operations environment that values digital proficiency and innovative tools. The requirement for a strong portfolio demonstrating "solution to business problems through effective design" emphasizes the strategic value of design, aligning it with business outcomes rather than purely aesthetic output.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing a diverse range of design projects that clearly demonstrate the applicant's ability to translate business challenges into effective visual solutions.
• Portfolio pieces should highlight the application of design principles across multiple mediums, including print, digital, social media, and email marketing.
• Include case studies or project descriptions that detail the design process, the rationale behind creative decisions, and measurable outcomes or business impact where possible.
• Demonstrate proficiency in using the Adobe Creative Suite and other relevant design tools to produce high-quality assets.

Process Documentation:

• Ability to adhere to and contribute to established creative workflows and brand guideline documentation.
• Experience in maintaining design consistency across various platforms and campaigns, following defined processes.
• Understanding of production processes for digital and print assets, including optimization for different channels.

📝 Enhancement Note: The emphasis on a portfolio that shows "solution to business problems through effective design" is crucial. Applicants should curate their portfolio to include projects where they can articulate the business need, their design approach, and the resulting impact or success metrics, demonstrating an operations-centric mindset.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a mid-level Graphic Designer with 2-5 years of experience in Bogotá D.C., Colombia, the estimated annual salary range is COP 45,000,000 - COP 70,000,000. This range accounts for the cost of living in Bogotá, Mastercard's reputation as a global financial services company, and the specific skill set required.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).
• Retirement savings plan or pension contributions.
• Paid time off, including vacation days, sick leave, and public holidays.
• Opportunities for professional development, training, and certifications.
• Access to Mastercard's global employee networks and resource groups.
• Potential for performance-based bonuses.
• Employee assistance programs.
• Potential for hybrid work arrangements or flexible scheduling where operational needs allow.

Working Hours:

• Standard full-time working hours are approximately 40 hours per week, typically Monday to Friday.
• While the role is on-site, there may be some flexibility depending on project demands and team collaboration needs, with potential for occasional overtime during critical campaign launches.

📝 Enhancement Note: Salary estimation is based on data from reputable job boards and salary aggregators for Graphic Designer roles in Bogotá, Colombia, adjusted for the mid-level experience specified. Benefits are typical for a large multinational corporation like Mastercard.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech) & Payments. Mastercard operates at the intersection of technology, finance, and commerce, facilitating global transactions and driving innovation in digital payments. Company Size: Large Enterprise (10,000+ employees). As a global leader, Mastercard's size offers stability, extensive resources, and diverse career development opportunities. Founded: 1966. With a long history, Mastercard has a strong established presence and a culture that balances tradition with continuous innovation.

Team Structure:

• The Advisors Creative Desk is a specialized unit within the Data & Services (D&S) organization, specifically within the Marketing Services team.
• It operates with a collaborative structure, integrating Graphic Designers, Project Managers, Art Directors, and Copywriters to deliver comprehensive marketing solutions.
• This team likely works closely with internal client teams and external advertising partners, requiring strong cross-functional communication and stakeholder management skills.

Methodology:

• Data-driven decision-making and creative strategy development.
• Emphasis on client-centric solutions and measurable business outcomes.
• Adoption of modern design tools and exploration of emerging technologies like GenAI for efficiency and innovation.
• Adherence to rigorous brand consistency and quality control processes.
• Agile project management principles may be applied to campaign development and delivery.

Company Website: https://www.mastercard.com/

📝 Enhancement Note: Mastercard's industry position as a FinTech giant implies a culture of innovation, security, and global reach. The Data & Services division suggests a strong analytical and data-informed approach to all its operations, including marketing and creative services.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Graphic Designer. This role is foundational within the creative operations stream, focusing on executing design strategies and campaigns. It requires a solid understanding of design principles, proficiency in design software, and the ability to contribute creatively to team projects. Reporting Structure: The Graphic Designer reports to a Creative Desk Project Manager or potentially an Art Director within the Advisors Creative Desk. They will work collaboratively with Art Directors and Copywriters. Operations Impact: This role directly impacts the effectiveness of marketing campaigns, client engagement, and brand perception for Mastercard and its clients. High-quality, strategically aligned creative assets are crucial for driving customer acquisition, retention, and loyalty, contributing directly to the revenue generation goals of the Data & Services division.

Growth Opportunities:

• Specialization: Develop expertise in specific areas such as UX/UI design, motion graphics, or data visualization.
• Leadership: Progress to a Senior Graphic Designer role, potentially leading smaller projects or mentoring junior designers.
• Cross-Functional: Move into roles within Marketing Operations, Campaign Management, or Art Direction within Mastercard or its partner agencies.
• Skill Development: Continuous learning in emerging design technologies, AI tools, and digital marketing trends.

📝 Enhancement Note: The emphasis on "solving business problems through effective design" and contributing to "campaigns for assigned customers" positions this role as integral to the operational success of the marketing and client services functions. Growth potential lies in deepening creative expertise or moving into operational management of creative processes.

🌐 Work Environment

Office Type: Corporate office environment within a Mastercard global hub. The Advisors Creative Desk is likely situated within a collaborative workspace designed to foster creativity and teamwork. Office Location(s): Bogotá D.C., Colombia. This location serves as a key hub for operations in the region, offering access to a diverse talent pool and strategic market opportunities.

Workspace Context:

• The workspace is expected to be modern and equipped with the necessary technology and tools for graphic design and creative production.
• Collaboration is key, with opportunities to work closely with a diverse team of creative professionals and project managers.
• Access to high-performance workstations and potentially specialized creative software and hardware.
• An environment that encourages ideation, feedback exchange, and continuous improvement of creative processes.

Work Schedule: Primarily a standard Monday-Friday work schedule, aligned with local business hours. While the role is on-site, there may be occasions requiring flexibility to meet project deadlines or support global teams in different time zones.

📝 Enhancement Note: The on-site requirement in a major city like Bogotá suggests a dynamic, collaborative environment typical of large multinational corporations, emphasizing team interaction and access to company resources.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter review of application and resume, focusing on required skills and experience.
• Portfolio Review: A critical stage where the hiring team assesses the applicant's portfolio for creativity, technical skill, problem-solving approach, and relevance to Mastercard's brand and client needs.
• Technical/Creative Interview: May involve a discussion about design process, tool proficiency, and problem-solving scenarios. This could include a live design exercise or a take-home assignment.
• Hiring Manager Interview: Deeper dive into experience, cultural fit, and understanding of the role's responsibilities and impact.
• Team/Cross-Functional Interviews: Interaction with potential colleagues (Art Director, Copywriter, Project Manager) to assess collaboration style and team fit.

Portfolio Review Tips:

• Curate Strategically: Select 5-7 of your strongest projects that best demonstrate your ability to solve business problems through design, aligning with Mastercard's industry and client needs.
• Showcase Process: For each project, include a brief overview of the client's objective, your role, the challenges faced, your design process, and the final outcome/impact. Visuals should be high-quality and clearly presented.
• Highlight Versatility: Include examples of work across different mediums (print, digital, social, email) and industries if possible.
• Demonstrate Technical Skills: Ensure your portfolio clearly shows proficiency with Adobe Creative Suite, and mention any HTML5 or UX/UI experience.
• Tailor to Mastercard: If possible, include a project that reflects an understanding of financial services, technology, or global brands.

Challenge Preparation:

• Be prepared to discuss your design philosophy, your approach to creative briefs, and how you manage feedback and revisions.
• Practice articulating the business value of your design choices.
• Familiarize yourself with Mastercard's brand identity and recent marketing campaigns.
• Be ready to discuss your experience with social media content creation and email/banner design.

📝 Enhancement Note: The portfolio is paramount for this role. Applicants should treat its preparation as a core part of their application strategy, focusing on demonstrating problem-solving capabilities and business impact, not just aesthetic appeal.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Photoshop, Illustrator, InDesign (core requirement).
• Adobe Dreamweaver: Preferred, for HTML/web design.
• Microsoft Office Suite: Word, PowerPoint for presentations and documentation.
• Collaboration Tools: Likely platforms like Slack, Microsoft Teams, or similar for internal communication.

Analytics & Reporting:

• Basic understanding of how design assets perform on digital platforms (e.g., click-through rates for banners, engagement on social posts).
• Familiarity with analytics dashboards (e.g., Google Analytics, social media platform insights) to understand content performance is a plus.

CRM & Automation:

• While not a direct CRM role, awareness of how creative assets are deployed within marketing automation platforms or CRM systems is beneficial.
• Experience with email marketing platforms (e.g., Mailchimp, Adobe Campaign) for designing and deploying email campaigns is advantageous.

📝 Enhancement Note: The explicit mention of Adobe Creative Suite (Photoshop, Illustrator, InDesign) and preferred HTML5 skills strongly indicates the expected technical proficiency. Exposure to GenAI and UX/UI tools is also noted as a plus, signaling the company's interest in modern creative operations technologies.

👥 Team Culture & Values

Operations Values:

• Excellence in Execution: A commitment to delivering high-quality creative work that meets strategic objectives and branding standards.
• Collaboration: Working effectively with cross-functional teams (Project Managers, Art Directors, Copywriters) to achieve common goals.
• Innovation: Embracing new tools and techniques, such as GenAI and UX/UI best practices, to enhance creative output and efficiency.
• Client Focus: Understanding and addressing the specific needs and business objectives of clients through thoughtful design solutions.
• Brand Integrity: Upholding and consistently applying Mastercard's brand guidelines across all creative assets.

Collaboration Style:

• Highly collaborative, requiring seamless teamwork with Project Managers for workflow management, Art Directors for conceptual direction, and Copywriters for integrated messaging.
• Openness to feedback and iterative design processes.
• Proactive communication to ensure alignment on project goals and deliverables.

📝 Enhancement Note: Mastercard's corporate values likely emphasize integrity, innovation, and customer focus. Within the Advisors Creative Desk, these values translate into a culture of delivering impactful design solutions through teamwork and a commitment to quality and client success.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Multiple Deliverables: Balancing the demands of various client campaigns simultaneously, each with unique requirements and deadlines.
• Maintaining Brand Consistency: Ensuring all creative outputs adhere strictly to Mastercard's global brand guidelines while also adapting to specific client brand needs.
• Adapting to New Technologies: Staying current with rapidly evolving design software, digital platforms, and emerging tools like GenAI.
• Translating Business Needs into Design: Effectively interpreting client objectives and translating them into compelling visual narratives that drive business results.

Learning & Development Opportunities:

• Advanced Design Software Training: Deepening expertise in Adobe Creative Suite and exploring new creative tools.
• UX/UI Workshops: Developing skills in user experience and user interface design to create more effective digital assets.
• GenAI Exploration: Learning to leverage generative AI tools for concept ideation, content creation, and workflow optimization.
• Industry Trends: Staying abreast of the latest trends in graphic design, digital marketing, and FinTech.
• Portfolio Enhancement: Opportunities to work on high-profile projects that can significantly enhance one's professional portfolio.

📝 Enhancement Note: The challenges highlight the operational complexities of a creative role within a large, client-facing organization, emphasizing the need for strong organizational skills and adaptability. Growth opportunities are geared towards deepening technical expertise and embracing innovation.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to solve a complex business problem through graphic design. What was the problem, your approach, and the outcome?" (Focus on your portfolio's business-problem-solving examples).
• "How do you ensure brand consistency across multiple projects and platforms, especially when working with different clients or internal stakeholders?" (Highlight your understanding of brand guidelines and process).
• "Walk me through your process for creating an email campaign or a social media asset from brief to final delivery." (Detail your workflow, tool usage, and collaboration).

Company & Culture Questions:

• "What interests you about Mastercard and the Data & Services division?" (Research Mastercard's mission, values, and recent FinTech innovations).
• "How do you stay updated on design trends and new technologies like GenAI?" (Showcase your proactive learning approach).
• "Describe your experience collaborating with project managers, art directors, and copywriters. What makes for a successful creative collaboration?" (Prepare examples of your teamwork).

Portfolio Presentation Strategy:

• Storytelling: For each project, tell a compelling story about the challenge, your creative process, and the impact.
• Quantify Impact: Wherever possible, use metrics (e.g., increased engagement, higher click-through rates, successful campaign launch) to demonstrate the effectiveness of your designs.
• Technical Showcase: Be ready to discuss the specific tools and techniques you used in your projects.
• Conciseness: Present your portfolio efficiently, focusing on the most relevant and impactful pieces.

📝 Enhancement Note: Interview preparation should emphasize the fusion of creative skill with business acumen. Candidates need to demonstrate how their design work directly contributes to operational efficiency and client success for Mastercard.

📌 Application Steps

To apply for this Graphic Designer position:

• Submit your application through the Mastercard Careers portal via the provided link.
• Curate your Portfolio: Select your strongest 5-7 projects, focusing on those that demonstrate problem-solving, business impact, and versatility across mediums. Prepare to articulate the business context and your design process for each.
• Tailor Your Resume: Ensure your resume highlights your proficiency with Adobe Creative Suite, HTML5 (if applicable), UX/UI experience, and any experience with social media campaigns or GenAI. Use keywords from the job description.
• Prepare for the Interview: Research Mastercard's brand, its Data & Services division, and recent creative campaigns. Practice articulating your design process and the business value of your work. Be ready to discuss your collaborative style.
• Understand the Role: Re-read the job description to confirm your alignment with all requirements and responsibilities, particularly the operational aspects of campaign delivery and brand consistency.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.