FRAMER (CUSTOM FRAMING)

📍 Job Overview

Job Title: FRAMER (CUSTOM FRAMING)

Company: NEXCOM

Location: Great Lakes, Illinois, United States

Job Type: Full-Time (35 + hours)

Category: Manufacturing / Art & Design Operations

Date Posted: March 27, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on the meticulous execution of custom framing orders, directly impacting customer satisfaction and product quality in a retail and light manufacturing environment.

• The position requires a blend of direct customer interaction for consultation and hands-on production skills for frame creation.

• It involves managing materials, tools, and processes associated with custom framing to meet specific client design requirements.

• Key aspects include ensuring operational efficiency within the framing department and maintaining high standards for craftsmanship and customer service.

📝 Enhancement Note: While the title "FRAMER (CUSTOM FRAMING)" and the description focus on a craft-based role, it's categorized under "Manufacturing / Art & Design Operations" to reflect the production and process-oriented nature of custom framing, which aligns with broader operational responsibilities in a retail context. The emphasis on customer consultation and order fulfillment also touches upon aspects of Go-To-Market (GTM) support through direct client engagement.

📈 Primary Responsibilities

• Consult with customers to understand their custom framing needs, offering expert advice on materials, matting, mounting, and shadow boxing techniques.

• Accurately measure and cut frame materials (wood and metal), mats, and glass to precise specifications for diverse items such as paintings, photographs, mirrors, and needlework.

• Operate and maintain specialized framing equipment, including mat cutters, glass cutters, and power/manual tools for frame assembly, ensuring safe usage and proper waste disposal.

• Conduct suggestive selling to introduce customers to additional custom framing services and complementary products, enhancing order value and customer experience.

• Review finished custom frames with customers, verifying that all specifications are met and ensuring complete satisfaction before secure packaging for transport.

• Manage inventory of framing supplies, tools, and finished goods, reporting stock levels and advising supervisors on reorder needs.

• Interact with vendors to communicate customer specifications, track order statuses, and check incoming merchandise for accuracy and condition.

• Maintain a clean, orderly, and secure work environment, adhering to all safety and operational procedures for cash and stock management.

• Perform quality control checks on incoming materials and outgoing finished products, identifying and reporting any discrepancies or damages.

• Collaborate with supervisors to resolve customer issues, unusual situations, or significant operational problems.

📝 Enhancement Note: The core responsibilities are derived directly from the "Duties and Responsibilities" section. They have been structured to highlight the blend of customer-facing advisory roles and hands-on production tasks inherent in custom framing, emphasizing process adherence and quality output.

🎓 Skills & Qualifications

Education: High school diploma or GED is required. Some high school education can be substituted for a portion of the required general experience.

Experience: A minimum of three years of specialized experience in completing