Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Sparks, Nevada, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: March 28, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is a customer-facing position focused on providing custom framing solutions and driving sales within a retail environment.

• Key responsibilities include building strong customer relationships, executing sales and production targets, and maintaining store presentation standards.

• The position requires hands-on operation of specialized framing equipment and adherence to operational procedures.

• A crucial aspect of this role involves contributing to a positive and efficient store workflow, from customer interaction to product stocking and cash handling.

📝 Enhancement Note: While the title is "Framer," the description emphasizes a blend of sales, customer service, and operational execution within a retail setting. The core function is not just framing but also customer engagement and sales performance, making it a hybrid retail sales and operations role. The term "Elevated ABC Deliver" suggests a specific sales methodology the company employs.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships through personalized design consultations and service.
  • Proactively engage customers to understand their framing needs and offer tailored solutions, driving custom framing sales.
  • Achieve and exceed personal sales and production goals using the company's "Elevated ABC Deliver" methodology.

• Custom Framing Execution:

  • Accurately complete custom framing orders, ensuring high-quality craftsmanship and timely delivery.
  • Operate and maintain all framing equipment, including specialized tools and a glass cutter, safely and effectively.
  • Ensure all framing projects meet company quality standards and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including displays, inventory, and visual merchandising standards.
  • Support inventory management through participation in truck unloads, stocking processes, and directed replenishment.
  • Ensure a safe, clean, and clutter-free store environment, adhering to all Standard Operating Procedures (SOPs) and company programs.

• Customer Service & Transaction Handling:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.

  • Operate the cash register, execute cash handling procedures accurately, and support Omni-channel processes (e.g., online order fulfillment/pickup).

  • Adhere to shrink and safety programs to minimize loss and ensure a secure work environment.

📝 Enhancement Note: The responsibilities highlight a dual focus: direct customer interaction for sales and custom work, alongside essential retail operational tasks like stocking and merchandising. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach that candidates should be prepared to learn and implement.

🎓 Skills & Qualifications

Education:

Experience:

• Experience in a customer-facing retail role is preferred, demonstrating an ability to interact with and assist shoppers.

• Prior experience in sales or selling products and/or services is highly valued.

Required Skills:

• Customer Relationship Building: Ability to connect with customers, understand their needs, and build rapport.

• Sales Acumen: Aptitude for selling products and services, driving sales targets, and closing orders.

• Basic Measuring & Technical Skills: Proficiency in basic measurement and the ability to learn and operate framing equipment and a glass cutter.

• Operational Execution: Capability to follow Standard Operating Procedures (SOPs), manage inventory, and complete tasks efficiently.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately.

Preferred Skills:

• Retail Sales Experience: Proven track record in a retail sales environment.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, or design principles.

• Computer Proficiency: Basic computer skills for system operation and order management.

• Visual Merchandising: Ability to maintain attractive and organized product displays.

📝 Enhancement Note: The requirements lean towards practical, hands-on skills and a customer-centric attitude, typical for entry-level retail positions. The company's emphasis on "Elevated ABC Deliver" implies that training will be provided for their specific sales methodology, making transferable sales and customer service skills paramount.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates who have experience in custom design or visual arts may benefit from showcasing examples of their work.

• A portfolio could include:

  • Photographs of custom framing projects completed (personal or professional).
  • Examples of design concepts or sketches.

Process Documentation:

• Candidates are expected to demonstrate an understanding of and ability to adhere to established company processes, particularly SOPs.

• This includes:

  • Following defined workflows for customer consultations and order placement.

  • Executing precise procedures for framing production and quality control.

  • Adhering to standardized merchandising and stocking processes.

  • Complying with safety and security protocols.

📝 Enhancement Note: For an entry-level Framer position, a formal portfolio is unlikely to be a strict requirement. However, demonstrating a proactive approach to showcasing relevant skills, such as through a brief presentation of past framing projects or sales achievements, could differentiate a candidate. The focus will be on the candidate's ability to learn and execute established company processes.

💵 Compensation & Benefits

Salary Range:

• The provided base pay range is $12.25 - $14.40 per hour.

Benefits:

• For Part-Time Team Members:

  • Health Insurance (Medical, Dental, and Vision)
  • Paid Time Off (PTO)
  • Tuition Assistance
  • Generous Employee Discounts

Working Hours:

• This is a PART_TIME position.

• Working hours may include nights, weekends, and early mornings, reflecting typical retail operational needs.

• The role may involve up to 40 hours per week, depending on business needs and scheduling.

📝 Enhancement Note: The salary range is competitive for entry-level part-time retail roles in the region. The inclusion of benefits like health insurance, PTO, and tuition assistance for part-time employees is a significant offering and a strong selling point for potential candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Home Decor

Company Size: Large (Over 1,000 employees, with over 1,300 stores in North America). This indicates a well-established corporate structure with standardized operational procedures and career development pathways.

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing presence, suggesting stability and a deep understanding of its market.

Team Structure:

• Store Level: The Framer will be part of a store team, likely reporting to a Store Manager or an Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead.

• Cross-functional Collaboration: Will interact with various store departments and potentially with corporate support teams for Omni-channel initiatives or operational guidance. Collaboration with fellow sales associates and operational staff is key.

Methodology:

• Customer-Centric Approach: The company emphasizes "fueling the joy of creativity and celebration," indicating a focus on customer experience and fostering a positive environment.

• Process-Oriented: Adherence to Standard Operating Procedures (SOPs) and company programs is repeatedly mentioned, suggesting a strong emphasis on consistent execution and operational efficiency.

• Data-Informed Sales: The mention of "Elevated ABC Deliver" implies a structured, possibly data-informed, approach to sales and customer engagement.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels cultivates a culture centered around creativity, community, and customer satisfaction. For operations professionals, this means a structured environment with clear processes, but also one that encourages customer engagement and problem-solving. The company's size offers opportunities for growth and standardized training.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with a specialized function (Framing). This role is foundational, offering practical experience in customer service, sales, and operational execution within a retail setting.

Reporting Structure:

• Typically reports to a Framing Department Lead or Manager, who in turn reports to the Store Manager.

Operations Impact:

• The Framer directly impacts store revenue through custom framing sales and by contributing to overall store sales through excellent customer service and product availability.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales methodologies, and retail operations.

• Advancement within Store: Potential to move into roles like Framing Department Lead, Assistant Store Manager, or Store Manager through demonstrated performance and leadership.

• Cross-Departmental Experience: Gaining experience across various store functions (e.g., merchandising, inventory, customer service) can broaden skill sets.

• Company-Wide Opportunities: Michaels' large footprint offers potential for relocation or advancement to corporate roles with further experience and development.

📝 Enhancement Note: This role serves as an excellent entry point into retail operations and sales. The growth path is clear within the Michaels structure, focusing on developing operational mastery, sales leadership, and eventually store management.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves interaction with a diverse customer base.

Office Location(s):

• Sparks, Nevada (specific store location: 165 Los Altos Pkwy).

Workspace Context:

• Collaborative Environment: Works closely with other store team members, including sales associates, department leads, and management.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and potentially basic computer systems for order management and inventory.

• Team Interaction: Opportunities for daily interaction with colleagues, fostering a team-oriented atmosphere focused on achieving store goals and serving customers.

Work Schedule:

• Flexible scheduling is common in retail, with the expectation of working nights, weekends, and early mornings.

• Part-time hours are assigned based on business needs and employee availability.

📝 Enhancement Note: The work environment is fast-paced and requires adaptability. The inclusion of a frame shop within the retail space means candidates must be comfortable working with specialized tools and materials, alongside typical retail duties.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Submission: Submit resume and complete the online application.

2. Initial Screening: HR or a hiring manager may conduct a brief phone screen to assess basic qualifications and interest.

3. In-Person Interview: Typically involves meeting with the Store Manager or Framing Department Lead. This stage will likely include:

• Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you dealt with a difficult customer").
• Situational Questions: Gauging how candidates would handle specific scenarios related to framing, sales, or store operations.
• Skills Assessment: Discussion about basic computer and measuring skills, and willingness to learn framing equipment.

1. Practical/Skills Demonstration (Potential): While not explicitly stated, a brief demonstration of basic measuring skills or a discussion about how they would approach a framing consultation might occur.

2. Offer & Onboarding: Successful candidates receive an offer and proceed with onboarding, including background checks and new hire orientation.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. However, if you have relevant custom framing projects or sales achievements:
  • Be prepared to discuss them verbally during the interview.
  • Highlight examples of your ability to consult with clients, understand their vision, and deliver a quality product.

Challenge Preparation:

• Customer Service Scenarios: Practice how you would handle common retail customer interactions, from greeting customers to resolving complaints.

• Sales Approach: Think about how you would approach a customer to discuss custom framing options, emphasizing benefits and solutions.

• Operational Awareness: Be ready to discuss your understanding of maintaining a clean and organized workspace and adhering to procedures.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer service aptitude, and cultural fit for a retail environment. Candidates should emphasize their enthusiasm for creativity, customer engagement, and willingness to learn operational procedures.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat cutters (e.g., Logan, Fletcher)
  • Framing saws/miter saws
  • Staplers/Nail guns for frame assembly
  • Heat press (for specific applications)
  • Glass cutters

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer orders.

• Basic Computer Skills: For accessing training modules, company portals, and possibly order management systems.

Analytics & Reporting:

• While not directly used by the Framer, store performance metrics (sales, production targets) are tracked by management.

CRM & Automation:

• Customer Relationship Management (CRM) might be integrated into the POS system for tracking customer preferences and order history.

• Automation might be present in inventory management systems or order processing workflows, but the Framer's role is primarily execution rather than system design.

📝 Enhancement Note: Proficiency in operating specialized framing equipment is a core requirement. While advanced technical skills in CRM or automation are not expected, a basic understanding of POS systems and computer literacy is necessary. The company will likely provide training on their specific equipment and systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels values individuals who are passionate about arts, crafts, and creative expression.

• Customer Focus: Prioritizing customer satisfaction and building strong relationships is central to the company's mission.

• Integrity & Respect: Operating with honesty, treating others with respect, and fostering an inclusive environment.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues.

• Efficiency & Accountability: Adhering to procedures, taking ownership of tasks, and contributing to operational excellence.

Collaboration Style:

• Team-Oriented: The store environment necessitates close collaboration with colleagues to ensure smooth operations and excellent customer service.

• Supportive: Encouraging an environment where team members help each other, especially during busy periods or when learning new skills.

• Process-Driven: Collaboration often involves working within established SOPs to ensure consistency and efficiency across all team members.

📝 Enhancement Note: The culture at Michaels is geared towards fostering creativity and providing a positive experience for both customers and employees. For operations roles, this translates to a structured yet engaging environment where teamwork and adherence to processes are valued alongside a passion for the arts.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales efforts while also needing to complete framing orders accurately and on time.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to complex projects.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and performing repetitive motions.

• Learning Curve: Mastering the operation of framing equipment and understanding various design and material options can take time.

Learning & Development Opportunities:

• Framing Expertise: Develop deep knowledge of framing techniques, materials, conservation methods, and design principles.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management.

• Retail Operations: Gain hands-on experience in merchandising, inventory management, and point-of-sale operations.

• Potential for Leadership: Opportunities to advance into supervisory or management roles within the store through demonstrated performance and leadership potential.

📝 Enhancement Note: The challenges in this role are typical of specialized retail positions, requiring a blend of technical skill, sales ability, and physical stamina. The growth opportunities are substantial for individuals who excel and show a commitment to learning and development within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "How would you approach a customer who is unsure about framing options for a valuable piece of art?" "Describe a time you successfully upsold a customer or recommended a higher-value product."

  • Preparation: Prepare specific examples using the STAR method (Situation, Task, Action, Result). Focus on demonstrating empathy, active listening, and problem-solving skills.

• Operations & Process: "How do you ensure accuracy when taking detailed measurements or instructions for a custom order?" "What steps would you take to maintain a clean and organized workspace?"

  • Preparation: Emphasize attention to detail, adherence to procedures, and understanding the importance of quality control in custom work.

• Company & Culture: "What do you know about Michaels and our custom framing services?" "Why are you interested in this role specifically?"

  • Preparation: Research Michaels' mission, values, and the specifics of their framing services. Connect your passion for creativity or customer service to the company's brand.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be ready to speak confidently about any relevant past projects or experiences.

• If you have examples of your own art or framing work, be prepared to describe the process, materials used, and the client's satisfaction.

Challenge Preparation:

• Scenario-Based: Be ready for hypothetical situations like: "A customer brings in a very unusual item to frame; how would you start the consultation?" or "You have multiple framing orders due today, and a new customer walks in needing immediate assistance. How do you prioritize?"

• Demonstrate Enthusiasm: Show genuine interest in art, design, and helping customers bring their creative visions to life.

📝 Enhancement Note: Interview preparation should focus on showcasing a blend of customer service skills, a proactive sales attitude, attention to detail, and a genuine interest in the creative aspects of the role. Demonstrating an understanding of and willingness to follow company procedures is also key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales experience, attention to detail, or experience with tools/equipment. Quantify achievements where possible (e.g., "Exceeded sales targets by X%").

• Portfolio/Experience Preparation: Be ready to verbally discuss any relevant creative projects, sales successes, or experiences that demonstrate your skills in customer consultation and problem-solving.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on behavioral and situational scenarios related to customer service, sales, and operational tasks.

• Company Research: Familiarize yourself with Michaels' brand, its commitment to creativity, and its custom framing services to articulate your interest and fit.

⚠️ Important Notice: This enhanced job description is based on the provided input and industry knowledge. Specific details regarding responsibilities, expectations, and benefits should be confirmed directly with Michaels Stores during the application and interview process.

---