Experienced Designer, UX, Kyndryl Vital, Nordics & Baltics

📍 Job Overview

Job Title: Experienced Designer, UX, Kyndryl Vital, Nordics & Baltics Company: Kyndryl Location: Stockholm, Stockholm County, Sweden Job Type: FULL_TIME Category: User Experience (UX) Design / Product Design / Operations Technology Date Posted: 2025-11-04 Experience Level: 8+ Years (Senior/Lead) Remote Status: Hybrid (with potential for remote flexibility)

🚀 Role Summary

• Lead the end-to-end design of intuitive, user-centered digital experiences for Kyndryl Vital, focusing on solving real human problems through thoughtful interface design and interaction patterns.
• Drive UX initiatives across diverse projects, ensuring interfaces are not only visually appealing but also highly usable, accessible, and aligned with strategic client objectives and business goals.
• Spearhead user research activities, translating insights into actionable design strategies, user personas, journey maps, and robust information architecture to inform innovative digital solutions.
• Act as a trusted UX advisor to clients and internal stakeholders, guiding design teams, and advocating for user-centric design principles throughout the discovery, ideation, testing, and implementation lifecycle.

📝 Enhancement Note: This role is positioned as a senior or lead UX Designer, indicated by the 8+ years of experience requirement and the expectation to "Lead UX initiatives" and "Own the UX process." The focus on "Kyndryl Vital" and "Nordics & Baltics" suggests a regional leadership or specialized team responsibility within Kyndryl's broader operations technology and consulting services. The mention of "IT infrastructure or other technical applications" and "data science, AI/ML background" points towards a strong integration with operations technology and potentially AI-driven design solutions.

📈 Primary Responsibilities

• Lead the design and execution of user experience strategies for complex digital products and services, ensuring alignment with Kyndryl Vital's business objectives and client requirements.
• Conduct comprehensive user research, including qualitative and quantitative methods, to deeply understand user needs, behaviors, pain points, and identify opportunities for design innovation and service improvement.
• Develop and present key UX deliverables such as user personas, detailed journey maps, intuitive information architecture, user flows, wireframes, and interactive prototypes using industry-standard tools.
• Plan, facilitate, and analyze usability testing sessions to validate design concepts, gather feedback, and iterate on solutions to optimize user experience and product effectiveness.
• Build and maintain strong, collaborative relationships with clients, product managers, developers, and cross-functional teams, acting as a primary UX point of contact and trusted advisor.
• Guide and mentor junior designers and cross-functional teams on user-centered design principles, best practices, and the application of design thinking methodologies.
• Collaborate closely with engineering and product management to ensure seamless integration of UX designs with technical feasibility, business requirements, and project timelines.
• Champion accessibility standards (WCAG) and inclusive design principles, ensuring all digital solutions are usable by individuals of all abilities.
• Develop and refine UX writing and microcopy to create clear, concise, and effective user guidance that enhances usability and user satisfaction.
• Facilitate co-creation workshops and design thinking sessions with stakeholders to drive alignment, foster innovation, and gather critical input for design decisions.
• Integrate AI tools and methodologies into the design process while upholding quality standards and ethical considerations, particularly in the context of IT infrastructure and data-driven solutions.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design execution, and client-facing advisory. The emphasis on "Kyndryl Vital" and "Nordics & Baltics" implies a focus on regional strategic initiatives and client delivery within the IT services and consulting domain. The inclusion of "AI/ML background," "IT infrastructure," and "data science" indicates that this UX role operates at the intersection of user experience and complex technology solutions, requiring an understanding of operational systems and data pipelines.

🎓 Skills & Qualifications

Education:

• Bachelor’s Degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a related field, or an equivalent level of practical experience demonstrated through a strong portfolio.
• Preferred Education: Master of Design (MDes), Master of Human-Computer Interaction (MHCI), Master of Fine Arts (MFA), Executive MBA (dMBA), or equivalent advanced degrees that demonstrate specialized knowledge in design leadership or strategic business application.

Experience:

• Minimum of 8+ years of progressive experience in User Experience (UX) Design, Interaction Design, or a closely related field.
• Demonstrated experience in leading significant UX initiatives from conception through to successful implementation.
• Proven track record of working within enterprise environments and/or agency settings, showcasing adaptability to different organizational structures and project demands.
• Substantial experience in the IT infrastructure, technical applications, or complex enterprise software domains.
• Exposure or experience in human behavior, change management, or applied social sciences that inform user understanding.
• Familiarity or background in data science, Artificial Intelligence (AI), or Machine Learning (ML) as it relates to user experience and product development.

Required Skills:

• User-Centred Design: Deep expertise in applying UX methodologies, including user personas, journey mapping, information architecture, and task analysis.
• Interaction Design: Proficient in creating intuitive user flows, navigation patterns, micro-interactions, and responsive design principles that enhance usability across diverse digital products and platforms.
• Usability Testing & Research: Skilled in designing, planning, and facilitating both qualitative (e.g., interviews, contextual inquiry) and quantitative (e.g., surveys, analytics review) user research, as well as conducting various forms of usability testing (e.g., moderated, unmoderated, remote, in-person) to validate design decisions and identify areas for improvement.
• Wireframing & Prototyping: Advanced proficiency in creating low-fidelity to high-fidelity wireframes and interactive prototypes using industry-standard tools such as Figma, Sketch, Adobe XD, or similar platforms.
• Information Architecture: Strong capability in organizing, structuring, and labeling content and functionalities to create clear, intuitive, and scalable navigation systems for complex applications.
• Accessibility: Comprehensive understanding of Web Content Accessibility Guidelines (WCAG) 2.1 AA/AAA and best practices for designing inclusive and accessible digital experiences for users of all abilities.
• Collaboration & Communication: Excellent ability to work effectively with cross-functional teams (developers, product managers, business analysts, researchers) and stakeholders, articulating design rationale clearly and compellingly.
• UI Design Principles: Solid grasp of visual hierarchy, typography, color theory, layout principles, and responsive design to create aesthetically pleasing, functional, and brand-consistent interfaces.
• UX Writing: Ability to craft clear, concise, and effective microcopy, error messages, and instructional text that guides users and enhances the overall experience.
• Co-Creation & Facilitation: Proven ability to lead and facilitate design thinking workshops, brainstorming sessions, and collaborative design sprints with diverse stakeholder groups.
• Storytelling: Exceptional skill in communicating design concepts, research findings, and project outcomes through compelling narratives and presentations.
• Design with and for AI: Familiarity with leveraging AI tools in the design process and understanding how to design user experiences for AI-powered features or systems, ensuring quality and ethical considerations.

Preferred Skills:

• Experience with enterprise-level IT infrastructure management platforms or related technical applications.
• Knowledge of human behavior, change management principles, or applied social sciences.
• Background or strong understanding of data science, AI/ML concepts, and their application in user experience.
• Familiarity with design systems and their implementation for scalable product development.
• Experience working in agile development environments.

📝 Enhancement Note: The extensive list of required skills, particularly in areas like advanced UX methodologies, research, prototyping tools, accessibility, and AI integration, underscores the senior and potentially lead nature of this role. The dual requirement of enterprise and agency experience suggests the need for adaptability and a broad perspective on design challenges. The preferred skills in IT infrastructure and AI/ML are critical for understanding the context of "Kyndryl Vital" and its focus on mission-critical technology systems.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive digital portfolio showcasing a minimum of 5-7 significant UX design projects, demonstrating a clear progression from problem definition to final solution.
• Each project within the portfolio must clearly articulate the user problem, business objectives, your specific role and contributions, the design process followed, key challenges encountered, and measurable outcomes or impact.
• Demonstrate expertise in core UX deliverables such as user research synthesis, personas, journey maps, information architecture diagrams, wireframes, and interactive prototypes.
• Include examples of usability testing methodologies employed, insights derived, and how testing informed design iterations and final solutions.
• Showcase experience with at least two major UX/UI design and prototyping tools (e.g., Figma, Sketch, Adobe XD) and evidence of their effective application.
• Highlight projects that demonstrate understanding and application of accessibility (WCAG) principles.
• For senior roles, portfolio pieces should reflect leadership in UX initiatives, client interaction, and cross-functional collaboration.

Process Documentation:

• Portfolio projects should illustrate a structured approach to UX design, including discovery phases, ideation techniques, prototyping, and validation.
• Provide evidence of how you have documented and communicated design decisions, user flows, and system interactions to development teams and stakeholders.
• Include examples of how you have defined and measured UX success metrics, demonstrating an understanding of ROI and business impact.
• Showcase experience in refining and optimizing existing UX processes or contributing to the development of design standards and best practices within an organization.

📝 Enhancement Note: For a senior UX role at a company like Kyndryl, a portfolio is paramount. It needs to go beyond just visual design and demonstrate a strategic, process-driven approach to solving complex user problems within an enterprise technology context. The emphasis on "Kyndryl Vital" and "IT infrastructure" means showcasing projects that involve complex systems, data flows, and potentially AI integrations, rather than just consumer-facing applications.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for senior/lead UX Designers with 8+ years of experience in Stockholm, Sweden, the estimated annual salary range is likely between 700,000 SEK to 1,000,000 SEK. This range can vary based on specific qualifications, depth of industry vertical experience, and negotiation.

Benefits:

• Employee Learning Programs: Access to extensive learning resources, including certifications from industry leaders like Microsoft, Google, and Amazon, for continuous professional development.
• Volunteering Opportunities: Participation in company-wide volunteering and giving initiatives, with a platform to support over 2 million non-profit organizations.
• Health & Well-being: Comprehensive benefits package designed to support employee and family well-being, offering choice and reflecting diverse needs.
• Retirement Savings Plan: Contribution to a pension or retirement savings scheme, aligned with Swedish employment standards.
• Paid Time Off: Generous annual leave, public holidays, and potential for additional paid time off for personal or professional development.
• Flexible Work Arrangements: While based in Stockholm, the role may offer hybrid flexibility, allowing for a balance between in-office collaboration and remote work.
• Employee Assistance Program (EAP): Support services for personal and professional challenges.

Working Hours:

• Standard full-time working hours are typically 40 hours per week. While the role is based in Stockholm, the "TELECOMMUTE" and "Remote OK" indicators suggest a degree of flexibility and potential for remote work, integrated within the hybrid model.

📝 Enhancement Note: The salary estimate is based on publicly available data for senior UX Designer roles in Stockholm, considering the cost of living and typical compensation structures for large technology consulting firms. The benefits listed are derived directly from the job description's "What You Can Expect" section and general knowledge of large corporate benefits packages, with specific emphasis on learning and development, which is highlighted by Kyndryl.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology Services & Consulting, Enterprise Technology Management, Cloud Computing, Hybrid Cloud, Digital Transformation. Kyndryl operates at the forefront of managing and modernizing mission-critical technology systems for global enterprises. Company Size: Kyndryl is a large enterprise, having spun off from IBM's managed infrastructure services business. It employs tens of thousands of professionals globally, indicating a structured, resource-rich environment with established processes and a significant market presence. This size offers stability and opportunities for large-scale impact. Founded: Kyndryl was established as an independent public company in November 2021, following its spin-off from IBM. This implies a culture that blends established enterprise practices with the agility and forward-looking perspective of a newly independent entity focused on innovation and modernization.

Team Structure:

• Kyndryl Vital: This specific team or division likely focuses on critical, high-impact technology solutions and customer engagements, emphasizing innovation and advanced capabilities.
• Reporting Structure: As a senior/lead UX Designer, the role likely reports to a UX Manager, Head of Design, or a Director within the Kyndryl Vital division or broader design organization. The team structure will involve close collaboration with Product Managers, Engineers, Researchers, and potentially Business Analysts.
• Cross-functional Collaboration: The role is inherently cross-functional, requiring constant interaction with business stakeholders, client IT departments, development teams, and other design specialists to deliver integrated solutions.

Methodology:

• Data Analysis & Insights: Emphasis on leveraging user research data, analytics, and potentially AI/ML insights to drive design decisions and measure impact.
• Workflow Planning & Optimization: Focus on designing efficient, scalable workflows and user journeys within complex IT infrastructure and service management contexts.
• Automation & Efficiency: Incorporating principles of automation and efficiency into both the design process and the user experiences being created, especially relevant for managing large-scale IT operations.

Company Website: https://www.kyndryl.com/

📝 Enhancement Note: Kyndryl's identity as a major IT infrastructure services provider shapes the operational context significantly. "Kyndryl Vital" likely refers to their core, mission-critical offerings. The spin-off from IBM suggests a culture that values deep technical expertise and client relationships, coupled with a drive for innovation as a standalone entity. The emphasis on "Nordics & Baltics" indicates a regional focus for this specific role within that larger structure.

📈 Career & Growth Analysis

Operations Career Level: This is a senior to lead-level position within the User Experience discipline, specifically focused on operations technology and digital transformation. It requires a high degree of autonomy, strategic thinking, and the ability to influence design direction and client outcomes. The role is expected to contribute significantly to Kyndryl Vital's success by delivering impactful UX solutions for complex enterprise challenges. Reporting Structure: The UX Designer will likely report into a design leadership role within Kyndryl Vital or a regional design function. The role will involve frequent collaboration with product management, engineering leads, and client-side technical counterparts, necessitating strong communication and stakeholder management skills. Operations Impact: This role has a direct impact on the usability, efficiency, and adoption of Kyndryl's technology solutions and services offered to Fortune 100 clients. By designing intuitive and effective user experiences for IT infrastructure management, digital transformation initiatives, and AI-driven services, the designer contributes to client satisfaction, operational efficiency gains, and Kyndryl's reputation as a leading service provider.

Growth Opportunities:

• Leadership Advancement: Potential to move into a UX Manager, Lead Designer, or Principal Designer role, managing teams, defining strategic UX direction, or specializing in a particular technology domain (e.g., AI UX, Cloud UX).
• Skill Specialization: Opportunities to deepen expertise in areas such as AI/ML UX, data visualization for operational insights, complex enterprise system design, or specific industry verticals.
• Client Advisory & Strategy: Development into a key client-facing advisor, influencing client digital transformation strategies and shaping the future of their technology ecosystems.
• Cross-Disciplinary Learning: Exposure to diverse technical teams, business strategies, and consulting methodologies within Kyndryl, fostering a broad understanding of enterprise technology services.
• Professional Development: Access to extensive training programs and certifications, enabling continuous learning and career progression within Kyndryl's global network.

📝 Enhancement Note: The career path for a senior UX designer at a company like Kyndryl is typically focused on deepening expertise, taking on more strategic responsibilities, and potentially moving into leadership or principal individual contributor roles. The emphasis on "operations technology" and "IT infrastructure" suggests that growth might also involve specializing in the unique UX challenges of these complex, often B2B, environments.

🌐 Work Environment

Office Type: This role is described as "TELECOMMUTE" and "Remote OK," indicating a hybrid work model. While a physical office presence in Stockholm is likely expected for collaboration, there is flexibility for remote work. Kyndryl typically operates large, professional office spaces designed for collaboration and client engagement. Office Location(s): The primary work location is Stockholm, Sweden. Kyndryl has a global presence, but this role is specifically for the Nordics & Baltics region, with Stockholm as the designated hub. Workspace Context:

• Collaborative Environment: Expect modern office spaces designed to foster collaboration, with meeting rooms, shared workspaces, and areas for informal interaction.
• Operations Tools & Technology: Access to Kyndryl's extensive technology stack, including advanced design software, project management tools, communication platforms (e.g., Microsoft Teams), and potentially internal knowledge management systems.
• Team Interaction: Opportunities for regular interaction with local and global UX teams, product managers, engineers, and client teams through both in-person meetings and virtual collaboration tools.

Work Schedule: The standard work schedule is typically 40 hours per week. The hybrid nature of the role allows for some flexibility in managing work hours, balancing project needs with personal commitments, and accommodating different time zones for global collaboration.

📝 Enhancement Note: The "TELECOMMUTE" and "Remote OK" flags point towards a modern approach to work at Kyndryl, common in the IT services sector. The Stockholm location suggests a professional, potentially international, work environment that values work-life balance while demanding high performance for global clients.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will conduct an initial screening to assess basic qualifications, experience, and cultural fit.
• Hiring Manager Interview: An in-depth discussion with the hiring manager to explore your experience, leadership capabilities, understanding of UX principles, and alignment with the role's responsibilities, particularly concerning enterprise IT and operations.
• Design Challenge/Portfolio Review: This is a critical stage. You will likely be asked to present your portfolio, walking through 2-3 key projects. Expect detailed questions about your process, decision-making, problem-solving approach, and how you've handled complex challenges. A take-home design challenge or a live whiteboarding session may also be part of this stage, focusing on a relevant problem scenario.
• Cross-functional Team Interviews: Interviews with potential peers (e.g., other designers, product managers, lead engineers) to assess collaboration skills, communication style, and ability to integrate into the existing team dynamics.
• Final Interview: Potentially with a senior leader or director to discuss strategic alignment, long-term career goals, and final confirmation of fit.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your experience with enterprise-level design, complex systems, IT infrastructure, data-driven solutions, and ideally, AI integration. Highlight your role in leading initiatives and driving impact.
• Structure Your Narrative: For each project, clearly define the problem, your approach, your specific contributions, the tools and methodologies used, the challenges faced, and the measurable outcomes or business impact. Use the STAR method (Situation, Task, Action, Result) for detailing your contributions.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved efficiency by X%, reduced error rates by Y%, increased user adoption by Z%).
• Showcase Process: Be prepared to discuss your design process in detail, including how you conduct research, generate ideas, prototype, test, and iterate. Emphasize your ability to adapt your process to project constraints and client needs.
• Understand Kyndryl Vital: Research Kyndryl Vital's offerings and target clients. Be ready to explain how your past experience and design philosophy align with their mission to design mission-critical technology systems.
• Prepare for AI Questions: Given the mention of "Design with and for AI," be ready to discuss your understanding and experience with AI tools in design, or how you might approach designing user experiences for AI-powered systems.

Challenge Preparation:

• Problem Framing: If given a design challenge, focus on understanding the core problem statement before jumping into solutions. Ask clarifying questions.
• Process Demonstration: Clearly articulate your thought process, even if you don't have a fully polished solution. Show how you would approach the problem systematically.
• Trade-offs: Be prepared to discuss trade-offs and constraints (e.g., technical limitations, business priorities, time constraints) and how you would navigate them.
• User Focus: Always bring it back to the user – who are they, what are their needs, and how does your proposed solution address them?

📝 Enhancement Note: The application process for a senior role in a large corporation like Kyndryl will be rigorous, with a strong emphasis on portfolio demonstration and strategic thinking. Candidates must clearly articulate their value proposition, especially concerning enterprise-level challenges and the specific context of Kyndryl Vital's offerings. The inclusion of AI is a key differentiator to prepare for.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma, Sketch, Adobe XD (proficiency in at least one is essential).
• User Research & Testing: Tools for conducting interviews, surveys, and usability tests (e.g., UserTesting.com, Maze, Lookback, SurveyMonkey).
• Collaboration & Communication: Microsoft Teams, Slack, Zoom, Jira, Confluence.
• Information Architecture & Wireframing: Visio, Lucidchart, Miro, Whimsical, or native features within design tools.

Analytics & Reporting:

• Familiarity with web analytics platforms (e.g., Google Analytics, Adobe Analytics) and potentially product analytics tools (e.g., Amplitude, Mixpanel) for understanding user behavior post-launch.
• Proficiency in data visualization tools or platforms to present research findings and performance metrics effectively.

CRM & Automation:

• While not directly a CRM role, understanding how UX design feeds into CRM systems and marketing automation platforms is beneficial. Experience with enterprise-level software suites is a plus.
• Familiarity with design system management tools and version control systems (e.g., Git) may be advantageous.

📝 Enhancement Note: The listed tools are standard for senior UX designers. The emphasis on enterprise IT and operations suggests a need for proficiency with tools that can handle complex workflows, data visualization, and integration within larger system architectures. Kyndryl, being a Microsoft partner, likely uses Microsoft Teams extensively.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong commitment to understanding and meeting client needs, delivering high-quality, mission-critical technology solutions that drive value.
• Innovation & Modernization: A drive to continuously improve and modernize systems, processes, and client experiences, embracing new technologies like AI.
• Integrity & Trust: Upholding high ethical standards in all dealings with clients, colleagues, and partners, essential for managing sensitive IT infrastructure.
• Excellence & Accountability: A dedication to delivering exceptional results and taking ownership of projects and outcomes within a global, professional environment.
• Inclusion & Diversity: A stated commitment to fostering an equitable and inclusive workplace where diverse perspectives are valued and integrated into the company culture.

Collaboration Style:

• Cross-functional Integration: Highly collaborative, requiring seamless teamwork across design, engineering, product management, and client-facing roles.
• Process-Oriented: An emphasis on structured processes, best practices, and continuous improvement in design and development workflows.
• Knowledge Sharing: A culture that encourages sharing best practices, insights, and learnings across teams and geographies, potentially through internal forums, documentation, and mentorship.

📝 Enhancement Note: Kyndryl's stated values, particularly around client focus, integrity, and innovation, are critical for understanding the environment. For a UX designer, this translates to a need to balance user advocacy with business imperatives and technical realities within a professional, client-service-oriented framework. The emphasis on inclusion is also a significant cultural aspect.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Enterprise Systems: Designing for complex, often legacy, IT infrastructure and enterprise applications presents unique challenges in terms of user understanding, technical constraints, and adoption.
• Balancing Stakeholder Needs: Navigating the diverse requirements and priorities of multiple stakeholders, including clients, internal business units, and technical teams, while advocating for the end-user.
• Rapid Technological Evolution: Keeping pace with advancements in AI, cloud computing, and cybersecurity, and integrating these into user-friendly designs effectively and ethically.
• Global Scale & Consistency: Ensuring design consistency and usability across different regions (Nordics & Baltics in this case) and diverse user groups within large, global organizations.
• Demonstrating ROI: Clearly quantifying the business value and return on investment of UX initiatives within a consulting and managed services context.

Learning & Development Opportunities:

• Advanced Certifications: Access to training and certifications in emerging technologies, AI/ML, cloud platforms, and advanced UX methodologies through Kyndryl's extensive learning programs.
• Industry Exposure: Working with Fortune 100 clients provides exposure to a wide range of industries and business challenges, broadening your understanding of enterprise technology.
• Mentorship Programs: Opportunities to be mentored by experienced leaders within Kyndryl or to mentor junior designers, fostering leadership skills.
• Internal Knowledge Sharing: Participation in internal UX communities, workshops, and forums to share knowledge and learn from peers across the globe.
• Specialization Tracks: Potential to develop deep expertise in niche areas like AI-driven UX, data visualization for operations, or specific industry verticals relevant to Kyndryl's client base.

📝 Enhancement Note: The challenges highlight the demanding nature of UX work in a complex enterprise technology environment. The growth opportunities underscore Kyndryl's investment in employee development, offering clear paths for skill enhancement and career progression within the IT services sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a significant UX initiative from discovery to implementation. What was the challenge, your process, and the outcome?" (Focus on end-to-end ownership and impact.)
• "How do you approach user research for complex enterprise software or IT infrastructure? What methods would you employ for this role?" (Demonstrate understanding of B2B UX research.)
• "Walk us through your process for designing an AI-powered feature. What ethical considerations do you prioritize?" (Address the AI aspect directly and show thoughtful application.)
• "How do you balance user needs with technical constraints and business objectives in a client-facing role?" (Showcase pragmatic problem-solving and collaboration skills.)
• "Describe your experience with accessibility (WCAG) in enterprise design. How do you ensure inclusivity?" (Highlight commitment to accessibility standards.)

Company & Culture Questions:

• "What interests you about Kyndryl Vital and this specific role in the Nordics & Baltics region?" (Research Kyndryl's mission, values, and recent projects.)
• "How do you see your UX expertise contributing to Kyndryl's mission of managing and modernizing mission-critical technology systems?" (Connect your skills to Kyndryl's business.)
• "Describe your experience working in a hybrid or remote environment. How do you maintain collaboration and productivity?" (Address the work arrangement expectations.)
• "How do you stay current with emerging design trends and technologies, particularly in AI and enterprise tech?" (Showcase continuous learning.)

Portfolio Presentation Strategy:

• Project Selection: Choose 2-3 projects that best represent your senior-level experience, leadership, and relevant domain expertise (enterprise IT, complex systems, AI). Ensure they demonstrate your full UX process.
• Storytelling: Craft a compelling narrative for each project. Start with the "Why" (the problem), detail the "How" (your process, decisions, and contributions), and conclude with the "What" (the impact, results, and learnings).
• Quantify Impact: Use data and metrics to demonstrate the tangible value of your work.
• Focus on Process: Be prepared to deep-dive into your design decisions, research methodologies, and iteration cycles. Explain your rationale clearly.
• Client & Stakeholder Interaction: If applicable, discuss how you managed client expectations, communicated with stakeholders, and incorporated feedback.
• AI Integration: If any of your projects involved AI, be ready to explain your role and the specific challenges or innovations related to AI in your design.

📝 Enhancement Note: Interview preparation should be highly tailored to the senior UX role within an enterprise IT services context. Candidates must be ready to defend their strategic decisions, demonstrate deep process knowledge, and articulate their value in terms of business impact and client success. The AI component is a critical differentiator.

📌 Application Steps

To apply for this operations technology UX position:

• Submit your application through the Kyndryl careers portal.
• Portfolio Customization: Ensure your submitted portfolio is up-to-date, easily accessible (link provided), and highlights projects relevant to enterprise IT, complex systems, and ideally, AI integration. Tailor your portfolio's introduction to briefly mention your interest in Kyndryl Vital and the Nordics region.
• Resume Optimization: Update your resume to prominently feature keywords from the job description, such as "User-Centred Design," "Interaction Design," "IT Infrastructure," "AI/ML," "Enterprise," "Client Advisory," and relevant tools (Figma, Sketch). Quantify achievements with numbers where possible.
• Interview Preparation: Practice articulating your UX process, leadership experience, and problem-solving skills. Prepare specific examples using the STAR method, especially for questions related to complex projects, client interactions, and AI design.
• Company Research: Thoroughly research Kyndryl, its "Vital" division, its services in the Nordics & Baltics region, and its core values. Understand how UX contributes to their mission of managing and modernizing mission-critical technology systems.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.