Director – Global Payouts Product Strategy

📍 Job Overview

Job Title: Director – Global Payouts Product Strategy

Company: Fiserv

Location: Alpharetta, Georgia; Omaha, Nebraska; Berkeley Heights, New Jersey; New York, New York (On-site)

Job Type: Full-time

Category: Product Strategy & Operations

Date Posted: March 16, 2026

Experience Level: 10+ Years

Remote Status: On-site (Monday-Friday)

🚀 Role Summary

• Define and lead the global product strategy for Fiserv's Payouts offering within the "Fiserv for Platforms" initiative, focusing on next-generation domestic and cross-border disbursement capabilities.

• Develop and maintain a competitive intelligence framework to monitor payout market trends, emerging corridors, and regulatory changes impacting global payment flows.

• Identify, evaluate, and prioritize strategic partnerships with Foreign Exchange (FX) providers and payout networks to enhance global capabilities and geographic coverage.

• Collaborate closely with Product, Engineering, Compliance, and Risk teams to shape and execute roadmap priorities for payout orchestration, FX rate sourcing, and seller onboarding processes.

• Influence the design and delivery of payout flows, embedding critical compliance and risk controls such as KYC/KYB, AML, fraud scoring, and account validation.

📝 Enhancement Note: This role sits at the intersection of Product Strategy and Operations, requiring a deep understanding of global payment flows, regulatory landscapes, and strategic partnership development. While the title is "Director - Product Strategy," the core responsibilities heavily involve operationalizing these strategies through robust systems, processes, and partnerships, making it highly relevant to operations professionals with a strategic bent.

📈 Primary Responsibilities

• Global Payouts Product Strategy Development: Define and continuously evolve the global payouts product strategy, ensuring alignment with the modular, multi-party commerce vision for Fiserv for Platforms. This involves market analysis, trend identification, and strategic roadmap creation.

• Competitive and Market Intelligence: Establish and maintain a robust competitive intelligence framework to monitor payout market trends, identify emerging geographic corridors, and track regulatory changes that could impact global disbursement capabilities.

• Strategic Partnership Management: Identify, evaluate, and foster strategic partnerships with key players in the payment ecosystem, including Foreign Exchange (FX) providers and diverse payout networks, to expand service offerings and geographic reach.

• Product Roadmap Execution: Collaborate effectively with Product Management, Engineering, Compliance, and Risk teams to shape and execute roadmap priorities, focusing on critical areas like payout orchestration, FX rate sourcing mechanisms, and streamlined seller onboarding processes.

• Compliance and Risk Integration: Partner closely with Risk and AML teams to embed essential fraud scoring, account validation, and compliance controls across all payout corridors. This includes managing money transmitter licensing (MTL), float management strategies, and tax-related services to ensure regulatory adherence.

• Cross-Functional Stakeholder Engagement: Serve as a strategic interface between internal stakeholders (Product, Sales, Legal, Finance) and external clients and partners. Represent Fiserv in key client engagements, partner evaluations, and relevant industry forums to drive product adoption and market presence.

• Team Leadership and Development: Build, lead, and mentor a small team of product managers and analysts as the payouts function scales. This includes setting clear goals, providing consistent coaching, and delivering performance feedback to foster a high-performing team.

• Process Optimization for Payout Flows: Influence the design and delivery of payout flows, ensuring efficiency and compliance in areas such as FX sourcing, seller onboarding, and the integration of KYC/KYB and AML workflows into internal systems.

📝 Enhancement Note: The responsibilities highlight a strong need for strategic thinking rooted in operational execution. Candidates must demonstrate the ability to translate high-level strategy into actionable plans that involve complex financial infrastructure, regulatory compliance, and cross-functional team alignment, typical of senior operations and product roles in fintech.

🎓 Skills & Qualifications

Education: Bachelor’s degree in business, finance, engineering, or a related field, or an equivalent combination of education, related experience, and/or military experience.

Experience:

• 8+ years of experience in product strategy, payments, or financial technology within complex, regulated environments, with a specific focus on global payouts or cross-border commerce.

Required Skills:

• Global Payouts Expertise: Deep understanding of domestic and cross-border payout mechanisms, including various payout rails (e.g., ACH, Real-Time Payments (RTP), Visa/Mastercard push payments, digital wallets).

• FX Market Knowledge: Demonstrated experience with FX markets, including rate sourcing, hedging strategies, and managing FX risk in payment flows.

• Compliance & Regulatory Acumen: Strong knowledge of compliance frameworks such as Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML) regulations in a global context. Familiarity with Money Transmitter Licensing (MTL) is essential.

• Product Strategy & Roadmap Development: Proven ability to synthesize market intelligence, regulatory developments, and client needs into clear, actionable product roadmaps and compelling business cases.

• Platform Business Models: Experience working with platform business models (e.g., marketplaces, gig economy platforms, SaaS platforms) and driving the adoption of new financial capabilities within these ecosystems.

• Stakeholder Management & Communication: Advanced communication, negotiation, and stakeholder management skills with a proven track record of influencing senior leaders and cross-functional partners.

• Team Leadership: Experience in building, leading, and developing high-performing product management or analyst teams, including setting clear objectives and providing performance feedback.

• Analytical Skills: Strong analytical capabilities to evaluate market trends, assess partnership viability, and build robust business cases for strategic initiatives.

Preferred Skills:

• Embedded Finance: Experience with embedded finance strategies and their application to payout services.

• Tax & Monetization: Familiarity with tax services related to payouts and payout monetization models, such as float and FX spread.

• Modular Architectures: Background in building or scaling payout products within modular platform architectures, orchestration layers, and integrating products into unified infrastructure.

• Multi-Country/Currency Operations: Experience in building or scaling payout products that serve multi-country or multi-currency use cases for platforms and their constituents.

📝 Enhancement Note: The experience requirements are substantial, indicating a senior-level role focused on strategic direction and execution. Operations professionals with a strong background in financial services, payments infrastructure, and regulatory compliance will find this aligns well with their expertise. The emphasis on team leadership and influencing cross-functional partners is key for candidates aspiring to senior operations leadership roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Strategic Roadmap Development: Showcase examples of strategic product roadmaps developed, detailing market analysis, competitive positioning, and phased implementation plans for complex financial products or services.

• Partnership Evaluation Frameworks: Present case studies or frameworks used to evaluate and select strategic partners, demonstrating a systematic approach to assessing financial viability, technical integration capabilities, and regulatory compliance.

• Process Design & Optimization: Provide examples of designed or optimized payout flows, demonstrating an understanding of efficiency, compliance, and user experience (seller/provider onboarding, disbursement mechanics). Highlight any automation implemented.

• Business Case & ROI Justification: Include examples of business cases developed for new product initiatives or strategic investments, clearly articulating the projected return on investment (ROI), key metrics, and risk mitigation strategies.

Process Documentation:

• Workflow Design for Payout Orchestration: Documented workflows for complex payout processes, illustrating how different components (FX sourcing, compliance checks, disbursement rails) are orchestrated for seamless execution.

• System Integration Standards: Evidence of contributing to or defining standards for integrating payout services with internal systems and external partner platforms, emphasizing data integrity and security.

• Performance Measurement Frameworks: Examples of frameworks or dashboards used to measure the performance of payout products, including key operational metrics (e.g., processing time, success rates, cost per transaction) and business impact metrics.

📝 Enhancement Note: For a role of this seniority in product strategy with significant operational implications, a portfolio demonstrating strategic thinking applied to tangible financial products and processes is crucial. Candidates should be prepared to showcase their ability to not only strategize but also to operationalize those strategies, with a strong emphasis on metrics, risk, and compliance within their presented work.

💵 Compensation & Benefits

Salary Range: $123,500.00 - $216,000.00 USD per year.

• Note: These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

Benefits:

• Wellness Programs: Fuel Your Life program designed to support physical, financial, social, and emotional well-being.

• Time Off: Paid holidays and generous time away policies.

• Mental Health Support: No-cost mental health support through Employee Assistance Programs.

• Recognition Programs: Living Proof program to recognize peer achievements with redeemable points.

• Employee Resource Groups (ERGs): Eight ERGs to foster collaboration and expand professional networks.

• Professional Development: Unparalleled professional growth opportunities including training, development, and internal mobility.

• Health Insurance: Medical, dental, and vision insurance options available from day one.

• Life & Disability: Life and disability insurance options available from day one.

• Retirement Savings: Retirement planning resources and discounted shares through the Employee Stock Purchase Plan (ESPP).

• Education Support: Tuition assistance and reimbursement program.

• Leave Policies: Paid parental, caregiver, and military leave.

Working Hours: 40 hours per week, on-site Monday through Friday.

📝 Enhancement Note: The salary range provided is specific to New Jersey and New York. For other locations like Alpharetta, Georgia, and Omaha, Nebraska, the range might vary based on local market data and cost of living. A Director-level role in product strategy within a major financial technology company like Fiserv would typically command a competitive salary, often with an annual incentive opportunity (cash bonus and/or equity) based on performance. The benefits package is comprehensive, reflecting a commitment to employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech), Payments, Financial Services. Fiserv is a global leader in this sector, providing essential technology solutions that enable financial institutions, corporations, merchants, and consumers to conduct transactions quickly, reliably, and securely.

Company Size: Large Enterprise (Fiserv is a publicly traded company with a significant global footprint). This implies established processes, extensive resources, and a structured corporate environment.

Founded: 1984. With a long history, Fiserv has established market leadership and a deep understanding of the financial services landscape.

Team Structure:

• Operations & Product Integration: The role will be part of the "Fiserv for Platforms" initiative, suggesting a focus on modular, scalable solutions. The team likely comprises product managers, strategists, engineers, compliance officers, risk analysts, and go-to-market specialists.

• Reporting Structure: As a Director, the role will likely report to a VP or Senior Director of Product Management or Strategy within the Platforms division. The role also involves building and leading a small team of direct reports (product managers and analysts).

• Cross-Functional Collaboration: The position demands extensive collaboration with Product, Engineering, Compliance, Risk, Sales, Legal, and Finance teams, as well as external clients and strategic partners. This highlights a matrixed and highly collaborative work environment.

Methodology:

• Data-Driven Strategy: The role emphasizes synthesizing market intelligence, regulatory developments, and client needs into product roadmaps and business cases, indicating a data-driven approach to strategy formulation.

• Agile & Modular Development: The "Fiserv for Platforms" initiative suggests an agile methodology and a focus on modular product design, enabling faster iteration and integration.

• Risk & Compliance-Centric Operations: Given the fintech and payments industry, a strong emphasis on embedding compliance and risk controls into all product design and operational processes is fundamental.

Company Website: https://www.fiserv.com/

📝 Enhancement Note: Fiserv's status as a large, established fintech player means the operations environment will be structured, process-oriented, and heavily regulated. The "Fiserv for Platforms" initiative points to a strategic shift towards more agile, modular product development, which will influence how operational strategies are implemented and managed.

📈 Career & Growth Analysis

Operations Career Level: Director. This signifies a senior leadership position responsible for defining strategy, managing significant product areas, and leading a team. The focus is on strategic impact, market expansion, and operational excellence in global payouts.

Reporting Structure: The Director will report to higher leadership within the Product or Strategy organization and will directly manage a team of product managers and analysts. This dual responsibility is common for Director-level roles, requiring both strategic oversight and people management.

Operations Impact: The role has a direct impact on Fiserv's ability to offer competitive and compliant global payout solutions to platform businesses. Success here will drive revenue growth, enhance market share in the platform economy, and support Fiserv's overall mission of moving money and information globally. The strategic partnerships and product enhancements developed will be critical to the company's revenue generation and market positioning.

Growth Opportunities:

• Strategic Leadership Advancement: Potential to move into VP-level roles within Product Management, Global Strategy, or specific business units, overseeing larger portfolios or broader market segments.

• Specialized Domain Expertise: Deepen expertise in global payments, FX, regulatory compliance, and platform economics, becoming a recognized subject matter expert within Fiserv and the industry.

• Team Building and Mentorship: Develop strong leadership skills by building and scaling the payouts product team, mentoring talent, and fostering a culture of innovation and operational excellence.

• Cross-Functional Leadership: Opportunities to lead larger, more complex cross-functional initiatives that span multiple business units or geographies within Fiserv.

📝 Enhancement Note: This role offers a clear path for career progression within a large, established fintech company. The combination of strategic product ownership, team leadership, and significant operational responsibilities provides a strong foundation for advancing into executive-level positions in operations, product, or general management.

🌐 Work Environment

Office Type: On-site, Monday through Friday. Fiserv emphasizes in-person collaboration as essential for onboarding, productivity, and team cohesion.

Office Location(s): Alpharetta, Georgia; Omaha, Nebraska; Berkeley Heights, New Jersey; New York, New York. These are established corporate office locations that likely offer modern amenities and collaborative workspaces.

Workspace Context:

• Collaborative Hubs: The emphasis on on-site work suggests office environments designed for collaboration, with meeting rooms, shared workspaces, and areas for team interaction.

• Technology Infrastructure: As a leading fintech company, Fiserv likely provides a robust technology infrastructure, including access to necessary hardware, software, and secure network connectivity to support complex financial operations and product development.

• Operations Team Interaction: Opportunities for direct, in-person interaction with product managers, engineers, compliance officers, risk analysts, and sales teams, facilitating seamless communication and problem-solving.

Work Schedule: Standard 40-hour work week, Monday to Friday. While the role is on-site, the nature of global product strategy may require some flexibility to engage with teams or partners in different time zones occasionally.

📝 Enhancement Note: The mandatory on-site work arrangement highlights Fiserv's commitment to in-person collaboration, which is particularly important for roles that involve complex strategy, cross-functional alignment, and team development in a regulated industry. Operations professionals who thrive in structured, collaborative office environments will find this suitable.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and application by an HR representative or recruiter to assess basic qualifications and fit. Be prepared to articulate your experience with global payouts and product strategy concisely.

• Hiring Manager Interview: A discussion with the hiring manager (likely a VP or Senior Director) to delve deeper into your strategic thinking, leadership experience, and specific knowledge of payments, FX, and compliance.

• Cross-Functional Interviews: Meetings with key stakeholders from Product, Engineering, Compliance, and Risk teams. These interviews will assess your ability to collaborate, understand technical and regulatory challenges, and influence diverse groups.

• Case Study/Presentation: A potential assignment involving a strategic challenge related to global payouts, requiring you to develop a product strategy, partnership evaluation, or operational plan. You'll likely present your findings and recommendations to a panel. This is where your portfolio will be critical.

• Final Interview: Potentially with a senior executive to discuss overall strategic vision, cultural fit, and long-term career aspirations within Fiserv.

Portfolio Review Tips:

• Strategic Depth: Showcase examples that clearly demonstrate your strategic thinking. For product strategy roles, this means showing how you identified market opportunities, defined a vision, and translated it into an actionable roadmap.

• Operationalization Focus: For this role, emphasize how your strategies were operationalized. Include examples of process improvements, partnership frameworks, or system integration considerations that were part of your strategic execution.

• Metrics & Impact: Quantify your achievements whenever possible. Use metrics related to revenue growth, cost savings, efficiency improvements, market share gains, or successful partnership integrations. For payouts, metrics like transaction volume, success rates, FX conversion efficiency, and compliance adherence are key.

• Global & Regulatory Context: Highlight projects involving global operations, cross-border transactions, and compliance frameworks (KYC, AML, MTL). Evidence of navigating complex regulatory landscapes is essential.

• Clarity and Conciseness: Organize your portfolio logically. Use clear titles, concise descriptions, and impactful visuals. Be ready to walk through 1-2 key projects in detail during interviews.

Challenge Preparation:

• Market Analysis & Strategy: Be prepared to analyze a hypothetical market opportunity in global payouts, identify key challenges (regulatory, competitive, operational), and propose a strategic approach and product roadmap.

• Partnership Evaluation: Practice evaluating potential strategic partners (e.g., FX providers, new payout networks) based on criteria like financial stability, technical capabilities, regulatory standing, and integration costs.

• Operationalizing Compliance: Think about how to embed KYC/KYB and AML processes into a new payout product seamlessly, considering user experience and operational efficiency.

• Team Leadership Scenarios: Prepare to discuss your leadership style, how you motivate teams, resolve conflicts, and foster a collaborative environment, especially in a cross-functional setting.

📝 Enhancement Note: The interview process will likely be rigorous, reflecting the seniority and strategic importance of this role. Candidates should prepare to demonstrate not only strategic acumen but also a practical understanding of how to execute those strategies within a complex, regulated operational environment. A well-curated portfolio is essential for showcasing relevant experience.

🛠 Tools & Technology Stack

Primary Tools:

• Product Management Platforms: Tools like Jira, Confluence, Aha!, or Productboard for roadmap planning, backlog management, and documentation.

• CRM Systems: Salesforce or similar for understanding client needs, sales pipelines, and partner management.

• Collaboration Suites: Microsoft Office 365 (Teams, SharePoint, Excel, PowerPoint) or Google Workspace for daily operations, communication, and document sharing.

• Project Management Tools: Advanced project management software if specific large-scale initiatives are undertaken.

Analytics & Reporting:

• Business Intelligence Tools: Tableau, Power BI, or Looker for analyzing market data, product performance, and financial metrics.

• Data Warehousing & SQL: Proficiency in querying databases (e.g., SQL) to extract and analyze data from various sources.

• Financial Modeling Software: Tools for building business cases, forecasting revenue, and analyzing ROI.

CRM & Automation:

• Payment Processing Platforms: Familiarity with the architecture and capabilities of various payment processors and payout networks.

• Workflow Automation Tools: Understanding of how to leverage automation (e.g., RPA, API integrations) to streamline payout processes, compliance checks, and onboarding.

• API Integration Concepts: Knowledge of how APIs are used to connect different financial systems and services, particularly in the context of platform integrations.

📝 Enhancement Note: While specific tools aren't listed, a Director-level role in product strategy within a fintech company like Fiserv implies a need for proficiency in standard product management, analytics, and collaboration tools. Expertise in payment systems, FX platforms, and understanding of API-driven integrations are highly relevant operational technologies.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A commitment to understanding and meeting the needs of platform clients and their end-users, ensuring seamless and reliable payout experiences.

• Innovation & Agility: Embracing new technologies and methodologies to develop next-generation payout capabilities and adapt to evolving market demands.

• Integrity & Compliance: Upholding the highest ethical standards and ensuring strict adherence to all relevant regulatory requirements (KYC, AML, MTL) in global operations.

• Collaboration & Transparency: Fostering an environment where teams work together effectively, share information openly, and support each other to achieve common goals.

• Data-Driven Decision Making: Utilizing data and analytics to inform strategic decisions, measure performance, and drive continuous improvement in payout operations.

Collaboration Style:

• Cross-Functional Synergy: Emphasizing strong partnerships between Product, Engineering, Compliance, Risk, Sales, and Legal to ensure cohesive strategy development and execution.

• Feedback-Driven Improvement: Encouraging open feedback loops to identify areas for process optimization, product enhancement, and operational efficiency.

• Knowledge Sharing Culture: Promoting the sharing of best practices, market insights, and lessons learned across teams and departments to foster collective growth and expertise.

📝 Enhancement Note: Fiserv, as a major player in the regulated financial services sector, will likely value a culture that balances innovation with rigorous compliance and operational discipline. The emphasis on collaboration is critical for a role that interfaces with so many different functions and external partners.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Global Regulatory Landscapes: The complexity of managing payout operations across over 110 countries, each with unique regulatory requirements, compliance standards, and licensing obligations (e.g., MTL).

• Competitive Market Dynamics: Staying ahead of rapid innovation in the fintech and payments space, particularly from emerging players and evolving platform business models, requires continuous strategic adaptation.

• Technical Integration Complexity: Orchestrating diverse payout rails and integrating with various platform systems, while ensuring scalability, reliability, and security, presents significant technical challenges.

• Balancing Innovation with Risk: Developing new payout capabilities while rigorously embedding fraud prevention, compliance checks, and AML measures requires a delicate balance to avoid operational disruptions or regulatory breaches.

• Team Scalability: Building and scaling a high-performing product team to meet the growing demands of the global payouts function within a dynamic growth environment.

Learning & Development Opportunities:

• Deep Dive into Global Payments: Gain unparalleled expertise in international payment systems, FX markets, and cross-border transaction flows.

• Regulatory Compliance Mastery: Become a subject matter expert in global financial regulations relevant to payments and disbursements, including evolving AML and KYC standards.

• Platform Economy Dynamics: Develop a sophisticated understanding of how platform businesses operate and leverage financial services to drive their growth.

• Strategic Partnership Development: Hone skills in identifying, negotiating, and managing complex strategic partnerships within the financial technology ecosystem.

• Leadership and Team Building: Enhance leadership capabilities through direct team management, mentorship, and leading high-impact strategic initiatives.

📝 Enhancement Note: This role presents significant strategic and operational challenges inherent to global fintech operations. Successfully navigating these challenges will provide substantial opportunities for professional growth and specialization.

💡 Interview Preparation

Strategy Questions:

• "How would you approach developing a global payout strategy for a new platform business, considering varying regulatory environments and FX complexities?" (Focus on frameworks, data sources, and phased implementation).

• "Describe a time you identified and evaluated a strategic partnership. What were the key criteria, and how did you ensure alignment with business objectives and operational feasibility?" (Highlight analytical, negotiation, and due diligence skills).

Company & Culture Questions:

• "What do you know about Fiserv's 'Fiserv for Platforms' initiative and how do you see global payouts fitting into that strategy?" (Research the initiative and articulate your unique value proposition).

• "Describe your leadership style and how you build and motivate teams, particularly in a high-pressure, regulated environment." (Provide specific examples of team development and conflict resolution).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each key project, clearly outline the challenge, your strategic approach, the operational execution, the results (quantified), and lessons learned.

• Highlight Payout & Compliance Expertise: Select projects that best demonstrate your experience with global payouts, FX, KYC/KYB, AML, and regulatory adherence. Showcase how you managed complexity and risk.

• Emphasize Strategic Impact: Clearly articulate how your strategic decisions translated into tangible business outcomes, such as revenue growth, cost savings, market expansion, or improved operational efficiency.

• Showcase Collaboration: Be ready to discuss how you collaborated with engineering, compliance, risk, sales, and other teams to bring your strategies to life.

• Be Prepared for Deep Dives: Anticipate detailed questions about the operational mechanics, technical considerations, and risk management aspects of your portfolio examples.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of strategic vision, operational execution capability, leadership experience, and a deep understanding of the global payments and regulatory landscape. Your portfolio is your primary tool for illustrating these competencies.

📌 Application Steps

To apply for this Director – Global Payouts Product Strategy position:

• Submit your application through the Fiserv Workday portal using the provided URL.

• Resume Optimization: Tailor your resume to highlight keywords and responsibilities mentioned in the job description, such as "global payouts," "product strategy," "cross-border commerce," "FX markets," "KYC/KYB," "AML," and "team leadership." Quantify your achievements with specific metrics where possible.

• Portfolio Curation: Prepare a concise portfolio that showcases 2-3 key projects demonstrating your strategic thinking, operational execution, and success in global payments or a related fintech area. Focus on projects involving complex processes, regulatory compliance, and cross-functional collaboration.

• Interview Preparation: Practice answering strategy, leadership, and behavioral questions. Be ready to discuss your portfolio projects in detail, focusing on the operational aspects and strategic impact. Research Fiserv's "Fiserv for Platforms" initiative and its role in the company's broader strategy.

• Company Research: Familiarize yourself with Fiserv's mission, values, and recent news, particularly concerning their payments and platform solutions. Understand their commitment to innovation and compliance.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.