Design Manager

Milliman
Full-time•Mumbai, India

📍 Job Overview

Job Title: Design Manager

Company: Milliman

Location: Mumbai, Maharashtra, India

Job Type: Full-Time

Category: Creative & Design Operations

Date Posted: March 17, 2026

Experience Level: 6-10 Years

Remote Status: On-site

🚀 Role Summary

  • Oversee a high-volume, process-driven design studio focused on template-based collateral and desktop publishing services for a global professional services firm.

  • Lead, mentor, and develop a team of production and desktop publishing designers, ensuring consistent quality and brand compliance.

  • Drive operational efficiency through workflow optimization, process improvement, and the adoption of relevant design technologies.

  • Collaborate with global creative and project management teams to ensure timely delivery and adherence to service level commitments.

  • Implement and maintain robust quality assurance processes for all design deliverables, serving as a key point of escalation for complex formatting and layout challenges.

📝 Enhancement Note: This role, while titled "Design Manager," has a strong operational component. The emphasis on "process-driven work," "high-volume," "efficiency," "KPIs," "workflow optimization," and "service level commitments" indicates a need for a candidate who can manage operations within a creative context, similar to a Creative Operations Manager or a Production Manager with a design background. The role requires a blend of design acumen and operational rigor.

📈 Primary Responsibilities

  • Team Leadership & Development:

    • Lead, mentor, and develop a team of production designers and desktop publishing specialists, conducting regular performance evaluations and providing constructive feedback.
    • Manage resource allocation, workload balancing, and capacity planning in partnership with Creative Operations to meet project demands.
    • Foster a culture of quality, efficiency, accountability, and continuous improvement within the design studio.
    • Establish, track, and report on key performance indicators (KPIs) related to throughput, turnaround time, and quality.

  • Quality Assurance & Brand Governance:

    • Review and approve all design deliverables to ensure strict adherence to Milliman's brand guidelines, templates, and visual identity standards.
    • Identify and proactively address recurring quality issues through targeted coaching, process refinement, and template updates.
    • Serve as the primary escalation point for

Application Requirements

Candidates must have 6–10 years of hands-on experience in production design or desktop publishing, including 3+ years in team management, along with a degree or certification in a related visual communication field. Strong proficiency in Adobe Creative Cloud and Microsoft 365, coupled with the ability to maintain high quality across high-volume work, is required.