Design Consultant II

📍 Job Overview

Job Title: Design Consultant II

Company: Porcelanosa USA

Location: AUSTIN, TX, US

Job Type: Full Time

Category: Sales / Design Consulting

Date Posted: 2026-03-27

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Serve as a primary point of contact for clients seeking luxury design solutions in a showroom environment.

• Drive sales by effectively consulting with customers on product selection, design elements, and budget adherence.

• Maintain showroom aesthetics, manage inventory, and ensure operational efficiency of the sales floor.

• Build and nurture long-term customer relationships to foster repeat business and generate referrals.

• Utilize design software to create compelling visual presentations and proposals for clients.

📝 Enhancement Note: This role is classified as Mid-Level due to the 3-4 years of required experience in a design consulting or sales capacity, coupled with the expectation of independent client management and sales closing abilities. The inclusion of CAD software proficiency and direct client consultation for luxury products suggests a role that goes beyond basic sales support and requires a degree of design expertise and project ownership.

📈 Primary Responsibilities

• Client Consultation & Design Recommendation:

  • Engage with customers in the showroom to understand their design needs for tile, bath, and kitchen products.
  • Provide expert guidance on design elements including color, texture, lighting, and spatial layout.
  • Recommend Porcelanosa products that align with client aesthetics and budget constraints.

• Sales & Business Development:

  • Cultivate strong relationships with clients to encourage repeat business and generate valuable referrals.
  • Achieve sales targets through effective consultation, proposal preparation, and closing sales.
  • Quote prices accurately and prepare detailed proposals with product information and sale/delivery terms.

• Showroom Management & Operations:

  • Maintain the visual appeal and organization of the showroom, ensuring all products are attractively displayed.
  • Monitor inventory levels, manage stock, and place necessary orders to ensure product availability.
  • Handle incoming showroom calls, documenting inquiries and processing customer complaints efficiently.

• Design & Presentation:

  • Create detailed design plans and presentations using CAD software, showcasing product suitability and aesthetic integration.
  • Stay consistently updated on the latest design trends, product innovations, and industry best practices.

• Administrative Duties:

  • Perform other assigned duties as required to support showroom operations and sales objectives.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, client relationship management, showroom operations, and design expertise. The emphasis on "consulting" and "design plans using CAD software" suggests a need for candidates who can translate client needs into tangible design proposals, not just transactional sales. The inclusion of "inventory management" and "handling incoming calls" points to a role with significant operational components supporting the sales function.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a background in Interior Design, Architecture, or a related field is highly beneficial, given the nature of the role and the company's industry.

Experience:

• 3-4 years of experience in a design consulting or sales role, preferably within the luxury goods, home furnishings, or building materials sectors.

Required Skills:

• Design Consultation: Ability to assess client needs and provide expert recommendations on design elements and product selection.

• Sales Acumen: Proven ability to drive sales, prepare proposals, quote prices, and close deals effectively.

• Customer Service Excellence: Exceptional interpersonal skills with a focus on building rapport and ensuring client satisfaction.

• Communication Proficiency: Clear and concise verbal and written communication skills for client interactions and internal reporting.

• Relationship Building: Skill in developing and nurturing long-term customer partnerships for sustained business growth.

• Organizational Skills: Strong ability to manage multiple client projects, tasks, and showroom responsibilities efficiently.

• Time Management: Effective prioritization and execution of tasks to meet deadlines and client expectations.

• CAD Software Proficiency: Experience using CAD or similar design software for creating design plans and presentations.

• Product Knowledge: Aptitude for quickly learning and articulating details about tile, bath, and kitchen products.

• Detail Orientation: Meticulous attention to detail in design proposals, inventory management, and client documentation.

Preferred Skills:

• Experience with luxury retail or high-end design products.

• Familiarity with CRM systems for customer relationship management.

• Knowledge of inventory management principles and best practices.

• Ability to multitask effectively in a fast-paced showroom environment.

• Positive attitude and a strong work ethic, contributing to a collaborative team environment.

📝 Enhancement Note: The required skills are heavily weighted towards sales and client-facing interactions, with a strong emphasis on communication, organization, and the ability to close sales. The explicit mention of "CAD software" indicates a technical requirement beyond basic sales, suggesting that candidates should be comfortable with design visualization tools. The "preferred skills" hint at the value of experience in luxury markets and CRM proficiency, which are common in high-touch sales environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Project Showcase: Include 2-3 detailed case studies of past design consulting projects. Each case study should highlight:

  • The client's initial design challenge or objective.

  • Your consultative approach and the solutions you proposed.

  • The specific Porcelanosa (or similar) products recommended and why.

• Visuals (renderings, mood boards, or photos of completed projects) demonstrating your design aesthetic and the project's outcome.

• Your role in the sales cycle, from initial contact to closing.

• Sales Achievement Documentation: Provide quantifiable evidence of sales success, such as:

  • Sales figures or revenue generated over a specific period (e.g., quarterly, annually).
  • Conversion rates or average deal size.
  • Examples of successful client retention or referral generation.

• Process Workflow Examples: If applicable, showcase examples of how you manage client interactions, from initial inquiry to post-sale follow-up, or how you manage showroom inventory and orders.

Process Documentation:

• Client Engagement Workflow: Demonstrate your systematic approach to understanding client needs, presenting solutions, and managing the sales process. This could include sample client questionnaires, proposal templates, or CRM workflow diagrams.

• Inventory & Order Management: Outline your methods for tracking stock, identifying reorder points, and processing orders accurately. Highlight any experience with inventory management software or systems.

• Design Presentation Process: Detail your steps in creating design plans and presentations, from concept development to final client review, emphasizing the use of CAD or similar tools.

📝 Enhancement Note: For a role like this, a portfolio is crucial for demonstrating practical design and sales capabilities. The emphasis should be on showcasing the process of consulting and selling, not just the end result. Quantifiable sales achievements are vital, and showing how a candidate uses tools like CAD and manages operational aspects like inventory will be key differentiators.

💵 Compensation & Benefits

Salary Range: $24.00 - $28.85 per hour. This hourly rate translates to an estimated annual salary range of approximately $49,920 to $60,000 for a full-time employee working 40 hours per week, before commission. Actual earnings will depend on commission performance.

Benefits:

• Competitive Compensation: Base salary plus commission opportunities, rewarding performance and sales success.

• Retirement Savings: 100% 401K match up to 4%, providing a strong incentive for long-term financial planning.

• Comprehensive Health Coverage:

  • 3-tier medical insurance plan options.
  • 2-tier dental insurance plan options.
  • Vision insurance for eye care needs.

• Financial Wellness:

  • Health Savings Account (HSA) for tax-advantaged healthcare expenses.
  • Flexible Spending Accounts (FSA) for medical and dependent care expenses.

• Income Protection:

  • Short-Term Disability insurance.
  • Long-Term Disability insurance.
  • Employer-paid life insurance for peace of mind.
  • Voluntary Employee, Spouse, and Child Life Insurance options.

• Additional Insurance: Critical Illness, Hospital Indemnity, and Accident Insurance for enhanced protection.

• Professional Development: $3,000 Tuition Reimbursement program to support continuous learning and skill enhancement.

• Work-Life Balance: Paid Time Off (PTO) for rest, relaxation, and personal needs.

Working Hours:

• 8-hour shifts.

• Weekends are required, indicating a typical retail/showroom operating schedule.

• The schedule suggests a standard 40-hour work week.

📝 Enhancement Note: The salary range provided is competitive for a Design Consultant role in Austin, TX, especially when considering the commission structure. The benefits package is robust and comprehensive, reflecting a commitment to employee well-being and financial security. The requirement for weekend work is standard for showroom sales roles and should be clearly understood by applicants.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials, Home Furnishings, Luxury Design, Retail. Porcelanosa is a global leader in the design and manufacturing of high-end ceramic tiles, kitchen and bath fixtures, and other interior design elements. The company operates within a market that values quality, aesthetics, innovation, and customer experience.

Company Size: Approximately 5,000 skilled professionals globally. This indicates a large, established organization with structured processes and potential for internal mobility, yet potentially with localized team dynamics in showrooms.

Founded: Over 45 years of experience, established in 1978. This long history signifies stability, extensive market knowledge, and a proven track record of product development and market penetration.

Team Structure:

• Showroom-Based Sales Team: You will likely be part of a local showroom team, reporting to a Showroom Manager or Sales Manager. The team will consist of other Design Consultants, Sales Associates, and potentially support staff for operations and administration.

• Cross-Functional Collaboration: While primarily client-facing, the role will require collaboration with internal teams for order fulfillment, inventory management, marketing initiatives, and potentially with architects, designers, and contractors who are key clients.

• Reporting Hierarchy: Expect a clear reporting structure within the showroom, with opportunities to interact with regional management or corporate departments for training and strategic alignment.

Methodology:

• Client-Centric Approach: The company emphasizes understanding and meeting customer needs, making a client-centric sales and design process paramount.

• Product Innovation & Quality: Porcelanosa's reputation is built on high-quality, innovative products, so a deep understanding and appreciation of these offerings is key.

• Data-Driven Sales Insights: While not explicitly stated for this role, a global company of this size likely uses sales data for performance tracking, forecasting, and strategy refinement. Candidates who can leverage data to inform their sales approach will be valuable.

• Efficiency-Focused Operations: Maintaining showroom organization, managing inventory, and handling inquiries efficiently are critical operational components that support the sales function.

Company Website: https://www.porcelanosa-usa.com/

📝 Enhancement Note: Porcelanosa's long-standing presence and global reach suggest a professional and structured work environment. The company culture appears to value craftsmanship, innovation, and customer relationships, which are essential for a luxury design brand. The emphasis on "skills-first" recruitment indicates a focus on potential and capability, aligning with a progressive approach to talent management.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Design Consultant II," indicating a mid-level position. It requires a solid foundation of 3-4 years of experience and the ability to work independently, manage client relationships, and close sales. It's a step beyond entry-level sales or design assistant roles, requiring a higher degree of autonomy and sales performance.

Reporting Structure: Typically, a Design Consultant reports to a Showroom Manager or Sales Manager. This structure provides direct oversight for sales performance, client management, and adherence to company standards. There may also be indirect reporting to regional sales directors or corporate functions overseeing product lines or marketing.

Operations Impact: The Design Consultant directly impacts revenue through sales and customer acquisition. Their ability to provide excellent design advice and customer service also contributes to brand reputation, customer loyalty, and repeat business, which are critical for long-term financial health. Effective showroom management and inventory control also support operational efficiency and profitability.

Growth Opportunities:

• Senior Design Consultant/Specialist: Progression to a more senior role focusing on complex projects, key accounts, or specialized product lines.

• Sales Management: Advancement into showroom management or regional sales leadership roles, overseeing teams and driving overall sales strategy.

• Design/Project Management: Opportunities to move into project-specific roles or client management for larger commercial or architectural projects.

• Product Development/Training: Potential to leverage showroom experience for roles in product development, training, or showroom design.

• Cross-Departmental Moves: With experience, potential to move into related areas such as marketing, operations management, or business development within Porcelanosa.

📝 Enhancement Note: The "II" in the title suggests a clear career progression path within Porcelanosa. The company's global presence and long history offer stability and diverse opportunities for growth. The role is foundational for understanding the sales and operational aspects of the luxury design industry, providing a strong base for future advancement.

🌐 Work Environment

Office Type: Showroom environment. This is a client-facing retail space designed to showcase Porcelanosa's extensive range of high-end tile, kitchen, and bath products. It is characterized by visually appealing displays, product samples, and dedicated consultation areas.

Office Location(s): The role is based in Austin, TX. Porcelanosa USA operates showrooms in key metropolitan areas to serve designers, architects, and homeowners. The Austin location likely serves a growing market in Texas.

Workspace Context:

• Client Interaction Hub: The primary workspace involves direct interaction with clients, requiring a professional and engaging demeanor.

• Product Showcase: The environment is rich with visual stimuli, requiring an appreciation for aesthetics and the ability to effectively present products.

• Collaborative Space: While client interactions are often one-on-one, the showroom functions as a shared workspace where team members collaborate on client needs, inventory, and showroom upkeep.

• Tools & Technology: Access to CAD software for design presentations, product catalogs, potentially a CRM system, and point-of-sale or order processing systems.

Work Schedule:

• Standard 8-hour shifts.

• Weekends are required. This is typical for showroom sales roles and essential for serving the broader customer base, including homeowners and those who work during the week. Flexibility in scheduling may be offered, but weekend availability is a core requirement.

📝 Enhancement Note: The showroom environment requires a unique blend of sales skills, design sensibility, and operational awareness. Candidates should be comfortable working in a visually dynamic setting and understand the demands of a weekend-heavy schedule common in retail and luxury sales.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume, likely conducted by HR or a hiring manager, to assess basic qualifications and experience.

• Phone/Video Interview: A conversation with the hiring manager to discuss your background, motivations, and suitability for the role, potentially including behavioral questions.

• In-Showroom Interview: This will likely be a multi-faceted stage:

  • Meet the Team: Introduction to key showroom staff to assess cultural fit and team dynamics.
  • Showroom Walkthrough: An opportunity to demonstrate your product knowledge and ability to engage with the showroom environment.
  • Design/Sales Challenge: You may be asked to present a design concept for a hypothetical client, or role-play a sales consultation scenario. This is where your portfolio will be crucial.
  • Portfolio Presentation: A dedicated session to walk through your portfolio, highlighting key projects and sales achievements.

• Final Interview: Potentially with a regional manager or senior leadership for final approval.

Portfolio Review Tips:

• Curate Selectivity: Choose 2-3 of your strongest, most relevant projects that showcase your design consulting and sales capabilities.

• Quantify Impact: For each project, clearly articulate the client's needs, your proposed solutions, and the measurable outcomes (e.g., client satisfaction, successful sales, design impact). Use numbers and data wherever possible.

• Showcase Process: Detail your approach to client consultation, design ideation, product selection, and the sales process. This demonstrates your methodology.

• Visual Appeal: Ensure your portfolio is visually appealing, well-organized, and easy to navigate. Use high-quality images and clear descriptions.

• Tailor to Porcelanosa: Highlight projects that align with Porcelanosa's product lines (tile, bath, kitchen) and their brand of luxury and innovation.

• Practice Your Pitch: Be prepared to present your portfolio confidently and concisely, articulating your value proposition as a Design Consultant.

Challenge Preparation:

• Research Porcelanosa: Understand their product lines, target market, recent projects, and brand aesthetic.

• Study Design Trends: Be ready to discuss current trends in interior design, particularly in kitchens and bathrooms.

• Practice Sales Scenarios: Role-play common sales objections and how you would handle them. Practice your approach to needs assessment and solution presentation.

• CAD Familiarity: Be prepared to discuss your experience with CAD software and how you use it to enhance client presentations.

📝 Enhancement Note: The interview process for a Design Consultant role will heavily emphasize practical application of skills. A strong portfolio is non-negotiable, and candidates should be prepared to demonstrate both their design eye and their sales closing ability in simulated scenarios. Understanding the company's brand and product offering is critical.

🛠 Tools & Technology Stack

Primary Tools:

• CAD Software: Proficiency in design software such as AutoCAD, SketchUp, Revit, or similar platforms is expected for creating design plans and presentations.

• CRM System: Experience with Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot, or a proprietary system) for managing client interactions, tracking leads, and sales pipeline management.

• Product Information Management (PIM) / Catalog Software: Familiarity with digital product catalogs and specification tools to quickly access and present product details.

Analytics & Reporting:

• Sales Reporting Tools: Ability to access and interpret sales reports, performance dashboards, and key performance indicators (KPIs) related to sales volume, conversion rates, and revenue.

• Inventory Management Systems: Experience with software used for tracking stock levels, managing orders, and monitoring product movement.

CRM & Automation:

• Microsoft Office Suite / Google Workspace: Proficiency in tools like Excel/Google Sheets for data analysis and reporting, Word/Google Docs for proposals, and Outlook/Gmail for communication.

• Communication Platforms: Experience with internal communication tools like Slack or Microsoft Teams, and potentially project management software.

📝 Enhancement Note: While specific tools aren't listed, the core requirements point to a need for proficiency in design visualization software (CAD), customer relationship management, and standard office productivity suites. Experience with inventory management systems is also a significant plus given the showroom operations aspect.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong commitment to understanding and exceeding client expectations in design and service.

• Quality & Craftsmanship: Upholding high standards for product quality and design execution, reflecting Porcelanosa's brand reputation.

• Innovation: Embracing new design trends, product technologies, and sales approaches to stay ahead in the market.

• Collaboration: Working effectively within the showroom team and with other departments to achieve shared goals.

• Integrity: Maintaining honesty and transparency in all client interactions and business dealings.

• Efficiency: Streamlining processes for sales, inventory management, and customer service to optimize showroom operations.

Collaboration Style:

• Team-Oriented Showroom: While individual sales targets are key, there's an expectation of mutual support and knowledge sharing among Design Consultants to ensure a positive client experience and operational smoothness.

• Cross-Functional Partnership: Collaboration with operations, logistics, and potentially marketing teams to ensure seamless order fulfillment and customer satisfaction.

• Feedback Culture: An environment where constructive feedback on design, sales techniques, and operational processes is encouraged to drive continuous improvement.

📝 Enhancement Note: Porcelanosa's emphasis on "innovation and quality," alongside "trust placed in our large team," suggests a culture that values both individual expertise and collective effort. For a Design Consultant, this means being a skilled individual contributor who also functions effectively as part of a showroom team, contributing to a positive and productive work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Design: Effectively managing the dual responsibilities of achieving sales targets and providing expert design consultation under client pressure.

• Managing Client Expectations: Addressing diverse client needs, budgets, and aesthetic preferences, and ensuring satisfaction throughout the design and sales process.

• Staying Current: Keeping up-to-date with a vast product catalog, evolving design trends, and competitive offerings in the luxury market.

• Weekend Work Demands: Adapting to a schedule that requires consistent availability on weekends, which are crucial for showroom sales.

• Showroom Operations: Juggling client consultations with the operational tasks of maintaining showroom appearance, managing inventory, and handling administrative duties.

Learning & Development Opportunities:

• Product Training: Extensive training on Porcelanosa's extensive product lines, including new collections and technical specifications.

• Design Trends & Software: Opportunities to attend workshops or receive training on the latest interior design trends and advanced features of CAD software.

• Sales Techniques: Development of advanced sales methodologies, negotiation skills, and client relationship management strategies.

• Career Advancement: Clear pathways for growth into senior consultant roles, sales management, or specialized positions within the company.

• Industry Exposure: Working with architects, designers, and high-profile clients provides valuable industry experience and networking opportunities.

📝 Enhancement Note: The challenges are typical for a client-facing sales and design role in a competitive industry. The growth opportunities are significant, particularly given Porcelanosa's global presence and commitment to employee development, offering a clear trajectory for ambitious individuals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance a client's aesthetic preferences with their budget constraints. How did you arrive at a solution?" (Assesses problem-solving, negotiation, and design-to-budget skills.)

• "Walk me through your process for onboarding a new client, from initial contact to closing a sale." (Evaluates sales process management, client communication, and CRM utilization.)

• "How do you stay current with design trends, and how would you apply that knowledge to recommend Porcelanosa products?" (Tests industry awareness, product knowledge, and consultative selling approach.)

Company & Culture Questions:

• "What do you know about Porcelanosa, and why are you interested in working here?" (Measures research, brand alignment, and motivation.)

• "How do you see yourself contributing to the team and the overall success of the showroom?" (Evaluates teamwork, cultural fit, and understanding of the role's impact.)

Portfolio Presentation Strategy:

• Opening Statement: Start with a brief overview of your career focus and what you aim to showcase in your portfolio.

• Project Selection: Clearly state which projects you've chosen and why they are relevant to this role.

• Narrative Flow: For each project, tell a story: the client's challenge, your approach (consultation, design, product selection), the solution, and the outcome (sales closed, client satisfaction).

• Highlight Key Skills: Explicitly connect your portfolio examples to the required skills like CAD usage, sales closing, relationship building, and design expertise.

• Quantify Success: Use data points like revenue generated, client referral rates, or project scope to demonstrate impact.

• Closing: Summarize your value proposition and reiterate your enthusiasm for the Design Consultant role at Porcelanosa.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of design acumen, sales prowess, and operational awareness. Candidates should be ready to articulate their process, quantify their achievements, and show genuine interest in Porcelanosa's brand and products. The portfolio presentation is a critical component and should be rehearsed.

📌 Application Steps

To apply for this Design Consultant II position at Porcelanosa USA:

• Submit Your Application: Utilize the provided link on the ADP workforcenow portal to submit your resume and complete the application form.

• Curate Your Operations Portfolio: Prepare a digital portfolio that includes 2-3 detailed case studies of your design consulting and sales achievements. Focus on showcasing your process, client engagement, and quantifiable sales results, tailored to Porcelanosa's product lines.

• Optimize Your Resume: Ensure your resume clearly highlights your 3-4 years of relevant experience, key skills in design consulting, sales, customer service, and CAD software proficiency. Use action verbs and quantify achievements where possible.

• Practice Your Interview Responses: Prepare to discuss your experience using the STAR method (Situation, Task, Action, Result) for behavioral questions. Rehearse your portfolio presentation and be ready to discuss your approach to sales challenges and client consultations.

• Research Porcelanosa: Thoroughly familiarize yourself with Porcelanosa's product catalog, design aesthetic, target market, and company values to demonstrate genuine interest and alignment during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.