Communication and Instructional Design Consultant

📍 Job Overview

Job Title: Communication and Instructional Design Consultant

Company: Regions Hospital & RHSC

Location: Bloomington, Minnesota, United States

Job Type: Full-Time

Category: Learning & Development / Operations Strategy

Date Posted: January 19, 2026

Experience Level: Mid-Senior Level (4-6 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on the strategic development and implementation of impactful learning experiences and internal communications, primarily within a compliance-focused healthcare environment.

• Key responsibilities include designing and creating engaging training materials, collaborating with subject matter experts to ensure accuracy, and evaluating the effectiveness of learning programs.

• The consultant will leverage multimedia and e-learning platforms to deliver content and stay abreast of emerging trends in instructional design and educational technology.

• A strong emphasis is placed on research, analysis, and translating complex regulatory information into accessible and actionable content for diverse internal audiences.

📝 Enhancement Note: While the title is "Communication and Instructional Design Consultant," the emphasis on compliance-related topics and the healthcare setting suggests this role operates within a GTM (Go-to-Market) or operational framework, focusing on enabling internal teams to understand and adhere to critical regulations. This translates to a need for strong process understanding and the ability to communicate complex operational requirements effectively.

📈 Primary Responsibilities

• Curriculum and Course Development: Design, develop, and implement comprehensive learning courses and curricula aligned with specific compliance-related learning objectives and audience needs, ensuring a structured and logical flow of information.

• Internal Communication Strategy: Develop and design engaging content for various internal communication channels, translating complex regulatory information into clear, concise, and actionable messages for colleagues.

• Subject Matter Expert (SME) Collaboration: Partner closely with internal SMEs (e.g., Legal, Compliance, HR) to gather information, validate content accuracy, and ensure all learning and communication materials are up-to-date and legally sound.

• Learning Experience Design & Delivery: Implement courses and learning modules utilizing e-learning platforms, multimedia tools, and potentially blended learning approaches to maximize engagement and knowledge retention.

• Effectiveness Assessment & Quality Assurance: Conduct thorough assessments of developed courses and communications to measure their effectiveness, identify areas for improvement, and ensure overall quality and compliance with established standards.

• Innovation and Trend Integration: Proactively research and stay updated on emerging trends and best practices in instructional design, adult learning theory, educational technology, and compliance communication strategies to continuously enhance learning experiences.

• System Thinking and Process Integration: Apply a system-oriented mindset to understand how learning and communication initiatives integrate with broader organizational processes and compliance frameworks.

• Project Support: Provide dedicated support for complex projects related to compliance training and communication rollouts, managing timelines and deliverables effectively.

📝 Enhancement Note: The responsibilities indicate a need for strong project management skills, particularly in managing cross-functional dependencies and ensuring timely delivery of critical compliance training materials. This aligns with operations roles that focus on driving critical initiatives.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Instructional Design, Education, Communications, or a closely related field.

• Preferred: Advanced degree in a relevant discipline such as Juris Doctor (JD), Master of Health Administration (MHA), Master of Public Health (MPH), or Master of Business Administration (MBA).

Experience:

• 4-6 years of professional experience in instructional design, e-learning development, or communication development, preferably within a healthcare or other highly regulated environment.

Required Skills:

• Instructional Design & E-Learning: Demonstrated expertise in designing and developing engaging courses and e-learning modules using various methodologies and tools.

• Communication Development: Proven ability to create clear, concise, and impactful content for internal publications and diverse audiences, adapting messaging effectively.

• Regulatory Acumen: Familiarity with reading, analyzing, and applying complex laws, regulations, and requirements, particularly within healthcare or similar regulated industries.

• Collaboration & Stakeholder Management: Ability to work effectively across departments, collaborating with SMEs and various stakeholders with a responsive, respectful, and team-oriented approach.

• Analytical & Research Skills: Strong capabilities in research, information analysis, and critical thinking to grasp complex concepts, identify key impacts, and translate information for others.

• Microsoft Office Suite Proficiency: Familiarity with Microsoft Office applications, including PowerPoint, Excel, and Visio, for content creation and process mapping.

• Self-Motivation & Initiative: Ability to self-motivate, take initiative, and drive projects forward independently.

• Organizational & Time Management: Excellent organizational skills and the ability to manage multiple priorities, adapt to changing conditions, and meet strict deadlines in a fast-paced environment.

• Commitment to Accuracy: Strong attention to detail and a commitment to ensuring accuracy in all developed materials.

• System Thinking Orientation: Ability to understand and operate within complex systems and processes.

Preferred Skills:

• Experience specifically within a healthcare setting.

• Experience with specific e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) or learning management systems (LMS).

• Knowledge of adult learning principles and learning experience design (LXD) best practices.

📝 Enhancement Note: The requirement for experience in a "healthcare or other highly regulated environment" and familiarity with "complex laws, regulations and requirements" strongly suggests that this role requires an understanding of operational compliance frameworks and the ability to translate intricate policies into practical learning.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Instructional Design Case Studies: Showcase a minimum of 2-3 detailed case studies demonstrating the full lifecycle of instructional design projects, from needs assessment and objective setting to development, implementation, and evaluation.

• Communication Samples: Provide examples of internal communications developed for complex topics, highlighting the ability to tailor messaging for different audiences and achieve specific communication goals.

• Regulatory Compliance Project Examples: Include any projects where you translated complex regulatory requirements (e.g., HIPAA, healthcare compliance laws) into understandable training or communication materials.

• Process Improvement Demonstrations: Highlight instances where your instructional design or communication efforts led to measurable improvements in compliance adherence, knowledge retention, or process efficiency.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping out learning development workflows and identifying opportunities for optimization to improve efficiency and effectiveness.

• System Implementation & Integration: Showcase experience with implementing learning solutions within Learning Management Systems (LMS) or other relevant operational systems, and integrating them into existing organizational processes.

• Measurement & Performance Analysis: Illustrate how you have designed and executed evaluations to measure the impact and ROI of learning and communication initiatives, using data to drive continuous improvement.

📝 Enhancement Note: For this role, a portfolio should emphasize not just the creative aspects of design but also the strategic impact on compliance and operational efficiency. Candidates should be prepared to discuss the metrics used to demonstrate success and the processes followed to achieve those outcomes.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health, Dental, and Vision Insurance plans.

• Retirement Savings Plan (e.g., 401(k)) with potential company match.

• Paid Time Off (PTO), including vacation, sick leave, and holidays.

• Life Insurance and Disability Coverage.

• Professional Development and Tuition Reimbursement opportunities.

• Employee Assistance Program (EAP).

Working Hours:

• Standard full-time hours, typically 40 hours per week. While the role is on-site, there may be some flexibility in daily start/end times, subject to team and operational needs. Occasional overtime may be required to meet project deadlines, particularly during critical compliance rollouts.

📝 Enhancement Note: The salary range is an estimation based on industry data for similar roles in the Bloomington, MN area. Actual compensation will be determined by the hiring organization based on qualifications, experience, and internal compensation structures.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services / Hospital System

Company Size: Large Enterprise (likely 10,000+ employees based on HealthPartners' scale)

Founded: HealthPartners was founded in 1997 through a merger, with Regions Hospital having a longer history dating back to 1880s. This indicates a stable organization with deep roots in the community.

Team Structure:

• This role is likely part of a larger Learning & Development, Human Resources, or Compliance department.

• The team structure would involve collaboration with various functional groups, including SMEs from Legal, Compliance, Risk Management, and potentially IT for system integration.

Methodology:

• Data-Driven Approach: Emphasis on using data to assess learning needs, measure program effectiveness, and drive continuous improvement in compliance training.

• Collaborative Development: A strong reliance on cross-functional collaboration with SMEs to ensure the accuracy and relevance of training content.

• Process-Oriented Learning: Focus on designing learning that supports and reinforces established organizational processes and compliance requirements.

• User-Centric Design: Commitment to creating learning experiences that are engaging, accessible, and effective for the target audience (colleagues).

Company Website: https://www.healthpartners.com/

📝 Enhancement Note: HealthPartners is a well-established integrated healthcare organization. This implies a structured environment with established processes and a strong focus on patient care and regulatory adherence, which significantly influences the nature of compliance training and communication.

📈 Career & Growth Analysis

Operations Career Level: This position is considered a mid-to-senior level individual contributor role. It requires specialized expertise in instructional design and communication, coupled with the ability to navigate complex regulatory landscapes. The "Consultant" title suggests a level of autonomy and expertise.

Reporting Structure: The role likely reports to a manager or director within a department focused on Learning & Development, Employee Education, or Corporate Compliance. This position will interact extensively with Subject Matter Experts (SMEs) across various departments, including Legal and Compliance, and potentially with IT teams for system implementation.

Operations Impact: The consultant's work directly impacts operational efficiency and risk mitigation by ensuring employees understand and adhere to critical compliance regulations. Effective training and communication reduce the likelihood of non-compliance, potential fines, and reputational damage, thereby safeguarding the organization's operational integrity and financial stability.

Growth Opportunities:

• Specialization Advancement: Deepen expertise in specific areas of instructional design, e-learning development, or healthcare compliance.

• Leadership Potential: Transition into roles with direct management responsibilities over learning and development teams or specialized compliance training programs.

• Cross-Functional Mobility: Opportunities to move into broader roles within HR, Compliance, or Project Management, leveraging a strong understanding of organizational processes and employee enablement.

• Continuous Learning: Access to professional development, certifications, and advanced degrees (as preferred qualifications suggest) to enhance skills and career trajectory.

📝 Enhancement Note: The "Consultant" title and preference for advanced degrees hint at a pathway for individuals seeking to become subject matter authorities or move into strategic operational leadership roles within L&D or Compliance.

🌐 Work Environment

Office Type: This is an on-site role, suggesting a traditional office environment within a hospital or corporate campus setting.

Office Location(s): Bloomington, Minnesota, likely within the HealthPartners corporate offices or a dedicated training facility.

Workspace Context:

• Collaborative Environment: Expect a workplace that encourages interaction with colleagues, SMEs, and potentially other members of the L&D or Compliance team. This is crucial for gathering information and ensuring content accuracy.

• Technology-Rich: Access to standard office technology, including computers, internet, and potentially specialized software for instructional design and communication development.

• Team Interaction: Opportunities to participate in team meetings, project discussions, and cross-departmental working groups to support learning initiatives.

Work Schedule: A standard 40-hour work week is expected, with the possibility of some flexibility in daily hours. The fast-paced healthcare environment may necessitate adaptability and occasional extended hours to meet critical deadlines, especially around regulatory changes or audit preparations.

📝 Enhancement Note: While on-site, the role's success hinges on effective virtual and in-person collaboration. Candidates should be comfortable with a blend of independent work and team-based project execution within a professional office setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will review applications and resumes for basic qualifications and experience.

• Hiring Manager Interview: A discussion focused on your background, experience with instructional design and communication, and understanding of regulated environments.

• Skills Assessment/Case Study: Candidates will likely be given a practical exercise or case study to design a short training module or communication plan related to a hypothetical compliance scenario. This assesses your design process, content creation skills, and ability to apply regulatory knowledge.

• Panel Interview: Meeting with key stakeholders, including the hiring manager, potential team members, and SMEs from Compliance/Legal. This stage assesses cultural fit, collaboration style, and deeper understanding of operational impact.

• Final Interview: May involve senior leadership for final approval.

Portfolio Review Tips:

• Structure and Clarity: Organize your portfolio logically. Clearly label each piece with the project goal, your role, the tools used, and the outcomes.

• Compliance Focus: For each relevant piece, explicitly state how it addresses complex regulations, improves compliance adherence, or mitigates operational risk.

• Process Walkthrough: Be prepared to walk through your design process for 1-2 key projects, detailing your approach to needs analysis, SME collaboration, content development, and evaluation.

• Metrics and Impact: Quantify results whenever possible. If direct metrics are unavailable, articulate the anticipated impact on compliance, efficiency, or employee understanding.

• Tailor to the Role: Highlight projects that demonstrate experience in healthcare, regulated industries, or complex communication challenges.

Challenge Preparation:

• Scenario Analysis: Practice analyzing hypothetical compliance scenarios and outlining a communication or training strategy. Consider the target audience, key messages, delivery methods, and evaluation metrics.

• Content Creation Practice: Prepare to draft a short piece of content (e.g., learning objective, key message points, brief module outline) under timed conditions.

• SME Collaboration Simulation: Think about how you would approach gathering information from busy, potentially resistant SMEs. Practice articulating the value of your role and the training initiative.

📝 Enhancement Note: The case study or skills assessment is critical. Candidates should prepare by reviewing common healthcare compliance topics (e.g., HIPAA, patient safety, code of conduct) and practicing how to break down complex information into digestible learning components.

🛠 Tools & Technology Stack

Primary Tools:

• Instructional Design Authoring Tools: Articulate Storyline, Adobe Captivate, or similar software for creating interactive e-learning modules.

• Learning Management Systems (LMS): Experience with deploying content to and managing courses within an LMS (specific platform to be confirmed by the company).

• Content Management Systems (CMS): Potentially used for internal publications and communication dissemination.

Analytics & Reporting:

• LMS Reporting: Ability to extract and analyze data from the LMS to track course completion, assessment scores, and learning effectiveness.

• Survey Tools: Experience with tools like SurveyMonkey or internal platforms for gathering feedback on training and communications.

• Data Analysis Tools: Proficiency in Excel for basic data manipulation and analysis of feedback and assessment results.

CRM & Automation:

• While not a direct CRM role, understanding how training and communication initiatives support broader operational goals (e.g., sales enablement, customer service standards) can be beneficial.

• Familiarity with project management tools (e.g., Asana, Trello, Microsoft Project) for managing development timelines.

📝 Enhancement Note: While specific tools aren't listed, the role implies proficiency with standard e-learning authoring software and an understanding of how to leverage an LMS for reporting and program management. Familiarity with Microsoft Office Suite is explicitly mentioned.

👥 Team Culture & Values

Operations Values:

• Patient-Centricity: A core value in healthcare, influencing the ultimate goal of all compliance and training efforts – to ensure safe and effective patient care.

• Integrity & Ethics: Paramount in a regulated environment, driving the need for robust compliance training and ethical communication.

• Collaboration & Teamwork: Essential for success in a complex organization with diverse departments and expertise.

• Continuous Improvement: A commitment to proactively enhancing processes, learning experiences, and communication strategies.

• Accountability: Taking ownership of responsibilities, particularly in ensuring the accuracy and effectiveness of critical compliance information.

Collaboration Style:

• Cross-Functional Integration: Expectation to work closely with individuals from Legal, Compliance, Risk Management, HR, and potentially IT, requiring strong interpersonal and communication skills.

• Feedback-Driven: An environment that values constructive feedback to refine content and processes, fostering a culture of learning and adaptation.

• Knowledge Sharing: Opportunities to share expertise in instructional design and communication best practices, while also learning from subject matter experts in compliance and healthcare operations.

📝 Enhancement Note: The culture likely emphasizes a blend of structured processes (due to regulation) and a collaborative, mission-driven approach (inherent in healthcare). Adaptability and a proactive mindset are key to navigating this environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Regulations: The primary challenge is to distill intricate and often dry legal/regulatory information into engaging, understandable, and actionable content for a diverse workforce.

• Engaging a Busy Workforce: Capturing and maintaining the attention of busy healthcare professionals who may perceive compliance training as a mandatory, low-priority task.

• Keeping Pace with Regulatory Changes: The healthcare industry is subject to constant regulatory updates, requiring continuous adaptation and revision of training materials.

• Measuring Training Effectiveness: Demonstrating the direct impact of training and communication on compliance metrics and operational outcomes can be challenging.

Learning & Development Opportunities:

• Specialized Certifications: Opportunities to pursue certifications in instructional design, e-learning development, or healthcare compliance.

• Advanced Degree Support: The preference for advanced degrees suggests potential employer support for further education relevant to the role.

• Industry Conferences & Workshops: Access to learning opportunities at conferences focused on instructional design, adult learning, and healthcare compliance.

• Mentorship: Potential to be mentored by senior leaders in L&D, Compliance, or operational strategy within the organization.

📝 Enhancement Note: This role offers a significant opportunity to become an expert in a critical and evolving field within healthcare operations – ensuring regulatory adherence through effective learning and communication.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a complex regulatory requirement into an engaging training module. What was your process, and what was the outcome?" (Focus on process, SME collaboration, and impact)

• "How do you ensure your communication or training materials are effective for diverse audiences with varying levels of technical or regulatory understanding?" (Highlight communication strategy, audience analysis, and tailoring)

• "Walk me through a project where you identified a need for improved compliance training or communication. How did you propose and implement a solution?" (Emphasize initiative, problem-solving, and process improvement)

Company & Culture Questions:

• "What do you know about HealthPartners and our commitment to patient care and compliance?" (Research the company mission, values, and recent initiatives)

• "How do you approach collaboration with subject matter experts, especially when they have different priorities or perspectives?" (Demonstrate relationship-building and negotiation skills)

Portfolio Presentation Strategy:

• Tell a Story: For each portfolio piece, frame it as a narrative: the problem/need, your solution (the design/communication), the process, and the results/impact.

• Focus on Impact: Quantify where possible. If you can't quantify, clearly articulate the qualitative benefits (e.g., improved clarity, reduced confusion, better adherence).

• Highlight Regulatory Translation: For compliance-related projects, explicitly detail how you simplified complex information and ensured accuracy.

• Showcase Your Process: Be ready to discuss your design methodology, how you collaborated with SMEs, and how you evaluated effectiveness.

📝 Enhancement Note: Interviewers will be looking for a blend of creative design skills, strong analytical capabilities, excellent communication, and a grounded understanding of operational realities within a regulated healthcare environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Oracle Cloud portal for Regions Hospital & RHSC.

• Resume Optimization: Tailor your resume to highlight keywords from the job description, specifically emphasizing experience in instructional design, e-learning development, communication strategy, healthcare or regulated environments, and compliance-related projects. Quantify achievements with metrics where possible.

• Portfolio Curation: Prepare a digital portfolio that showcases your best work, focusing on instructional design case studies, communication samples, and any projects demonstrating translation of complex regulatory information. Ensure it's easily accessible and clearly organized.

• Interview Practice: Prepare for behavioral questions by using the STAR method (Situation, Task, Action, Result) and practice articulating your design process and problem-solving skills, especially concerning compliance challenges.

• Company Research: Thoroughly research HealthPartners and Regions Hospital. Understand their mission, values, patient care philosophy, and any recent news or initiatives related to compliance or employee development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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