Communication and Instructional Design Consultant

📍 Job Overview

Job Title: Communication and Instructional Design Consultant

Company: Lakeview Hospital (HealthPartners)

Location: Bloomington, MN, United States

Job Type: Full-Time

Category: Learning & Development / Operations Support

Date Posted: January 19, 2026

Experience Level: Mid-Level (4-6 years)

Remote Status: On-site

🚀 Role Summary

• Develops and designs engaging learning materials and communications focused on Compliance-related topics within a healthcare setting.

• Collaborates with Subject Matter Experts (SMEs) to translate complex regulatory information into accessible and effective training content.

• Leverages e-learning platforms and multimedia to create dynamic learning experiences that enhance colleague knowledge and adherence to compliance standards.

• Conducts quality assurance on all developed materials to ensure accuracy, effectiveness, and alignment with learning objectives and regulatory requirements.

📝 Enhancement Note: While the title is "Communication and Instructional Design Consultant," the core responsibilities and required experience in a regulated environment, specifically healthcare, indicate a strong operational support function. The focus on Compliance and translating complex regulations suggests a role that directly impacts operational efficiency and risk mitigation.

📈 Primary Responsibilities

• Instructional Design & Course Development: Design, develop, and implement comprehensive courses and curricula that meet specific learning objectives, with a particular emphasis on compliance-related topics relevant to healthcare operations.

• Communication Content Creation: Develop engaging and informative content for various internal publications, ensuring clarity and impact for diverse internal audiences.

• SME Collaboration & Content Integration: Partner closely with Subject Matter Experts (SMEs) from various departments to gather information, validate content accuracy, and ensure the practical application of compliance requirements in daily operations.

• Learning Experience Design & Delivery: Utilize e-learning platforms, multimedia tools, and adult learning principles to create interactive and effective learning experiences that drive knowledge retention and behavioral change.

• Quality Assurance & Effectiveness Assessment: Conduct thorough assessments of all developed courses and communications to ensure they are accurate, up-to-date, effective in achieving learning goals, and meet all regulatory and internal policy standards.

• Innovation & Trend Monitoring: Proactively research and stay informed about emerging trends in instructional design, educational technology, and compliance communication strategies to continuously enhance the learning and development offerings.

• System Thinking Application: Apply a systems-oriented approach to learning design, considering how individual training modules integrate into broader operational workflows and compliance frameworks.

📝 Enhancement Note: The responsibilities emphasize a blend of creative content development and rigorous operational application. The focus on "compliance-related topics" and "healthcare regulations" highlights the critical nature of this role in ensuring operational integrity and risk management within the hospital.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Instructional Design, Education, Communications, or a closely related field.

• Preferred: Advanced degree such as JD, MHA, MPH, or MBA, demonstrating a deeper understanding of healthcare operations, compliance, or business strategy.

Experience:

• 4-6 years of experience in instructional design, e-learning development, or communication development, preferably within a healthcare or other highly regulated environment.

Required Skills:

• Instructional Design Expertise: Demonstrated ability to design and develop effective learning courses and curriculum tailored to specific learning objectives and audience needs.

• Communication Development Proficiency: Skill in creating engaging and clear content for various internal communication channels.

• Collaboration & Interpersonal Skills: Ability to work effectively across departments and with Subject Matter Experts (SMEs), fostering a collaborative and responsive approach.

• Regulatory Acumen: Familiarity with reading, analyzing, and translating complex laws, regulations, and requirements (specifically healthcare or similar regulated industries) into understandable training materials.

• Microsoft Office Suite Proficiency: Strong command of Microsoft Office applications, including PowerPoint for presentations, Excel for data analysis, and Visio for process flow visualization.

• Written & Oral Communication: Excellent ability to communicate complex concepts clearly and effectively to diverse audiences, tailoring messages appropriately.

• Critical Thinking & Problem Solving: Ability to grasp new and complex concepts quickly, identify key impacts, and translate them for others, demonstrating strong analytical and problem-solving skills.

• Self-Motivation & Initiative: Proven ability to self-motivate, take initiative, and work independently with minimal supervision.

• Organizational & Time Management: Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously in a fast-paced environment.

• Research & Analysis: Strong research and information analysis capabilities to gather and synthesize data for content development.

• Attention to Detail: A strong commitment to accuracy and meticulous attention to detail in all work products.

Preferred Skills:

• Experience working specifically within a healthcare setting.

• System thinking/orientation for understanding interconnected processes.

• A drive for proactive and continuous improvement in learning and communication strategies.

📝 Enhancement Note: The emphasis on a regulated environment and healthcare regulations is crucial. Candidates should highlight experience in translating complex policies into actionable training. The "system thinking" requirement suggests the need to understand how training impacts broader operational workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Instructional Design Case Studies: Showcase examples of courses developed, detailing the learning objectives, target audience, design process, and any measurable outcomes or improvements achieved.

• Communication Campaign Examples: Present samples of internal communications developed for complex topics, demonstrating clarity, engagement, and effectiveness in conveying key messages.

• Process Flow Documentation: Include examples of process mapping or visualization (e.g., using Visio) related to learning development workflows or compliance procedures.

Process Documentation:

• Demonstrate experience in documenting the end-to-end process of instructional design, from needs analysis and SME consultation through development, implementation, and evaluation.

• Provide examples of how you have implemented or improved learning workflows, potentially leveraging e-learning platforms or automation tools.

• Showcase methods used for measuring the effectiveness and impact of training programs and communication initiatives on operational performance and compliance.

📝 Enhancement Note: For this role, the portfolio should clearly illustrate the candidate's ability to design and deliver effective learning and communication solutions within a regulated context. Examples should highlight the translation of complex information into practical, actionable content for operational staff.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage.

• Retirement Savings Plan: 401(k) or similar plan with potential employer match.

• Paid Time Off: Vacation, sick leave, and holidays.

• Professional Development: Opportunities for continued learning, certifications, and advanced degrees (as indicated by preferred qualifications).

• Wellness Programs: Access to employee assistance programs and wellness initiatives.

Working Hours:

• Standard full-time hours, likely around 40 hours per week. While the role is on-site, there may be some flexibility in daily start/end times depending on departmental needs and project deadlines.

📝 Enhancement Note: Salary estimate is based on research from reputable compensation data sources for similar roles in the Minneapolis-St. Paul metropolitan area, considering the healthcare industry and the specific skill set required. Benefits are standard for a full-time hospital position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Hospital and Health System)

Company Size: Lakeview Hospital is part of HealthPartners, a large, integrated healthcare system. HealthPartners employs over 27,000 people, indicating a significant organizational structure with ample resources and established processes.

Founded: HealthPartners was founded in 1947, suggesting a long-standing presence and deep expertise in the healthcare sector.

Team Structure:

• This role likely sits within a Learning & Development, Human Resources, or potentially a dedicated Compliance department.

• The team size for Learning & Development or Compliance functions within a large organization can range from a few specialists to larger teams, depending on the scope of services.

• The reporting structure would likely be to a Manager or Director of Learning & Development, Compliance, or HR.

Methodology:

• Data-Driven Learning: Emphasis on using data to identify knowledge gaps, measure training effectiveness, and inform curriculum design.

• Collaborative Development: A strong reliance on working with SMEs and stakeholders to ensure content accuracy and relevance to operational needs.

• Continuous Improvement: A commitment to staying updated on best practices in instructional design and educational technology, and applying a proactive approach to enhancing learning experiences.

• Compliance Focus: A rigorous approach to ensuring all training materials align with healthcare regulations, hospital policies, and ethical standards, directly supporting operational risk management.

Company Website: https://www.lcmchealth.org/ (Lakeview Hospital) / https://www.healthpartners.com/ (HealthPartners)

📝 Enhancement Note: The role operates within a large, established healthcare system, implying a structured environment with formal processes for compliance and training. The culture likely values accuracy, collaboration, and a commitment to patient care and employee development.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-level individual contributor role, acting as a consultant. It requires specialized skills in instructional design and communication, applied within an operational context. The role is pivotal in ensuring the workforce is adequately trained on critical compliance matters, directly impacting operational risk and efficiency.

Reporting Structure: The consultant will likely report to a manager within Learning & Development, HR, or Compliance. They will work independently on projects but will need to collaborate extensively with SMEs and stakeholders across various hospital departments.

Operations Impact: The primary impact of this role is on operational compliance and risk mitigation. By developing clear, effective training on complex regulations, the consultant helps ensure the hospital operates within legal and ethical boundaries, preventing costly errors, fines, or reputational damage. This role also contributes to a more knowledgeable and efficient workforce by improving communication and understanding of operational procedures and policies.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of healthcare compliance or advanced instructional design techniques.

• Senior Consultant/Lead Role: Progress to a senior or lead position within the Learning & Development or Compliance team, taking on more complex projects or mentoring junior staff.

• Management Track: Transition into a management role, overseeing a team of instructional designers or L&D specialists.

• Cross-Departmental Mobility: Leverage acquired knowledge of hospital operations and compliance to move into roles within HR, Quality Improvement, or specific operational leadership positions.

• Further Education: Pursue advanced degrees (MHA, MPH, JD) to qualify for higher-level strategic roles within the healthcare system.

📝 Enhancement Note: The growth path for this role is strong, especially within a large healthcare system. The combination of specialized skills and operational context makes candidates valuable for various strategic and leadership positions within healthcare operations.

🌐 Work Environment

Office Type: This is an on-site role at Lakeview Hospital in Bloomington, MN. The work environment will be a professional office setting within a hospital campus.

Office Location(s): Bloomington, MN, United States. This location provides access to the Minneapolis-St. Paul metropolitan area's resources and talent pool.

Workspace Context:

• Collaborative Space: The consultant will likely have a dedicated workspace, but will also need to be comfortable working in meeting rooms and potentially other collaborative areas for SME interviews and team discussions.

• Technology & Tools: Access to standard office technology, including computers, software suites (Microsoft Office), and potentially specialized e-learning development tools and Learning Management Systems (LMS).

Work Schedule:

• A standard 40-hour work week is expected, primarily during business hours. However, project deadlines and critical compliance training rollouts may require occasional flexibility in working hours to ensure timely completion.

📝 Enhancement Note: The on-site requirement means candidates should be prepared for a traditional office environment within a hospital setting. The collaborative aspects are key, demanding strong interpersonal skills for effective engagement with various hospital staff.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: An in-depth discussion with the hiring manager focusing on specific experience, problem-solving skills, and understanding of instructional design and compliance within healthcare.

• Portfolio Review & Presentation: Candidates will likely be asked to present a portfolio showcasing their instructional design and communication work. This may include a specific case study demonstrating how they developed content for a complex topic or regulatory requirement.

• SME/Team Interview: An interview with potential colleagues or Subject Matter Experts to assess collaboration skills, technical aptitude, and ability to integrate into the existing team dynamic.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best demonstrate your ability to design effective learning and communication for complex, regulated topics. Prioritize examples that show a clear process from needs analysis to measurable outcomes.

• Focus on the "Why" and "How": For each project, clearly articulate the problem or need, your specific role and approach, the design choices you made (and why), and the results achieved. Use the STAR method (Situation, Task, Action, Result) for case studies.

• Highlight Compliance Experience: If possible, include a project that specifically addresses compliance training or the translation of regulations. Detail how you ensured accuracy and effectiveness.

• Showcase Technical Skills: Include examples that demonstrate proficiency in relevant e-learning tools, multimedia development, and communication platforms.

Challenge Preparation:

• Be prepared for potential scenario-based questions asking how you would approach developing training for a new compliance regulation or a complex operational process.

• Practice articulating your design process clearly and concisely.

• Be ready to discuss your understanding of adult learning principles and how they apply to a healthcare setting.

• Research Lakeview Hospital and HealthPartners’ stated values, mission, and recent initiatives to tailor your responses and demonstrate genuine interest.

📝 Enhancement Note: The portfolio review is a critical component. Candidates should prepare a compelling narrative that highlights their ability to translate complex information into actionable knowledge, a core requirement for this operational support role.

🛠 Tools & Technology Stack

Primary Tools:

• E-Learning Authoring Tools: Articulate Storyline, Adobe Captivate, or similar platforms for creating interactive online courses.

• Learning Management System (LMS): Experience with deploying and managing courses within an LMS (e.g., Oracle Learn Cloud, Cornerstone OnDemand, Docebo) is highly probable.

Analytics & Reporting:

• LMS Reporting: Ability to extract and analyze data from the LMS to track course completion, learner progress, and assessment scores.

• Survey & Feedback Tools: Tools like SurveyMonkey, Qualtrics, or internal survey platforms for gathering learner feedback and evaluating training effectiveness.

CRM & Automation:

• While not a direct CRM role, understanding how training integrates with employee data systems (relevant to HRIS) is beneficial.

• Microsoft Office Suite: Advanced proficiency in Word, Excel, PowerPoint, and Visio. Excel may be used for data analysis related to training effectiveness or needs assessments.

📝 Enhancement Note: Proficiency with e-learning authoring tools and LMS platforms is essential. Familiarity with graphic design and video editing tools will enhance the quality of developed materials. The ability to analyze data from these systems is key for demonstrating impact.

👥 Team Culture & Values

Operations Values:

• Patient-Centricity: All training and communications ultimately support the hospital's mission to provide excellent patient care.

• Integrity & Compliance: A strong emphasis on ethical conduct, adherence to regulations, and maintaining the highest standards of trust.

• Collaboration: A value placed on teamwork, open communication, and working effectively across departments to achieve common goals.

• Continuous Improvement: A commitment to ongoing learning, innovation, and seeking better ways to serve patients and colleagues.

Collaboration Style:

• Partnership with SMEs: A consultative approach, working closely with subject matter experts to co-create content, ensuring accuracy and practical relevance for operational staff.

• Cross-Functional Engagement: Proactive communication and engagement with stakeholders from various departments (e.g., clinical, IT, legal, HR) to ensure training meets diverse needs and integrates smoothly into operational workflows.

• Feedback Integration: An open culture for receiving and providing constructive feedback on learning materials and communication strategies to drive continuous improvement.

• Knowledge Sharing: Encouraging the sharing of best practices and lessons learned within the L&D or Compliance team to foster collective growth and efficiency.

📝 Enhancement Note: The culture likely emphasizes a blend of patient care mission, operational efficiency, and rigorous adherence to compliance. Candidates who can demonstrate a collaborative spirit and a commitment to accuracy will align well with these values.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Regulations: The primary challenge is to effectively translate complex healthcare laws, regulations, and hospital policies into easily understandable and actionable learning content for diverse audiences with varying levels of technical expertise.

• Engaging Diverse Learners: Developing training that effectively engages a broad spectrum of hospital employees, from frontline clinical staff to administrative personnel, each with different learning styles and priorities.

• Keeping Pace with Changes: Ensuring training materials are consistently updated to reflect evolving regulations, hospital policies, and best practices in a dynamic healthcare environment.

Learning & Development Opportunities:

• Advanced Compliance Training: Opportunities to gain deeper knowledge in specific areas of healthcare compliance (e.g., HIPAA, patient safety, billing regulations).

• E-Learning Specialization: Developing expertise in advanced instructional design software, learning technologies, and innovative e-learning methodologies.

• Project Management Skills: Opportunity to lead larger, more complex training development projects, enhancing project management capabilities.

• Industry Certifications: Pursuing certifications in instructional design (e.g., CPTD from ATD) or healthcare compliance.

• Mentorship: Access to experienced professionals within HealthPartners for guidance on career development and operational best practices.

📝 Enhancement Note: Candidates should acknowledge the inherent challenges of working within a regulated industry and demonstrate a proactive approach to overcoming them through effective design and continuous learning.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a complex regulation into a training program. What was your process, and what were the outcomes?" (Focus on process, SME collaboration, and impact.)

• "How do you ensure your learning materials are engaging and effective for a diverse audience, such as clinical staff and administrative employees?" (Highlight adult learning principles, varied media, and audience analysis.)

Company & Culture Questions:

• "What interests you about working for HealthPartners and specifically at Lakeview Hospital?" (Research their mission, values, and recent news.)

• "How do you approach collaboration with Subject Matter Experts who may have different priorities or working styles?" (Emphasize communication, active listening, and finding common ground.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly state the objective, your role, the challenges, your solutions (design choices), and the results.

• Focus on Process: Walk interviewers through your design process – from initial brief/needs analysis to final delivery and evaluation.

• Highlight Key Skills: Explicitly connect your portfolio pieces to the required skills (e.g., "This project demonstrates my ability to work with SMEs," or "Here's an example of how I used multimedia to enhance engagement").

• Quantify Achievements: Use numbers and data whenever possible to showcase the impact of your work.

• Be Ready for Questions: Anticipate questions about your design choices, challenges faced, and how you would adapt your approach for different scenarios.

📝 Enhancement Note: Interview preparation should focus on demonstrating a structured, data-informed approach to instructional design within the specific context of healthcare compliance and operations. Showcasing a proactive and collaborative mindset will be key.

📌 Application Steps

To apply for this Communication and Instructional Design Consultant position:

• Submit your application through the Oracle Cloud candidate portal (https://fa-etnv-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lakeview-hospital/job/116763).

• Tailor Your Resume: Highlight experience in instructional design, e-learning development, communication, and particularly any work within regulated environments or healthcare. Use keywords from the job description such as "Compliance," "Instructional Design," "Course Development," and "Healthcare Regulations."

• Prepare Your Portfolio: Select and organize your strongest work samples that demonstrate your skills in designing engaging learning experiences and clear communications for complex topics. Be ready to present specific case studies that showcase your process and impact.

• Research Lakeview Hospital & HealthPartners: Understand their mission, values, and any recent initiatives or challenges in healthcare delivery and compliance. This will help you tailor your application and interview responses.

• Practice Interview Responses: Prepare for behavioral and situational interview questions, especially those related to translating complex information, working with SMEs, and measuring training effectiveness.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.