CBS-BMC - BMC Enablement-Technology Enablement-Sr Associate-UX UAT

📍 Job Overview

Job Title: Senior Associate - UX UAT (BMC Enablement-Technology Enablement)

Company: EY

Location: Taguig, Metro Manila, Philippines

Job Type: Full-time

Category: Marketing Technology Operations / User Experience Testing

Date Posted: March 05, 2026

Experience Level: 4+ years (Senior Associate)

Remote Status: On-site

🚀 Role Summary

• This role focuses on User Acceptance Testing (UAT) for marketing technology products within EY's Business Marketing and Communications (BMC) function, specifically within the Technology Enablement discipline.

• The Senior Associate will be instrumental in validating the usability, user experience, design consistency, and responsiveness of digital marketing platforms.

• This position requires a keen eye for detail, a strong understanding of UX principles, and proficiency in testing across various devices and browsers.

• The role involves close collaboration with UX UAT leads, product managers, and IT teams to ensure high-quality, user-centric technology solutions.

📝 Enhancement Note: While the title suggests a "UX UAT" role, the responsibilities and required skills place this firmly within a Marketing Technology Operations or Digital Operations umbrella, with a strong emphasis on the user experience aspect of technology deployment within the BMC function. The "BMC-Technology Enablement" designation indicates a focus on enabling marketing and communication efforts through technology.

📈 Primary Responsibilities

• Execute User Acceptance Testing (UAT) for marketing technology products, with a strong emphasis on evaluating usability, user experience, design consistency, accessibility, and responsiveness.

• Validate end-to-end user journeys across various desktop, tablet, and mobile browsers, meticulously checking layout, navigation, and interaction patterns.

• Identify, log, and meticulously track defects and issues related to usability, accessibility, design fidelity, and branding, escalating them to the UAT lead for timely resolution.

• Contribute to the development, refinement, and consistent application of UX testing standards, procedures, and best practices.

• Assist in the creation and execution of UX-focused test scripts and scenarios, ensuring comprehensive coverage of different interaction flows and device breakpoints.

• Coordinate defect tracking, resolution, and retesting efforts, ensuring that UX impact and user journey continuity are maintained throughout the process.

• Support the preparation and delivery of UX-related UAT deliverables, such as usability observation reports and step-by-step user guides.

• Collaborate with cross-functional teams, including Product Managers and EY IT teams, to ensure successful technology adoption and user satisfaction.

• Troubleshoot issues by analyzing test results and presenting findings to development and product teams.

📝 Enhancement Note: The responsibilities clearly indicate a hands-on testing role with a critical UX focus. The emphasis on "end-to-end user journeys," "design consistency," and "responsiveness" suggests a need for a tester who can think like an end-user and evaluate the overall user experience, not just functional correctness.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Computer Science, Information Technology, Design, Marketing, or a related field is typically expected for a Senior Associate role with 4+ years of experience.

Experience: Minimum of 4 years of dedicated User Acceptance Testing (UAT) experience, with a significant focus on User Experience (UX) validation.

Required Skills:

• Proven experience in UX validation, QA, and UAT processes, methodologies, and tools.

• Demonstrated ability to interpret wireframes, design specifications, and functional requirements to accurately validate design fidelity.

• Proficiency in writing and executing comprehensive test cases and scripts.

• Familiarity with mobile operating systems, various web browsers, and responsive design testing principles.

• Strong understanding of design consistency, accessibility standards (e.g., WCAG), and responsiveness across different devices and screen sizes.

• Fluency with Microsoft Office Suite (Word, Excel, PowerPoint).

• A strong "design eye" for spotting inconsistencies in layout, typography, spacing, and visual hierarchy.

• Excellent written and verbal communication skills, with the ability to articulate technical issues clearly to both technical and non-technical stakeholders.

• Proven ability to manage time effectively, prioritize tasks to meet aggressive deadlines, and deliver high-quality output with meticulous attention to detail.

Preferred Skills:

• Working experience with Enterprise Content Management Systems (CMS), specifically Adobe Experience Manager (AEM), is highly preferred.

• Experience with other CMS platforms like WordPress.

• Familiarity with end-to-end marketing technology platforms, including email marketing, web publishing, social media management, video hosting, and automation processes.

• Exposure to digital design principles or workflows.

• Enthusiasm and a proactive approach to learning new technologies and processes in a fast-paced environment.

• A strategic, end-to-end, and results-oriented mindset.

• Ability to build rapport and trust with internal stakeholders and clients.

📝 Enhancement Note: The explicit mention of "4+ years of UX UAT experience" and "Working experience of AEM (Preferred but not essential)" helps define the seniority and specific technical exposure required. The emphasis on "design eye" and "digital design" suggests that candidates with a background in design or a strong aesthetic sensibility will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of past UX UAT projects, highlighting your specific contributions to usability and design validation.

• Examples of test cases and scripts developed for UX-focused testing scenarios.

• Case studies demonstrating how you identified and logged defects related to user experience, design consistency, or accessibility.

• Evidence of collaboration with design, development, or product teams to resolve UX-related issues.

Process Documentation:

• Showcase your understanding of the UAT lifecycle, from test planning and script creation to execution, defect management, and reporting.

• Demonstrate experience in adhering to or contributing to the development of UX testing standards and procedures.

• Illustrate your approach to testing end-to-end user journeys and validating design fidelity against specifications.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested, candidates are strongly advised to prepare examples of their work that demonstrate their UX UAT capabilities, especially concerning design validation and defect reporting. This aligns with the "demonstrate experience" requirement for UX validation, QA, and UAT processes.

💵 Compensation & Benefits

Salary Range:

Given the location (Taguig, Philippines) and the Senior Associate level with 4+ years of experience, a competitive salary range for this role would likely fall between PHP 80,000 to PHP 130,000 per month. This estimate is based on industry benchmarks for IT, Technology, and Consulting roles in Metro Manila, considering the specialized nature of UX UAT and marketing technology.

Benefits:

• Continuous learning opportunities and professional development programs.

• Access to a global network of professionals and resources.

• Flexible work environment designed to support work-life balance.

• Opportunities for career advancement within EY's global structure.

• Comprehensive benefits package typically including health insurance, leave credits, and retirement plans (specifics to be confirmed by EY).

Working Hours:

The role specifies a 40-hour work week. However, given the global and virtual teaming environment, there may be a need for occasional flexibility to accommodate meetings or critical testing phases across different time zones, particularly with UK-based clients.

📝 Enhancement Note: Salary ranges for the Philippines are highly dependent on specific job functions, experience, and company, especially for a global firm like EY. The provided range is an estimate based on available market data for similar roles in Metro Manila. Exact compensation will be determined by EY based on candidate qualifications and internal banding.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services (Consulting, Assurance, Tax, Strategy, Transactions, Law). EY is a Big Four firm, operating globally and providing a wide range of business services.

Company Size: EY is a very large global organization, with over 300,000 employees worldwide. This role is within EY Global Delivery Services (GDS), which operates across multiple locations including the Philippines.

Founded: EY was formed in 1989 by the merger of Ernst & Whinney and Arthur Young.

Team Structure:

• The role falls under the BMC (Business Marketing and Communications) function, specifically within Technology Enablement.

• The individual will be part of a team focused on providing and supporting marketing technology solutions.

• The team likely includes UX UAT Leads, Product Managers, Technology Specialists, and potentially collaboration with broader IT and Marketing teams.

Methodology:

• Emphasis on data and technology to drive insights and client solutions.

• Focus on asking better questions to find new answers to complex problems.

• Commitment to building a better working world through client services.

• Agile methodologies may be employed for technology development and testing cycles.

• Strong adherence to EY's global standards and best practices.

Company Website: https://www.ey.com/

📝 Enhancement Note: EY's size and global reach mean that operations roles like this are integrated into a vast ecosystem. The BMC function is crucial for supporting EY's own marketing and communications efforts, leveraging technology to enhance efficiency and impact. The GDS structure implies a highly collaborative, often virtual, and globally distributed team environment.

📈 Career & Growth Analysis

Operations Career Level: Senior Associate (Rank 65). This level typically signifies an individual contributor with significant experience, capable of handling complex tasks independently and mentoring junior team members. It's a mid-level role, often a stepping stone to a Manager or similar leadership position.

Reporting Structure: The role reports to a UX UAT Lead or a Technology Enablement Manager within the BMC function. Collaboration is expected with Product Managers and EY IT teams, indicating cross-functional reporting and interaction.

Operations Impact: This role directly impacts the quality and user experience of marketing technology tools used by EY globally. By ensuring these tools are user-friendly, accessible, and responsive, the role contributes to the efficiency and effectiveness of marketing campaigns and communications, thereby supporting EY's business growth and client engagement strategies.

Growth Opportunities:

• Specialization: Deepen expertise in UX UAT, AEM, and other marketing technologies, potentially becoming a subject matter expert.

• Leadership: Progress to a UX UAT Lead or Manager role, taking on more responsibility for test strategy, team management, and stakeholder communication.

• Cross-functional Mobility: Transition into roles within broader technology enablement, digital product management, or other GDS functions.

• Skill Development: Continuous learning opportunities provided by EY to develop new technical skills, project management capabilities, and leadership potential.

• Global Exposure: Work on projects with international teams and potentially gain exposure to different market needs and technological applications.

📝 Enhancement Note: The Senior Associate designation at EY implies a structured career path. Growth in this role would involve taking on more complex testing scenarios, potentially leading smaller test initiatives, and contributing more strategically to UAT process improvements within the BMC Technology Enablement team.

🌐 Work Environment

Office Type: This is an on-site role in Taguig, Philippines. EY offices are typically modern, professional, and designed to foster collaboration.

Office Location(s): Taguig, Metro Manila, Philippines. This is a major business district, likely offering good accessibility and a vibrant working environment.

Workspace Context:

• The workspace will likely be a modern office setting with access to necessary IT equipment and infrastructure.

• Expect a collaborative environment where interaction with colleagues, both in person and virtually, is common.

• Access to EY's internal systems, knowledge bases, and collaboration tools will be provided.

Work Schedule:

• Standard 40-hour work week.

• Potential for flexibility to accommodate global client needs (e.g., meetings with UK-based stakeholders).

📝 Enhancement Note: As an on-site role within a global professional services firm, the work environment is expected to be highly structured, professional, and geared towards team-based project delivery. The Taguig location likely offers a dynamic urban setting for the office.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruitment team will review applications for basic qualifications and fit.

• Technical/Hiring Manager Interview: This will likely involve discussing your experience in UX UAT, testing methodologies, specific tools (AEM, CMS), and problem-solving approaches. Expect scenario-based questions.

• Team/Panel Interview: You may meet with other team members or stakeholders to assess your collaboration skills, cultural fit, and ability to articulate your experience.

• Potential Case Study/Exercise: While not explicitly mentioned, a practical exercise or a request to walk through a past project demonstrating your UX testing process might be part of the assessment.

Portfolio Review Tips:

• Curate Select Examples: Choose 2-3 strong examples of projects where you performed UX UAT.

Focus on those demonstrating your skills in design consistency, responsiveness, and defect logging.

• Structure Your Case Studies: For each example, outline:

  • The project context and the technology tested.
  • Your specific role and responsibilities.
  • The UX/design challenges identified.
  • The testing process and tools used.
  • Key defects found and their impact.
  • How you contributed to the resolution.
  • The outcome or impact of your testing.

• Highlight Metrics: If possible, quantify the impact of your testing (e.g., number of critical UX defects found, reduction in user complaints, successful product launch due to thorough testing).

• Emphasize Collaboration: Showcase how you worked with designers, developers, and product managers.

• Be Prepared to Discuss: Be ready to verbally walk through your portfolio items and answer detailed questions about your approach and decision-making.

Challenge Preparation:

• Understand the Context: Research EY, the BMC function, and their use of marketing technology.

• Review UX Principles: Refresh your knowledge on usability, accessibility, responsive design, and visual hierarchy.

• CMS Familiarity: If you have AEM experience, be ready to discuss it. If not, be prepared to talk about your experience with other CMS platforms and your ability to learn quickly.

• Communication: Practice articulating technical concepts clearly and concisely, especially for a global audience.

📝 Enhancement Note: While a formal portfolio isn't mandated, preparing one or being ready to discuss specific project examples in detail is crucial for demonstrating the required 4+ years of UX UAT experience and process understanding. The interview will likely probe deeply into practical application of UX testing principles.

🛠 Tools & Technology Stack

Primary Tools:

• Enterprise CMS: Adobe Experience Manager (AEM) is preferred, but experience with WordPress or other related CMS platforms is valuable.

• Testing & Defect Management Tools: While not explicitly named, standard industry tools like Jira, TestRail, or similar platforms are likely used for defect logging and test case management.

• MS Office Suite: Word, Excel, PowerPoint for documentation, reporting, and presentations.

Analytics & Reporting:

• Familiarity with web analytics tools (e.g., Google Analytics) might be beneficial for understanding user behavior post-launch, though not a primary requirement for this role.

CRM & Automation:

• Marketing Automation Platforms (Optional): Experience with tools like Marketo, Sprinklr, or HubSpot is considered a plus, indicating broader marketing technology exposure.

• Web/Production Technologies: Basic understanding of HTML, XML, JavaScript, and CSS can aid in troubleshooting and understanding design implementation.

📝 Enhancement Note: The core technology focus is on Content Management Systems (CMS) and general marketing technology platforms. Proficiency in AEM is a significant advantage. The role requires the ability to test across various devices and browsers, implying a need to understand responsive design principles and cross-browser compatibility.

👥 Team Culture & Values

Operations Values:

• Professionalism & Excellence: Upholding EY's standards for quality, integrity, and client service in all testing activities.

• Collaboration & Teamwork: Working effectively within a global, virtual team, fostering strong relationships with colleagues and stakeholders.

• Continuous Improvement: A proactive mindset towards learning new technologies, improving testing processes, and contributing to efficiency gains.

• User-Centricity: A strong focus on the end-user experience, ensuring technology solutions are intuitive, accessible, and meet user needs.

• Adaptability: Embracing change and learning in a fast-paced, evolving technological landscape.

Collaboration Style:

• Global & Virtual: The role necessitates effective collaboration with team members located across different geographies and time zones.

• Cross-functional: Close interaction with Product Managers, UX Designers, Developers, and potentially Marketing stakeholders.

• Communication-Oriented: Regular communication through virtual meetings, emails, and collaboration platforms to ensure alignment and timely issue resolution.

• Feedback-Driven: Openness to providing and receiving constructive feedback to improve both individual performance and team processes.

📝 Enhancement Note: EY's culture emphasizes collaboration, continuous learning, and a commitment to building a better working world. For this role, a proactive, team-oriented approach, coupled with a strong user advocacy, will be key to success within the BMC Technology Enablement team.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Virtual Teaming: Effectively collaborating and communicating with colleagues across multiple time zones and cultural backgrounds.

• Fast-Paced Environment: Adapting to rapid changes in marketing technology and project requirements, while meeting aggressive deadlines.

• Technical Learning Curve: Quickly acquiring proficiency with new marketing technologies, particularly Enterprise CMS like AEM, if not already familiar.

• Balancing Detail and Big Picture: Ensuring thorough testing of details while understanding the overall user journey and business objectives.

• Stakeholder Management: Effectively communicating with diverse stakeholders who may have varying technical understanding and priorities.

Learning & Development Opportunities:

• Specialized Training: Access to EY's extensive training resources, including courses on AEM, UX principles, advanced testing methodologies, and marketing technologies.

• Mentorship: Opportunities to learn from experienced UX UAT Leads, Product Managers, and technology experts within EY GDS.

• Industry Exposure: Working with leading marketing technologies and on projects for a global professional services firm provides invaluable industry experience.

• Career Pathing: Clear pathways for advancement within EY, with opportunities to specialize or move into leadership roles.

• Certification Support: Potential for EY to support relevant professional certifications in testing, UX, or specific technologies.

📝 Enhancement Note: The challenges presented are typical for a global, fast-paced tech-focused role. The growth opportunities are significant, leveraging EY's commitment to employee development and career progression within a large, dynamic organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX UAT scenario you encountered. How did you approach testing the user journey, identify critical defects, and ensure resolution?" (Focus on process, problem-solving, and collaboration.)

• "How do you ensure design consistency and responsiveness across different devices and browsers during UAT?" (Assess technical approach and understanding of UX principles.)

• "Walk me through your experience with Content Management Systems like AEM or WordPress. What are the key testing considerations for these platforms?" (Evaluate technical familiarity and ability to learn.)

Company & Culture Questions:

• "Why are you interested in EY and this specific role within the BMC Technology Enablement team?" (Assess research and alignment with company values/role.)

• "How do you approach working in a global, virtual team environment?" (Evaluate collaboration and communication skills.)

Portfolio Presentation Strategy:

• Select Your Best Examples: Choose 2-3 projects that best showcase your UX UAT skills, focusing on design consistency, responsiveness, and defect management.

• Structure Your Narrative: For each project, clearly articulate the context, your role, the challenges, your testing methodology, key findings, and the impact of your work.

• Quantify Your Impact: Use data and metrics whenever possible (e.g., number of defects found, impact on user experience improvements).

• Visual Aids: If possible, use screenshots or mockups to illustrate design issues or successful outcomes.

• Be Prepared for Deep Dives: Anticipate detailed questions about your process, decision-making, and specific tools used.

📝 Enhancement Note: Candidates should prepare to discuss their practical experience in detail, using the STAR method (Situation, Task, Action, Result) for behavioral questions. Demonstrating a strong understanding of UX principles and the ability to articulate technical findings clearly will be critical.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided EY Careers link.

• Resume Optimization: Tailor your resume to highlight your 4+ years of UX UAT experience, specific testing methodologies, familiarity with CMS (especially AEM if applicable), and your ability to assess design consistency, accessibility, and responsiveness. Use keywords from the job description.

• Portfolio Preparation: Compile 2-3 strong examples of your UX UAT work. Be ready to discuss your process, findings, and contributions in detail during interviews. Focus on projects demonstrating your "design eye" and ability to test end-to-end user journeys.

• Company Research: Familiarize yourself with EY's services, its global reach, and the role of the BMC function. Understand EY's commitment to technology and innovation.

• Practice Interview Responses: Prepare answers to common interview questions related to UX testing, defect management, cross-functional collaboration, and working in a global team. Practice articulating your experience using specific examples.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.