C-Design Consultant

📍 Job Overview

Job Title: C-Design Consultant

Company: Sundays (Moe's Home Collection)

Location: Vancouver, British Columbia, Canada

Job Type: Full-Time

Category: Retail Sales & Customer Service

Date Posted: March 18, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive sales growth and profitability within a retail showroom environment by leveraging creative selling techniques and exceptional customer service.

• Act as a brand ambassador for Moe's Home Collection, Sundays, and Hetta, embodying world-class service standards and product expertise.

• Foster strong customer relationships, from initial interaction through post-sale engagement, to drive repeat business and customer loyalty.

• Collaborate effectively with the retail team to achieve collective sales and service objectives in a dynamic, fast-paced setting.

• Contribute to the visual presentation and overall operational efficiency of the showroom to enhance the customer experience.

📝 Enhancement Note: While the title is "C-Design Consultant," the core responsibilities and qualifications point towards a Sales Consultant or Design Associate role within a retail showroom, focusing heavily on sales, customer service, and product knowledge rather than pure design consultation. The emphasis is on driving sales and customer engagement within the context of furniture and home decor. The inclusion of "C-Design" may imply a consultative approach to sales, guiding customers towards design solutions.

📈 Primary Responsibilities

• Provide sincere, friendly, and energetic customer service, consistently exemplifying world-class service standards.

• Maximize company sales growth and profitability through creative selling skills, teamwork, and delivering an engaging customer experience.

• Utilize effective selling techniques to build multiple sales and increase profitability per customer interaction.

• Demonstrate comprehensive product knowledge, including features, benefits, and material specifications, staying current with the evolving product catalog.

• Motivate self to achieve and exceed individual sales and service goals as defined by store management.

• Maintain and nurture strong relationships with existing customers, while actively prospecting for new clientele.

• Support and actively utilize customer acquisition strategies and marketing initiatives implemented by the store.

• Assist in the implementation and maintenance of visual merchandise presentations, ensuring brand consistency and aesthetic appeal.

• Uphold store maintenance and cleanliness standards to create an inviting and professional showroom environment.

• Promote a strong sense of teamwork by working collaboratively, respectfully, and efficiently with all associates.

• Perform other related functions as assigned by the store manager, including furniture moves and maintaining the cleanliness of the parking lot.

📝 Enhancement Note: The responsibilities listed are typical for a retail sales associate in a furniture or home goods environment. The emphasis on "maximizing company sales growth and profitability" and "utilizing effective selling techniques to build multiple sales" clearly indicates a sales-driven role. The inclusion of "assist in implementation and maintenance of visual merchandise presentation" and "furniture moves" suggests a hands-on approach to showroom operations.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Exceptional customer service delivery with a friendly, energetic, and sincere demeanor.

• Proven ability to maximize sales growth and profitability through effective selling techniques.

• Comprehensive product knowledge, with the capacity to quickly learn and articulate features and benefits.

• Strong customer relationship management and prospecting skills.

• Teamwork and collaboration abilities, with a proactive and supportive attitude towards colleagues.

• Excellent English communication skills (written and verbal); additional languages are an asset.

• Strong arithmetic and basic sales calculation skills.

• Detail-oriented and organized, with the ability to manage multiple tasks efficiently.

• Ability to work effectively in a fast-paced retail environment.

• Physical capability to lift up to 50 lbs and assist with furniture moves.

Preferred Skills:

• Previous experience in furniture or home decor sales.

• Demonstrated success in exceeding individual sales targets.

• Experience with visual merchandising and maintaining showroom aesthetics.

• Familiarity with customer acquisition strategies and sales lead generation.

• An eye for design and an understanding of interior styling principles.

📝 Enhancement Note: The qualifications suggest an entry-level to junior-level role, emphasizing foundational customer service and sales skills. The requirement for a high school diploma and one year of experience aligns with this. The physical demands (lifting 50 lbs) are typical for retail roles involving product handling. Weekend availability is a standard requirement for retail sales positions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Performance Data: Examples showcasing achievement of sales targets, growth in individual sales figures, and successful upselling or cross-selling initiatives. Quantifiable results are key.

• Customer Engagement Examples: Documentation of how you have built and maintained customer relationships, handled customer inquiries, and resolved issues to ensure customer satisfaction. This could include testimonials or case studies of customer interactions.

• Product Knowledge Demonstration: While not a formal portfolio item, be prepared to discuss how you acquire and utilize product knowledge to inform customer decisions and drive sales.

• Team Collaboration Examples: Instances where you contributed to team goals, supported colleagues, or participated in store-wide initiatives that improved overall performance.

Process Documentation:

• Sales Process: Be prepared to articulate your personal sales process, from initial customer greeting to closing the sale and post-sale follow-up.

• Customer Service Protocols: Describe how you ensure exceptional service standards and handle customer inquiries or complaints effectively.

• Visual Merchandising Contribution: If applicable, provide examples or describe your role in maintaining showroom presentation and product displays.

📝 Enhancement Note: For a role at this level, a formal portfolio is unlikely to be a strict requirement. However, candidates should be prepared to discuss their experience, achievements, and sales approach using concrete examples, akin to a mini-portfolio of their capabilities. The focus will be on their ability to articulate sales processes and customer service philosophies.

💵 Compensation & Benefits

Salary Range: $20.00 - $30.00 CAD per hour (inclusive of commission)

Benefits:

• Competitive salary and commission structure.

• Comprehensive benefits plan, including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Enhanced coverage for mental health resources and support.

• Generous product discounts for personal use, friends, and family.

• Professional development opportunities.

• In-office employee-only gym access.

• Free weekly spin classes at Ride Cycle Club (Vancouver and Toronto locations).

• Free electric vehicle charging at the head office.

Working Hours: Approximately 40 hours per week, including weekend work as required by the retail schedule.

📝 Enhancement Note: The salary range of $20-$30 CAD per hour is based on the provided information and typical retail sales consultant compensation in Vancouver, BC, accounting for both base pay and commission potential. This range is competitive for an entry-level to junior role in the retail furniture sector in this region. The benefits package is extensive and includes unique perks like EV charging and fitness classes, which are attractive to potential employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Furniture Retail & Home Decor

Company Size: Sundays is part of Moe's Home Collection, a rapidly growing family-run company. The company size is not explicitly stated but is described as growing from a family-run business, suggesting a medium-sized enterprise with an entrepreneurial spirit.

Founded: Moe's Home Collection started as a family-run company, with Sundays and Hetta launched subsequently. The founding date for Moe's Home Collection is not specified, but their growth signifies established market presence.

Team Structure:

• The Design Consultant reports directly to the Retail Manager.

• The role operates within the Retail Sales Team, which is focused on customer engagement and sales at the Terminal Showroom.

• This team collaborates closely with other showroom staff and potentially with marketing and operations teams at the head office.

Methodology:

• Customer-Centric Approach: The company's mission is to provide outstanding service and customer-curated collections, with a focus on comfort, quality, and ease.

• Agile & Entrepreneurial: A culture that encourages new ideas, smart decisions, and seizing opportunities.

• People-First: Acknowledging that customers are central to their success and aiming to maintain a family-run feel.

• Design Focus: A passion for furniture and design drives the business, with a commitment to creating beautiful, durable, and timeless pieces.

Company Website: https://www.moeshome.com/, https://sundays.com/, https://hetta.com/

📝 Enhancement Note: The company operates multiple brands (Moe's, Sundays, Hetta), all within the home furnishings sector. This indicates a broad product offering and potential for cross-brand knowledge. The emphasis on being "entrepreneurial" and "challenging the status quo" suggests a dynamic work environment where initiative is valued. The family-run roots combined with rapid growth imply a balance between established values and forward-thinking innovation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to junior sales position within a retail showroom. It serves as a foundational role for individuals interested in sales, customer service, and the furniture/design industry.

Reporting Structure:

• The Design Consultant reports directly to the Retail Manager.

• This structure provides direct supervision, coaching, and performance management.

Operations Impact:

• The primary impact of this role is on revenue generation through direct sales and customer engagement.

• It contributes to customer satisfaction and brand loyalty by providing excellent service and product expertise.

• Indirectly, by maintaining showroom standards and assisting with visual merchandising, it impacts the overall customer experience and brand perception.

Growth Opportunities:

• Sales Specialization: Develop expertise in specific product categories or design styles to become a go-to consultant for certain customer needs.

• Retail Management Track: With proven sales performance and leadership potential, opportunities may arise for Assistant Manager or Retail Manager positions.

• Cross-Brand Expertise: Gaining in-depth knowledge of all three brands (Moe's, Sundays, Hetta) can broaden career scope within the organization.

• Product Development/Merchandising: For individuals with a strong design sensibility and understanding of customer preferences, there might be future opportunities to contribute to product selection or visual merchandising strategies.

• Professional Development: The company offers professional development opportunities, which could include sales training, product knowledge seminars, or soft skills enhancement.

📝 Enhancement Note: For an entry-level sales role, growth is typically tied to sales performance, customer service excellence, and demonstrated initiative. The company's structure with multiple brands and a growing footprint offers potential for advancement within the retail sales channel.

🌐 Work Environment

Office Type: Retail Showroom

Office Location(s):

• Terminal Showroom, 1728 Glen Drive, Vancouver, BC.

• The description mentions "newly renovated," suggesting a modern and potentially appealing workspace.

Workspace Context:

• Collaborative Environment: The role is part of a sales team, emphasizing teamwork, communication, and shared goals.

• Customer-Facing: The workspace is designed to showcase furniture and create an engaging shopping experience for customers. This involves interacting with clients on the showroom floor.

• Hands-on: Responsibilities include not only sales and customer interaction but also maintaining the physical presentation of the showroom, including product placement and cleanliness.

• Dynamic: The environment is described as fast-paced, requiring adaptability and the ability to multitask.

Work Schedule:

• Full-time position, approximately 40 hours per week.

• Must be available to work weekends. Flexible scheduling may be a possibility, but weekend availability is a firm requirement.

📝 Enhancement Note: The described work environment is typical for a retail showroom. The "modern, casual, and open office with views of downtown Vancouver and the North Shore mountains" mentioned in the benefits section likely refers to the head office, not the showroom itself, but it indicates a company that values appealing workspaces. The showroom environment will be focused on product display and customer interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume to assess basic qualifications and experience.

• First Interview: May be with the Retail Manager, focusing on customer service experience, sales aptitude, and cultural fit. Expect questions about your approach to customer interaction and sales.

• In-Person Assessment/Second Interview: This stage could involve a role-playing exercise to simulate customer interactions, a deeper dive into product knowledge, or a discussion about sales strategies. You may also be asked to walk through your resume and provide specific examples of past achievements.

• Potential Skills Test: A brief assessment of product knowledge or sales technique might be incorporated.

• Final Interview/Offer: If successful, a final conversation to discuss terms, benefits, and onboarding.

Portfolio Review Tips:

• While a formal portfolio is not explicitly required, be prepared to present examples of your successes.

• Quantify Achievements: For sales roles, numbers speak volumes. Be ready to discuss metrics like sales targets met or exceeded, average transaction value, or customer retention rates.

• Customer Service Stories: Prepare 1-2 anecdotes that highlight your ability to provide exceptional customer service, resolve issues, or build rapport.

• Sales Approach: Be able to articulate your personal sales philosophy and how you guide customers through the buying process.

• Product Enthusiasm: Convey your passion for furniture and design. If you have personal experience or knowledge of the brands (Moe's, Sundays, Hetta), mention it.

Challenge Preparation:

• Sales Scenario: Anticipate being given a scenario (e.g., a customer looking for a specific type of sofa) and asked how you would approach the sale, what questions you would ask, and how you would present products.

• Product Knowledge Application: Be prepared to discuss features and benefits of furniture types, materials, or styles.

• Handling Objections: Practice how you would respond to common customer objections (e.g., price, style, delivery timelines).

• Teamwork Scenario: You might be asked how you would handle a situation where a colleague is struggling or how you contribute to a positive team environment.

📝 Enhancement Note: The interview process for a retail sales role typically emphasizes practical skills, personality, and the ability to connect with customers. Candidates should focus on demonstrating enthusiasm, a strong work ethic, and a genuine interest in sales and design.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing inventory, and customer records. Proficiency with retail POS systems is beneficial.

• Customer Relationship Management (CRM) System: Likely used to track customer interactions, sales leads, and manage customer accounts. Experience with CRM software (e.g., Salesforce, HubSpot, or specialized retail CRMs) is a plus.

• Inventory Management Software: To check stock availability, track product movement, and understand product lifecycle.

• Communication Tools: Internal communication platforms (e.g., Slack, Microsoft Teams) for team collaboration.

• Product Information Management (PIM) System: To access detailed product specifications, pricing, and marketing materials.

Analytics & Reporting:

• Sales Reporting Dashboards: To monitor individual and team sales performance against targets.

• CRM Analytics: To track customer engagement metrics and sales pipeline progression.

CRM & Automation:

• While direct automation is less likely for this role, familiarity with CRM functionalities that automate follow-ups or customer segmentation would be advantageous.

📝 Enhancement Note: This role primarily involves direct customer interaction and sales execution. While advanced operational tools are not a core requirement, familiarity with common retail technology such as POS and CRM systems will be beneficial for efficiency and effective customer management.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to providing outstanding service and ensuring customer satisfaction is paramount to the company's success.

• Passion for Design: A genuine appreciation for furniture, interior design, and creating beautiful, functional living spaces.

• Entrepreneurial Spirit: Valuing innovation, initiative, and the ability to adapt and seize new opportunities.

• Teamwork & Collaboration: Fostering a supportive environment where associates work together harmoniously to achieve common goals.

• Quality & Durability: A focus on crafting beautiful, durable pieces designed for real life and meant to last.

• Integrity: Maintaining a people-first approach and ethical business practices.

Collaboration Style:

• Sales Team Synergy: Encouraging a cooperative dynamic where team members support each other in achieving sales targets and providing excellent customer service.

• Cross-Functional Interaction: While primarily showroom-based, there will be interaction with management and potentially other departments for operational support or marketing initiatives.

• Open Communication: The culture encourages sharing ideas and challenging the status quo, implying an open dialogue within teams.

• Supportive Environment: The emphasis on being a "people-first company" suggests a workplace where mutual respect and support are valued.

📝 Enhancement Note: The company culture blends the warmth of a family-run business with the dynamism of a growing, entrepreneurial organization. This suggests a supportive yet results-oriented environment where initiative is encouraged.

⚡ Challenges & Growth Opportunities

Challenges:

• High Sales Targets: Meeting and exceeding ambitious sales goals in a competitive retail market requires consistent effort and effective sales strategies.

• Fast-Paced Environment: Juggling multiple customers, tasks, and showroom responsibilities simultaneously can be demanding.

• Product Knowledge Retention: Keeping up-to-date with a wide and evolving range of furniture products, materials, and design trends requires continuous learning.

• Physical Demands: The role involves standing for extended periods, moving furniture, and lifting up to 50 lbs, which can be physically taxing.

• Balancing Sales and Service: Effectively integrating consultative selling with world-class customer service to create a positive and productive customer experience.

Learning & Development Opportunities:

• Sales Training: Opportunities to refine selling techniques, learn about closing strategies, and improve customer engagement.

• Product Knowledge Seminars: Regular updates and training on new collections, materials, and design trends.

• Customer Service Excellence Workshops: Enhancing skills in client interaction, problem-solving, and relationship building.

• Visual Merchandising Skills: Learning best practices for showroom display and product presentation.

• Potential for Career Advancement: As mentioned in the Career & Growth Analysis, there are pathways to leadership roles and specialization within the company.

📝 Enhancement Note: The challenges are typical for a retail sales role, particularly in a furniture showroom. The company's commitment to professional development provides avenues to overcome these challenges and grow within the organization.

💡 Interview Preparation

Strategy Questions:

• Sales Approach: "Describe your sales process from greeting a customer to closing a sale. How do you build rapport and identify customer needs?" Be ready to walk through your methodology, emphasizing consultative selling and understanding client lifestyle.

• Customer Service Philosophy: "How do you define world-class customer service? Can you give an example of a time you went above and beyond for a customer?" Prepare a specific, quantifiable example.

• Handling Objections: "Imagine a customer loves a sofa but hesitates due to the price. How would you address their concern?" Practice common objections and your effective responses, focusing on value proposition and benefits.

• Teamwork: "Describe a time you collaborated effectively with a team to achieve a goal. What was your role?" Highlight your ability to support colleagues and contribute to collective success.

Company & Culture Questions:

• Brand Knowledge: "What do you know about Sundays, Moe's Home Collection, and Hetta? What excites you about our brands?" Research the company websites and be prepared to discuss their distinct offerings and your personal connection to them.

• Fit with Culture: "The company values entrepreneurialism and a people-first approach. How do these values resonate with you?" Connect your personal work ethic and values to the company's stated culture.

• Motivation: "Why are you interested in this Design Consultant role specifically?" Align your career aspirations with the role's responsibilities and growth potential.

Portfolio Presentation Strategy:

• Quantifiable Achievements: If you have sales data or metrics from previous roles, be prepared to present them clearly. Use bullet points for impact.

• Customer Service Anecdotes: Prepare 1-2 strong stories that demonstrate your problem-solving skills, empathy, and ability to create positive customer experiences.

• Visual Merchandising Examples (if applicable): If you have photos or descriptions of displays you've created or maintained, be ready to share them.

• Enthusiasm for Design: Convey your passion for furniture and interior design. Discuss styles or trends you admire and how you would use this knowledge to assist customers.

📝 Enhancement Note: Interviews for this role will likely focus on assessing your sales potential, customer service skills, and how well you fit into a dynamic, team-oriented retail environment. Demonstrating passion for the product and a proactive approach will be key.

📌 Application Steps

To apply for this C-Design Consultant position:

• Submit your application through the provided link on the Ultipro recruitment portal.

• Tailor Your Resume: Highlight customer service experience, sales achievements (quantified whenever possible), and any relevant retail or design-related skills. Use keywords from the job description such as "customer service," "sales growth," "product knowledge," and "teamwork."

• Prepare Your Narrative: Be ready to articulate your sales process and customer service philosophy clearly. Have at least one strong success story related to sales or customer satisfaction.

• Research the Brands: Thoroughly explore the websites of Moe's Home Collection, Sundays, and Hetta to understand their brand identity, product lines, and target markets. This will be crucial for interview discussions.

• Practice Interview Questions: Rehearse answers to common retail sales and customer service interview questions, focusing on demonstrating enthusiasm, a strong work ethic, and a genuine interest in contributing to sales success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.