Art/Picture Framer

📍 Job Overview

Job Title: Art/Picture Framer

Company: Michaels Stores

Location: Brooklyn, New York, United States

Job Type: Part-Time

Category: Retail Operations / Custom Services

Date Posted: March 12, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on the custom framing department.

• Key responsibilities include building strong customer relationships through consultative selling of custom framing solutions and ensuring efficient, high-quality production of framing orders.

• The position requires adeptness in managing retail operations, including merchandising, inventory stocking, and point-of-sale (POS) transactions, contributing to overall store performance and customer satisfaction.

• Emphasis is placed on adhering to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency, directly impacting the customer experience and store's aesthetic appeal.

📝 Enhancement Note: While the job title is "Art/Picture Framer," the core responsibilities and required skills point towards a hybrid retail associate and specialized custom services role. The focus on customer relationship building, sales, and production within the framing department indicates a need for both front-end customer engagement and back-end operational execution. This is not a pure operations role in the traditional sense (like Revenue Operations or Sales Operations), but it involves operational aspects within a retail context.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging with them to understand their needs for custom framing solutions.
  • Utilize consultative selling techniques to recommend appropriate framing materials, designs, and services, driving sales within the custom framing department.
  • Provide a memorable and positive shopping experience, assisting customers in finding products and offering solutions that meet their creative needs.

• Custom Framing Production & Quality Assurance:

  • Accurately measure and design custom framing orders based on customer specifications and design principles.
  • Operate framing equipment, including specialized machinery and a glass cutter, to produce high-quality, custom-framed pieces.
  • Ensure all framing orders are completed with exceptional quality and delivered on time, meeting or exceeding customer expectations.

• Retail Operations & Store Maintenance:

  • Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas, adhering to merchandising standards.
  • Participate in truck un-loading and stocking processes to ensure efficient inventory management and replenishment, following established procedures.
  • Operate the cash register and execute cash handling procedures with accuracy and adherence to company standards.
  • Support shrink and safety programs through diligent adherence to procedures and proactive identification of potential risks.

• Omni-Channel Support & General Duties:

  • Assist with and support various omni-channel processes, ensuring a seamless customer experience across all touchpoints.

  • Perform other assigned duties as needed to support store operations and team objectives.

📝 Enhancement Note: The responsibilities are a blend of direct customer interaction, specialized craft execution, and general retail operational tasks. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a proactive approach to sales and customer consultation within the framing service.

🎓 Skills & Qualifications

Education:

Experience:

• Experience in a retail environment, particularly in customer-facing roles, is preferred.

• Prior experience in selling products or services to customers is highly valued.

Required Skills:

• Customer Service Excellence: Ability to provide friendly, helpful, and solution-oriented service to all customers.

• Basic Computer Proficiency: Necessary for operating POS systems, potentially for design software, and general store operations.

• Basic Measuring Skills: Essential for accurately assessing artwork dimensions and material requirements for framing.

• Equipment Operation: Demonstrated ability to operate framing equipment and a glass cutter safely and effectively.

• Cash Handling & POS Operation: Proficiency in processing transactions accurately and efficiently through the cash register.

• Communication Skills: Ability to interact positively with customers and team members, and to understand and relay instructions.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs) and company programs.

Preferred Skills:

• Retail Sales Experience: Proven track record in sales, especially in a consultative capacity.

• Custom Framing Expertise: Hands-on experience with various framing techniques, materials, and design principles.

• Visual Merchandising: Understanding of how to present products effectively in a retail setting.

• Inventory Management: Familiarity with stocking, replenishment, and basic inventory control processes.

📝 Enhancement Note: The "Minimum Type of experience the job requires" section clearly outlines the essential skills, prioritizing practical abilities over formal education. The "Preferred Type of experience" highlights areas that would allow a candidate to excel more quickly in the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested for this specific role, candidates are encouraged to showcase their capabilities through their application and interview.

• Demonstrated Quality: Proven ability to produce high-quality work, as evidenced by examples of past framing projects or similar craftsmanship.

• Customer-Centric Solutions: Examples of how you've identified customer needs and provided effective solutions, particularly in a sales or service context.

• Process Adherence: Understanding and ability to follow established operational procedures, such as SOPs for framing, safety, and POS transactions.

• Efficiency & Accuracy: Evidence of ability to work efficiently and accurately, especially in tasks involving measurement, cutting, and assembly.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:

  • Workflow design and optimization for custom order processes, from consultation to completion.

  • Implementation and adherence to standard operating procedures for consistent service delivery.

  • Measurement and performance analysis related to customer satisfaction, sales targets, and production efficiency.

📝 Enhancement Note: For a retail-focused role like this, a "portfolio" might translate more to a strong resume highlighting relevant projects, a demonstration of skills during an interview (e.g., a simple measurement task or explaining a design choice), and the ability to articulate past experiences effectively in behavioral questions.

💵 Compensation & Benefits

Salary Range:

• Estimated Base Pay: $17.75 - $20.90 per hour

• Methodology: This range is directly provided in the job description. It reflects an hourly wage for a part-time, entry-level to mid-level retail position with specialized duties in a high-cost-of-living area like Brooklyn, NY. The higher end of the range likely accounts for candidates with preferred experience in sales or custom framing.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued time off for vacation, personal days, or sick leave.

• Tuition Assistance: Support for continued education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for a retail role.

• Other Benefits: Additional benefits are available, as detailed on mikbenefits.com, potentially including retirement savings plans or other wellness programs.

Working Hours:

• Type: Part-Time

• Schedule: Flexible, typically involving nights, weekends, and early mornings, as common in retail environments. The job description mentions "40" as ai_working_hours, which usually signifies a full-time equivalent or maximum possible hours, but it's specified as Part-Time. This could mean up to 40 hours if needed, or it might be an artifact from a template. Given the "PART_TIME" designation, expect schedules that vary and may not consistently reach 40 hours per week.

📝 Enhancement Note: The benefits package for a part-time role at Michaels is quite robust, particularly the tuition assistance and employee discounts, which can significantly add to the overall compensation value for eligible employees. The salary range is competitive for entry-level retail positions in major metropolitan areas.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail

Company Size: Large (Over 10,000 employees globally, Michaels operates over 1,300 stores). This size offers stability and established processes but might mean less individual autonomy compared to smaller companies.

Founded: 1973, headquartered in Irving, Texas. Michaels has a long history and a significant presence in the North American market.

Team Structure:

• Store Level: Typically includes a Store Manager, Assistant Store Manager(s), Team Leads, and various Associates (including this Art/Picture Framer role).

• Departmental Focus: Within the store, there's a strong emphasis on departments like Custom Framing, Arts & Crafts, Seasonal, etc. This role is specialized within the Custom Framing department.

• Cross-Functional Collaboration: Associates are expected to collaborate across departments for tasks like stocking, customer assistance, and operational support, fostering a team-oriented environment.

Methodology:

• Customer-Centric Approach: The company prioritizes customer experience, emphasizing relationship building and solution-oriented service.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in sales, production, safety, and operations.

• Data-Driven Retail: While not explicitly stated for this role, larger retail organizations often use sales data, inventory metrics, and customer feedback to inform operational decisions and merchandising strategies.

• Continuous Improvement: Encouragement of participation in programs like "Elevated ABC Deliver" suggests a culture that seeks to enhance service and sales performance.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture at Michaels leans towards customer service, creativity, and structured retail operations. The size of the company means established procedures and a clear hierarchy, but also opportunities for growth within a large network.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Specialized Associate

Reporting Structure:

Operations Impact:

• Revenue Generation: Directly contributes to store revenue through the sale of custom framing services and related products.

• Customer Loyalty: Building strong relationships and delivering high-quality framing solutions can foster customer loyalty and repeat business.

• Brand Experience: The quality of service and product in the framing department significantly impacts the overall customer perception of the Michaels brand.

• Operational Efficiency: Adherence to production timelines and quality standards contributes to the smooth functioning of the framing department and store operations.

Growth Opportunities:

• Skill Specialization: Develop advanced framing techniques, design consultation skills, and proficiency with specialized equipment.

• Retail Leadership: Potential to move into roles like Team Lead, Department Specialist, Assistant Store Manager, or Store Manager through demonstrated performance and leadership potential.

• Cross-Training: Opportunity to gain experience in other store departments, broadening retail operational knowledge.

• Company-Wide Mobility: Michaels' large footprint offers potential opportunities for relocation or advancement across different store locations or potentially into corporate roles related to merchandising or operations.

📝 Enhancement Note: While not a traditional "operations" role like Revenue Operations, growth here is tied to mastering the craft, excelling in customer service and sales, and demonstrating leadership potential within the retail store environment.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Brooklyn, NY (specifically 252 Atlantic Ave). The company operates over 1,300 stores across North America.

Workspace Context:

• Customer-Facing: A significant portion of the work occurs on the retail floor, interacting directly with customers.

• Dedicated Framing Area: A specialized area within the store for custom framing, equipped with tools, materials, and machinery. This space requires organization and adherence to safety protocols, especially concerning glass and cutting tools.

• Stock Rooms: Some work may occur in stock rooms, which may or may not be climate-controlled, for receiving and organizing inventory.

• Collaborative Atmosphere: The environment encourages interaction with other team members to support various store functions.

Work Schedule:

• Flexibility: The role requires flexibility, with working hours including nights, weekends, and early mornings, common in the retail sector.

• Part-Time: This is a part-time position, meaning hours may vary week to week but will encompass a range of shifts.

📝 Enhancement Note: The work environment is dynamic, requiring the ability to transition between customer interaction, focused craft work, and general retail tasks. Managing time effectively across these different demands is key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and possibly an initial phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Candidates can expect one or more in-person interviews at the Brooklyn store. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and adherence to procedures (e.g., "Tell me about a time you handled a difficult customer," "How do you ensure quality in your work?").
  • Situational Questions: Presenting hypothetical scenarios related to customer interactions, framing challenges, or operational tasks.
  • Skills Demonstration: Potentially a brief practical assessment of measuring skills, or a discussion about how they would approach a framing consultation.
  • Company Culture Fit: Assessing alignment with Michaels' values of creativity, customer focus, and teamwork.

• Final Interview: May involve meeting with the Store Manager or a higher-level manager.

Portfolio Review Tips:

• Showcase Craftsmanship: If you have examples of custom framing you've completed, be prepared to discuss them. Highlight the design choices, materials used, and how you met the customer's needs.

• Highlight Customer Service & Sales: Prepare examples of successful customer interactions, consultative selling experiences, and how you've exceeded customer expectations.

• Demonstrate Operational Understanding: Be ready to discuss your experience with retail processes, safety protocols, and quality control measures.

• Articulate Process Thinking: If you've improved a process or implemented a new workflow, be prepared to explain it, focusing on efficiency and results.

Challenge Preparation:

• Problem-Solving Scenarios: Prepare for questions that assess your ability to think on your feet, especially in customer service or framing-related issues.

• Sales Approach: Understand how to approach customers, identify their needs, and present solutions effectively for custom framing.

• Operational Awareness: Be ready to discuss safety procedures, how to maintain a clean and organized workspace, and basic inventory tasks.

📝 Enhancement Note: For this role, the "portfolio" is less about formal documents and more about demonstrating practical skills, strong customer service aptitude, and a genuine interest in the art of framing. Candidates should be ready to talk about their experiences and how they align with the job requirements.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and potentially specialized tools like heat presses.

• Glass Cutter: Essential tool for precise glass cutting for framed pieces.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for accuracy.

• Basic Computer Skills: Necessary for operating Point-of-Sale (POS) systems and potentially internal communication platforms.

Analytics & Reporting:

• POS System: Used for sales transactions, inventory lookups, and potentially customer data management.

• Inventory Management Software: Likely used for tracking stock levels, managing replenishment, and participating in truck un-loads.

CRM & Automation:

• Customer Relationship Management (CRM): While not explicitly detailed, the "Elevated ABC Deliver" program suggests a system for tracking customer interactions and preferences to build relationships and drive repeat business.

• POS System Functionality: May include basic CRM features for customer profiles and purchase history.

📝 Enhancement Note: The technology stack is primarily focused on operational retail tools and specialized framing equipment. Proficiency with basic computer skills and the ability to quickly learn new systems are important.

👥 Team Culture & Values

Operations Values:

• Creativity & Craftsmanship: A core value of Michaels, encouraging creativity in both customer solutions and personal work.

• Customer Focus: Prioritizing customer satisfaction through excellent service, helpfulness, and solution-oriented approaches.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and ensure a positive environment for both staff and customers.

• Accountability & Integrity: Adhering to company policies, SOPs, and ethical standards in all aspects of work, including cash handling and safety.

• Efficiency & Quality: Balancing the need for timely production and sales with the commitment to high-quality craftsmanship.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist in various store functions, fostering a collaborative spirit.

• Open Communication: Encouraging clear communication between team members and management to address customer needs and operational challenges.

• Learning Environment: A culture that supports learning and sharing best practices, especially within specialized departments like Custom Framing.

📝 Enhancement Note: The culture emphasizes a blend of creative expression and structured retail operations, with a strong undercurrent of customer service and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, custom framing production, general retail tasks, and stocking duties simultaneously.

• Quality Control under Pressure: Maintaining high-quality standards for custom framing while working under time constraints and sales targets.

• Customer Expectations: Managing diverse customer expectations regarding design, materials, and turnaround times for custom orders.

• Physical Demands: The role involves standing for long periods, lifting, and performing repetitive tasks.

• Learning Curve for Craft: Mastering the intricacies of custom framing, material selection, and equipment operation can take time and practice.

Learning & Development Opportunities:

• Framing Craft Mastery: Deepen expertise in custom framing techniques, design principles, and various material properties.

• Sales & Consultation Skills: Enhance consultative selling abilities to better advise customers and drive higher-value sales.

• Retail Operations Proficiency: Gain comprehensive experience in all aspects of retail store operations, from merchandising to POS management.

• Product Knowledge: Expand knowledge of art supplies, framing materials, and current trends in the creative industry.

• Potential for Advancement: Opportunities to progress into leadership roles within the store through demonstrated performance and development.

📝 Enhancement Note: This role presents opportunities to develop both a specialized craft skill and strong retail operational and customer-facing competencies, which can be valuable for future career growth in the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "How would you approach a customer who is unsure about their framing design?" "Describe a time you upsold a product or service." "How do you handle a customer complaint about a framing order?"

• Operational & Process Questions: "How do you ensure accuracy when measuring for custom orders?" "What steps would you take to maintain a clean and safe workspace in the framing area?" "How do you prioritize tasks when you have multiple customer orders and stocking duties?"

• Craft & Quality Questions: "What are some common challenges in custom framing, and how do you overcome them?" "How do you ensure the quality of a finished framing project?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does 'creativity' mean to you in a retail context?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Verbal Portfolio: Be prepared to discuss specific examples of framing projects you've worked on, focusing on the customer's needs, your design process, and the final outcome.

• Highlight Skills: Emphasize your basic computer skills, measuring accuracy, and any experience with tools or equipment.

• Showcase Retail Aptitude: Discuss your customer service philosophy and any sales experience you have.

• Enthusiasm for Craft: Express your passion for art, creativity, and helping customers bring their visions to life.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer service skills, practical craft aptitude, and an understanding of retail operations. Enthusiasm for creativity and a willingness to learn are key.

📌 Application Steps

To apply for this Art/Picture Framer position:

• Submit Your Application: Complete and submit your application through the provided link on the Michaels careers portal.

• Tailor Your Resume: Highlight any relevant experience in retail, customer service, sales, or hands-on craft work. Quantify achievements where possible (e.g., "Increased custom framing sales by X%," "Handled an average of Y customer transactions per shift").

• Prepare for Behavioral Questions: Think of specific examples from your past experiences that demonstrate your customer service, problem-solving, and teamwork skills.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their commitment to creativity and customer experience.

• Practice Your "Portfolio": Be ready to verbally articulate your skills and experiences as if presenting a portfolio, focusing on your ability to serve customers, execute quality work, and contribute to store operations.

⚠️ Important Notice: This enhanced job description provides insights based on the provided information and industry standards for retail and specialized craft roles. Candidates should verify all details, including specific responsibilities, benefits, and the interview process, directly with Michaels Stores during their application and interview stages.