Acceleration Center - Advisory National - UX Designer - Manager

📍 Job Overview

Job Title: Acceleration Center - Advisory National - UX Designer - Manager Company: PwC Location: Mexico City, Mexico; Querétaro, Mexico; Monterrey, Mexico; Guadalajara, Mexico Job Type: Full-Time Category: Design / User Experience Operations Date Posted: January 22, 2026 Experience Level: Manager (5-10 years) Remote Status: On-site

🚀 Role Summary

• Lead and mentor a team of UX Designers, fostering a collaborative and innovative design environment within PwC's Acceleration Centers.
• Drive the strategic planning and execution of user experience design for AI-driven products and applications, ensuring high quality and user satisfaction.
• Manage client accounts and engagements, acting as a key point of contact for UX design services and ensuring alignment with client objectives and PwC's standards.
• Contribute to the development and refinement of design systems and best practices, enhancing the efficiency and consistency of design operations across the firm.

📝 Enhancement Note: This role is positioned within PwC's "Acceleration Centers," suggesting a focus on delivering specialized services and innovative solutions to clients through a dedicated team of professionals. The "Advisory National" aspect indicates a broad scope of support across various client sectors within Mexico. The emphasis on AI-driven products and the "Manager" level signifies a blend of hands-on design execution and leadership responsibilities, requiring strategic thinking and team development.

📈 Primary Responsibilities

• Lead the design and prototyping of end-to-end user experiences for responsive web and native applications, focusing on seamless, engaging, and ethical interactions.
• Develop and maintain high-fidelity designs and interactive prototypes using Figma, leveraging auto-layout, variables, and design tokens from the Concourse design system.
• Collaborate closely with product managers, engineers, and other stakeholders in agile sprints to ensure the accurate implementation of designs and to provide constructive feedback during development cycles.
• Conduct usability testing and analyze user feedback to continuously iterate and improve designs, ensuring adherence to accessibility standards (WCAG) and responsive design principles.
• Contribute to and manage system libraries and documentation for shared design patterns, promoting consistency and efficiency across projects.
• Mentor and coach junior UX designers, leveraging their unique strengths to enhance team performance and foster professional growth.
• Manage project timelines, budgets, and deliverables, ensuring successful planning, execution, and completion in partnership with team leadership.
• Address and resolve conflicts or issues that arise during client engagements or team collaborations, escalating when appropriate to ensure project success and client satisfaction.

📝 Enhancement Note: The responsibilities highlight a dual focus on hands-on design execution and team/project management. The mention of the "Concourse platform" and "Concourse design system" suggests a specific internal toolset or framework that candidates will need to adapt to or contribute to. The requirement to "Uphold and reinforce professional and technical standards" indicates a need for strong ethical and compliance awareness, typical of a large professional services firm like PwC.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for a Manager-level UX Designer role. Experience: 5+ years of progressive experience in User Experience (UX) or Product Design, with a demonstrated track record of leading design initiatives and managing projects or teams.

Required Skills:

• Advanced proficiency in Figma, including mastery of auto-layout, variables, prototyping features, and design tokens.
• Strong foundation in core UX principles, including usability, user-centered design methodologies, and information architecture.
• Expertise in accessibility standards (WCAG) and best practices for designing inclusive and equitable digital experiences.
• Proven experience in designing for responsive web and native applications, ensuring seamless user journeys across devices.
• Demonstrated ability to conduct and leverage usability testing and user research to inform design decisions and drive product improvements.
• Experience collaborating effectively within agile development teams, participating in sprints, design reviews, and cross-functional discussions.
• Strong project management skills, including planning, budgeting, execution, and stakeholder management.
• Effective mentoring and coaching abilities, with a capacity to develop and inspire junior team members.

Preferred Skills:

• Experience with other prototyping tools such as Framer or ProtoPie.
• Motion or interaction design expertise, with a portfolio showcasing dynamic and engaging user interfaces.
• Experience with analytics-driven iteration, A/B testing methodologies, and translating data insights into design improvements.
• Familiarity with GenAI-assisted design tools or component automation technologies.
• Experience contributing to or managing design systems and component libraries.

📝 Enhancement Note: The requirements emphasize advanced technical skills in Figma and a solid understanding of UX fundamentals, particularly accessibility and responsive design. The preference for experience with AI-assisted tools and analytics-driven iteration points towards a forward-looking, data-informed approach to design within a tech-forward organization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5 years of real, shipped work that demonstrates a clear impact on user experience and business objectives.
• Detailed case studies illustrating the end-to-end design process, from initial concept and user research to final implementation and iteration.
• Examples of user flows, wireframes, interactive prototypes, and high-fidelity interface designs created using tools like Figma.
• Evidence of contributions to design systems, including component creation, documentation, and pattern library management.
• Demonstration of how accessibility and responsive design principles were integrated into the design solutions.

Process Documentation:

• Showcase experience in documenting design processes, including user research methodologies, design thinking frameworks, and collaboration workflows.
• Provide examples of how design insights were translated into actionable design specifications for engineering teams.
• Illustrate the process of conducting and applying findings from usability testing and iterative design cycles.

📝 Enhancement Note: A strong portfolio is critical for this role, not just for showcasing design output but for demonstrating the candidate's ability to manage the design process, collaborate effectively, and achieve measurable results. The emphasis on "shipped work" and "impact" suggests that PwC is looking for designers who can deliver tangible value and contribute to successful product launches.

💵 Compensation & Benefits

Salary Range: For a Manager-level UX Designer with 5-10 years of experience in Mexico City, Querétaro, Monterrey, or Guadalajara, the estimated annual salary range is approximately MXN $800,000 to MXN $1,200,000. This range can vary based on specific experience, skills, and the candidate's negotiation.

Benefits:

• Comprehensive health insurance coverage, including medical, dental, and vision.
• Life insurance and disability benefits.
• Retirement savings plan (e.g., Afore contributions).
• Paid time off, including vacation days, personal days, and public holidays.
• Opportunities for professional development, including training programs, certifications, and conference attendance.
• Potential for performance-based bonuses and incentives.
• Access to PwC's global network and resources.
• Support for professional growth and career advancement within the firm.

Working Hours: The standard working hours are expected to be 40 hours per week, typically Monday to Friday. However, flexibility may be required to meet client demands and project deadlines, with potential for occasional overtime.

📝 Enhancement Note: Salary is estimated based on industry benchmarks for UX Design Managers in Mexico, considering the cost of living and typical compensation structures for large consulting firms like PwC in major Mexican cities. Benefits are standard for a company of PwC's size and reputation in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services / Consulting (Technology, Advisory, Assurance, Tax) Company Size: PwC is a global leader in professional services, employing over 325,000 people worldwide, with a significant presence in Mexico. This large scale offers extensive resources, diverse client opportunities, and a structured career path. Founded: PwC was formed in 1998 through the merger of Price Waterhouse and Coopers & Lybrand, with a history dating back to the mid-19th century. This long history signifies stability, established methodologies, and a deep understanding of business and client needs.

Team Structure:

• The role is within the "Acceleration Centers (ACs)" which operate as specialized hubs supporting various PwC service lines (Advisory, Assurance, Tax, Business Services).
• The UX Designer Manager will likely lead a team of UX designers and potentially collaborate with other specialists within the Software and Product Innovation group.
• Reporting will be to a senior leader within the Acceleration Center or the Advisory National practice, with close collaboration across client engagement teams and functional departments.

Methodology:

• PwC emphasizes a data-driven approach to client service, leveraging analytics and insights to inform strategies and solutions.
• Workflow planning and optimization are key, with a focus on delivering efficient and high-quality outcomes for clients.
• The firm encourages embracing technology and innovation, integrating digital tools and approaches into service delivery and internal operations.

Company Website: www.pwc.com

📝 Enhancement Note: PwC's culture is generally characterized by professionalism, a strong emphasis on ethics and integrity, and a commitment to client service. The Acceleration Centers are designed to foster innovation and agility, suggesting a blend of structured corporate processes with a more dynamic, project-focused environment.

📈 Career & Growth Analysis

Operations Career Level: This is a Manager-level position, indicating a significant step up from individual contributor roles. It requires not only advanced technical UX design skills but also leadership capabilities, strategic thinking, and the ability to manage teams and client relationships. The role is pivotal in shaping how PwC delivers innovative software solutions and user experiences to its clients.

Reporting Structure: The UX Designer Manager will report to a senior leader within the Acceleration Center or Advisory National practice. They will manage a team of UX designers and collaborate closely with other managers and directors across various service lines and client accounts.

Operations Impact: The UX Designer Manager's work directly impacts client satisfaction and the success of client engagements by ensuring that digital products and services are user-friendly, accessible, and effective. They contribute to PwC's reputation for delivering high-quality, innovative solutions, which in turn drives revenue and client retention.

Growth Opportunities:

• Leadership Advancement: Potential to move into Senior Manager or Director roles within the Acceleration Center or broader Advisory practice, taking on larger teams, more complex accounts, and greater strategic responsibility.
• Specialization: Opportunity to deepen expertise in specific areas of UX design, such as AI/ML interfaces, complex enterprise systems, or accessibility consulting.
• Cross-Functional Exposure: Chance to work on diverse projects across different industries and service lines, broadening understanding of business operations and technology integration.
• Global Mobility: As part of a global firm, there may be opportunities for international assignments or collaboration with PwC teams in other regions.

📝 Enhancement Note: The career path at PwC for a Manager typically involves developing both deep functional expertise and strong leadership and business acumen. This role offers a clear trajectory for growth within a structured professional services environment, emphasizing continuous learning and client impact.

🌐 Work Environment

Office Type: PwC operates modern, professional office spaces designed to foster collaboration and productivity. The Acceleration Centers are likely equipped with advanced technology and collaborative zones to support innovative project work. Office Location(s): The role is open to candidates in Mexico City, Querétaro, Monterrey, and Guadalajara, offering flexibility in location. These are major business hubs with well-established PwC offices.

Workspace Context:

• The workspace will likely be a mix of individual work areas, team collaboration zones, and meeting rooms, facilitating both focused design work and interactive team sessions.
• Access to standard office technology, high-speed internet, and potentially specialized design software and hardware will be provided.
• Opportunities for regular interaction with design teams, product managers, engineers, and client stakeholders will be frequent, supporting a dynamic and collaborative work culture.

Work Schedule: The standard work schedule is typically 9 AM to 6 PM, Monday to Friday, aligning with the 40-hour work week. However, the nature of client service and project-based work may necessitate flexibility, occasionally requiring extended hours or weekend work to meet critical deadlines.

📝 Enhancement Note: The on-site requirement suggests an emphasis on in-person collaboration, team building, and direct client engagement, which is common for manager-level roles in consulting. The company's investment in modern office spaces and collaborative environments indicates a commitment to providing a conducive atmosphere for design and innovation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will review applications to assess basic qualifications and cultural fit.
• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into experience, leadership style, and technical UX skills, often including scenario-based questions.
• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, showcasing key projects, design process, and impact. This is a critical stage to evaluate design thinking, problem-solving abilities, and communication skills.
• Team/Peer Interviews: Interviews with other UX designers, product managers, or engineers to assess collaboration style, technical depth, and team dynamics.
• Final Interview: Potentially with a senior leader (Director/Partner) to discuss strategic alignment, business acumen, and overall fit for the firm.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your skills in UX design, leadership, and impact. Prioritize projects that align with the role's focus on AI, enterprise platforms, and responsive design.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, prototyping, testing), the solutions you designed, and the measurable outcomes or impact.
• Highlight Leadership: As a Manager role, demonstrate how you led teams, mentored junior designers, managed stakeholders, and contributed to the strategic direction of projects.
• Showcase Figma Proficiency: Be prepared to walk through specific Figma files, demonstrating your mastery of advanced features like auto-layout, variables, and prototyping.
• Emphasize Impact: Quantify results whenever possible. Use metrics related to user satisfaction, task completion rates, efficiency gains, or business objectives achieved.

Challenge Preparation:

• Be prepared for a potential design challenge or case study exercise that might involve solving a specific UX problem or critiquing an existing interface.
• Practice articulating your design decisions clearly and concisely, justifying your choices with user research, best practices, and business goals.
• Prepare to discuss your approach to accessibility, responsive design, and working with design systems.

📝 Enhancement Note: The interview process is designed to thoroughly evaluate both technical UX expertise and leadership potential. The portfolio review is a cornerstone, requiring candidates to not only showcase their design work but also their ability to articulate their process, impact, and leadership contributions.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the core design tool. Advanced proficiency is required for UI design, prototyping, auto-layout, variables, and design tokens.
• Prototyping Tools: While Figma is primary, familiarity with complementary tools like Framer or ProtoPie may be beneficial for more advanced interactions.
• Design Systems: Experience with building, maintaining, or contributing to design systems and component libraries is essential.

Analytics & Reporting:

• Usability Testing Platforms: Tools for conducting remote or in-person user testing (e.g., UserTesting.com, Maze).
• Analytics Tools: Familiarity with web and product analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) for data-driven iteration and A/B testing is preferred.

CRM & Automation:

• While not directly a UX design tool, understanding how UX designs integrate with CRM systems (like Salesforce) and other business applications used by clients is advantageous.
• Familiarity with project management and collaboration tools such as Jira, Confluence, Trello, or Asana is expected for agile workflows.

📝 Enhancement Note: The emphasis on Figma and design systems indicates a modern, component-based design workflow. Experience with analytics and prototyping tools demonstrates a commitment to data-informed design and creating high-fidelity, interactive experiences.

👥 Team Culture & Values

Operations Values:

• Client Focus: A commitment to understanding and exceeding client expectations through high-quality, impactful design solutions.
• Integrity and Ethics: Upholding PwC's code of conduct, professional standards, and independence requirements in all client engagements and internal operations.
• Innovation and Continuous Improvement: Embracing new technologies (like AI), methodologies, and creative thinking to deliver cutting-edge solutions and enhance service delivery.
• Collaboration and Teamwork: Fostering an environment where diverse perspectives are valued, and team members support each other to achieve collective success.
• Excellence and Quality: A dedication to delivering work of the highest standard, paying attention to detail, and ensuring accuracy and effectiveness in all deliverables.

Collaboration Style:

• Cross-functional Integration: Working closely with product managers, engineers, business analysts, and client stakeholders to ensure cohesive product development.
• Feedback-Driven: Encouraging open and constructive feedback within the design team and with development partners to refine designs and processes.
• Knowledge Sharing: Actively participating in design reviews, internal training sessions, and sharing best practices to elevate the team's collective expertise.

📝 Enhancement Note: PwC's core values of integrity, quality, and client service are foundational. Within the Acceleration Centers, there's likely an added emphasis on innovation, agility, and a collaborative spirit to drive rapid development and deliver cutting-edge solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Strategic Leadership with Hands-on Design: Effectively managing a team and client relationships while still contributing creatively and technically to design projects.
• Navigating Complex Client Environments: Adapting to diverse client needs, existing systems, and stakeholder expectations across various industries.
• Driving Adoption of UX Best Practices: Educating clients and internal teams on the value of user-centered design, accessibility, and modern design methodologies.
• Staying Ahead of Technological Advancements: Keeping pace with rapid changes in AI, design tools, and user expectations to ensure delivered solutions remain cutting-edge.

Learning & Development Opportunities:

• Advanced UX Training: Access to PwC's extensive learning and development programs, including specialized courses on AI, UX research, design systems, and leadership.
• Industry Conferences & Certifications: Opportunities to attend leading UX and technology conferences, and pursue relevant professional certifications.
• Mentorship & Coaching: Benefit from mentorship from senior leaders within PwC and opportunities to mentor junior talent, fostering leadership growth.
• Cross-Disciplinary Projects: Engage in projects that span different service lines (Advisory, Assurance, Tax), providing broad business and technical exposure.

📝 Enhancement Note: This role presents a significant opportunity for professional growth, pushing candidates to develop both their technical UX mastery and their leadership capabilities within a large, reputable organization. The challenges are inherent to a management role in a dynamic consulting environment, offering substantial learning experiences.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to convince a stakeholder or engineering team to adopt a UX recommendation that was initially met with resistance. What was your approach, and what was the outcome?" (Focus on communication, persuasion, and data-driven arguments).
• "How do you approach designing for AI-driven products, considering user trust, ethical implications, and the need for explainability?" (Assess understanding of emerging technologies and responsible design).
• "Walk us through a complex project where you managed multiple stakeholders with competing priorities. How did you ensure alignment and successful delivery?" (Evaluate project management, stakeholder management, and conflict resolution).

Company & Culture Questions:

• "What interests you about PwC's Acceleration Centers and the opportunity to work on AI-driven products?" (Research PwC's innovation initiatives and AC mission).
• "How do you foster a collaborative and inclusive environment within a design team?" (Demonstrate understanding of team dynamics and leadership values).
• "How do you ensure your design work aligns with both user needs and business objectives, especially within a professional services context?" (Showcase ability to balance user advocacy with business realities).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the: Problem Statement -> Your Role & Responsibilities -> Design Process (Research, Ideation, Prototyping, Testing) -> Solution -> Impact & Outcomes.
• Emphasize Leadership: Highlight instances where you led a team, mentored junior designers, or influenced strategic decisions.
• Showcase Figma Mastery: Be prepared to dive into Figma files to explain your use of advanced features, design systems, and interactive prototypes.
• Quantify Impact: Use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced support tickets, increased user satisfaction scores).
• Connect to PwC: Briefly explain how your experience and approach align with PwC's values and the specific needs of this role.

📝 Enhancement Note: Interview preparation should focus on showcasing not only design skills but also leadership potential, strategic thinking, and alignment with PwC's professional standards. The portfolio presentation is a key opportunity to demonstrate these qualities in action.

📌 Application Steps

To apply for this operations position:

• Submit your application through the PwC careers portal using the provided link.
• Tailor Your Resume: Update your resume to highlight experience in UX design leadership, project management, Figma proficiency, accessibility, and any experience with AI-driven products or enterprise platforms. Use keywords from the job description.
• Curate Your Portfolio: Ensure your portfolio is up-to-date, showcases 3-5 of your strongest, shipped projects, and clearly articulates your process, impact, and leadership contributions. Prepare a concise presentation narrative.
• Prepare for Case Studies/Challenges: Practice articulating your design process and problem-solving approach for common UX scenarios. Be ready to discuss your experience with design systems and accessibility.
• Research PwC: Familiarize yourself with PwC's mission, values, recent innovations, and the role of its Acceleration Centers. Understand how your skills and aspirations align with the firm's objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.