Academy Design Consultant I - Global Payment Solutions

📍 Job Overview

Job Title: Academy Design Consultant I - Global Payment Solutions

Company: Bank of America

Location: Charlotte, North Carolina, United States; Boston, Massachusetts, United States; Chicago, Illinois, United States

Job Type: FULL_TIME

Category: Learning & Development Operations / GTM Enablement

Date Posted: August 19, 2025

Experience Level: 2-5 Years

🚀 Role Summary

• This role is critical in designing and developing learning programs within the Global Payment Solutions division, focusing on performance improvement and readiness initiatives.

• The position requires strong analytical and design skills to create comprehensive learning materials, including job task analysis, learning maps, and curriculum builds.

• It involves significant collaboration with internal stakeholders, including Academy teammates and Line of Business (LOB) partners, to ensure alignment and effective program deployment.

• The role demands excellent project management and prioritization skills to manage multiple tasks, deliver solutions on tight deadlines, and maintain project tracking systems.

• A key aspect is the ability to influence and build credibility with stakeholders through aggregated information and clear communication, ensuring learning programs leverage industry best practices.

📝 Enhancement Note: While the title "Academy Design Consultant I" might suggest a purely educational focus, its placement within "Global Payment Solutions" and the emphasis on "performance improvement," "readiness initiatives," and "driving performance" strongly indicate a role within GTM (Go-To-Market) Enablement or Sales Operations, specifically focused on equipping client-facing teams with the knowledge and skills to succeed. The mention of "influencing stakeholders" and "program impacts" further supports this as an operations-adjacent role focused on business outcomes.

📈 Primary Responsibilities

• Analyze and design multiple Academy programs, ensuring the development and deployment of effective learning deliverables and communication strategies tailored for the Global Payment Solutions business.

• Aggregate and synthesize information from various sources to build and maintain credibility and influence with Academy teammates and Line of Business (LOB) partners, facilitating consensus and buy-in for learning initiatives.

• Develop and build training materials that clearly demonstrate learning transference, identifying and implementing improvement opportunities to ensure Academy programs align with industry best practices and drive measurable performance gains.

• Partner closely with LOB partners to assess readiness needs, plan deployment strategies for new programs, and evaluate the overall impact of learning initiatives on business objectives and client engagement.

• Support regulatory and content-specific requests, conduct thorough document reviews with key partners and principal reviewers, and effectively respond to program-specific escalations to ensure compliance and operational efficiency.

📝 Enhancement Note: The responsibilities listed are highly indicative of a role that bridges Learning & Development with Sales/GTM Operations. The emphasis on "learning transference," "program impacts," and "readiness needs" suggests a focus on how learning directly translates to business results, a core tenet of GTM operations.

🎓 Skills & Qualifications

Education:

• Minimum of a High School Diploma or GED equivalent is required.

Experience:

• 2-5 years of experience in a design, learning development, or related communications role.

• Demonstrated experience in building and maintaining learning programs or instructional design is highly preferred.

• Previous experience specifically within Global Payment Solutions or a similar financial services/payments environment is a significant advantage.

Required Skills:

• Learning Design & Development: Proficiency in creating structured learning content, curriculum, and pathways.

• Process Design & Management: Ability to analyze existing processes and design new, improved workflows for learning delivery and program management.

• Program Management: Skills in planning, executing, and monitoring learning programs from inception to completion, including tracking systems.

• Relationship Building & Influence: Excellent interpersonal skills to effectively build rapport, establish credibility, and influence stakeholders and partners across different business units.

• Business Process Analysis: Capability to dissect business needs and translate them into actionable learning solutions and performance improvements.

• Written & Oral Communication: Strong command of written and verbal communication, including active listening and the ability to articulate complex ideas clearly and drive consensus among diverse groups.

• Problem Solving & Agility: Demonstrated ability to identify issues, develop solutions, follow up effectively, and adapt to changing business needs and priorities with a resilient and positive outlook.

• Risk Management: Proficiency in identifying and mitigating day-to-day risks, and reinforcing the company's risk culture within program design and execution.

• Attention to Detail: Meticulous approach to ensure accuracy in all deliverables, documentation, and communication.

Preferred Skills:

• Career Path Design: Experience in mapping out career progression and associated learning requirements for roles within financial services.

• Continuous Improvement: A mindset focused on ongoing enhancement of processes and learning program effectiveness.

• Process Mapping: Ability to visually represent workflows and learning journeys to identify inefficiencies and opportunities.

• Customer and Client Focus: Understanding of client needs and how learning can enhance client interactions and satisfaction.

• Policies, Procedures, and Guidelines Management: Familiarity with adhering to and managing within established corporate frameworks.

📝 Enhancement Note: The extensive list of "Skills" provided in the raw data aligns perfectly with core competencies of GTM Operations and Sales Enablement roles. Skills like "Process Design," "Program Management," "Business Process Analysis," "Continuous Improvement," and "Process Mapping" are foundational for optimizing sales cycles and client engagement processes. The "Desired Qualifications" point to a need for domain expertise in payments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Job Task Analysis & Learning Maps: Showcase examples of detailed job task analyses and visually clear learning maps that break down complex roles into manageable learning modules, demonstrating a structured approach to understanding performance requirements.

• Curriculum Design & Development Samples: Include samples of designed curriculum, learning pathways, or training modules that highlight your ability to create engaging and effective learning experiences, ideally with a focus on business process or product knowledge.

• Process Improvement Case Studies: Present case studies detailing how you analyzed a process, identified inefficiencies, and designed or implemented a solution (e.g., a new training program, a revised workflow) that led to measurable performance improvements or cost savings.

• Stakeholder Collaboration & Communication: Provide evidence or examples of how you have successfully collaborated with diverse stakeholders (e.g., subject matter experts, business leaders, IT) to gather requirements, gain buy-in, and deliver complex projects, demonstrating your ability to influence and manage relationships.

Process Documentation:

• Workflow Design & Optimization: Candidates should be prepared to discuss their experience in designing and optimizing workflows related to learning program development, deployment, and maintenance, highlighting methodologies for efficiency and effectiveness.

• Implementation & Automation: While not explicitly stated, familiarity with learning management systems (LMS) or other platforms for deploying and tracking training, and any experience with automating parts of the learning lifecycle, would be beneficial.

• Measurement & Performance Analysis: Be ready to discuss how you measure the effectiveness of learning programs, including metrics related to knowledge retention, skill application, and business impact (e.g., performance improvement, sales conversion rates), demonstrating a data-driven approach.

📝 Enhancement Note: For an "Academy Design Consultant" role with a focus on GTM enablement, a portfolio demonstrating the practical application of learning design principles to achieve business objectives is crucial. This includes showing how learning solutions are integrated into operational processes and how their impact is measured.

💵 Compensation & Benefits

Salary Range:

The annualized salary range for this position is $70,000 - $107,100. Offers will be determined based on the candidate's experience, education, and skill set.

Benefits:

• Industry-Leading Benefits: Comprehensive benefits package designed to support employee well-being.

• Paid Time Off: Access to paid time off to promote work-life balance.

• Resources and Support: Availability of resources and support systems to help employees make an impact and contribute to the company's growth.

• Discretionary Incentive Eligible: The role is eligible to participate in an annual discretionary bonus plan, based on individual, team, and company performance.

Working Hours:

• Standard full-time commitment of 40 hours per week.

• The role operates on a 1st shift schedule, typical for business operations in the United States.

• The work arrangement is described as Hybrid, implying a blend of in-office and remote work, with specific office attendance requirements likely determined by role and team needs.

📝 Enhancement Note: The salary range provided is competitive for a consultant role with 2-5 years of experience in a major financial hub like Charlotte, Boston, or Chicago. The hybrid work arrangement is common, and the mention of "specific requirements for office-based attendance" suggests a structured approach to hybrid work, which operations professionals should be prepared for.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking / Global Payments

Company Size: Bank of America is a very large, global financial institution, employing well over 200,000 people worldwide. This scale offers significant opportunities for career development and exposure to diverse business units and operational complexities.

Founded: Bank of America has a long and rich history, with roots tracing back to 1784, and has grown through mergers and acquisitions to become one of the world's largest financial institutions. This heritage suggests a culture that values stability, long-term strategy, and deep expertise.

Team Structure:

• The role sits within the Global Payment Solutions division, likely part of a broader GTM Enablement, Learning & Development, or Operations team.

• The team structure would typically involve collaboration with instructional designers, curriculum developers, LOB business partners, and potentially sales leadership.

• Reporting lines would likely be within a Learning or Operations management structure, with close interaction with functional leaders within Global Payment Solutions.

Methodology:

• Data-Driven Decision Making: Operations teams at Bank of America are expected to leverage data analytics to understand performance gaps, measure the impact of initiatives, and inform strategic decisions.

• Process Optimization: A strong emphasis is placed on identifying inefficiencies in workflows and implementing process improvements to enhance productivity, reduce costs, and improve client/employee experiences.

• Risk Management & Compliance: Given the regulated nature of the financial industry, adherence to policies, procedures, and a robust risk management framework is paramount in all operational activities.

Company Website: https://www.bankofamerica.com/

📝 Enhancement Note: Bank of America's culture is characterized by its commitment to "Responsible Growth," which emphasizes ethical practices, client focus, and community impact. For an operations role, this translates to a need for meticulous execution, strong ethical judgment, and a focus on delivering value consistently. The sheer size of the company means navigating complex organizational structures and processes is a key skill.

📈 Career & Growth Analysis

Operations Career Level: This "Academy Design Consultant I" role represents an early to mid-career opportunity within operations and enablement functions. It's a foundational position for developing expertise in learning design, program management, and business process analysis within a specialized financial domain.

Reporting Structure: The role likely reports to an Academy Lead, Learning Manager, or a Director within the Global Payment Solutions Operations or Enablement team. Collaboration will extend to peers within the Academy/Enablement function and key stakeholders within the Global Payment Solutions business units.

Operations Impact: The impact of this role is primarily on improving the effectiveness and efficiency of client-facing teams within Global Payment Solutions. By designing and deploying targeted learning programs, the consultant directly contributes to enhancing sales performance, client satisfaction, product adoption, and overall revenue generation.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in instructional design methodologies, adult learning principles, and specific payment solutions knowledge.

• Program Management Expansion: Potential to take on larger, more complex learning programs, or move into broader program management roles within the operations or enablement space.

• Leadership Track: Progression to Senior Academy Design Consultant, Learning Manager, or even roles in Sales Operations, GTM Strategy, or L&D Management within Bank of America.

• Cross-Functional Exposure: Opportunities to work on projects with other divisions, gaining broader business acumen and understanding of different operational facets within the bank.

📝 Enhancement Note: The "Consultant I" designation suggests a structured career path within Bank of America's L&D or Operations framework. Growth typically involves mastering core competencies, demonstrating increased impact, and taking on more complex responsibilities, leading to senior individual contributor or management roles.

🌐 Work Environment

Office Type: The role is designated as Hybrid, meaning a mix of in-office and remote work. Bank of America emphasizes an "in-office culture with specific requirements for office-based attendance," indicating that while flexibility exists, regular office presence is expected. The specific days will likely be determined by team needs and management direction.

Office Location(s): The role is open in major financial hubs:

• Charlotte, North Carolina (Bank Of America Plaza - IL4540)

• Boston, Massachusetts (100 Federal St Lp - MA5100)

• Chicago, Illinois (540 W Madison St - IL4540)

These locations offer professional work environments with access to amenities and are strategic centers for the company's operations.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace that encourages collaboration with team members, LOB partners, and subject matter experts. Project-based work often requires team interaction.

• Technology & Tools: Access to standard corporate technology infrastructure, including laptops, communication tools (e.g., Microsoft Teams), and specialized learning/project management software.

• Team Interaction: Opportunities for regular team meetings, one-on-one sessions with managers, and cross-functional project discussions, fostering a connected and engaged work experience.

Work Schedule:

• The standard work schedule is 40 hours per week, typically during business hours (1st shift).

• While hybrid, the role requires flexibility to attend in-office meetings, training sessions, and collaborative events as needed.

📝 Enhancement Note: The hybrid nature of the role, coupled with Bank of America's emphasis on in-office presence, means candidates should be comfortable with a structured approach to hybrid work, including potential requirements for specific days in the office for key meetings or team activities.

📄 Application & Portfolio Review Process

Interview Process:

The interview process for a role like this at Bank of America typically involves several stages:

1. Initial Screening: HR or a recruiter will conduct a brief phone screen to assess basic qualifications, interest, and cultural fit.

2. Hiring Manager Interview: A more in-depth interview with the hiring manager to discuss your experience, skills, and alignment with the role's responsibilities. This is where your operational mindset and problem-solving abilities will be evaluated.

3. Skills Assessment/Case Study: You may be asked to complete a skills assessment or a case study. For this role, it could involve designing a short learning module, analyzing a business problem, or presenting a process improvement idea related to sales enablement or payment solutions.

4. Team/Stakeholder Interviews: Interviews with potential team members or key stakeholders from the Global Payment Solutions division to assess collaboration style and ability to influence.

5. Final Interview/Offer: A final discussion, potentially with a higher-level manager, followed by a job offer if successful.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio logically. Consider sections for "Learning Design," "Process Improvement," and "Stakeholder Collaboration." For each project, clearly state the objective, your role, the challenge, your solution (describing the process and tools used), and the measurable outcome.

• Focus on Operations & GTM: Tailor your examples to highlight how your learning designs or process improvements directly impacted business performance, sales effectiveness, or client engagement within a financial context. Use operations industry terminology where appropriate.

• Quantify Results: Wherever possible, use metrics to demonstrate the impact of your work. For example, "Improved sales team's understanding of new product features, leading to a 15% increase in cross-sell opportunities," or "Streamlined onboarding process, reducing ramp-up time by 20%."

• Showcase Process Thinking: Include examples of process mapping, workflow analysis, or how you’ve implemented continuous improvement cycles in learning development. This demonstrates your operational acumen.

• Prepare to Discuss: Be ready to walk through your portfolio during interviews, explaining your thought process, the challenges you faced, and the lessons learned.

Challenge Preparation:

• Anticipate Scenario-Based Questions: Prepare for questions like: "How would you design a training program for a new payment processing system?" or "How would you measure the effectiveness of a sales enablement initiative?"

• Business Acumen: Brush up on current trends in the payments industry and common challenges faced by sales teams in financial services.

• Process Improvement Mindset: Think about how you would approach diagnosing issues, gathering requirements, and proposing solutions for improving sales processes or learning delivery within a large financial institution.

📝 Enhancement Note: For an "Academy Design Consultant" role touching on GTM enablement, the interview process will likely assess not just design skills but also the ability to think operationally, understand business drivers, and communicate effectively with diverse stakeholders. Portfolio preparation should emphasize the "how" and "why" behind your work, linking it to business outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Learning Management Systems (LMS): Proficiency with enterprise-level LMS platforms (e.g., SAP SuccessFactors, Workday Learning, Cornerstone OnDemand) for deploying, tracking, and managing learning content is highly valuable.

• Instructional Design Software: Experience with tools like Articulate Storyline/Rise, Adobe Captivate, or similar software for creating interactive e-learning modules.

• Content Authoring Tools: Proficiency with presentation software (PowerPoint), and potentially graphic design tools (e.g., Adobe Creative Suite) for visual content creation.

Analytics & Reporting:

• Learning Analytics Platforms: Familiarity with tools that track learning engagement, completion rates, and knowledge retention.

• Business Intelligence Tools: Experience with BI tools like Tableau, Power BI, or internal Bank of America analytics platforms for analyzing business performance and the impact of enablement programs.

• Spreadsheet Software: Advanced proficiency in Microsoft Excel for data analysis, reporting, and project tracking is essential.

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how learning impacts CRM data (e.g., sales activity logging, customer interaction quality) is beneficial. Experience with Salesforce or similar CRMs is a plus.

• Collaboration & Project Management Tools: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Teams, SharePoint, and potentially project management software like Jira or Asana.

📝 Enhancement Note: While specific tools aren't listed, an operations-focused role in a large enterprise like Bank of America will heavily rely on established corporate systems. Demonstrating adaptability and experience with common enterprise software, particularly in the L&D and CRM spaces, is key.

👥 Team Culture & Values

Operations Values:

• Client Focus: A deep commitment to understanding and serving the needs of clients, both internal (LOB partners) and external (customers of Global Payment Solutions).

• Integrity & Trust: Upholding the highest ethical standards in all business dealings and communications.

• Excellence: Striving for high quality and continuous improvement in all aspects of work, from learning design to process execution.

• Teamwork & Collaboration: Valuing diverse perspectives and working collaboratively across teams and functions to achieve shared goals.

• Innovation & Agility: Embracing new ideas and adapting to changing market conditions and business needs with a proactive approach.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with individuals from various departments, including sales, product management, marketing, and technology, requiring strong communication and negotiation skills.

• Process Review & Feedback: A culture that encourages constructive feedback on processes and learning materials to drive continuous improvement and ensure alignment with business objectives.

• Knowledge Sharing: Openness to sharing best practices, insights, and learnings across teams to foster a collective growth environment.

📝 Enhancement Note: Bank of America's stated values of "Client Focus," "Integrity," "Excellence," "Teamwork," and "Innovation" are directly applicable to operations roles. Candidates should be prepared to demonstrate how they embody these values in their daily work and decision-making processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large Organization: Adapting to the complex structure and processes of a global financial institution requires strong organizational and political navigation skills.

• Balancing Multiple Priorities: Managing numerous design projects, stakeholder requests, and deadlines simultaneously can be demanding.

• Driving Behavioral Change: Ensuring that learning translates into tangible changes in behavior and performance for client-facing teams requires robust design and follow-through.

• Keeping Pace with Industry Evolution: The payments industry is rapidly evolving, requiring continuous learning and adaptation of training content to remain relevant.

Learning & Development Opportunities:

• Formal Training Programs: Access to Bank of America's extensive internal learning and development resources, including courses on leadership, project management, and specific financial products.

• Industry Certifications: Opportunities to pursue relevant certifications in instructional design, project management (e.g., PMP), or specific areas of financial services.

• Mentorship Programs: Potential to participate in formal or informal mentorship programs with experienced leaders in L&D, Operations, or the Global Payment Solutions domain.

• Exposure to Diverse Projects: Working on a variety of projects across different payment solutions will broaden your skill set and business understanding.

📝 Enhancement Note: The challenges in this role are typical of large, matrixed organizations. Growth opportunities are abundant, given the company's size and investment in employee development, particularly in specialized areas like GTM enablement and financial operations.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "Describe how you would approach designing a comprehensive onboarding program for new sales representatives in Global Payment Solutions, focusing on both product knowledge and sales process effectiveness."

• Stakeholder Management: "How do you ensure buy-in and collaboration from busy LOB partners when developing new training initiatives? Provide an example."

• Problem Solving: "Imagine our sales team is struggling to articulate the value proposition of a new payment solution. How would you use learning design to address this performance gap?"

• Process Improvement: "Walk me through a process you've improved in a previous role. What was the original process, what changes did you implement, and what were the measurable results?"

Company & Culture Questions:

• "What do you know about Bank of America's commitment to Responsible Growth, and how would your role contribute to it?"

• "How do you see yourself fitting into a hybrid work environment and collaborating with a distributed team?"

Portfolio Presentation Strategy:

• Concise Storytelling: For each portfolio piece, aim for a 2-3 minute overview that covers context, challenge, your solution (process/design), and outcome.

• Highlight Operations Link: Explicitly connect your learning design work to operational efficiency, sales performance, or business impact. Use terms like "process optimization," "readiness," "performance improvement," and "ROI."

• Showcase Process Thinking: Be ready to discuss your process for needs analysis, design, development, implementation, and evaluation. If you have process maps or workflow diagrams, be prepared to share and explain them.

• Address the "Why": Explain the rationale behind your design choices and how they align with adult learning principles and business objectives.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of instructional design expertise, strong operational thinking, and excellent stakeholder management skills, all within the context of financial services and GTM enablement. Quantifiable results and clear, process-oriented explanations are key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Bank of America careers portal.

• Portfolio Customization: Curate your portfolio to specifically highlight projects relevant to learning design, process improvement, and stakeholder collaboration within a business or financial context. Prioritize examples that demonstrate measurable impact on performance or efficiency.

• Resume Optimization: Tailor your resume to emphasize keywords from the job description, such as "Learning Design," "Program Management," "Process Design," "Stakeholder Management," and any experience in financial services or payments. Quantify your achievements wherever possible.

• Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result), focusing on operational challenges and solutions. Prepare to discuss your portfolio items in detail, highlighting your process and impact.

• Company Research: Thoroughly research Bank of America's mission, values, and recent performance, particularly within the Global Payment Solutions division. Understand their approach to client service and responsible growth to better align your answers with their culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.