47831561006 - E-Commerce Systems UX/UI Manager

📍 Job Overview

Job Title: E-Commerce Systems UX/UI Manager Company: Activate Talent Location: Argentina Job Type: Independent Contractor Category: Revenue Operations / GTM Operations (with a strong UX/UI focus) Date Posted: 2025-11-03 Experience Level: 5-10 Years Remote Status: Fully Remote

🚀 Role Summary

• This role is pivotal in shaping the digital customer journey within a fast-scaling eCommerce organization, focusing on the intersection of design, data, and technology to enhance user experience and drive conversion rates.
• The E-Commerce Systems UX/UI Manager will own the strategic development and implementation of user experience (UX) and user interface (UI) design across the entire eCommerce ecosystem, ensuring seamless and engaging digital touchpoints.
• Key responsibilities include leading UX research, optimizing conversion funnels, and fostering collaboration with product, engineering, and marketing teams to translate business objectives into intuitive, high-performing digital interfaces.
• The position demands a strong understanding of Conversion Rate Optimization (CRO) principles, data-driven design methodologies, and the ability to manage design systems and style guides for consistent brand representation across all digital assets.

📝 Enhancement Note: While the title is "E-Commerce Systems UX/UI Manager," the emphasis on "Systems," "optimization," "conversion," and "data-driven solutions" positions this role strongly within the GTM and Revenue Operations sphere, particularly in how user experience directly impacts revenue generation and customer acquisition/retention. The role requires a blend of creative design expertise and analytical operations acumen.

📈 Primary Responsibilities

• Lead the strategic vision and execution of UX/UI design initiatives for the company's primary eCommerce platform and all interconnected digital systems to drive engagement and conversion.
• Conduct comprehensive UX research, including user journey mapping, persona development, and usability testing, to identify critical friction points and opportunities for enhancement within the customer lifecycle.
• Develop wireframes, prototypes, and detailed mockups for new features and site optimizations, ensuring alignment with brand guidelines and business objectives.
• Collaborate closely with cross-functional teams, including software developers, product managers, data analysts, and marketing specialists, to ensure seamless integration of UX/UI designs and to achieve shared GTM goals.
• Design and implement robust A/B and multivariate testing strategies for website layouts, calls-to-action, navigation elements, and checkout processes to continuously improve conversion rates.
• Establish, maintain, and evolve scalable design systems, UI component libraries, and comprehensive style guides to ensure brand consistency and design efficiency across all digital touchpoints.
• Analyze user behavior data from analytics platforms to derive actionable insights, identify usability issues, and propose data-informed design solutions that enhance the overall customer experience and drive revenue.
• Stay abreast of emerging UX/UI trends, eCommerce best practices, and competitive landscape analysis to inform design strategies and maintain a cutting-edge digital presence.

📝 Enhancement Note: The responsibilities highlight a direct link to revenue generation through CRO and user experience optimization, aligning this role with GTM and Revenue Operations objectives. The need to "partner with cross-functional teams" and "analyze user behavior" underscores the operational aspects of this UX/UI role.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Psychology, Marketing, or a related field is often preferred for roles requiring a deep understanding of user behavior and design principles. Equivalent practical experience will be strongly considered.

Experience:

• A minimum of 5 years of progressive professional experience in UX/UI design, with a significant focus on eCommerce platforms, consumer-facing applications, or digital product environments.
• Demonstrated success in leading UX/UI strategy from conception through implementation, evidenced by a portfolio showcasing complex projects and measurable outcomes.
• Proven experience in managing and collaborating within multidisciplinary teams, including product managers, developers, and marketing professionals, to deliver integrated digital solutions.

Required Skills:

• Expert proficiency in UX/UI design software, including Figma and Adobe XD, for wireframing, prototyping, and high-fidelity design creation.
• Strong command of usability testing methodologies and tools, with the ability to plan, conduct, and analyze user feedback sessions.
• Deep understanding of Conversion Rate Optimization (CRO) principles, including A/B testing, multivariate testing, and conversion funnel analysis to drive measurable business results.
• Proficiency in analyzing user behavior data using tools like Google Analytics, Adobe Analytics, or similar platforms to inform design decisions and identify optimization opportunities.
• Solid grasp of responsive design principles and best practices for creating adaptive user experiences across various devices and screen sizes.
• Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex design concepts and rationale to diverse stakeholders.
• Strong problem-solving capabilities, with a methodical approach to identifying and resolving UX/UI challenges.
• Effective project management skills, with the ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.

Preferred Skills:

• Experience in building and maintaining comprehensive design systems, UI component libraries, and style guides.
• Familiarity with front-end development concepts (HTML, CSS, JavaScript) to facilitate better collaboration with engineering teams.
• Knowledge of accessibility standards (WCAG) and inclusive design principles.
• Experience with Agile/Scrum development methodologies.
• Familiarity with eCommerce specific user flows, such as product discovery, cart management, and checkout optimization.

📝 Enhancement Note: The emphasis on "Conversion Rate Optimization (CRO)" and "user behavior analytics" strongly suggests this role is intended to directly impact revenue and customer acquisition metrics, making it a key position within a GTM or Revenue Operations framework. The requirement for Figma and Adobe XD is standard for senior UX/UI roles, and the mention of "systems" in the title implies a need for structured design approaches.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5 years of UX/UI design experience, with a strong emphasis on eCommerce platforms and conversion-focused projects.
• Demonstrate end-to-end design process for at least 2-3 significant eCommerce projects, detailing problem identification, user research, ideation, prototyping, testing, and implementation phases.
• Include case studies that clearly articulate the business problem, the design solution, the user-centric approach, and, most importantly, measurable results and ROI achieved through UX/UI improvements (e.g., increased conversion rates, reduced bounce rates, improved average order value).
• Showcase examples of user journey mapping, wireframing, and interactive prototyping, illustrating how these artifacts were used to drive design decisions and stakeholder alignment.
• Present examples of contributions to or creation of design systems, UI libraries, and style guides, highlighting their impact on consistency and efficiency.

Process Documentation:

• Provide evidence of structured UX research methodologies, including how qualitative and quantitative data were gathered and analyzed to inform design strategies.
• Detail your process for conducting A/B or multivariate testing, including hypothesis generation, test design, execution, and analysis of results to drive optimization.
• Illustrate your approach to collaborating with cross-functional teams (developers, product managers, marketers) throughout the design and development lifecycle, including how feedback was incorporated and challenges were resolved.
• Showcase examples of how user behavior analytics were leveraged to identify pain points and opportunities for redesign or feature enhancement.

📝 Enhancement Note: For a role with such a direct impact on conversion and revenue, a portfolio demonstrating tangible business outcomes is paramount. The emphasis on ROI and metrics aligns this with operations-focused roles that require quantifiable success. The mention of "systems" in the title suggests a need to show experience with scalable design solutions.

💵 Compensation & Benefits

Salary Range: As an independent contractor working remotely from Argentina, the salary range for an E-Commerce Systems UX/UI Manager with 5-10 years of experience is estimated to be between ARS 1,500,000 to ARS 3,000,000 per month, or approximately USD 1,800 to USD 3,600 per month (based on an exchange rate of ~830 ARS to 1 USD, subject to market fluctuations). This range reflects the specialized UX/UI design skills, eCommerce focus, and the contractor status.

Benefits:

• Flexible Work Schedule: The role operates on a standard M-F working hours basis, but as an independent contractor, there's inherent flexibility in managing work hours to accommodate personal needs while meeting project deadlines.
• Global Remote Work Opportunity: The ability to work from "any corner of the world" offers unparalleled geographical freedom and integration into a global remote work culture.
• Independent Contractor Status: This provides the autonomy to manage your own tax obligations and potential for business expense deductions, depending on local regulations.
• Exposure to Fast-Scaling Organization: Opportunity to gain experience and contribute to a rapidly growing eCommerce company at the forefront of digital innovation.
• Professional Development: Potential to work with cutting-edge design tools and methodologies, contributing to continuous skill enhancement in a dynamic industry.

Working Hours: The standard working hours are Monday to Friday. While contractually defined, the remote nature of the role and the "independent contractor" status typically allows for some flexibility in daily scheduling, provided project deliverables and team collaboration needs are met.

📝 Enhancement Note: The salary estimate is based on research of UX/UI Manager roles with 5-10 years of experience in Argentina, adjusted for remote work and independent contractor status, and benchmarked against USD equivalents for international roles. The benefits are typical for independent contractor positions, emphasizing flexibility and autonomy.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates in the fast-scaling eCommerce sector, a dynamic and competitive industry characterized by rapid technological advancements, evolving consumer behaviors, and a strong emphasis on data-driven decision-making. This context means the operations and design teams must be agile, innovative, and highly responsive to market shifts.

Company Size: The description "fast-scaling eCommerce organization" suggests a company that is likely beyond the startup phase but still experiencing significant growth. This implies a company culture that is likely energetic, adaptable, and focused on rapid iteration and expansion, with established processes but also room for individual impact.

Founded: While the founding date is not specified, the company's mission to "elevate the digital shopping experience through innovation, storytelling, and seamless user interaction" indicates a customer-centric approach and a focus on leveraging technology to create engaging brand experiences. This suggests a culture that values creativity, user empathy, and forward-thinking design.

Team Structure:

• The UX/UI Manager will likely be part of a broader Product or Marketing team, working closely with Product Managers responsible for the eCommerce platform's roadmap, Developers who build the interfaces, and Marketers who drive traffic and conversions.
• The reporting structure is typical for a managerial role within design, likely reporting to a Head of Product, Director of Design, or potentially a VP of Engineering/Product, depending on the company's organizational hierarchy.
• Cross-functional collaboration is explicitly stated as a key requirement, meaning the UX/UI Manager will engage daily with various departments to ensure design solutions meet diverse business needs and technical constraints.

Methodology:

• Data Analysis: The company leverages data to inform decisions, particularly in optimizing the user experience and driving conversions. Expect a data-centric approach to design, with a focus on analytics and A/B testing.
• Workflow Planning & Optimization: The role involves improving existing digital touchpoints and designing new ones, requiring structured workflow planning and a continuous optimization mindset.
• Automation & Efficiency: While not explicitly stated for this role, the broader eCommerce context often implies an interest in automating processes and improving efficiency, which can extend to design workflows and system implementation.

Company Website: Activate Talent (as the hiring partner), Company URL: https://jobs.workable.com/company/kHFKsfd3NDgpPnY3GcwgQ2/jobs-at-activate-talent (Note: This is the hiring partner's page, not the client company's direct website).

📝 Enhancement Note: The "fast-scaling" nature suggests that processes might still be evolving, offering an opportunity for this role to significantly influence how UX/UI operations are managed. The focus on "design, data, and technology" highlights a modern, data-informed approach to business operations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Managerial level within the UX/UI discipline, specifically applied to eCommerce systems. It requires not only strong individual contributor design skills but also the ability to lead strategy, collaborate effectively, and influence cross-functional teams. It sits at the intersection of creative design and operational execution, where design decisions directly impact business metrics.

Reporting Structure: The UX/UI Manager will likely report to a senior leader in Product Management, Design, or potentially a GTM/Revenue Operations head, depending on the company's organizational structure. They will be responsible for guiding design efforts and potentially mentoring junior designers, though direct reports are not specified.

Operations Impact: The impact of this role is directly tied to improving the customer's digital journey, which in turn drives key operational metrics such as conversion rates, customer acquisition cost (CAC), customer lifetime value (CLTV), and overall revenue. By optimizing the eCommerce experience, this role plays a critical part in the company's revenue generation and operational efficiency.

Growth Opportunities:

• Leadership Expansion: Potential to grow into a Director-level role overseeing a larger design team or expanding responsibilities to encompass broader digital product strategy.
• Specialization: Deepen expertise in specific areas of eCommerce UX/UI, Conversion Rate Optimization, or Design Systems, becoming a subject matter expert.
• Cross-Functional Leadership: Transition into Product Management or GTM Strategy roles by leveraging a deep understanding of user behavior and its impact on business outcomes.
• Impact on a Scaling Business: Contribute significantly to the growth and evolution of a fast-scaling organization, potentially leading to opportunities in emerging markets or new product lines.

📝 Enhancement Note: The managerial title and focus on strategic implementation and cross-functional leadership suggest a role with significant growth potential beyond individual contribution, aligning with career progression in operations and product management.

🌐 Work Environment

Office Type: This is a fully remote ("TELECOMMUTE") position, meaning there is no physical office requirement. The "work from any corner of the world" statement emphasizes a commitment to global remote work.

Office Location(s): While the role is remote, the company is based in Argentina, and the job listing specifies "Argentina" as a location requirement. This might indicate a preference for candidates within a specific timezone for collaboration purposes, even though the work is remote.

Workspace Context:

• Collaborative Environment: Expect a digitally collaborative environment. Tools like Slack, Microsoft Teams, or similar platforms will be essential for communication and team interaction. Video conferencing will be the primary mode for meetings and discussions.
• Operations Tools & Technology: Access to and proficiency with a suite of digital design, collaboration, and project management tools will be standard. This includes the specified Figma, Adobe XD, and likely analytics platforms.
• Team Interaction: While remote, opportunities for interaction will exist through scheduled team meetings, virtual brainstorming sessions, and project-specific collaborations. The emphasis on "partnership" suggests proactive engagement with colleagues.

Work Schedule: The standard working hours are Monday to Friday. As an independent contractor, there's an expectation of availability for key meetings and deadlines, but the remote nature typically allows for flexibility in structuring the workday to suit productivity.

📝 Enhancement Note: The "Argentina" location specification for a fully remote role is common; it often relates to legal/tax compliance or timezone alignment for team collaboration. The emphasis on global remote work suggests a progressive, digitally native work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio will likely be the first step. Be prepared to highlight your most relevant eCommerce UX/UI projects and measurable results.
• Technical/Design Assessment: This might involve a portfolio review session where you walk through your case studies, explaining your process, rationale, and the impact of your work. You may also be asked to complete a small design exercise or a take-home challenge related to eCommerce UX/UI optimization.
• Cross-functional Interviews: Expect to meet with potential collaborators, such as Product Managers, Developers, or Marketing leads, to assess your ability to work effectively within a multidisciplinary team and understand your communication style.
• Managerial/Final Interview: A discussion with the hiring manager or senior leadership to assess your strategic thinking, leadership potential, problem-solving skills, and cultural fit within the company.

Portfolio Review Tips:

• Focus on Impact: Prioritize case studies that demonstrate quantifiable improvements in conversion rates, user engagement, or other key eCommerce metrics. Clearly articulate the "before" and "after" scenarios.
• Showcase Process: Detail your UX/UI process for each project – from research and user journey mapping to wireframing, prototyping, and testing. Explain why you made certain design decisions.
• Highlight Collaboration: Provide examples of how you collaborated with developers, product managers, and marketers. How did you incorporate their feedback? How did you manage conflicting priorities?
• E-Commerce Specificity: Ensure your portfolio prominently features eCommerce projects, showcasing your understanding of user flows related to product discovery, cart management, checkout, and post-purchase experiences.
• Tool Proficiency: Be ready to discuss your proficiency with Figma, Adobe XD, and any analytics/testing tools used.

Challenge Preparation:

• E-Commerce Scenarios: Prepare to discuss how you would approach optimizing a specific eCommerce user flow (e.g., the checkout process, product page layout, search functionality) or designing a new feature.
• CRO Principles: Be ready to explain core CRO concepts and how you would apply them in a practical scenario.
• Data Interpretation: Practice articulating how you would use user behavior data to identify problems and inform design solutions.
• Design System Thinking: If asked, explain the importance of design systems and your experience in creating or contributing to them.

📝 Enhancement Note: Given the role's focus on conversion and systems, a portfolio demonstrating measurable business impact and a structured, data-informed design process will be crucial. The interview process will likely probe both creative design skills and operational execution capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design Software: Figma, Adobe XD (mandatory proficiency).
• Prototyping Tools: InVision, Axure, or built-in prototyping features within Figma/Adobe XD.
• Wireframing Tools: Balsamiq, Sketch, or similar for early-stage concept visualization.

Analytics & Reporting:

• Web Analytics Platforms: Google Analytics, Adobe Analytics, or similar platforms to track user behavior, traffic sources, and conversion funnels.
• A/B Testing & CRO Tools: Optimizely, VWO (Visual Website Optimizer), Google Optimize, or similar for conducting and analyzing experiments.
• Heatmap & Session Recording Tools: Hotjar, Crazy Egg, FullStory for qualitative user behavior insights.

CRM & Automation:

• While not primary for this role, familiarity with how CRM data (e.g., Salesforce, HubSpot) and marketing automation platforms influence customer journeys and personalization within eCommerce could be beneficial.
• Project Management Tools: Jira, Asana, Trello, Monday.com for task management and team collaboration.
• Collaboration Tools: Slack, Microsoft Teams for real-time communication.

📝 Enhancement Note: Proficiency in Figma and Adobe XD is explicitly required. The mention of "Systems" in the title and the focus on CRO and analytics imply that experience with data-driven tools and methodologies is essential for success in this role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user, ensuring that all design decisions prioritize user needs and enhance their experience.
• Data-Driven Decision Making: Emphasizing the use of analytics, A/B testing, and user feedback to guide design strategies and measure success, rather than relying solely on intuition.
• Collaboration & Communication: Fostering an environment where open communication, constructive feedback, and cross-functional teamwork are valued to achieve shared goals.
• Innovation & Agility: Encouraging a culture of continuous improvement, experimentation, and adaptability to stay ahead in the fast-paced eCommerce landscape.
• Efficiency & Scalability: Designing solutions that are not only effective but also scalable and maintainable, contributing to the long-term operational efficiency of the eCommerce platform.

Collaboration Style:

• Cross-Functional Integration: The role requires active collaboration with Product Management, Engineering, Marketing, and potentially Data Science teams. Expect regular syncs, joint brainstorming sessions, and shared responsibility for project outcomes.
• Process Review & Feedback: An open culture for reviewing workflows, design iterations, and performance data, with mechanisms for providing and receiving constructive feedback to drive continuous improvement.
• Knowledge Sharing: A commitment to sharing best practices, insights from user research, and learnings from experiments across teams to build collective expertise and elevate design standards.

📝 Enhancement Note: The values described align with modern, high-performing operations and product teams, emphasizing data, user focus, and collaborative execution. This is critical for a role that bridges design and business outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user desires into features that also drive business objectives and revenue, requiring strong negotiation and strategic thinking.
• Rapidly Evolving eCommerce Landscape: Staying current with fast-changing consumer expectations, technological advancements, and competitive pressures in the eCommerce industry.
• Cross-Functional Alignment: Ensuring consistent understanding and buy-in for UX/UI strategies across diverse stakeholder groups with potentially different priorities.
• Quantifying Design Impact: Clearly demonstrating the ROI of UX/UI initiatives through rigorous testing and data analysis in a dynamic environment.

Learning & Development Opportunities:

• Mastering Advanced UX/UI Techniques: Deepening expertise in areas like AI-driven personalization, advanced prototyping, or user research methodologies tailored for eCommerce.
• CRO Specialization: Becoming an expert in Conversion Rate Optimization, potentially leading to specialized roles or certifications.
• Leadership Development: Gaining experience in managing design strategy, mentoring junior designers, and influencing product roadmaps.
• Industry Exposure: Working with a fast-scaling organization provides exposure to growth strategies, market dynamics, and the operational challenges of rapid expansion.

📝 Enhancement Note: The challenges are typical for senior roles in a dynamic sector like eCommerce, offering significant opportunities for professional growth and skill development in areas critical to modern operations and product development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you significantly improved the conversion rate of an eCommerce website through your UX/UI design. What was your process, and what were the key metrics?" (Focus on demonstrating your CRO process and impact.)
• "How do you balance user needs with business objectives when designing features? Provide an example." (Highlight your ability to find win-win solutions.)
• "Walk me through your process for conducting UX research and translating those findings into actionable design solutions for an eCommerce platform." (Emphasize your research methodologies and data-driven approach.)
• "How would you go about creating or maintaining a design system for a rapidly scaling eCommerce organization?" (Showcase your understanding of scalability and consistency.)

Company & Culture Questions:

• "What do you know about our company and our mission to elevate the digital shopping experience?" (Research the company's brand, products, and values.)
• "How do you approach collaboration with developers and product managers? Describe a challenging collaboration and how you navigated it." (Prepare examples of effective teamwork and conflict resolution.)
• "What are your thoughts on the current state of eCommerce UX/UI, and what trends do you see shaping the future?" (Demonstrate industry awareness and forward-thinking.)

Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the problem, your approach, the solution, and the measurable outcome.
• Focus on Metrics: Clearly present the quantitative results of your work. Use visuals like charts or graphs to illustrate improvements in conversion rates, AOV, engagement, etc.
• Explain Your "Why": Be prepared to articulate the rationale behind your design decisions, referencing user research, data, or best practices.
• Highlight Collaboration: Mention how you worked with different teams and incorporated their feedback.
• Be Prepared for Deep Dives: Expect questions about specific design choices, technical constraints, or alternative solutions you considered.

📝 Enhancement Note: Interview preparation should focus on showcasing a blend of creative UX/UI expertise and operational effectiveness, particularly in driving conversion and collaborating across teams. A strong portfolio with measurable results is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workable.
• Tailor Your Resume: Highlight your experience in eCommerce UX/UI design, Conversion Rate Optimization (CRO), and any relevant systems management. Use keywords from the job description, such as "Figma," "Adobe XD," "user behavior analytics," and "A/B testing." Quantify your achievements with metrics.
• Curate Your Portfolio: Ensure your portfolio prominently features eCommerce case studies that demonstrate your end-to-end design process and, most importantly, the measurable business impact (e.g., increased conversion rates, improved user engagement) of your work. Prioritize projects showcasing your ability to solve business problems through design.
• Prepare Your Walkthrough: Be ready to present 2-3 key portfolio pieces during interviews, articulating your design rationale, research methods, collaborative process, and the ROI achieved. Practice explaining complex concepts clearly and concisely.
• Research the Company: Understand Activate Talent's role as a hiring partner and, if possible, research the client company's eCommerce presence to tailor your understanding and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.