international instructional design manager, International Retail Operations

📍 Job Overview

Job Title: International Instructional Design Manager, International Retail Operations

Company: Starbucks

Location: Seattle, WA, United States

Job Type: Full-Time

Category: Learning & Development / Operations Training

Date Posted: 2026-07-27

Experience Level: 10+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the design, development, and maintenance of innovative, internationally relevant retail operations digital training programs for partners across various roles, from barista to regional director.

• Serve as a subject matter expert in learning and development, consulting with cross-functional teams globally to ensure training effectiveness and relevance.

• Analyze key metrics, evaluate feedback, and benchmark against industry standards to continuously improve the impact and efficiency of training programs.

• Leverage expertise in adult learning principles and instructional design methodologies to create engaging and competency-accelerating learning experiences.

• Utilize advanced technologies, including AI, to accomplish complex tasks and enhance the delivery of global retail training initiatives.

📝 Enhancement Note: This role is positioned within International Retail Operations, indicating a strong focus on global scalability, cultural adaptation of training materials, and a deep understanding of the operational nuances of retail environments across diverse international markets. The emphasis on "accelerate partner performance" and "gain competency quickly" highlights a results-oriented approach to learning and development.

📈 Primary Responsibilities

• Design, develop, and maintain cutting-edge, internationally relevant digital training programs for retail operations partners, ensuring alignment with Starbucks' global standards and local market needs.

• Apply adult learning principles and instructional design best practices to create engaging, effective, and scalable e-learning modules, videos, and other digital learning assets.

• Collaborate closely with international retail operations leaders, cross-functional teams (e.g., marketing, product, technology), and subject matter experts (SMEs) to gather requirements, validate content, and ensure program relevance.

• Conduct needs assessments, performance gap analyses, and learning audits to identify training opportunities and inform curriculum development strategies.

• Evaluate the effectiveness of training programs through data analysis, key performance indicators (KPIs), learner feedback, and industry benchmarking, and implement data-driven improvements.

• Manage multiple complex instructional design projects simultaneously, from conceptualization and development through to deployment and ongoing maintenance, ensuring adherence to timelines and quality standards.

• Stay abreast of emerging trends in instructional design, adult learning, digital learning technologies, and AI applications to foster innovation in training delivery.

• Consult with international stakeholders to understand unique market needs and adapt global training programs for cultural and linguistic relevance, ensuring a consistent yet localized learning experience.

• Support the implementation and ongoing management of learning management systems (LMS) and other digital learning platforms to deliver and track training effectively.

• Serve as a primary point of contact for learning and development inquiries related to international retail operations, providing expert guidance and support.

📝 Enhancement Note: The responsibility to "consult with cross-functional teams locally and around the world" emphasizes a significant stakeholder management component. The role requires not just creation but also strategic advising and influencing, particularly in cross-cultural and multi-level communication scenarios. The mention of AI suggests a forward-thinking approach to content creation and delivery optimization.

🎓 Skills & Qualifications

Education: Bachelor's degree required; a degree in Instructional Design, Adult Education, Learning and Development, or a related field is highly preferred.

Experience:

• A minimum of 10 years of progressive experience in designing, developing, and implementing comprehensive training programs specifically for adult learners within retail operations environments.

• Proven track record of successfully creating training solutions for a range of roles, from entry-level positions (e.g., baristas) to leadership levels (e.g., regional directors). Required Skills:

• Deep expertise in adult learning theories (e.g., Andragogy, Experiential Learning) and instructional design models (e.g., ADDIE, SAM, Kirkpatrick's Levels of Evaluation).

• Proven ability to design and develop engaging e-learning programs using industry-standard authoring tools.

• Demonstrated experience in producing high-quality training videos and multimedia learning assets.

• Strong project management skills, including the ability to scope, plan, execute, and monitor complex learning initiatives from inception to completion.

• Familiarity with the DominKnow learning platform or similar comprehensive e-learning development and delivery systems.

• Exceptional communication, presentation, and consulting abilities, with a demonstrated capacity to effectively engage diverse audiences across functional, cultural, and hierarchical levels.

• Ability to leverage Artificial Intelligence (AI) tools and methodologies to enhance the efficiency and effectiveness of instructional design processes and content creation.

• Experience in analyzing learning metrics and feedback to drive continuous program improvement and demonstrate ROI. Preferred Skills:

• Experience working with global or international training initiatives, with an understanding of cultural adaptation and localization for learning content.

• Proficiency in a wide range of e-learning authoring tools beyond DominKnow (e.g., Articulate Storyline, Adobe Captivate).

• Experience with learning management systems (LMS) administration and reporting.

• Knowledge of gamification principles and their application in adult learning.

• Experience in curriculum development and maintenance for large-scale operational environments.

• Familiarity with Starbucks' retail operations and culture.

📝 Enhancement Note: The requirement for "10+ years of experience designing training programs for adult learners in retail operations roles – from entry level to leadership roles" indicates a senior-level position demanding strategic thinking and a deep understanding of operational career paths. The specific mention of DominKnow and AI highlights critical technology proficiencies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of instructional design projects, with a strong emphasis on retail operations training solutions.

• Demonstrations of e-learning modules, video training content, and other digital learning assets developed for adult learners.

• Case studies detailing the instructional design process followed, including needs analysis, design, development, implementation, and evaluation phases.

• Evidence of successful curriculum development and maintenance for diverse roles within an operational context.

• Examples that highlight the ability to adapt training content for international audiences, demonstrating cultural sensitivity and localization strategies.

• Documentation of how metrics and feedback were used to iterate and improve training program effectiveness and partner performance. Process Documentation:

• Clearly articulate the ADDIE or similar instructional design methodology used in past projects, detailing each phase with specific examples.

• Provide examples of how you have documented training processes, workflows, and content development standards for scalability and team collaboration.

• Showcase your approach to performance consulting and how training interventions were designed to address specific business challenges and drive measurable outcomes.

• Demonstrate experience in managing project scope, timelines, and resources effectively for complex instructional design initiatives.

📝 Enhancement Note: For this senior role, the portfolio should not just showcase completed projects but also the strategic thinking and process behind them. Emphasis should be placed on how the candidate has driven measurable performance improvements through their instructional design work, particularly in a global retail operations context.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Instructional Design Managers with 10+ years of experience in a major metropolitan area like Seattle, the estimated annual salary range is $120,000 - $170,000. This range can vary based on specific qualifications, experience, and internal equity.

Benefits:

• Comprehensive medical, dental, and vision insurance plans.

• Basic and supplemental life insurance coverage.

• Short-term and long-term disability insurance.

• Paid parental leave and family expansion reimbursement.

• Generous paid vacation time, sick time, and eight paid holidays, plus two personal days per year.

• Eligibility for a 401(k) retirement plan with employer match.

• Participation in Starbucks' employee stock programs: Company Stock Program (S.I.P.) and Bean Stock equity.

• Access to incentivized emergency savings and financial well-being tools.

• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University's online program (Starbucks College Achievement Plan).

• Student loan management resources and other educational opportunities.

• Backup care services and DACA reimbursement.

Working Hours: This is a full-time position, typically involving approximately 40 hours per week. The role is based in Seattle, WA, and offers a hybrid work environment, allowing partners to work remotely up to two days per week.

📝 Enhancement Note: The salary estimate is based on industry data for senior instructional design roles in Seattle, considering the 10+ years of experience and the hybrid work model. Starbucks' benefits package is known for its comprehensiveness, particularly its educational and stock ownership programs, which are highlighted here.

🎯 Team & Company Context

🏢 Company Culture

Industry: Coffee, Food & Beverage, Retail. Starbucks is a global leader in the coffeehouse industry, renowned for its premium coffee, beverages, and food products, as well as its commitment to community and social responsibility. The company operates a vast network of retail stores worldwide, emphasizing a unique customer experience.

Company Size: Starbucks is a large, multinational corporation, employing hundreds of thousands of partners globally. This scale implies a need for highly standardized yet adaptable training programs that can reach a vast and diverse workforce across numerous countries.

Founded: Starbucks was founded in 1971. Its long history is marked by a consistent focus on quality, customer service, and developing its partners, establishing a strong foundation for its global retail operations and learning and development initiatives.

Team Structure:

• The International Retail Operations team likely comprises a dedicated group of professionals focused on optimizing and standardizing store operations across Starbucks' global markets.

• This role will report into a leadership position within Learning & Development or a senior manager overseeing International Retail Operations training.

• Collaboration will be extensive, involving partnerships with regional operations leaders, store managers, training specialists in different countries, and potentially central L&D, HR, and IT departments. Methodology:

• Data-driven decision-making is paramount, with a focus on analyzing operational metrics, training effectiveness data, and customer feedback to inform strategy.

• Process optimization is a core tenet, aiming to streamline operations and enhance partner performance through effective training and development.

• A global mindset and a commitment to cultural inclusivity are essential for developing training that resonates across diverse markets.

• Continuous improvement and innovation are encouraged, especially in leveraging new technologies like AI to enhance learning experiences.

Company Website: https://www.starbucks.com/

📝 Enhancement Note: Starbucks' culture emphasizes partner development and a global community. For an instructional design manager, this means understanding and contributing to a culture that values learning, service, and consistent brand experience across diverse international settings. The company's size necessitates robust, scalable training solutions.

📈 Career & Growth Analysis

Operations Career Level: This role is a senior-level position within the Learning & Development function, specifically focused on global retail operations. It requires a high degree of autonomy, strategic input, and the ability to manage complex, large-scale projects independently. The "Manager" title suggests responsibility for leading initiatives and potentially influencing strategy, rather than direct people management, although that could evolve.

Reporting Structure: The position will likely report to a Director or Senior Manager of International Retail Operations or Global Learning & Development. This structure places the role at a critical intersection of operational strategy and learning design, enabling direct impact on business outcomes.

Operations Impact: The International Instructional Design Manager directly influences the performance and competency of retail partners in over 85 countries. Effective training programs lead to improved customer experience, operational efficiency, product quality, and partner retention, all of which are critical drivers of Starbucks' global revenue and brand reputation. The ability to scale best practices globally makes this role highly impactful.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of global retail training, such as leadership development for international managers, digital transformation in learning, or advanced AI applications in L&D.

• Leadership: Transition into higher leadership roles within Global Learning & Development, potentially managing a team of instructional designers or overseeing broader learning portfolios.

• Cross-functional Advancement: Move into roles within International Retail Operations, Global HR, or Strategy, leveraging a deep understanding of operational needs and workforce development.

• Global Mobility: Opportunities to work on international assignments or lead global project teams, expanding exposure to different markets and cultures.

📝 Enhancement Note: The role offers significant growth potential within a large, global organization. The emphasis on international scope and operational impact provides a strong foundation for career advancement in leadership, specialization, or cross-functional roles within Starbucks or the broader retail and L&D industries.

🌐 Work Environment

Office Type: The role is based at the Starbucks Support Center in Seattle, WA, which serves as a central hub for corporate functions. The company offers a hybrid work environment, allowing for a blend of in-office and remote work.

Office Location(s): The primary location is the Starbucks Support Center in Seattle, Washington. This central location offers access to corporate resources, cross-functional teams, and opportunities for in-person collaboration.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-office days for team meetings, brainstorming sessions, and building stronger relationships with colleagues and stakeholders.

• Tools & Technology: Access to Starbucks' standard suite of productivity tools, learning technologies (including DominKnow), and potentially advanced AI development tools.

• Team Interaction: Opportunities to engage with a diverse group of professionals in retail operations, L&D, HR, and other corporate functions, fostering a rich exchange of ideas and best practices.

Work Schedule: The standard work schedule is approximately 40 hours per week. The hybrid arrangement offers flexibility, allowing for up to two remote workdays per week, which can be beneficial for focused work on content development and analysis. However, effective collaboration and project management will necessitate strategic use of in-office time.

📝 Enhancement Note: The hybrid work model in Seattle is a key aspect of the work environment. For an instructional design role, this means balancing focused individual work (often better suited for remote) with collaborative efforts that benefit from in-person interaction, especially when working with global teams.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on experience with instructional design, adult learning, retail operations, and global training.

2. Phone/Video Interview: A more in-depth discussion about your background, experience, and fit for the role, likely covering key responsibilities and required skills.

3. Portfolio Review & Presentation: Candidates will be asked to present a selection of their work, demonstrating their instructional design process, project outcomes, and ability to articulate complex concepts. This is a critical stage for assessing practical skills and strategic thinking.

4. Case Study/Skills Assessment: A practical exercise or case study may be assigned, requiring candidates to outline an approach to a specific instructional design challenge relevant to Starbucks' international retail operations.

5. Final Interview(s): Meetings with senior leaders or cross-functional stakeholders to assess strategic alignment, leadership potential, and cultural fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your most impactful projects that directly align with the job description – focusing on retail operations, global scope, e-learning, and measurable results.

• Tell a Story: For each project, clearly articulate the problem/need, your role and approach (methodology), the solutions you designed, and the quantifiable outcomes (e.g., improved performance metrics, reduced errors, increased competency, positive feedback).

• Highlight Global Experience: If you have experience with international training, showcase how you adapted content for different cultures and languages, and the challenges you overcame.

• Demonstrate Process: Be prepared to walk through your design process (e.g., ADDIE) and explain your rationale behind design choices.

• Showcase Technology Proficiency: Include examples of e-learning modules, videos, or other digital assets, and be ready to discuss the tools and technologies used (especially DominKnow if applicable).

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the effectiveness and ROI of your training solutions.

Challenge Preparation:

• Research Starbucks' current retail operations, global presence, and any known training initiatives or challenges.

• Familiarize yourself with adult learning theories and instructional design models.

• Practice articulating your approach to common L&D challenges, such as measuring training effectiveness, adapting content for diverse audiences, or integrating new technologies like AI.

• Prepare to discuss how you would approach designing a training program for a new operational procedure or a product launch across multiple countries.

📝 Enhancement Note: The portfolio review is likely to be a significant part of the selection process. Candidates should prepare to not only show their work but also defend their design choices and demonstrate their understanding of how training drives business results in a global retail context.

🛠 Tools & Technology Stack

Primary Tools:

• DominKnow: Explicitly mentioned as a familiarity requirement, indicating its importance for e-learning authoring and content management. Proficiency here is key.

• E-learning Authoring Tools: Expertise in tools like Articulate Storyline, Adobe Captivate, or similar for developing interactive online courses.

• Video Production/Editing Software: Skills in tools like Adobe Premiere Pro, Final Cut Pro, Camtasia, or similar for creating training videos.

• AI Tools: Ability to accomplish complex tasks using AI, suggesting familiarity with AI-powered content creation, editing, or analysis tools.

Analytics & Reporting:

• Learning Analytics Platforms: Experience with tools that track learner progress, engagement, and performance within an LMS or dedicated analytics suite.

• Data Analysis Tools: Proficiency in Excel, Google Sheets, and potentially BI tools (e.g., Tableau, Power BI) for analyzing training metrics and feedback.

• Survey Tools: Experience with tools like SurveyMonkey or Qualtrics for gathering learner feedback.

CRM & Automation:

• Learning Management Systems (LMS): Experience with LMS platforms for delivering, tracking, and reporting on training programs.

• Project Management Software: Tools such as Asana, Trello, Jira, or Microsoft Project for managing instructional design projects and timelines.

• Collaboration Tools: Familiarity with platforms like Microsoft Teams, Slack, or Google Workspace for team communication and collaboration.

📝 Enhancement Note: Given the global nature of the role and the explicit mention of DominKnow and AI, candidates should be prepared to discuss their experience with these specific tools and their broader capabilities in managing and delivering digital learning at scale.

👥 Team Culture & Values

Operations Values:

• Partner-Centricity: A core Starbucks value is to treat each other with respect and dignity, recognizing that partners are the heart of the company. This translates to creating training that supports partner growth and well-being.

• Data-Driven Excellence: Decisions are informed by data and analysis to ensure effectiveness and continuous improvement. This applies to measuring the impact of training programs on partner performance and business outcomes.

• Global Collaboration & Inclusion: Starbucks operates worldwide, valuing diverse perspectives and fostering an inclusive environment. Training must reflect this by being culturally sensitive and accessible to all partners.

• Innovation & Adaptability: The company encourages embracing new ideas and adapting to changing market dynamics. This role is expected to bring innovative approaches to training, including leveraging new technologies like AI.

• Service & Connection: Starbucks aims to inspire and nurture the human spirit, connecting with customers and communities. Training should instill these values and equip partners to deliver exceptional service.

Collaboration Style:

• Cross-Functional Partnership: Expect to work closely with individuals from various departments (Operations, HR, Marketing, IT) across different regions. A collaborative, consultative approach is essential.

• Open Communication: A culture that encourages open dialogue, feedback exchange, and constructive debate to ensure the best learning solutions are developed.

• Knowledge Sharing: A commitment to sharing best practices, insights, and learnings across teams and geographies to foster collective growth and efficiency.

• Solution-Oriented: A focus on problem-solving and finding effective solutions, particularly in overcoming challenges related to global training delivery and adoption.

📝 Enhancement Note: The emphasis on "partner" in Starbucks' culture is significant. This role requires an understanding of how to develop training that not only imparts skills but also reinforces company values and fosters a positive employee experience globally.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Scalability & Localization: Developing training that is effective and relevant across more than 85 countries, requiring careful consideration of cultural nuances, language barriers, and varying operational contexts.

• Keeping Pace with Innovation: Continuously evolving the training programs to incorporate new technologies, adult learning methodologies, and AI advancements while ensuring they remain practical and accessible for retail partners.

• Measuring Impact: Demonstrating the tangible impact of training programs on key operational metrics (e.g., sales, customer satisfaction, efficiency, partner retention) across diverse international markets.

• Stakeholder Alignment: Gaining buy-in and ensuring consistent adoption of training programs from various regional leadership teams and operational stakeholders who may have differing priorities or perspectives.

• Content Refresh & Maintenance: Managing the lifecycle of a vast library of training content, ensuring it remains up-to-date, accurate, and effective in a dynamic retail environment.

Learning & Development Opportunities:

• Advanced Instructional Design: Opportunities to explore and implement cutting-edge instructional design strategies, including immersive learning, VR/AR applications, and advanced AI-driven personalization.

• Global Operations Insight: Gaining a deep understanding of Starbucks' diverse international retail operations, fostering expertise in cross-cultural business practices.

• Leadership Development: Access to leadership training programs, mentorship opportunities, and pathways to advance into senior management or executive roles within L&D or operations.

• Technology Exploration: Hands-on experience with emerging learning technologies and AI tools, positioning the candidate at the forefront of L&D innovation.

• Cross-Cultural Competency: Developing enhanced skills in cross-cultural communication, collaboration, and program adaptation through direct engagement with international teams.

📝 Enhancement Note: The challenges presented highlight the complexity and strategic importance of this role. Successfully navigating these will offer significant opportunities for professional growth and skill development in a global, fast-paced environment.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a global retail operations training program. How do you ensure cultural relevance and scalability across diverse markets?"

• "Walk me through a complex instructional design project you managed, from needs assessment to evaluation. What were the key challenges, and how did you measure its success?"

• "How would you leverage AI to improve the efficiency or effectiveness of training content development for Starbucks' international retail partners?"

• "Describe a time you had to consult with cross-functional or cross-cultural teams to achieve a learning objective. What was your approach, and what was the outcome?"

• "How do you stay current with adult learning theories and instructional design best practices, especially concerning digital learning and new technologies?" Company & Culture Questions:

• "What do you know about Starbucks' mission and values, and how would you ensure training programs reflect them?"

• "How would you approach building relationships and gaining buy-in from international retail operations leaders?"

• "Describe your experience working in a hybrid environment and how you manage collaboration and productivity."

• "What are your thoughts on Starbucks' commitment to partner development and its College Achievement Plan?" Portfolio Presentation Strategy:

• Start with Impact: Begin your presentation with the most compelling project that showcases significant results and aligns directly with the job requirements (global, retail operations, digital).

• Structure Your Narrative: For each project, clearly outline:

  • The Challenge: What business problem or performance gap did the training address?
  • Your Solution: What was your design and development process? What specific learning assets did you create?
  • The Technology: What tools and technologies did you use (e.g., DominKnow, AI tools)?
  • The Results: What measurable impact did the training have (e.g., KPIs, feedback, ROI)?

• Be Specific: Use concrete examples, data, and metrics. Avoid vague statements.

• Highlight Global Considerations: If applicable, detail how you adapted content for different regions, cultures, or languages.

• Demonstrate Process: Be ready to explain your instructional design methodology and rationale behind key decisions.

• Engage Your Audience: Be enthusiastic, confident, and prepared to answer questions thoroughly.

Challenge Preparation:

• Be ready for a scenario-based question, e.g., "Imagine we need to roll out a new customer service standard across all international markets. Outline your approach to developing and deploying the required training."

• Practice articulating your thought process for problem-solving, prioritizing tasks, and considering potential roadblocks.

📝 Enhancement Note: Candidates should be prepared to demonstrate not only their technical skills in instructional design but also their strategic thinking, project management capabilities, and ability to operate effectively in a large, global, and culturally diverse organization like Starbucks.

📌 Application Steps

To apply for this international instructional design manager position:

• Submit your application through the Starbucks careers portal via the provided link.

• Curate Your Operations Portfolio: Select 3-4 key instructional design projects that best exemplify your experience in retail operations, global training, e-learning development, and measurable results. Focus on projects that demonstrate your ability to design for adult learners and leverage technology.

• Tailor Your Resume: Highlight experience with adult learning principles, instructional design methodologies, e-learning authoring tools (especially DominKnow), project management, cross-cultural communication, and any experience with AI in learning. Quantify achievements with metrics where possible.

• Prepare Your Presentation: Rehearse your portfolio presentation, ensuring you can clearly articulate the problem, your solution, your process, the technologies used, and the impact of your work. Practice explaining your approach to global training challenges.

• Research Starbucks: Familiarize yourself with Starbucks' mission, values, global presence, and any recent initiatives in retail operations or learning and development. Understand their commitment to partners and community.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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