Intern, UX Research & Design (all genders)

📍 Job Overview

Job Title: Intern, UX Research & Design

Company: TeamViewer Germany GmbH

Location: Göppingen, Germany

Job Type: Internship

Category: UX Research & Design Operations

Date Posted: April 14, 2026

Experience Level: 0-2 Years (Internship)

Remote Status: On-site

🚀 Role Summary

• Support the product design team in user-centered product development, focusing on research and design operations.

• Conduct and analyze UX research initiatives, including surveys, interviews, and usability tests, to gather actionable insights.

• Contribute to the enhancement of an in-house research tool, the "User Focus Program," by improving its metrics, methodology, and usability.

• Translate research findings into concrete recommendations for product and design teams, influencing the user experience of TeamViewer's digital workplace platform.

• Collaborate closely with cross-functional teams including Designers, Developers, Product Owners, and Product Managers within an agile framework.

📝 Enhancement Note: This role is specifically for an intern, indicating a focus on foundational learning and support within the UX Research & Design function. The emphasis on improving an internal tool ("User Focus Program") suggests an opportunity to influence operational processes within the UX team.

📈 Primary Responsibilities

• Assist in the planning, execution, and analysis of various UX research methodologies, such as user interviews, surveys, and usability testing sessions.

• Gain practical experience with both behavioral and attitudinal research methods to understand user needs and pain points.

• Actively participate in the improvement of the internal "User Focus Program" by contributing to its feature development, methodology refinement, and overall usability.

• Document and effectively communicate research findings, insights, and recommendations using tools like Confluence and Figma for clear stakeholder understanding.

• Collaborate effectively with Designers, Developers, Product Owners, and Product Managers within agile development teams to integrate user feedback into the product lifecycle.

• Translate complex user insights into clear, actionable recommendations that drive product design and development decisions.

• (Optional but welcome) Contribute to UI design tasks by creating wireframes, mock-ups, and detailed interface specifications.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on research execution, operational improvement of research tools, and cross-functional collaboration, common in well-structured internship programs within product development organizations.

🎓 Skills & Qualifications

Education: Currently enrolled in a university program pursuing a degree in UX Design, User Research, Human-Computer Interaction (HCI), Information Design, Psychology, or a closely related field. Participation in a mandatory internship as part of the study program is required.

Experience: Basic experience in conducting UX research and applying fundamental research methods such as usability tests, heuristic evaluations, interviews, or surveys.

Required Skills:

• Enrollment in a university program with a mandatory internship requirement.

• Availability for a full-time, 6-month internship commencing between September and October 2026.

• Proficiency in English; German language skills are considered a plus.

• Familiarity with Figma for design and documentation purposes.

• Experience with at least one method for analyzing qualitative or quantitative data.

Preferred Skills:

• Familiarity with UX metrics such as System Usability Scale (SUS) or User Experience Questionnaire (UEQ).

• Knowledge of the Jobs to Be Done (JTBD) framework.

• UI design skills, including understanding of common UI patterns and UX principles.

• Interest or experience in utilizing AI within UX research or design workflows.

• Experience with heuristic evaluation as a research method.

📝 Enhancement Note: The emphasis on a "mandatory internship" and specific start dates points to a structured, longer-term internship program. The preferred skills suggest areas where candidates can differentiate themselves and demonstrate potential for future growth within the company.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of one UX research project, detailing the research question, methodology employed, participant recruitment strategy, and key findings.

• Demonstrate proficiency in using Figma for creating wireframes, mock-ups, or user flows within a research or design context.

• Include examples of how user feedback and research insights were translated into actionable recommendations for product improvements.

Process Documentation:

• Outline the steps taken in a past research project, from initial planning to final reporting, highlighting key decision points.

• Describe your approach to participant recruitment for research studies, including any challenges and how they were overcome.

• Illustrate how you would use internal tools (like Confluence) and design tools (like Figma) to document and share research findings effectively.

📝 Enhancement Note: For an internship role, the portfolio expectations are geared towards demonstrating foundational understanding and practical application of research and design principles, rather than extensive project portfolios typical for senior roles. The focus is on process and learning.

💵 Compensation & Benefits

Salary Range: Based on the provided information for full-time internships in Germany, the estimated monthly salary is €1,400.

Benefits:

• Comprehensive support for travel expenses via a travel subsidy.

• Access to modern and ergonomic workstations with advanced equipment.

• Complimentary fruits and soft drinks to enhance the work environment.

• Opportunities for physical well-being through sports offerings.

• Regular company celebrations and engaging team events foster a strong social culture.

• Continuous learning through access to the TeamViewer Library and a 24/7 E-Learning Center.

• Exposure to a highly diverse and international work environment.

• Flexible working hours that can be aligned with academic schedules, alongside trust-based working hours.

Working Hours: Full-time internship commitment (approximately 40 hours per week), with flexibility to align with academic schedules.

📝 Enhancement Note: The salary is explicitly stated for a full-time internship. The benefits are extensive for an intern role, emphasizing employee well-being and professional development, common for larger tech companies aiming to attract and retain talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software & Technology, specializing in Digital Workplace Solutions and remote connectivity. TeamViewer leverages AI to enhance digital processes and shape the future of digitalization.

Company Size: Over 1,900 employees worldwide, indicating a substantial, established organization with global reach. This size typically means structured processes, dedicated departments, and opportunities for diverse project involvement.

Founded: TeamViewer provides a leading Digital Workplace platform, enabling, improving, and automating digital processes. While the founding year isn't explicitly stated, its established presence and global user base suggest a company with significant history and evolution in the tech landscape.

Team Structure:

• The UX Research & Design team is part of a larger product development organization, likely integrated within agile teams.

• Collaboration is expected with Designers, Developers, Product Owners, and Product Managers, indicating a cross-functional and matrixed team environment.

Methodology:

• User-Centered Product Development: A core philosophy where user needs and feedback are central to the product lifecycle.

• Agile Methodology: Teams work in iterative cycles, facilitating rapid development, feedback incorporation, and adaptability.

• Data-Driven Insights: Research findings are used to inform and guide product decisions, emphasizing the use of metrics and qualitative analysis.

Company Website: https://careers.teamviewer.com

📝 Enhancement Note: The description of TeamViewer's mission and scale implies a dynamic, innovative, and global environment. The emphasis on AI and digitalization suggests a forward-thinking company culture where operational efficiency and user experience are paramount.

📈 Career & Growth Analysis

Operations Career Level: This is an internship role, positioned at the entry-level of the UX Research & Design career path. It provides foundational experience and exposure to professional UX practices within a corporate setting.

Reporting Structure: The intern will report to a member of the Product Design team, likely a UX Researcher or Designer, and work within agile teams composed of Designers, Developers, Product Owners, and Product Managers.

Operations Impact: While an intern's direct impact is typically focused on supporting specific projects and learning, their contributions to UX research and the improvement of the "User Focus Program" can indirectly influence product development decisions and enhance the overall user experience of TeamViewer's offerings. This role offers a chance to see how operational UX processes contribute to business success.

Growth Opportunities:

• Skill Development: Intensive learning in UX research methodologies, user-centered design principles, and the practical application of tools like Figma and Confluence.

• Industry Exposure: Gaining hands-on experience in a leading technology company, understanding enterprise-level product development and agile workflows.

• Potential for Future Employment: TeamViewer explicitly states that students are the "employees of tomorrow," indicating a strong possibility of full-time employment offers after graduation based on performance and business needs.

• Networking: Building professional relationships with experienced designers, researchers, developers, and product managers.

📝 Enhancement Note: The growth opportunities are framed around rapid skill acquisition and the potential for a career launch within TeamViewer, assuming successful performance during the internship. The emphasis on "potential employees of tomorrow" is a strong signal for career-oriented interns.

🌐 Work Environment

Office Type: The role is designated as on-site in Göppingen, Germany. TeamViewer promotes a casual office atmosphere, encouraging employees to wear what they want and providing comfortable lounge areas for breaks.

Office Location(s): The primary contract location is Göppingen, Germany. TeamViewer has a global presence, but this specific internship is based at their Göppingen facility.

Workspace Context:

• Collaborative Environment: Interns will work within agile teams, necessitating close collaboration with designers, developers, and product managers.

• Tools & Technology: Access to modern workstations with ergonomic equipment, along with software tools essential for UX research and design (Figma, Confluence).

• Team Interaction: Opportunities for regular interaction with colleagues through project work, team events, and informal gatherings in lounge areas.

Work Schedule: Full-time commitment (approx. 40 hours/week) with trust-based working hours that offer flexibility to align with academic schedules, particularly important for students.

📝 Enhancement Note: The description emphasizes a modern, informal, and collaborative workspace designed to foster both productivity and employee well-being, typical of tech companies aiming for a positive work culture.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit your CV and motivation letter through the provided link.

• Initial Screening: Review of applications to assess academic background, internship requirements, and basic skills alignment.

• First Interview (likely with HR/Recruiter): Focus on motivation, availability, understanding of the internship role, and cultural fit.

• Second Interview (likely with Hiring Manager/Team Lead): Technical discussion covering UX research methodologies, Figma proficiency, problem-solving approaches, and portfolio review.

• Potential Team/Cultural Fit Discussion: May involve meeting other team members to assess collaboration style and fit within the agile team.

Portfolio Review Tips:

• Highlight Research Process: Clearly articulate the problem statement, your role, the research methods used, challenges encountered, and the insights derived for each project.

• Showcase Figma Skills: Include examples of wireframes, mock-ups, user flows, or prototypes created in Figma, explaining the design decisions.

• Quantify Impact: Whenever possible, mention how your research or design contributions led to specific improvements or informed product decisions.

• Tailor to the Role: Emphasize projects related to user research, usability testing, and design where you applied foundational UX principles.

Challenge Preparation:

• UX Research Scenario: Be prepared to discuss how you would approach a hypothetical UX research problem (e.g., "How would you research user pain points for a remote meeting feature?").

• Figma Proficiency: Be ready for a brief demonstration or discussion about your Figma workflow and favorite features for prototyping or documentation.

• Behavioral Questions: Prepare to answer questions about teamwork, problem-solving, how you handle feedback, and your learning process.

📝 Enhancement Note: The interview process is likely structured to assess both foundational UX knowledge and the candidate's fit within TeamViewer's agile and collaborative culture. Portfolio preparation should focus on demonstrating practical application of learned skills.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, mock-ups, and potentially prototyping. Proficiency is a core requirement.

• Confluence: Used for documentation, knowledge sharing, and project management, especially for recording research findings and team collaboration.

• User Focus Program: TeamViewer's in-house research tool for participant recruitment, survey creation, and UX measurement. Understanding its function and contributing to its improvement is a key aspect of the role.

Analytics & Reporting:

• Survey Tools: Experience with or ability to learn tools for creating and analyzing surveys is necessary.

• Data Analysis Methods: Proficiency in analyzing qualitative data (e.g., interview transcripts, usability test observations) and quantitative data (e.g., survey responses, SUS, UEQ) is expected.

CRM & Automation:

• Agile Project Management Tools: While not explicitly mentioned, familiarity with tools like Jira or similar platforms is common in agile environments where Product Owners and Developers collaborate.

• Collaboration Platforms: Tools for team communication and file sharing, beyond Confluence and Figma, might be in use.

📝 Enhancement Note: The technology stack heavily emphasizes design and documentation tools, with a specific focus on TeamViewer's proprietary "User Focus Program." This indicates an opportunity for the intern to gain experience with a company-specific, integrated UX research ecosystem.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A commitment to understanding and prioritizing user needs in all product development and design decisions.

• Data-Driven Decision Making: Emphasizing the use of research data and metrics to inform strategy and design.

• Collaboration & Teamwork: Fostering an environment where designers, researchers, developers, and product managers work cohesively.

• Continuous Improvement: A dedication to enhancing processes, tools (like the User Focus Program), and product quality.

• Innovation: Encouraging new ideas and the adoption of new technologies (like AI in UX).

Collaboration Style:

• Cross-Functional Integration: Working closely with diverse teams (Design, Development, Product) within agile sprints.

• Open Communication: Encouraging the sharing of findings, feedback, and ideas to ensure alignment and continuous learning.

• Constructive Feedback: A culture where feedback is exchanged respectfully to drive improvements in both individual contributions and team outcomes.

• Knowledge Sharing: Active participation in sharing insights and best practices, potentially through documentation and team discussions.

📝 Enhancement Note: TeamViewer's culture appears to value a blend of innovation, user focus, and strong collaborative practices, essential for a fast-paced technology environment. The mention of "C-A-R-E" suggests specific company values that likely guide interactions and decision-making.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research & Design Support: Effectively managing time between core research tasks, support for design initiatives, and contributions to the User Focus Program.

• Translating Insights: The challenge of converting raw research data into clear, actionable recommendations that resonate with product and development teams.

• Navigating Large Organizations: Understanding the workflows and communication channels within a large, global company like TeamViewer.

• Adapting to In-house Tools: Quickly learning and contributing to the specific functionalities and operational nuances of the "User Focus Program."

Learning & Development Opportunities:

• Deep Dive into UX Methodologies: Gaining practical, hands-on experience with a wide array of UX research techniques in a real-world setting.

• Tool Proficiency: Mastering industry-standard tools like Figma and Confluence, plus gaining familiarity with a proprietary research platform.

• Agile Development Exposure: Understanding how UX research integrates into agile product development cycles.

• Industry Trends: Learning about the application of AI in UX research and design, a growing area in the tech industry.

• Mentorship: Receiving guidance from experienced UX professionals within TeamViewer, potentially leading to mentorship opportunities.

📝 Enhancement Note: The challenges presented are typical for interns and offer significant learning opportunities. The growth potential is strongly tied to mastering practical skills and understanding enterprise-level product operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a UX research project you worked on. What was the objective, your role, the methodology, and what did you learn?" (Focus on process, critical thinking, and outcome.)

• "How would you use Figma to present research findings to a non-technical audience?" (Demonstrate communication and tool application.)

Company & Culture Questions:

• "What interests you about TeamViewer and our digital workplace solutions?" (Show research into the company's mission and products.)

• "How do you approach collaboration within a diverse team, such as designers, developers, and product managers?" (Highlight teamwork and communication skills.)

Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project, clearly stating the problem, your approach, key findings, and recommendations.

• Storytelling: Narrate your process, emphasizing the "why" behind your decisions and the impact of your work.

• Visuals: Use screenshots, mock-ups, and clear data visualizations to support your explanations. For Figma, show user flows, wireframes, or prototypes.

• Conciseness: Be prepared to present your most impactful projects within a limited timeframe, focusing on quality over quantity.

📝 Enhancement Note: Interview preparation should focus on demonstrating a solid understanding of UX fundamentals, practical application of tools, and a proactive, collaborative attitude. Being able to articulate your process and learnings is key.

📌 Application Steps

To apply for this internship position:

• Submit your application through the provided link on the TeamViewer Careers website.

• Curate Your Resume: Highlight relevant coursework, academic projects, and any prior UX research or design experience, using keywords from the job description (e.g., UX Research, Usability Testing, Figma, User-Centered Design).

• Prepare Your Portfolio: Assemble a concise portfolio showcasing at least one UX research project and examples of Figma work. Focus on demonstrating your process, findings, and recommendations.

• Craft a Compelling Motivation Letter: Clearly explain why you are interested in TeamViewer, this specific internship role, and how your skills and academic background align with the requirements. Detail your availability for the mandatory 6-month period.

• Research TeamViewer: Familiarize yourself with TeamViewer's products, mission, and recent news to demonstrate genuine interest and understanding during potential interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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