Intern, UX Business Application Designer and Digital Media Specialist

📍 Job Overview

Job Title: Intern, UX Business Application Designer and Digital Media Specialist

Company: FIS

Location: CAN TRNT, Canada

Job Type: Full time (Internship)

Category: Operations Technology / Digital Media

Date Posted: 2026-08-14

Experience Level: 0-2 years (Internship level)

Remote Status: Hybrid (Primarily Remote with occasional office visits)

🚀 Role Summary

• This internship focuses on enhancing supply chain business processes through the design of intuitive digital experiences and the creation of engaging multimedia content, directly supporting operational transformation initiatives.

• The role involves modernizing supply chain operations by leveraging UX design principles, process improvement methodologies, and compelling digital storytelling to drive user adoption and satisfaction.

• Responsibilities include developing impactful presentations, product explainer videos, and visual communications to foster greater visibility, collaboration, and data-driven decision-making within the supply chain function.

• Success will be measured by improvements in user engagement, process streamlining, operational efficiency, and the successful adoption of new digital solutions.

📝 Enhancement Note: This role is specifically an internship, indicated by the "Intern" title and the 8-month co-op placement duration. The focus on "UX Business Application Designer and Digital Media Specialist" within a "Supply Chain" context signifies a hybrid role blending technical UX/UI design with creative content creation, aimed at improving operational processes and communication. The target candidate is likely pursuing a degree in a related field and seeking practical experience.

📈 Primary Responsibilities

• Design intuitive user interfaces (UIs) and user experiences (UX) for digital applications that enhance usability, accessibility, and user adoption within supply chain operations.

• Develop detailed wireframes, interactive prototypes, clear workflow diagrams, and comprehensive process maps to visually represent and optimize business processes.

• Collaborate effectively with cross-functional stakeholders to gather detailed business requirements and translate them into user-centered design solutions.

• Conduct user journey analyses to pinpoint opportunities for enhancing operational efficiency and improving the overall customer experience within the supply chain.

• Create management reporting structures and performance measurement frameworks to support and track process improvement initiatives.

• Produce high-quality product marketing videos, instructional tutorials, and other multimedia content that clearly communicate the value and functionality of digital solutions.

• Develop compelling visual assets, including infographics, presentation graphics, and digital communication materials to support various project needs and marketing efforts.

• Support the end-to-end video production process, including scriptwriting, storyboarding, editing, voiceover recording, and post-production activities.

• Maintain and organize digital assets and content libraries, ensuring adherence to brand guidelines and consistency across all communications.

• Present design concepts, prototypes, and strategic recommendations to project teams, business stakeholders, and leadership for feedback and approval.

📝 Enhancement Note: The responsibilities highlight a blend of technical UX/UI design, process analysis, and creative content production. For an intern role, the depth of involvement might be guided by senior team members, but the scope covers the full lifecycle from ideation and design to content creation and presentation. Emphasis on "process improvement initiatives," "operational efficiency," and "data-driven decision-making" aligns with core operations objectives.

🎓 Skills & Qualifications

Education: Currently enrolled in a bachelor’s degree program in User Experience Design, Business, Marketing, Media Production, Communications, or a closely related field.

Experience: Demonstrated understanding of UX design principles and user-centered design methodologies. A portfolio showcasing UX, graphic design, multimedia, or video production projects is essential.

Required Skills:

• Proficiency in UX design principles and user-centered design methodologies.

• Experience with design tools such as Figma, Adobe XD, or similar platforms for wireframing and prototyping.

• Experience with video editing software such as Adobe Premiere Pro, After Effects, DaVinci Resolve, Final Cut Pro, or equivalent for multimedia content creation.

• Strong visual communication and storytelling abilities, with a knack for creating engaging content.

• Ability to analyze business processes, identify areas for improvement, and articulate findings clearly.

• Proficiency in Microsoft Office Suite, particularly PowerPoint, Excel, and Word for presentations and data analysis.

• Excellent collaboration, presentation, and stakeholder communication skills.

• Self-motivated with a keen attention to detail and a proactive approach to continuous learning. Preferred Skills:

• Knowledge of design systems, accessibility standards (e.g., WCAG), and responsive design principles.

• Experience creating explainer videos, instructional content, or digital learning materials.

• Familiarity with process improvement frameworks, workflow optimization techniques, or business analysis concepts.

• Understanding of product marketing principles and digital engagement strategies.

• Experience developing dashboards, reporting solutions, or performance metrics.

• Exposure to financial services, technology, supply chain, or enterprise software environments.

📝 Enhancement Note: The qualifications emphasize a blend of creative and analytical skills, typical for roles bridging design and operations. The requirement for a portfolio is critical for assessing practical application of skills in UX/UI design, graphic design, and video production. For an intern, "demonstrated understanding" and "experience using" are key, implying practical project work from academic or personal pursuits is sufficient.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of UX/UI design projects, including wireframes, prototypes, and user flows, demonstrating a user-centered design approach.

• Examples of graphic design work, such as infographics, presentation slides, or branding elements, highlighting visual communication skills.

• Multimedia or video production samples, including explainer videos, tutorials, or motion graphics, demonstrating technical proficiency and storytelling.

• Case studies or project descriptions that clearly articulate the problem, your role, the process followed, and the outcome or impact of your work, especially if related to process optimization or user engagement.

• Examples that illustrate your ability to translate business requirements into functional and engaging digital solutions. Process Documentation:

• Ability to create clear workflow diagrams and process maps that visually represent current and proposed operational processes.

• Experience documenting user journeys to identify pain points and opportunities for improvement.

• Potential to contribute to the documentation of best practices for digital asset management and content creation workflows.

📝 Enhancement Note: Given this is an internship, the portfolio is the primary evaluation tool. It should demonstrate practical application of design and media skills, ideally with examples that touch upon process improvement or communication strategies that have a tangible impact, even if simulated within academic projects. The focus should be on demonstrating potential and foundational understanding rather than extensive professional experience.

💵 Compensation & Benefits

Salary Range: As this is a paid internship/co-op placement, compensation will be competitive and based on the candidate's qualifications and the standard rates for similar co-op positions in the Toronto, Canada region. A typical range for an 8-month internship in a tech-focused role in Toronto could be CAD $20 - $30 per hour, or an equivalent annual salary of approximately CAD $40,000 - $60,000, depending on the specific responsibilities and the candidate's academic year.

Benefits:

• Competitive, full-time paid co-op placement, providing valuable work experience and financial compensation.

• Opportunity to participate in projects that directly impact business value and operational efficiency within a leading financial technology company.

• Exposure to cutting-edge AI content creation tools and strategies, offering a glimpse into future industry trends.

• The chance to work on challenging and relevant issues within the financial services and technology sectors.

• Opportunities to support charities and contribute to community initiatives, aligning with corporate social responsibility.

• A work environment built on collaboration, flexibility, and respect, fostering professional development.

Working Hours: This is a full-time internship position, typically involving approximately 40 hours per week. While the role is primarily remote, there might be occasional requirements for in-office presence for specific meetings or team events, as well as organized in-person outings for co-op students.

📝 Enhancement Note: The salary estimate is based on general market data for internships in Toronto, Canada, for roles requiring specific technical and creative skills. The benefits listed are directly from the job description and are tailored to appeal to interns seeking development and impact. The "hybrid" work arrangement implies flexibility but also a need for occasional in-person engagement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech). FIS is a global leader in financial services technology, providing a wide range of solutions including payment processing, banking, and capital markets technology. This industry demands innovation, security, and efficiency.

Company Size: FIS is a large enterprise, with tens of thousands of employees globally. This means interns can expect exposure to established processes, corporate structures, and diverse teams, with opportunities for significant impact within a well-resourced organization.

Founded: FIS was founded in 1968. This long history indicates a stable company with deep industry expertise and a proven track record, now actively engaging with modern technologies and digital transformation.

Team Structure:

• The operations team likely consists of experienced professionals in supply chain management, business process optimization, UX/UI design, and digital media production.

• The intern will report to a manager or lead within the operations or a dedicated digital transformation/UX team, likely working closely with project managers and subject matter experts.

• Cross-functional collaboration is expected with various departments, including IT, business units (e.g., supply chain), marketing, and potentially product development teams, to gather requirements and integrate solutions. Methodology:

• Data Analysis and Insights: The team likely uses data to understand current operational performance, identify bottlenecks, and measure the impact of implemented solutions.

• Workflow Planning and Optimization: A core focus will be on analyzing existing supply chain workflows and designing improved, more efficient processes using digital tools and UX best practices.

• Automation and Efficiency Practices: The role supports initiatives aimed at automating tasks, streamlining processes, and improving overall operational efficiency through digital solutions and clear communication.

Company Website: https://www.fisglobal.com/

📝 Enhancement Note: FIS's position as a large fintech company suggests a structured environment with significant opportunities for learning and exposure to enterprise-level operations. The role's placement within "supply chain operations" and the blend of UX/digital media indicates a focus on improving internal processes through technology and communication.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level internship position, designed for students to gain foundational experience in UX design, digital media, and business process optimization within a corporate operations context. It provides an introduction to the practical application of design and communication skills to solve business challenges.

Reporting Structure: The intern will likely report to a Senior UX Designer, a Digital Media Lead, a Business Process Improvement Manager, or a Supply Chain Operations Manager. They will work within a project team, collaborating with peers and subject matter experts.

Operations Impact: The intern's work will directly contribute to enhancing the efficiency and user-friendliness of supply chain operations. By creating better digital tools and clearer communications, their efforts will help streamline processes, improve data visibility, and foster better decision-making, ultimately impacting the company's operational effectiveness and potentially its bottom line through improved efficiency.

Growth Opportunities:

• Operations Skill Development: Gain hands-on experience in UX/UI design, process mapping, workflow analysis, and digital content creation, with exposure to real-world business challenges.

• Industry Exposure: Learn about the financial technology (fintech) industry, specifically within supply chain operations, and understand the complexities of enterprise software implementation and adoption.

• Mentorship and Networking: Benefit from guidance from experienced professionals in UX, digital media, and operations, and build a professional network within a large organization.

• Portfolio Enhancement: Develop a robust portfolio with tangible project examples that can be leveraged for future career opportunities in design, operations, or digital media roles.

📝 Enhancement Note: For an internship, the growth is primarily about skill acquisition, practical application, and building a professional foundation. The role offers a unique opportunity to combine creative design skills with operational problem-solving, which can open doors to various paths within business operations, technology, or digital communications.

🌐 Work Environment

Office Type: The role is described as "fully remote," with "occasional travel to the office as needed." This suggests a flexible work arrangement, allowing the intern to work from their chosen location for the majority of the time. However, occasional in-person collaboration or team events may be required.

Office Location(s): The primary listed location is "CAN TRNT, Canada," implying that if in-office visits are necessary, they would be at a FIS office in or near Toronto. Specific office addresses are not provided but are implied to be accessible for occasional required attendance.

Workspace Context:

• Collaborative Environment: Despite being remote, the role emphasizes collaboration with stakeholders and project teams, suggesting virtual collaboration tools and practices will be heavily utilized.

• Operations Tools and Technology: The intern will gain experience with industry-standard UX/UI design tools (Figma, Adobe XD) and video editing software (Adobe Premiere Pro, After Effects), as well as Microsoft Office applications.

• Team Interaction: Opportunities for interaction with the operations and digital media teams will occur through virtual meetings, project discussions, and potentially organized in-person events, fostering a sense of team integration.

Work Schedule: The standard work schedule for this full-time internship is approximately 40 hours per week. Flexibility in daily hours may be possible, but core collaboration times and project deadlines will need to be met. The 8-month duration provides a substantial period to integrate into projects and team workflows.

📝 Enhancement Note: The "fully remote" aspect with "occasional travel" points to a hybrid model. For an intern, this offers a blend of autonomy and structured team engagement. The emphasis on virtual collaboration tools is critical for success in this environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on academic background, relevant coursework, and initial assessment of portfolio content.

• Portfolio Presentation & Discussion: Candidates will likely be asked to present their portfolio, discussing specific projects, their design process, the tools used, and the outcomes achieved. This is a key stage to assess practical skills and problem-solving abilities.

• Skills Assessment/Case Study: A potential exercise or case study might be given to evaluate UX design thinking, process analysis, or multimedia creation skills under timed conditions.

• Behavioral & Situational Interviews: Questions will assess collaboration skills, problem-solving approaches, self-motivation, attention to detail, and cultural fit with FIS's values.

• Final Interview: May involve meeting with a hiring manager or senior team members to discuss role fit and career aspirations.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best showcase the required skills (UX/UI, graphic design, video production) and align with the job description's focus on process improvement and business applications.

• Tell a Story: For each project, clearly articulate the challenge, your role, the process you followed (ideation, research, design, iteration), the tools you used, and the results or impact (even if simulated). Emphasize how your work solved a problem or met a business need.

• Showcase Process: Include wireframes, sketches, user flows, and rationale behind design decisions to demonstrate your thought process, not just the final output.

• Highlight Operations Relevance: If possible, include projects that involved process mapping, workflow design, or communication strategies that aimed to improve efficiency or user experience, even if within an academic context.

• Technical Proficiency: Ensure your portfolio clearly demonstrates proficiency with the specified design and video editing tools.

Challenge Preparation:

• Process Analysis: Be prepared to analyze a given business process (e.g., a simplified supply chain scenario) and suggest UX/design-based improvements or communication strategies.

• Design Thinking: Practice articulating your design thinking methodology and how you approach user research, ideation, prototyping, and testing.

• Storytelling: Prepare to present your portfolio projects concisely and engagingly, focusing on the narrative and impact.

• Tool Proficiency: Be ready to discuss your experience with specific tools and potentially demonstrate basic functionality if asked.

📝 Enhancement Note: The interview process for an internship is heavily focused on assessing potential, foundational skills, and eagerness to learn. The portfolio is paramount. A strong portfolio that demonstrates creativity, technical aptitude, and a user-centered approach, coupled with clear communication about process and impact, will be key to success.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design: Figma, Adobe XD, or similar platforms for creating wireframes, prototypes, and user interface designs. Proficiency in at least one is essential.

• Video Editing & Production: Adobe Premiere Pro, After Effects, DaVinci Resolve, Final Cut Pro, or equivalent software for video editing, motion graphics, and multimedia content creation.

• Graphic Design: Adobe Creative Suite (Photoshop, Illustrator) for creating visual assets, infographics, and presentation graphics.

Analytics & Reporting:

• Microsoft Office Suite: Strong proficiency in PowerPoint for presentations, Excel for data analysis (e.g., tracking improvements, metrics), and Word for documentation.

• Potential for Dashboard Tools: While not explicitly listed, familiarity with data visualization tools (e.g., Tableau, Power BI) could be a plus for reporting on process improvements.

CRM & Automation:

• Familiarity with Enterprise Software: Exposure to how business applications and digital solutions integrate within larger enterprise systems is beneficial.

• Process Mapping Tools: Software like Visio or Lucidchart may be used for creating workflow diagrams.

📝 Enhancement Note: The technology stack is diverse, requiring both design software proficiency and strong general office application skills. The emphasis on Figma/Adobe XD and Adobe Premiere Pro/After Effects indicates a need for hands-on technical ability in modern design and media creation tools.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to explore new design approaches, digital media techniques, and process optimization strategies to improve supply chain operations.

• User-Centricity: A commitment to understanding and addressing the needs of end-users within the supply chain to ensure solutions are intuitive and effective.

• Efficiency: A focus on streamlining processes, reducing waste, and maximizing productivity through well-designed applications and clear communications.

• Collaboration: An emphasis on working effectively with diverse teams, sharing knowledge, and contributing to a positive and productive work environment.

• Data-Driven Approach: Utilizing data and metrics to inform design decisions, measure impact, and demonstrate the value of operational improvements.

Collaboration Style:

• Cross-functional Integration: Actively engaging with stakeholders from various departments to gather insights, present designs, and ensure solutions meet diverse business needs.

• Process Review Culture: Openness to feedback on designs and processes, with a willingness to iterate and improve based on constructive input.

• Knowledge Sharing: A culture that encourages sharing best practices, design techniques, and lessons learned among team members, especially within the intern cohort and broader operations team.

📝 Enhancement Note: The culture at FIS, as a large fintech company, likely emphasizes professionalism, innovation, and a results-oriented approach. For an intern, demonstrating a willingness to learn, collaborate, and contribute positively to team goals will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Design and Operations: Effectively translating the technical requirements of UX/UI design and digital media creation into practical solutions for complex supply chain operations.

• Remote Collaboration: Navigating a primarily remote work environment, requiring strong self-discipline, proactive communication, and adeptness with virtual collaboration tools.

• Stakeholder Management: Balancing the needs and expectations of diverse stakeholders with varying levels of technical understanding and project priorities.

• Learning Curve: Rapidly acquiring knowledge of specific supply chain processes, FIS's internal systems, and advanced design/media tools within a limited internship timeframe.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepen understanding of supply chain operations, business process optimization, and the role of technology in driving efficiency.

• Industry Conference & Certification: While perhaps outside the scope of an internship, exposure to industry trends through team discussions or company-provided resources can be invaluable.

• Mentorship & Leadership: Receive guidance from experienced professionals, learn about career paths in operations, UX, and digital media, and potentially take on leadership in project components.

📝 Enhancement Note: The challenges are typical for an intern stepping into a corporate environment, particularly in a hybrid/remote setting. The growth opportunities are framed around gaining practical, transferable skills and industry knowledge that will be beneficial for future career pursuits.

💡 Interview Preparation

Strategy Questions:

• "Describe a project where you used UX design principles to solve a business problem. What was the problem, your approach, and the outcome?" (Focus on process, tools, and impact).

• "How would you approach creating a short explainer video for a new supply chain software feature to ensure user adoption?" (Assess understanding of target audience, messaging, and video production steps).

• "Imagine you need to design a dashboard for tracking key supply chain metrics. What would be your key considerations, and what elements would you include?" (Evaluate analytical thinking, UX design principles for data visualization, and understanding of operational KPIs). Company & Culture Questions:

• "What interests you about working in the fintech industry and specifically at FIS?" (Research FIS's mission, recent news, and its role in financial services).

• "How do you typically collaborate with team members, especially in a remote or hybrid setting?" (Highlight your communication style, proactive engagement, and experience with collaboration tools).

• "How do you ensure your design work aligns with business objectives and stakeholder needs?" (Demonstrate an understanding of balancing user needs with business goals and your process for gathering requirements). Portfolio Presentation Strategy:

• Structure for Impact: Begin with a brief overview of your portfolio and the types of projects included. For each project, clearly state the objective, your role, the challenges, your process, the tools used, and the final outcome.

• Highlight Key Skills: Explicitly point out how specific projects demonstrate your proficiency in UX/UI design, graphic design, video production, and process analysis. Use visual aids effectively.

• Demonstrate Rationale: Explain why you made certain design choices. Discuss your thought process, user research, and iteration cycles.

• Quantify When Possible: If any projects had measurable outcomes (e.g., improved usability in testing, increased engagement), present those metrics clearly.

• Engage and Invite Questions: Be prepared to answer detailed questions about your projects and processes. Show enthusiasm and a genuine interest in the role.

📝 Enhancement Note: Interview preparation should focus on bridging academic projects with the practical demands of the role. Emphasize the "how" and "why" behind your work, showcasing not just technical skill but also critical thinking, problem-solving ability, and a user-centered mindset.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday application link, ensuring all fields are completed accurately.

• Tailor your Resume: Highlight relevant coursework, academic projects, and any prior internship experience that showcases skills in UX/UI design, graphic design, video production, process analysis, or digital media. Use keywords from the job description.

• Curate Your Portfolio: Select 3-5 of your strongest projects that best demonstrate your UX/UI design, graphic design, and video production skills. Ensure each project clearly outlines the problem, your process, the tools used, and the outcome. Prioritize projects that show an understanding of user needs and process improvement.

• Prepare Your Presentation: Practice walking through your portfolio with a focus on storytelling, explaining your design rationale, and articulating the impact of your work. Be ready to discuss your experience with relevant software.

• Research FIS: Understand FIS's business, its role in the fintech industry, and its commitment to innovation and customer experience. Consider how your skills can contribute to their supply chain operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.