In-Home Design Consultant - W2, Base + Uncapped Commission!

📍 Job Overview

Job Title: In-Home Design Consultant

Company: West Shore Home Recruiting

Location: King of Prussia & Norristown, Pennsylvania, US

Job Type: Full-time

Category: Sales Operations / GTM (Go-To-Market)

Date Posted: May 14, 2026

Experience Level: Entry-level to Mid-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in driving revenue growth by engaging directly with customers in their homes to present and close sales for home improvement solutions, focusing on bathrooms, flooring, windows, and doors.

• As an In-Home Design Consultant, you will execute a defined, structured sales methodology, leveraging pre-qualified warm leads to maximize conversion rates and achieve sales targets.

• The position requires a strong consultative selling approach, focusing on understanding customer needs and articulating the value proposition of West Shore Home's offerings to secure agreements.

• This is a commission-driven role with a competitive base salary, offering significant earning potential for high-performing individuals who can effectively manage the sales cycle from initial consultation to closing.

📝 Enhancement Note: While this role is primarily sales-focused, its success is deeply intertwined with Revenue Operations and GTM strategies. The consultant is the direct interface for revenue generation, and their performance directly impacts sales pipeline health, forecasting accuracy, and overall revenue attainment. The "Design Consultant" title suggests a blend of sales acumen and product/solution advisory, requiring a deep understanding of the company's offerings and customer needs. This role is crucial for translating marketing-generated leads into closed deals, a core function of GTM operations.

📈 Primary Responsibilities

• Execute the company's established sales methodology during in-home consultations, focusing on a one-call close strategy for home improvement products such as bathrooms, flooring, windows, and doors.

• Engage with pre-qualified, warm leads provided by the company, eliminating the need for cold-calling or independent lead generation, allowing focus on closing sales.

• Conduct thorough customer needs assessments during appointments, which are approximately two hours in length, to tailor product and service recommendations.

• Present product features, benefits, and pricing effectively, guiding customers through the sales process to secure purchase agreements.

• Attend mandatory weekly team meetings and ongoing training workshops to stay updated on product knowledge, sales techniques, and company best practices.

• Maintain accurate and timely records of customer interactions, sales activities, and outcomes within the company's CRM system.

• Collaborate with internal teams, such as marketing and operations, to ensure a seamless customer experience from sale to installation.

• Adhere to a rotating monthly schedule, ensuring availability for customer appointments during designated hours across different weeks.

📝 Enhancement Note: The responsibility of guiding customers through a "personalized one-call close sales process" indicates a structured sales playbook is in place, which is a key output of sales operations. The emphasis on "pre-set" and "warm" leads highlights the importance of lead qualification and routing processes managed by marketing operations. The "Design Consultant" aspect implies that the role requires more than just transactional selling; it involves advising customers on solutions that fit their needs and aesthetic preferences, requiring product knowledge that sales enablement (part of sales ops) would support.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

Experience:

• Previous experience in direct sales, particularly in-home sales, is highly valued.

• Candidates with experience in retail, hospitality, or other customer-facing roles are encouraged to apply, demonstrating an aptitude for customer interaction and service.

• Demonstrated success in achieving sales targets and a competitive drive to excel in a performance-based environment.

Required Skills:

• Consultative Selling: Ability to engage customers, understand their needs, and recommend appropriate solutions.

• Communication & Interpersonal Skills: Excellent verbal and written communication, with the ability to build rapport quickly with diverse clientele.

• One-Call Close Proficiency: Skill in guiding a prospect through the entire sales cycle within a single interaction.

• Adaptability & Resilience: Ability to thrive in a dynamic environment and handle customer objections effectively.

• Time Management: Efficiently manage appointment schedules and follow-up activities.

• Technological Aptitude: Proficient use of a smartphone or smart device for accessing company systems and two-factor authentication.

• Valid Driver's License: With a clean driving record, essential for in-home visits.

Preferred Skills:

• Home Improvement Product Knowledge: Familiarity with bathrooms, flooring, windows, or doors.

• CRM Software Proficiency: Experience using CRM systems for sales tracking and management.

• Presentation Skills: Ability to clearly and persuasively present product information and proposals.

• Bilingualism (Spanish/English): Proficiency in both languages is a significant asset.

📝 Enhancement Note: While the listed requirements are standard for a sales role, the emphasis on "previous sales experience but we've also seen great success with recent grads and those from retail, hospitality, or customer-facing roles" suggests a strong training program exists. This implies that sales operations and enablement teams are responsible for onboarding and developing new talent effectively. The "clean driving record" and "smart device" requirements are operational necessities for field sales roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required, candidates are expected to demonstrate their sales capabilities through past achievements and a clear understanding of sales processes.

• Be prepared to discuss specific examples of how you have successfully closed sales, managed customer relationships, and achieved targets in previous roles.

• Highlight any experience with structured sales methodologies or one-call close processes, explaining your approach and results.

Process Documentation:

• Candidates should be able to articulate their understanding of a typical sales process, from lead engagement to close.

• Demonstrate an awareness of how lead quality and pre-qualification impact sales success, reflecting an understanding of GTM operations.

• Be ready to discuss how you would approach a two-hour in-home sales consultation, outlining key stages and objectives.

• Show comfort with documenting sales activities and outcomes, indicating an appreciation for data integrity in sales operations.

📝 Enhancement Note: For a role focused on direct sales execution, a traditional "process and systems portfolio" might not be as critical as for an operations analyst. However, candidates are expected to demonstrate their understanding of sales processes and their ability to utilize company systems through their interview responses and past performance. The "one-call close" methodology implies a highly structured process that sales operations would define and refine.

💵 Compensation & Benefits

Salary Range:

• The provided salary information indicates a minimum first-year income expectation of $125,000, with potential earnings up to $200,000+ through base salary and uncapped commission.

Benefits:

• Comprehensive Health Insurance: Includes Medical, Dental, Vision, Accident, Life, Critical Illness, and Short/Long-Term Disability coverage.

• Retirement Savings: 401(k) Retirement Plan with a company match.

• Health Savings Account (HSA): With a company match.

• Paid Time Off: Includes Paid Holidays and Paid Time Off (PTO).

• Employee Programs: Employee Referral Program and Employee Discount Program.

• Professional Development: Paid training and unlimited professional growth potential, supporting career advancement.

Working Hours:

• This is a full-time position.

• The schedule is a rotating monthly pattern:

  • Weeks 1-2: Monday-Friday, 9:00 AM - 7:00 PM.
  • Weeks 3-4: Tuesday-Friday, 9:00 AM - 7:00 PM & Saturday, 9:00 AM - 2:00 PM.

• Sales appointments are approximately 2 hours each.

📝 Enhancement Note: The salary structure (Base + Uncapped Commission) is a common GTM compensation model designed to incentivize high performance. The $125,000 figure likely represents a guaranteed base or a conservative estimate of first-year earnings including some commission, while the $200,000+ indicates the realistic earning potential for successful closers. The benefits package is robust, typical for a full-time sales role aiming to attract and retain talent. The rotating schedule is an important operational detail for candidates to manage their work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Home Services. West Shore Home specializes in high-quality, convenient remodels of Bathrooms, Flooring, Windows, and Doors, positioning itself as a technology-driven leader in the sector.

Company Size: Over 3,000 employees across more than 40 locations nationwide. This indicates a large, established organization with significant operational infrastructure.

Founded: The company has a history of consistent recognition, having been awarded "Top Workplaces USA" for the last 4 consecutive years, highlighting a strong and positive organizational culture.

Team Structure:

• The In-Home Design Consultant likely operates within a regional sales team, reporting to a Sales Manager or Regional Sales Director.

• This role requires close collaboration with lead generation/marketing teams (who provide warm leads) and installation/operations teams (who fulfill the sold services).

Methodology:

• The company utilizes a defined, structured sales methodology, focusing on a "one-call close" approach for in-home consultations.

• Data-driven decision-making is implied through the use of technology and a focus on performance metrics, such as sales targets and customer satisfaction.

• Emphasis is placed on efficiency and customer experience, aiming to "Bring Happiness to Every Home®."

Company Website: https://westshorehome.com/

📝 Enhancement Note: The company's size and consistent "Top Workplaces" awards suggest a well-managed organization with mature HR and operations functions. The focus on "technology-driven" and "industry-leading" hints at investment in tools and processes that support GTM functions like sales enablement and lead management. The slogan "Bring Happiness to Every Home®" underscores a customer-centric approach that should be reflected in sales interactions.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to mid-level sales contributor, focused on direct customer engagement and revenue generation. It's a foundational role for individuals looking to build a career in sales or the home improvement industry.

Reporting Structure: The In-Home Design Consultant will report to a Sales Manager or a similar leadership role within the sales department. This manager is responsible for coaching, performance management, and ensuring adherence to sales processes.

Operations Impact: This role is the direct driver of revenue. Every successful sale closed by the Design Consultant translates directly into company revenue, impacting the overall financial health and growth trajectory of West Shore Home. Effective execution of the sales process ensures accurate forecasting and efficient resource allocation for installations.

Growth Opportunities:

• Sales Advancement: Progression to Senior Design Consultant, Sales Team Lead, or Sales Manager roles, involving increased responsibility and team leadership.

• Skill Specialization: Opportunities to become a subject matter expert in specific product lines (e.g., bathroom remodels, window installations) or advanced sales techniques.

• Cross-Functional Moves: Potential to transition into roles within Sales Enablement, Sales Operations, Marketing, or Customer Success, leveraging acquired sales acumen and product knowledge.

• Leadership Development: Participation in leadership training programs offered by the company, aligned with their "Top Workplaces" recognition for leadership.

📝 Enhancement Note: The career path is clearly defined towards sales leadership or specialized roles. The emphasis on "unlimited professional growth potential" and "paid training" indicates a commitment to developing talent, which is a key aspect of GTM operations' focus on human capital. The role's direct impact on revenue means that successful consultants will be highly visible for advancement.

🌐 Work Environment

Office Type: This is an on-site, field-based sales role. Consultants will primarily work from their homes to manage their schedules and travel to customer residences within their assigned territory. There may be occasional requirements to attend in-person team meetings or training sessions at a local office or designated hub.

Office Location(s): The role serves the Philadelphia, PA metropolitan area, with specific service locations mentioned as King of Prussia and Norristown, PA. Candidates will likely be assigned a territory within this region.

Workspace Context:

• The primary "workspace" is the customer's home, requiring professionalism, adaptability, and the ability to create a comfortable environment for sales consultations.

• Consultants are expected to use their own smart devices (smartphones/tablets) to access company systems, emphasizing a mobile-first operational approach.

Work Schedule:

• The schedule is dynamic and rotates monthly, requiring flexibility.

• It includes standard weekday hours (9 AM - 7 PM) and some weekend availability (Saturday mornings).

• This schedule is designed to maximize customer access during typical home-occupancy hours.

📝 Enhancement Note: The "field-based" nature of the role means that operational efficiency relies heavily on the consultant's personal organization, time management, and ability to navigate their assigned territory effectively. The requirement for a smart device points to the company's reliance on mobile technology for sales operations and data capture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with a recruiter to assess basic qualifications, sales aptitude, and cultural fit.

• Sales Skills Assessment: This may involve a role-playing exercise simulating an in-home sales consultation, or a presentation on how you would approach a specific sales scenario. Focus on demonstrating your consultative selling skills and one-call close approach.

• Manager Interview: A discussion with the hiring Sales Manager to delve deeper into sales experience, motivation, understanding of the role, and ability to meet performance expectations. Be prepared to discuss your commission-earning strategies.

• Final Interview (Potentially): May involve meeting with a senior sales leader or HR representative to confirm fit and discuss compensation details.

Portfolio Review Tips:

• Focus on Achievements: Since a formal portfolio isn't required, prepare to verbally present quantifiable achievements from previous roles (e.g., "Increased sales by X%," "Consistently exceeded quota by Y%," "Closed Z deals per month").

• Case Studies: Be ready to walk through a successful sales scenario: how you identified customer needs, presented solutions, handled objections, and closed the deal. Emphasize the "one-call close" aspect if applicable.

• Process Articulation: Explain your understanding of the sales process from lead to close. How do you ensure you gather all necessary information for a successful close in one meeting?

• Company Alignment: Research West Shore Home's products, values, and market position. Be ready to explain why you are a good fit for their specific culture and approach to home improvement sales.

Challenge Preparation:

• Role-Playing: Practice delivering a compelling sales pitch for home improvement services, focusing on benefits and value. Be prepared for common customer objections (price, timing, need for consultation with spouse).

• Scenario-Based Questions: Anticipate questions like: "How would you handle a customer who is hesitant to make a decision on the spot?" or "Describe a time you had to overcome a significant sales objection."

• Motivation & Drive: Clearly articulate your motivation for sales, especially commission-based roles, and your strategies for staying motivated and performing consistently.

📝 Enhancement Note: The interview process is designed to assess sales performance potential and adaptability to West Shore Home's specific sales methodology. The emphasis on a "one-call close" and "pre-set warm leads" means interviewers will look for candidates who can execute efficiently and effectively within a structured framework. The "Design Consultant" aspect might involve questions about understanding customer needs from a design perspective, even if technical design skills aren't required.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Essential for managing leads, tracking customer interactions, logging sales activities, and forecasting. Candidates should be comfortable with CRM platforms (specifics not mentioned, but likely Salesforce, HubSpot, or a proprietary system).

• Mobile Device: A smartphone or smart device is mandatory for accessing company systems, utilizing two-factor authentication, and potentially using sales enablement apps.

• Communication Tools: Standard business communication tools like email, phone, and potentially internal messaging platforms (e.g., Slack, Teams).

Analytics & Reporting:

• While the consultant may not directly manage analytics, they contribute to the data pool. Understanding how their sales activities feed into reports on conversion rates, pipeline value, and sales cycle length is beneficial.

CRM & Automation:

• The company likely uses CRM and potentially sales automation tools to manage leads and streamline the sales process. Consultants will interact with these systems to log data and trigger follow-up actions.

• Familiarity with how CRM data impacts broader sales operations (e.g., lead scoring, territory management) is a plus.

📝 Enhancement Note: The technology stack is focused on enabling field sales efficiently. The reliance on a CRM and mobile devices highlights the importance of data integrity and real-time updates for sales operations and pipeline management. Proficiency with these tools is critical for success and for contributing accurate data to the broader revenue operations function.

👥 Team Culture & Values

Operations Values:

• Customer Focus: The core value of "Bring Happiness to Every Home®" translates to a strong emphasis on customer satisfaction and delivering value in every interaction.

• Performance Driven: With a base + uncapped commission structure, there's a clear emphasis on individual achievement and exceeding sales targets.

• Collaboration: Despite being a field-based role, the recognition as a "Top Workplace" suggests a culture that values teamwork, support, and shared success, particularly through team meetings and training.

• Integrity & Professionalism: As an in-home representative, maintaining a high level of professionalism and trustworthiness is paramount.

• Continuous Improvement: The ongoing training and "unlimited professional growth potential" indicate a value placed on learning and adapting.

Collaboration Style:

• Team-Oriented Sales: While individual performance is key, the team structure and mandatory meetings foster a collaborative environment where best practices are shared.

• Cross-Functional Interaction: Consultants collaborate with marketing (for leads) and operations/installation teams (for project fulfillment), requiring clear communication and coordination.

• Feedback Loop: Openness to feedback from managers and peers is likely encouraged, especially during training sessions and team meetings, to refine sales techniques and processes.

📝 Enhancement Note: The company's commitment to being a "Top Workplace" suggests a culture that actively promotes employee well-being, development, and positive working relationships, which is crucial for a high-pressure sales role. The values emphasize customer-centricity and performance, typical of successful GTM organizations.

⚡ Challenges & Growth Opportunities

Challenges:

• Sales Performance Pressure: The uncapped commission structure means income is directly tied to sales performance, requiring consistent effort and high closing rates.

• Schedule Flexibility: The rotating monthly schedule demands adaptability and careful personal time management to balance work and personal life.

• In-Home Dynamics: Navigating diverse customer personalities, home environments, and potential objections requires strong interpersonal skills and resilience.

• Closing in One Visit: The "one-call close" model can be challenging, requiring effective information gathering, persuasive communication, and decision-making support within a single appointment.

Learning & Development Opportunities:

• Sales Methodology Mastery: Deepen expertise in the company's proven sales process, enhancing closing abilities and efficiency.

• Product Expertise: Become a specialist in specific home improvement offerings, allowing for more tailored and impactful customer consultations.

• Leadership Training: Access to training programs designed to develop management and leadership skills, paving the way for career progression.

• Industry Knowledge: Gain insights into the home improvement market, customer trends, and competitive landscape.

📝 Enhancement Note: The primary challenge is performance-driven, inherent in commission-based sales. The growth opportunities are clearly linked to mastering the sales process, expanding product knowledge, and developing leadership capabilities, all supported by company-provided training. This aligns with the GTM operations goal of developing a high-performing sales force.

💡 Interview Preparation

Strategy Questions:

• Sales Process: "Walk me through your typical process for an in-home sales consultation, aiming for a one-call close." "How do you ensure you gather all necessary information to close a deal in one meeting?"

• Customer Engagement: "Describe a time you successfully built rapport with a difficult customer." "How do you handle objections related to price or the need to consult with a spouse?"

• Performance & Motivation: "What motivates you in a commission-based sales role?" "How do you stay motivated during slower periods or after a lost sale?" "What are your strategies for exceeding sales targets?"

Company & Culture Questions:

• West Shore Home: "What do you know about West Shore Home and our products/services?" "Why are you interested in working for a company recognized as a 'Top Workplace'?"

• Team Fit: "How do you approach collaboration within a sales team?" "Describe your ideal work environment and schedule flexibility."

• Impact: "How do you see your role contributing to the company's overall revenue goals?" "How would you measure your own success in this role?"

Portfolio Presentation Strategy:

• Quantify Achievements: Prepare specific numbers and percentages to back up your sales successes. Instead of "I was good at sales," say "I consistently exceeded my monthly quota by an average of 15% and closed an average of 10 deals per month."

• Storytelling: Frame your experience as a narrative. For example, describe a challenging sale and how you overcame obstacles to achieve a positive outcome.

• Visual Aids (Optional): While not a formal portfolio, you could prepare a concise one-page summary of your key achievements or a brief presentation deck outlining your sales approach for a hypothetical scenario.

• Demonstrate Process: Clearly articulate how you would execute the company's sales process, showing you understand and can implement their methodology effectively.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong sales fundamentals, adaptability to a structured sales process, and a clear understanding of commission-based performance expectations. Highlighting any experience with consultative selling, one-call closes, and customer relationship management will be key.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided link on the Dayforce portal.

• Resume Optimization: Tailor your resume to highlight relevant sales experience, customer service achievements, and any experience in the home improvement sector. Quantify your accomplishments with specific metrics wherever possible.

• Prepare for Role-Play: Practice delivering a compelling sales pitch for home improvement products. Be ready to demonstrate your ability to connect with customers, assess needs, and close a deal within a simulated two-hour appointment.

• Research West Shore Home: Familiarize yourself with their product lines (bathrooms, flooring, windows, doors), company mission ("Bring Happiness to Every Home®"), and recent achievements (Top Workplaces awards). Understand their value proposition.

• Develop Talking Points: Prepare concise answers to common sales interview questions, focusing on your ability to thrive in a commission-based, field sales environment and your understanding of the one-call close methodology.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.