In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: ShelfGenie of Seattle

Location: Poulsbo, Washington, United States

Job Type: Part-Time

Category: Sales & Design Operations

Date Posted: May 27, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Client Consultation & Design: Conduct in-home consultations to understand client needs and design custom storage solutions. This involves translating client challenges into actionable design plans, leveraging specialized 3D design software to visualize transformations.

• Sales & Relationship Management: Effectively present ShelfGenie's product offerings, highlighting unique features and benefits to close sales. Maintain and nurture client relationships through proactive follow-up, ensuring a positive customer experience that can lead to repeat business and referrals.

• Process & Technology Utilization: Employ a CRM system for lead management, client tracking, and follow-up scheduling. Utilize provided selling tools, including demo kits and design software, to enhance client engagement and close rates.

• Continuous Learning & Improvement: Participate in comprehensive training programs and leverage ongoing coaching to stay updated on product knowledge, design trends, and effective sales techniques. Embrace a problem-solving mindset to address client needs creatively.

📝 Enhancement Note: This role, while titled "In-Home Design Consultant," has strong revenue operations and sales enablement components. The emphasis on using CRM, 3D design software, and achieving sales targets through consultations aligns with GTM operations functions that support sales teams and drive revenue. The part-time nature with flexible scheduling suggests a need for self-management and disciplined workflow within the sales process.

📈 Primary Responsibilities

• Manage a pipeline of leads and schedule in-home consultations, ensuring timely and efficient client engagement.

• Conduct thorough needs assessments during in-home visits, identifying pain points related to kitchen and bathroom storage and organization.

• Educate potential clients on ShelfGenie's custom storage solutions, including materials, features, benefits, and customization options.

• Utilize 3D design software to create compelling visual representations of proposed storage solutions, tailored to each client's space and preferences.

• Prepare and present detailed proposals and quotes to clients, clearly outlining the scope of work, design, and investment.

• Negotiate and close sales, ensuring client satisfaction and commitment to the proposed solutions.

• Execute exceptional customer service throughout the sales cycle, including prompt follow-up, clear communication, and addressing any client concerns.

• Maintain accurate and up-to-date client records and sales activities within the company's CRM system.

• Collaborate with internal teams (e.g., installation, operations) to ensure a smooth handover and successful project execution post-sale.

• Continuously seek opportunities to improve sales techniques, product knowledge, and design capabilities through training and self-study.

📝 Enhancement Note: The responsibilities clearly indicate a direct sales role with significant operational support. The requirement for client follow-up and customer relationship management points to a focus on customer lifecycle management, a key aspect of revenue operations. The ability to use 3D design software and a CRM system highlights the need for strong technical aptitude and process adherence.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Bachelor's degree in Interior Design, Marketing, Business, or a related field is a plus.

Experience:

• Minimum of 2 years of direct sales experience, or

• Minimum of 4 years of customer service experience, with a demonstrated ability to influence and persuade.

Required Skills:

• In-Home Consultation Proficiency: Ability to effectively conduct in-home assessments, build rapport, and understand client needs in a residential setting.

• Sales Acumen: Strong negotiation, closing, and objection-handling skills.

• Customer Relationship Management (CRM): Experience using CRM software (e.g., Salesforce, HubSpot, or similar) for lead tracking, client management, and sales forecasting.

• Technology Proficiency: Comfortable using a laptop, smartphone, and internet-based applications. Eagerness to learn and master proprietary 3D design software.

• Communication Excellence: Exceptional verbal and written communication skills, with a focus on active listening, clear articulation, and professional follow-up.

• Problem-Solving: Creative and analytical thinking to develop tailored solutions for diverse client challenges.

• Attention to Detail: Meticulous in design specifications, client communication, and record-keeping.

• Self-Motivation & Discipline: Ability to work independently, manage time effectively, and adhere to a flexible schedule.

Preferred Skills:

• Interior Design / Space Planning: Knowledge of design principles, space utilization, and aesthetic considerations.

• Professional Organizing Skills: Understanding of organizational strategies and solutions for residential spaces.

• 3D Design Software Proficiency: Familiarity with design visualization tools, ideally with 3D modeling capabilities.

• Kitchen & Bath Remodeling Knowledge: Understanding of common challenges and trends in home renovation.

📝 Enhancement Note: The emphasis on technology proficiency, CRM usage, and the specific mention of 3D design software are critical for operations professionals. This indicates a role that requires not just sales skills but also the ability to leverage operational tools effectively to drive business outcomes. The requirement for a laptop and cell phone with internet access is a baseline for remote or hybrid operations roles that rely on digital infrastructure.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Case Studies: Documented examples of successful sales engagements, highlighting the client's initial problem, the proposed solution, and the achieved outcome. Quantifiable results (e.g., revenue generated, client satisfaction scores, project completion rates) are highly valued.

• Design Visualization Samples: Showcase of past design projects, ideally using 3D renderings or before-and-after photos that demonstrate creative problem-solving and aesthetic appeal.

• Process Flow Examples: Illustrate how you manage client interactions from initial contact through to closing, including examples of follow-up strategies and CRM utilization.

• Customer Experience Documentation: Evidence of building strong customer relationships and ensuring client satisfaction, potentially through testimonials or case studies focused on service excellence.

Process Documentation:

• Consultation Workflow: Outline your typical process for conducting an in-home consultation, from preparation and initial client interaction to needs assessment and solution presentation.

• Sales Cycle Management: Detail your approach to managing a sales pipeline, including lead qualification, proposal generation, negotiation, and closing procedures.

• CRM Data Management: Demonstrate understanding of how to effectively use a CRM system to track leads, manage client data, schedule follow-ups, and report on sales activities.

• Post-Sale Handoff: Describe your process for transitioning a closed sale to the installation or operations team, ensuring all necessary information is communicated accurately.

📝 Enhancement Note: For a role involving sales and design consultation, a portfolio demonstrating practical application of skills is crucial. The emphasis on case studies, process flows, and CRM utilization directly aligns with expectations for operations professionals who need to show how they implement and manage processes to drive efficiency and revenue.

💵 Compensation & Benefits

Salary Range: As a part-time role with a commission-based structure, the earning potential is directly tied to performance. Based on industry benchmarks for similar roles in Poulsbo, WA, and considering the commission and bonus structure, a realistic annual earning range for a high-performing consultant could be between $50,000 - $80,000+, with potential for higher earnings based on sales volume and conversion rates. The base compensation structure is not explicitly defined, but the emphasis is on commission and bonuses.

Benefits:

• Performance-Based Commissions: Direct earning potential tied to successful sales closures.

• Monthly Bonus Opportunities: Additional incentives for achieving specific sales targets or performance metrics.

• Comprehensive Training and Certification: Full initial training through online and in-person modules, leading to professional certification.

• Personalized Coaching: One-on-one coaching sessions with experienced professionals to refine skills.

• Ongoing Support: Access to a dedicated team for questions, guidance, and problem resolution.

• Sales Tools Provided: Access to essential selling tools, including advanced 3D design software and a CRM system.

• Demo Kit: A kit to showcase product samples and features effectively during consultations.

• Flexible Scheduling: Ability to create a personalized work schedule, ideal for balancing personal commitments.

• Award-Winning Company: Opportunity to work with a recognized leader in kitchen remodeling (2023 Best in the PNW Gold Award).

Working Hours: This is a part-time position with highly flexible scheduling. Consultants are expected to manage their own appointments and workload, aligning with client availability and personal capacity. While specific hours are not mandated, consistent availability for client consultations and follow-up is essential. A typical full-time equivalent workload might be 20-30 hours per week, but this can vary based on the individual's capacity and sales performance.

📝 Enhancement Note: The salary estimation is based on typical commission structures for sales roles in the home improvement and design industry in the Seattle metropolitan area, adjusted for a part-time capacity. The benefits highlight the support systems in place, which are crucial for operations roles that require continuous development and access to resources. The flexible work hours are a key differentiator for this role, appealing to individuals who can self-manage their time effectively.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement, Interior Design, and Custom Storage Solutions. ShelfGenie of Seattle specializes in transforming underutilized spaces into functional and beautiful storage areas, particularly within kitchens and bathrooms. The company has achieved significant recognition, including the 2023 Best in the PNW Gold Award in Kitchen Remodeling, indicating a commitment to quality and customer satisfaction.

Company Size: ShelfGenie of Seattle is a franchise operation, part of a larger national network. As a local franchise, it likely operates with a dedicated team focused on the Seattle metropolitan area, including Poulsbo. The size is conducive to personalized support and a close-knit team environment, while leveraging the resources of a larger organization.

Founded: ShelfGenie as a company was founded in 2002, establishing a strong presence and expertise in the custom shelving and home organization market. ShelfGenie of Seattle, as a franchise, operates with this established legacy and brand reputation.

Team Structure:

• Sales & Design Team: Composed of In-Home Design Consultants who manage client interactions from consultation to sale.

• Support Staff: Likely includes roles for scheduling, customer service, and potentially operations management to facilitate project execution.

• Management: Franchise owners and managers provide leadership, training, and ongoing support.

• Cross-functional Collaboration: Consultants will interact with installation teams and potentially administrative staff to ensure seamless project delivery.

Methodology:

• Client-Centric Design: Focus on understanding individual client needs and delivering personalized storage solutions.

• Consultative Sales Approach: Educating clients and guiding them toward the best solutions rather than high-pressure tactics.

• Process-Driven Operations: Utilizing CRM, design software, and standardized consultation protocols to ensure efficiency and consistency.

• Continuous Improvement: Emphasis on training, coaching, and feedback to enhance individual and team performance.

Company Website: https://www.shelfgenie.com/locations/seattle/

📝 Enhancement Note: Understanding the company's industry position, size, and operational methodology is crucial for operations professionals. ShelfGenie's award-winning status suggests a high standard of execution, and the franchise model implies a balance between centralized support and local autonomy, which can impact operational processes and team dynamics.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry to mid-level position within direct sales and client consultation. It serves as a foundational role for individuals looking to build a career in sales, design, or customer-facing operations within the home improvement sector.

Reporting Structure: In-Home Design Consultants typically report to a Sales Manager or Franchise Owner. They operate with a degree of autonomy in managing their schedules and client interactions but are part of a structured reporting line for performance tracking and support.

Operations Impact: The primary impact of this role is directly on revenue generation through sales. Successful consultants contribute significantly to the company's top-line growth. Their ability to manage client relationships and deliver excellent customer experiences also influences brand reputation and customer retention, which are key operational metrics. Efficient consultation and sales processes also impact downstream operations, such as installation scheduling and material procurement, by providing accurate and timely project details.

Growth Opportunities:

• Senior Design Consultant/Sales Specialist: Progression to roles with higher earning potential, larger client portfolios, or specialized product expertise.

• Sales Management: Transitioning into leadership roles overseeing a team of consultants, focusing on coaching, performance management, and strategic sales planning.

• Operations Management: Opportunities to move into roles managing installation logistics, customer service departments, or franchise operations.

• Business Ownership: With significant success and experience, potential to explore franchise ownership within the ShelfGenie network or related industries.

• Specialization: Developing expertise in specific design areas (e.g., luxury kitchens, accessible bathrooms) or sales methodologies.

📝 Enhancement Note: For operations professionals, understanding the career trajectory and the operational impact of a role is key. This role offers a clear path from individual contributor to management, with opportunities to influence both sales performance and operational efficiency. The emphasis on skills like CRM and process adherence prepares individuals for broader operations roles.

🌐 Work Environment

Office Type: Primarily an in-home and mobile work environment. Consultants conduct client consultations at the client's residence. Administrative tasks, training, and team meetings may occur at a local office or remotely.

Office Location(s): The primary service area is Poulsbo, Washington, and surrounding regions within the Seattle metropolitan area. While there may not be a dedicated "office" for consultants, the franchise likely has a base of operations for administrative functions and potentially a showroom or meeting space.

Workspace Context:

• Mobile Workspace: Consultants are equipped with a laptop, cell phone, and demo kit, requiring them to manage their work from various locations.

• Client Homes: The primary "workspace" is the client's home, requiring professionalism, respect for property, and adaptability to different environments.

• Collaborative Environment (Remote/Hybrid): Access to online team meetings, CRM, and communication platforms to stay connected with colleagues and management.

• Supportive Infrastructure: Provided with necessary selling tools and ongoing support from the company.

Work Schedule: The work schedule is highly flexible and self-managed, allowing consultants to set their own appointments. This requires strong organizational skills to balance client meetings, follow-up activities, and personal commitments. While part-time, consistent availability during typical business hours for client consultations and responsiveness during off-hours for follow-ups are generally expected.

📝 Enhancement Note: The mobile and in-home nature of this role requires a different approach to work environment considerations compared to traditional office-based operations roles. It emphasizes self-discipline, resourcefulness, and the ability to create an effective workspace in diverse settings, which are valuable traits for operations professionals who may also work remotely or in hybrid capacities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief phone or video call to assess basic qualifications, communication skills, and alignment with the company culture