In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Bath Planet

Location: Bushwick, NY (Queens / Brooklyn Territory-based with regional office support)

Job Type: FULL_TIME

Category: Sales Operations / Field Sales

Date Posted: 2026-06-24

Experience Level: 2-5 years (Mid-Level)

Remote Status: On-site

🚀 Role Summary

• This role is centered around direct-to-consumer sales within a specific geographic territory, focusing on consultative in-home design and sales presentations for bathroom remodeling solutions.

• A key aspect involves managing a pipeline of pre-qualified, high-intent leads generated by robust marketing efforts, requiring efficient territory coverage and appointment management.

• Success hinges on building strong rapport with homeowners, conducting thorough technical assessments, and closing deals on-site, leveraging product knowledge and a professional sales approach.

• The position requires proficiency in CRM for accurate lead status management and performance tracking, directly contributing to the company's revenue growth and market penetration in Queens and Brooklyn.

📝 Enhancement Note: While the title is "In-Home Design Consultant," the core responsibilities and compensation structure (commission-based with incentives) strongly indicate a Sales role. The "Consultant" aspect refers to the consultative sales approach. This role will likely report into a Sales Manager or Regional Sales Director, not a traditional operations leader, but will interact with operations for lead flow and CRM data management.

📈 Primary Responsibilities

• Travel to scheduled appointments throughout the assigned Queens and Brooklyn territories to conduct in-home design consultations.

• Assess homeowners' needs and technical project requirements for bathroom remodeling, including tub-to-shower conversions.

• Present tailored design solutions, product options, and pricing, effectively communicating the value proposition of Bath Planet's offerings.

• Build strong rapport and trust with potential clients, delivering a professional, consultative, and persuasive sales presentation.

• Close sales on-site by effectively addressing objections, negotiating terms, and securing agreements.

• Accurately manage and update lead statuses, appointment outcomes, and sales data within the company's CRM platform in real-time.

• Collaborate with the regional office and sales support teams to ensure smooth lead handoff and project initiation post-sale.

• Maintain a high level of product knowledge regarding Bath Planet's remodeling solutions, warranties, and installation processes.

• Adhere to established sales processes and company guidelines to ensure consistent customer experience and operational efficiency.

• Proactively manage personal sales pipeline and territory coverage to meet or exceed monthly and quarterly sales targets.

📝 Enhancement Note: The responsibilities are heavily sales-focused, emphasizing client interaction, needs assessment, and closing. The operational components are primarily CRM management and territory logistics, which are standard for field sales roles.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Associate's or Bachelor's degree in Sales, Marketing, Design, Business Administration, or a related field is a plus.

Experience: 2-5 years of experience in in-home sales, home improvement sales (e.g., windows, siding, roofing, kitchen remodeling), or direct sales consultations. Proven track record of meeting or exceeding sales quotas.

Required Skills:

• Strong consultative selling and closing abilities, with a focus on understanding customer needs.

• Excellent communication, interpersonal, and rapport-building skills to connect with diverse homeowners.

• Proficient in conducting technical assessments and translating customer requirements into design solutions.

• Disciplined self-starter with a professional demeanor and a strong drive for success and achievement.

• Ability to manage a territory effectively, including scheduling, travel, and time management.

• Proficiency in using CRM software for lead management, activity tracking, and reporting.

• Negotiation and objection-handling skills.

• Valid driver's license and reliable, insured transportation for daily territory travel. Preferred Skills:

• Experience specifically within the bathroom remodeling or home renovation industry.

• Familiarity with custom design programs or visualization tools.

• Knowledge of measurement and inspection techniques for home improvement projects.

• Prior experience in a commission-based sales environment with high earning potential.

• Understanding of the New York metropolitan market, particularly Queens and Brooklyn.

📝 Enhancement Note: The qualifications emphasize direct sales experience and personal attributes like drive and discipline. While not a typical "operations" role, the CRM and process adherence aspects are crucial for operational efficiency within the sales function.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "portfolio" in the traditional sense might not be required, candidates should be prepared to discuss their past sales successes and methodologies.

• Examples of successful sales strategies and how they were implemented to achieve targets.

• Demonstrations of how they have managed customer relationships and closed complex sales.

• Evidence of proficiency in using CRM systems to track leads, manage pipelines, and report on sales activities.

• Case studies or stories illustrating problem-solving in sales scenarios, particularly related to design or client objections. Process Documentation:

• Ability to learn and adhere to Bath Planet's established sales process, from lead qualification to closing.

• Understanding of how to document sales activities and outcomes accurately within the CRM for reporting and analysis.

• Familiarity with workflow steps for in-home consultations, including needs assessment, design presentation, and proposal generation.

• Commitment to following company protocols for project measurement and technical assessment to ensure accurate order placement.

📝 Enhancement Note: For a field sales role, the "portfolio" is more about demonstrating sales acumen and process adherence than visual design work. Emphasis will be on their ability to articulate their sales process and CRM usage.

💵 Compensation & Benefits

Salary Range: The provided salary of $100,000 is likely an On-Target Earnings (OTE) figure, representing the potential annual income for a high-performing sales consultant, primarily driven by commission.

• Base: A base salary may or may not be offered. If not, the $100,000 represents the total potential earnings.

• Commission: Strong commission scales are a primary component of earnings.

• Incentives: Additional performance-based incentives are available.

Research Methodology for OTE: The $100,000 figure aligns with industry benchmarks for experienced in-home sales consultants in high-cost-of-living areas like New York City, especially within commission-heavy sales roles that involve significant lead volume and product sales. This figure reflects a combination of base (if any) and commission potential for a top performer.

Benefits:

• Paid Professional Training: Comprehensive sales training class covering inspection, measuring, custom design, and closing processes.

• Commission Scales: Strong, tiered commission structure designed to reward performance.

• Performance-based Incentives: Additional bonuses and incentives tied to achieving specific sales metrics and targets.

• Product Backed by Good Housekeeping Seal: A strong selling point that enhances credibility and sales effectiveness.

• Lifetime Warranty: A significant competitive advantage that can aid in closing deals.

Working Hours: This is a full-time position. While specific daily hours are not defined, field sales roles typically require flexibility. This includes:

• Traveling to appointments in the evenings and on weekends, as these are common times for homeowner availability.

• The expectation is to manage a full schedule of appointments, likely requiring more than 40 hours per week during peak periods to maximize earning potential.

📝 Enhancement Note: The compensation structure is commission-driven, typical for field sales roles. The $100,000 is an OTE, meaning actual earnings will vary based on performance. The benefits focus on sales enablement and earning potential.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Home Services / Retail Sales (specifically Bathroom Remodeling). The company operates in a competitive market, emphasizing quality, speed of service ("one-day remodeling"), and strong warranties.

Company Size: Bath Planet of Metro NY is part of a larger franchise network. While the specific size of the Metro NY branch isn't detailed, the franchise model suggests a structured organization with defined processes and support systems. The "expanding" nature indicates growth and potential for dynamic team environments.

Founded: Bath Planet as a brand was founded in 2001, with a focus on efficient bathroom remodeling. The Metro NY franchise has likely been operating for a significant period, building local market presence.

Team Structure:

• Sales Team: This role is part of the field sales team, working directly with homeowners. The team likely includes other In-Home Design Consultants covering different territories.

• Reporting Structure: The consultant will report to a Sales Manager or Regional Sales Director responsible for the Metro NY region, overseeing multiple territories and sales representatives.

• Cross-functional Collaboration: While primarily field-based, collaboration will occur with internal teams for lead generation (marketing), appointment setting (call center/scheduling), and potentially project management/installation departments post-sale. The regional office provides administrative and operational support.

Methodology:

• Lead Generation: Driven by a robust marketing program generating "pre-qualified, high-intent local leads."

• Sales Process: A consultative, in-home sales model emphasizing design, technical assessment, and on-site closing.

• Product Focus: High-quality, efficient one-day bathroom remodeling, tub-to-shower conversions, backed by the Good Housekeeping Seal and a lifetime warranty.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company culture is likely performance-driven, valuing sales acumen, customer focus, and efficiency in service delivery. The franchise model implies standardized processes and support.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-Level Field Sales role (2-5 years experience). It's focused on individual contribution and revenue generation within a defined territory. It is not a traditional operations management role but relies on operational efficiency in sales execution.

Reporting Structure: The In-Home Design Consultant reports to a Sales Manager or Regional Sales Director. This manager oversees the performance, training, and territory management of multiple sales consultants.

Operations Impact: The primary impact of this role is direct revenue generation for Bath Planet of Metro NY. By closing deals and expanding market share in Queens and Brooklyn, the consultant directly contributes to the company's financial success and growth objectives. Efficient lead management and sales process adherence are critical operational components that enable this impact.

Growth Opportunities:

• Senior Sales Consultant/Account Executive: Opportunity to take on larger territories, more complex sales, or mentor junior team members.

• Sales Management: Potential to move into a Sales Manager role, overseeing a team of consultants, if leadership and coaching skills are developed.

• Specialization: Potential to specialize in specific product lines or customer segments within home improvement.

• Franchise Opportunities: For highly successful individuals, there might be future opportunities within the broader franchise network.

📝 Enhancement Note: Growth paths are primarily within sales leadership or advanced sales roles, rather than traditional operations management. The focus is on scaling sales performance and potentially managing sales teams.

🌐 Work Environment

Office Type: This is primarily an on-site, field-based role. Consultants will work from their homes, using their own reliable transportation to travel to client appointments within their assigned territories (Queens and Brooklyn). There is likely a regional office for training, support meetings, and administrative tasks, but day-to-day work is mobile.

Office Location(s): The role covers the Queens and Brooklyn boroughs of New York City. While there's no fixed "office" for the consultant, the regional office support might be located centrally within the Metro NY area.

Workspace Context:

• Mobile Workspace: The consultant's primary workspace is their vehicle and the client's home. This requires organization, professionalism, and the ability to present effectively in various home environments.

• Technology Access: Reliance on mobile devices (smartphones/tablets) for CRM access, scheduling, and communication. Access to design software or product visualization tools during consultations.

• Team Interaction: Interaction with the sales team and management typically occurs during scheduled team meetings (potentially in-person or virtual), training sessions, and one-on-one check-ins.

Work Schedule: Full-time, with significant flexibility required to accommodate homeowner availability, which often includes evenings and weekends. The consultant is expected to manage their schedule to maximize appointment opportunities and meet sales targets.

📝 Enhancement Note: The work environment is highly mobile and customer-facing. Success requires self-discipline, excellent time management, and the ability to operate autonomously while adhering to company processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call with an HR representative or Sales Recruiter to assess basic qualifications, sales experience, and cultural fit.

• In-Depth Interview: A more comprehensive interview, potentially with the Sales Manager, focusing on sales skills, territory management, and problem-solving scenarios. This is where you'll discuss your experience in consultative selling and home improvement.

• Product/Design Presentation: Candidates may be asked to present a mock design consultation or product pitch, demonstrating their presentation skills and ability to convey value. This is where you'd showcase your "portfolio" of sales strategies.

• Field Ride-Along (Potentially): In some cases, a candidate might shadow an experienced consultant or have an interviewer join them on a real appointment to assess real-time performance.

• Final Interview/Offer: A final discussion with management, followed by a job offer.

Portfolio Review Tips:

• Focus on Sales Achievements: Prepare to discuss specific sales numbers, quotas met or exceeded, and the strategies you used to achieve them. Quantify your successes whenever possible (e.g., "Increased sales in my territory by 15%").

• Case Studies of Sales Success: Have 2-3 detailed examples of challenging sales situations you navigated successfully. Focus on how you identified customer needs, presented solutions, handled objections, and closed the deal.

• CRM Proficiency: Be ready to talk about your experience with CRM systems, how you use them to manage your pipeline, and how data helps you strategize.

• Consultative Sales Approach: Articulate your philosophy on consultative selling – how you build rapport, uncover needs, and provide value beyond just product features.

• Product Knowledge Demonstration: Show enthusiasm for learning about Bath Planet's specific products and how you would effectively present their unique selling propositions (e.g., Good Housekeeping Seal, lifetime warranty).

Challenge Preparation:

• Sales Scenario Role-Playing: Be prepared for role-playing exercises where you'll pitch a product, handle objections, or close a deal.

• Territory Management Discussion: Be ready to discuss how you would approach managing your assigned territory, prioritizing leads, and scheduling appointments efficiently.

• Problem-Solving Questions: Expect questions about how you would handle difficult customers, unexpected project challenges, or situations where a sale seems unlikely.

📝 Enhancement Note: The interview process will heavily focus on sales acumen, presentation skills, and the ability to perform in a field sales environment. Demonstrating a structured sales process and CRM proficiency is key.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System (e.g., Salesforce, HubSpot, or proprietary): Essential for lead tracking, pipeline management, scheduling appointments, logging activities, and reporting sales performance. Proficiency in a CRM is critical.

• Mobile Device (Smartphone/Tablet): For constant access to the CRM, communication, navigation, and potentially product/design applications.

• Company-Specific Sales Software/Apps: May include tools for design visualization, proposal generation, or measurement.

Analytics & Reporting:

• CRM Reporting Features: To track personal sales metrics, pipeline health, and conversion rates.

• Performance Dashboards: To monitor individual and team performance against targets.

CRM & Automation:

• CRM: The central tool for managing the sales process from lead assignment to closing.

• Communication Tools: Email, phone, and potentially messaging apps for client and internal team communication.

• Navigation Apps: Google Maps, Waze, etc., for efficient territory travel.

📝 Enhancement Note: Proficiency with CRM software is a non-negotiable requirement. Familiarity with mobile technology for on-the-go work is also essential.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: The core value is serving the homeowner by providing excellent design solutions and a positive remodeling experience.

• Performance Driven: A strong emphasis on achieving individual and team sales targets, with success measured by closed deals and revenue generated.

• Integrity & Professionalism: Maintaining a high standard of conduct, honesty, and reliability in all client interactions and business dealings, reflecting the brand's reputation.

• Efficiency: Streamlining the sales process, managing time effectively, and utilizing CRM efficiently to maximize productivity.

• Quality: Commitment to delivering high-quality products and services, backed by strong warranties and the Good Housekeeping Seal.

Collaboration Style:

• Independent Field Work: Consultants primarily work independently in the field, managing their own schedules and client interactions.

• Team Support: Collaboration with sales management for coaching, performance reviews, and strategic guidance.

• Cross-Functional Coordination: Working with appointment setters, support staff, and potentially installation teams to ensure a seamless customer journey.

• Knowledge Sharing: Encouraged during team meetings or training sessions to share best practices and successful sales strategies.

📝 Enhancement Note: The culture is likely a blend of independent drive and team support, with a strong emphasis on results and customer satisfaction. Professionalism and adherence to process are key.

⚡ Challenges & Growth Opportunities

Challenges:

• High Competition: The home improvement market in NYC is highly competitive, requiring strong differentiation and sales skills.

• Territory Management: Efficiently covering large urban territories like Queens and Brooklyn, managing travel time, and maximizing appointment density.

• Commission-Based Earnings: Income can fluctuate based on sales performance, requiring resilience and consistent effort.

• Handling Objections & Rejection: Like any sales role, dealing with homeowner objections, budget constraints, and potential rejection is part of the job.

• Adapting to Diverse Home Environments: Presenting effectively in a wide range of home settings and client situations.

Learning & Development Opportunities:

• Sales Training: Comprehensive initial and ongoing training on product knowledge, selling techniques, design principles, and CRM usage.

• Mentorship: Opportunity to learn from experienced Sales Managers and potentially senior sales consultants.

• Product Specialization: Deepening expertise in bathroom remodeling and related home improvement trends.

• Sales Performance Coaching: Regular feedback and coaching from management to refine sales strategies and improve closing rates.

📝 Enhancement Note: Challenges are typical for field sales roles, with growth opportunities focused on enhancing sales performance and potentially moving into sales leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to a first-time in-home sales consultation for a major home renovation project." (Focus on rapport building, needs assessment, and creating value.)

• "How do you handle objections related to price or budget, especially in a competitive market like New York?" (Prepare examples of overcoming price objections by focusing on value, ROI, and quality.)

• "Walk me through your process for managing your daily/weekly schedule and prioritizing leads within a territory." (Emphasize time management, CRM usage, and efficient routing.)

• "How do you stay motivated in a commission-based sales role, especially during slower periods?" (Discuss resilience, goal setting, and continuous learning.) Company & Culture Questions:

• "What interests you about Bath Planet and our specific product offerings like the Good Housekeeping Seal and lifetime warranty?" (Research the company's USP and express genuine interest.)

• "How do you ensure you maintain professionalism and build trust with homeowners in their personal space?" (Discuss your approach to client relationships and ethical selling.)

• "Describe a time you had to adapt your sales approach to a specific client's personality or needs." (Highlight flexibility and client-centricity.) Portfolio Presentation Strategy:

• Quantify Achievements: Prepare to present your sales track record with specific numbers (e.g., "Consistently exceeded quota by 10%," "Closed an average of 5 deals per week").

• Case Study Approach: For your sales success stories, use the STAR method (Situation, Task, Action, Result). Clearly outline the challenge, your role, the steps you took, and the quantifiable outcome.

• CRM Demonstration (Verbal): Be prepared to explain how you've used CRM systems to manage your pipeline, track progress, and analyze sales data to inform your strategy.

• Focus on Value Proposition: When discussing product presentations, emphasize how you would articulate the benefits and value of Bath Planet's offerings to homeowners.

📝 Enhancement Note: Interview preparation should focus on demonstrating sales skills, understanding of the sales process, and ability to perform in a field sales role.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided link on the Bath Planet careers page.

• Resume Optimization: Tailor your resume to highlight previous in-home sales experience, home improvement industry knowledge, CRM proficiency, and quantifiable sales achievements. Use keywords from the job description like "consultative selling," "design consultation," and "closing deals."

• Prepare Your Sales "Portfolio": Gather specific examples of successful sales strategies, challenging client interactions you resolved, and your experience managing a sales pipeline. Be ready to discuss your commission earnings potential and how you achieve it.

• Research Bath Planet: Familiarize yourself with their product lines, the Good Housekeeping Seal, their warranty offerings, and their market position in NYC. Understand their unique selling propositions.

• Practice Your Pitch: Be ready to articulate your sales process, how you build rapport, and how you would present Bath Planet's solutions. Consider practicing a mock consultation or objection handling.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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