In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Bath Planet of Inland Empire

Location: Riverside, California, United States

Job Type: FULL_TIME

Category: Sales Operations / GTM Enablement

Date Posted: 2026-08-12

Experience Level: Entry-Level to Mid-Level (0-2 years preferred)

Remote Status: On-site

🚀 Role Summary

• This role focuses on consultative in-home sales, leveraging provided leads to design and close customized home improvement solutions, specifically bathroom remodeling.

• It's a commission-based sales position with significant earning potential, emphasizing a structured sales process and product knowledge.

• The consultant will act as a primary point of contact for homeowners, translating their needs into tangible design proposals and facilitating the sales cycle.

• Success in this role requires strong interpersonal skills, a customer-centric approach, and the ability to effectively present solutions and close deals within a defined territory.

📝 Enhancement Note: While the title is "In-Home Design Consultant," the core responsibilities and emphasis on closing sales, commission structure, and lead generation align it closely with a Sales Consultant or Account Executive role within a GTM (Go-To-Market) and Sales Operations framework, specifically focused on direct-to-consumer sales. The "design" aspect is product-specific rather than architectural design.

📈 Primary Responsibilities

• Conduct scheduled in-home consultations with pre-qualified homeowners who have expressed interest in bathroom remodeling services.

• Utilize a proven sales process to effectively present Bath Planet's product offerings, features, and benefits, tailoring solutions to individual customer needs and preferences.

• Develop customized bathroom and shower designs, translating customer requirements into detailed proposals that include accurate pricing.

• Skillfully present pricing structures, overcome objections, and guide prospects through the closing process to secure sales agreements.

• Maintain a high level of product knowledge and proficiency in Bath Planet's design and sales tools to ensure accurate and compelling presentations.

• Collaborate with the sales management team to review performance, identify areas for improvement, and participate in ongoing training and coaching sessions.

• Manage a personal sales pipeline, ensuring timely follow-up on leads and maintaining accurate records of customer interactions and sales activities within the CRM system.

• Adhere to all company policies and procedures, ensuring ethical sales practices and a positive customer experience.

📝 Enhancement Note: The responsibilities emphasize direct customer engagement and sales closing, indicating a need for individuals who can translate customer needs into product solutions and manage the full sales cycle from presentation to close, aligning with GTM strategies for customer acquisition.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

• Associate's or Bachelor's degree in Sales, Marketing, Business Administration, Interior Design, or a related field is a plus. Experience:

• 0-2 years of experience in a sales-focused role is preferred.

• Experience in in-home sales, consultative selling, or customer-facing roles is highly advantageous.

• Previous experience in the home improvement, remodeling, or design industry is a plus. Required Skills:

• Consultative Sales: Ability to engage customers, understand their needs, and recommend appropriate solutions.

• Presentation Skills: Confidently and effectively present product information, design concepts, and pricing to homeowners.

• Communication Skills: Excellent verbal and written communication for clear interaction with customers and internal teams.

• Closing Skills: Proven ability to guide prospects through the sales cycle and successfully close deals.

• Customer Service Orientation: Dedicated to providing an exceptional customer experience throughout the sales process.

• Goal-Oriented: Motivated by achieving and exceeding sales targets and earning potential.

• Professionalism: Maintain a professional demeanor, appearance, and work ethic at all times.

• Self-Driven: Ability to work independently, manage time effectively, and proactively seek opportunities.

Preferred Skills:

• Design Acumen: Basic understanding of interior design principles or spatial planning.

• CRM Proficiency: Familiarity with CRM systems for lead management and sales tracking.

• Objection Handling: Skillful in addressing customer concerns and converting them into sales opportunities.

• Adaptability: Ability to learn and adapt to new products, sales processes, and technologies.

📝 Enhancement Note: The "0-2 years" experience level suggests a role focused on foundational sales skills and coachability, where extensive prior sales experience is not a prerequisite but beneficial. The emphasis on presentation and closing skills is crucial for success.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate ability to present a structured sales process, highlighting key stages from initial customer engagement to closing.

• Showcase examples of how you have translated customer needs into customized solutions, ideally with visual aids or case study descriptions.

• Provide evidence of successful sales outcomes, quantifiable through metrics such as close rates, average deal size, or revenue generated.

• Illustrate proficiency in using sales tools or software to manage leads, track progress, and present proposals. Process Documentation:

• Outline your approach to conducting in-home consultations, including initial rapport-building, needs assessment, and solution presentation.

• Describe how you would document customer preferences, design choices, and pricing agreements to ensure accuracy and clarity.

• Explain your method for managing follow-ups, handling objections, and moving a prospect towards a purchase decision.

• Detail your strategy for maintaining accurate sales records and updating CRM systems post-appointment.

📝 Enhancement Note: For an entry to mid-level sales role, a formal "portfolio" might not be expected in the traditional sense. However, candidates should be prepared to discuss their sales process, highlight past successes with specific examples (even from non-sales roles if applicable, e.g., customer service), and demonstrate their understanding of consultative selling and closing techniques. The emphasis will be on their ability to articulate their approach.

💵 Compensation & Benefits

Salary Range:

• Estimated Annual Range: $90,000 - $150,000+ USD

• Explanation: This range is based on the provided salary information of $90,000-$150,000+ annually, which is explicitly tied to commission earnings. The "plus" indicates potential to exceed $150,000 based on performance. This is a typical structure for commission-based sales roles in the home improvement sector, where higher performers can achieve significant earnings. The range reflects varying levels of sales success and market demand for home remodeling services in the Riverside, CA area.

Benefits:

• Uncapped Commissions: Significant earning potential tied directly to sales performance, allowing for unlimited income growth.

• Comprehensive Training: Structured training programs provided to equip consultants with product knowledge, sales techniques, and system usage.

• Pre-Qualified Leads: Consistent supply of inbound leads from homeowners actively seeking bathroom remodeling solutions, reducing the need for self-generation.

• No Cold Calling/Door Knocking: Focus on scheduled appointments with interested prospects, creating a more efficient and less challenging sales environment.

• High-Demand Products: Opportunity to sell popular and necessary home improvement solutions in a robust market.

• Sales System & Coaching: Access to a proven sales methodology and ongoing coaching to support career development and performance enhancement.

Working Hours:

• Full-time position, typically requiring flexibility to accommodate client appointments, which may include evenings and weekends. The standard expectation is around 40 hours per week, but actual hours can vary based on appointment schedules and individual performance goals.

📝 Enhancement Note: The compensation structure is heavily commission-driven, with a strong emphasis on the uncapped nature of earnings. The provided leads and lack of cold calling are significant selling points for candidates seeking a structured sales environment with high earning potential.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Home Services (specifically Bathroom Remodeling)

Company Size: Bath Planet is a national brand with numerous local franchises. Bath Planet of Inland Empire likely operates as a medium-sized business within its local market, employing a dedicated sales team, installation crews, and support staff. This size allows for focused market penetration while benefiting from the brand's established reputation.

Founded: Bath Planet was founded in 2001, indicating a company with over two decades of experience and established market presence in the home improvement industry.

Team Structure:

• The In-Home Design Consultant role is part of the sales department, likely reporting to a Sales Manager or General Manager for the Inland Empire region.

• The sales team is structured to handle inbound leads, with each consultant responsible for managing their appointments and closing sales within their assigned territory.

• Collaboration is expected with installation teams to ensure smooth project execution post-sale and with marketing for lead generation efforts. Methodology:

• Bath Planet emphasizes a data-driven approach to lead generation, identifying homeowners likely to be interested in bathroom renovations.

• The sales methodology is consultative and solution-oriented, focusing on understanding customer pain points and offering tailored remodeling solutions.

• Efficiency is key, with a focus on maximizing conversion rates from pre-qualified leads through a streamlined sales process.

Company Website: https://www.bathplanet.com/

📝 Enhancement Note: The company's focus on a specific niche (bathroom remodeling) and its franchise model suggest a structured, process-driven sales environment. The emphasis on pre-qualified leads points to a well-supported GTM strategy.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry to mid-level position within the GTM and Sales function. It's ideal for individuals beginning their sales career or those with some experience looking to specialize in a high-demand, commission-driven sector. The responsibilities are focused on individual sales performance and customer interaction.

Reporting Structure: Consultants typically report to a Sales Manager or Regional Manager. This manager provides coaching, performance reviews, and oversight of sales activities and targets.

Operations Impact: The In-Home Design Consultant directly impacts revenue generation by closing sales. Their performance is critical to the company's financial success and market penetration in the Inland Empire. Effective design consultation and closing contribute to customer satisfaction and positive brand reputation, indirectly supporting future lead generation and sales.

Growth Opportunities:

• Senior Design Consultant/Sales Executive: Progress to handling more complex or higher-value sales, or mentoring junior consultants.

• Sales Management: Opportunity to move into leadership roles, managing a team of sales consultants, setting targets, and driving regional sales performance.

• Specialization: Develop expertise in specific product lines or sales methodologies within the home improvement sector.

• Transfer Opportunities: Potential to transfer to other Bath Planet locations or related roles within the broader organization if applicable.

📝 Enhancement Note: The career path is strongly geared towards sales performance and progression within a sales management track, common in direct-to-consumer sales organizations.

🌐 Work Environment

Office Type: This is primarily an in-home, field-based sales role. Consultants will spend their time visiting client residences. While there may be a local office for administrative tasks, training, or team meetings, the core work is conducted at customer locations.

Office Location(s): The role serves the Inland Empire region, with potential administrative or training hubs located within or near Riverside, CA. Consultants will be expected to travel within this designated territory.

Workspace Context:

• The primary "workspace" is the customer's home, requiring adaptability and professionalism in diverse residential settings.

• Consultants will use company-provided sales materials, design tools, and potentially a tablet or laptop for presentations and CRM entry.

• Opportunities for interaction with the sales team and management will occur during team meetings, training sessions, and one-on-one coaching. Work Schedule:

• Full-time, with a flexible schedule to accommodate client appointments. This often includes evenings and weekends, as homeowners are typically available during these times. The role requires self-management to balance appointment scheduling with administrative tasks and potential team activities.

📝 Enhancement Note: The field-based nature requires strong self-management and time management skills, with a focus on client-facing interactions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call to assess basic qualifications, communication skills, and interest in the role. Be prepared to articulate your sales aptitude and enthusiasm for home improvement.

• In-Depth Interview: A more comprehensive interview, potentially with the Sales Manager. This may involve behavioral questions, scenario-based questions assessing your sales approach, and discussion of your career aspirations.

• Sales Simulation/Presentation: Candidates might be asked to present a mock sales pitch or design solution, demonstrating their presentation skills and understanding of consultative selling. This is where you can showcase your ability to articulate value and close.

• Field Ride-Along (Potential): In some cases, a successful candidate may accompany an experienced consultant on an appointment to observe the process firsthand.

• Final Interview/Offer: A concluding discussion to finalize terms and extend an offer.

Portfolio Review Tips:

• Focus on Process: Since this is an entry-level sales role, focus on articulating your understanding of a structured sales process. If you have prior sales experience, highlight your contributions to lead conversion, customer satisfaction, and revenue generation.

• Quantify Achievements: Whenever possible, use numbers to describe your successes (e.g., "increased customer satisfaction scores by 15%," "closed an average of X deals per week," "achieved Y% of sales target").

• Highlight Transferable Skills: If you lack direct sales experience, emphasize skills like communication, problem-solving, customer service, and goal achievement from other roles or academic projects.

• Showcase Enthusiasm: Demonstrate genuine interest in home improvement and helping homeowners achieve their desired living spaces.

Challenge Preparation:

• Sales Scenarios: Be ready to discuss how you would handle common sales objections (e.g., price, timing, need for consultation with a spouse).

• Consultative Approach: Prepare to explain how you would uncover a customer's needs, identify their "pain points," and present a solution that addresses them.

• Closing Techniques: Understand and be able to discuss basic closing strategies.

• Product Knowledge: While training is provided, showing initiative in researching Bath Planet's products and the home remodeling market will be beneficial.

📝 Enhancement Note: The interview process will likely assess personality, coachability, and foundational sales skills, rather than deep technical expertise. Candidates should focus on demonstrating their potential and understanding of customer-centric sales.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System (e.g., Salesforce, HubSpot, or proprietary system): Essential for managing leads, tracking customer interactions, scheduling appointments, and monitoring sales pipeline progress. Proficiency in data entry and CRM utilization is key.

• Sales Presentation Software: Tools used to create and deliver compelling visual presentations of product designs, features, and pricing. This could include specialized design software or general presentation platforms.

• Tablet/Laptop: For on-site presentations, CRM access, and product catalog viewing.

Analytics & Reporting:

• Sales Performance Dashboards: Used to track individual and team sales metrics, conversion rates, and revenue against targets.

• Lead Management Systems: To track the source and quality of incoming leads.

CRM & Automation:

• Lead Routing Systems: To ensure leads are efficiently assigned to the appropriate sales consultant.

• Communication Platforms: For internal team communication and potential customer follow-up (e.g., email, messaging apps).

📝 Enhancement Note: While specific tools are not listed, a modern sales role in this sector will heavily rely on a CRM and digital presentation tools. Familiarity with digital sales tools is a strong advantage.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing homeowner satisfaction and delivering solutions that meet their needs and expectations.

• Integrity: Conducting business ethically and transparently, building trust with customers and colleagues.

• Performance Driven: A strong emphasis on achieving sales targets and contributing to the company's overall success through individual effort.

• Teamwork: Collaborating with colleagues, including sales managers and installation teams, to ensure a seamless customer experience.

• Continuous Improvement: A willingness to learn, adapt to new processes, and refine sales techniques for better results.

Collaboration Style:

• Consultants work independently in the field but collaborate closely with their sales manager for guidance, coaching, and performance reviews.

• Effective communication with installation and customer service teams is crucial for post-sale project success and customer retention.

• Sharing best practices and insights within the sales team can foster a supportive and competitive environment.

📝 Enhancement Note: The culture is likely results-oriented, with a strong emphasis on customer satisfaction and individual accountability within a supportive team framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Commission-Based Income: The primary challenge is the variability of income, which is directly tied to sales performance. This requires a high degree of self-motivation and resilience.

• Handling Objections: Effectively addressing customer concerns regarding price, design, or the need for remodeling can be challenging but is essential for closing sales.

• Territory Management: Efficiently managing appointments and travel within the assigned geographic territory to maximize productivity.

• Market Competition: Navigating a competitive home improvement market and differentiating Bath Planet's offerings.

Learning & Development Opportunities:

• Sales Skill Enhancement: Continuous training on product features, sales techniques, and closing strategies.

• Industry Knowledge: Deepen understanding of bathroom remodeling trends, materials, and customer preferences.

• Career Advancement: Opportunities to grow into leadership roles or specialize within the sales function.

• Product Expertise: Becoming a subject matter expert on Bath Planet's specific product lines and installation processes.

📝 Enhancement Note: This role offers a clear path for individuals looking to hone their sales skills in a direct-to-consumer environment with tangible product offerings. The challenges are inherent to commission sales but are mitigated by strong lead generation and training.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to understanding a homeowner's needs during an in-home consultation." (Focus on active listening, open-ended questions, and identifying pain points.)

• "How would you handle a customer who says the price is too high?" (Prepare to discuss value proposition, ROI, financing options, and alternative solutions.)

• "Walk me through how you would close a sale." (Articulate your closing strategy, including summarizing benefits and asking for the business.)

• "What motivates you in a sales role, especially one that is commission-based?" (Highlight drive, achievement, helping customers, and financial rewards.) Company & Culture Questions:

• "What do you know about Bath Planet and the bathroom remodeling industry?" (Show you've done your research on their products and market.)

• "How do you stay motivated when facing rejection or a slow sales period?" (Discuss resilience, focus on process, and learning from setbacks.)

• "Describe a time you had to persuade someone to see your point of view." (Use a STAR method example demonstrating influence and communication.) Portfolio Presentation Strategy:

• Focus on Process & Results: Even without a formal portfolio, prepare to discuss your sales process with examples. If you have past sales achievements, be ready to present them clearly and concisely.

• STAR Method: Use the Situation, Task, Action, Result (STAR) method to describe past experiences where you demonstrated key sales skills.

• Enthusiasm & Coachability: Convey genuine excitement for the role and demonstrate a willingness to learn and be coached.

📝 Enhancement Note: Interviews will likely assess personality, drive, and the ability to articulate a sales process. Candidates should be prepared to discuss their approach to customer interaction and closing deals, even with limited direct experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Bath Planet's careers portal.

• Resume Optimization: Tailor your resume to highlight any sales, customer service, or design-related experience. Emphasize transferable skills such as communication, problem-solving, goal achievement, and customer interaction. Use keywords from the job description like "sales presentation," "customer needs," and "closing."

• Prepare Your "Portfolio" Discussion: Be ready to articulate your sales process, discuss how you handle objections, and describe your motivation for a commission-based role. If you have prior achievements, quantify them.

• Company Research: Familiarize yourself with Bath Planet's products, services, and market position. Understand their value proposition for homeowners.

• Practice Interview Responses: Rehearse answers to common sales interview questions, focusing on demonstrating confidence, enthusiasm, and a customer-centric approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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