In-Home Bath Design Consultant

📍 Job Overview

Job Title: In-Home Bath Design Consultant

Company: Bath Planet

Location: College Point, NY (Territory-based with regional office support)

Job Type: Full-Time

Category: Sales Operations / GTM (Client-Facing Sales)

Date Posted: 2026-06-24

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth through in-home, consultative bath design and sales presentations to pre-qualified leads.

• Manage a sales territory within Queens and Brooklyn, focusing on building strong client relationships and closing deals.

• Utilize a consultative sales approach to understand homeowner needs and present tailored bathroom remodeling solutions.

• Collaborate with internal teams to ensure seamless customer experience from consultation to project completion.

• Leverage a strong brand reputation and premium product line to achieve elite earning potential.

📝 Enhancement Note: While this role is client-facing sales, its success hinges on efficient territory management, lead qualification, and accurate CRM utilization, aligning it with GTM and Sales Operations principles. The emphasis on consultative selling and understanding client needs also touches upon aspects of customer success operations.

📈 Primary Responsibilities

• Travel to scheduled in-home appointments within the assigned territory (Queens and Brooklyn) to conduct comprehensive bath design consultations.

• Assess technical project requirements, take accurate measurements, and present customized bath and shower remodeling solutions.

• Build strong rapport and trust with homeowners by delivering professional, consultative sales presentations and addressing concerns.

• Effectively close sales on-site, ensuring client satisfaction and commitment to the proposed solutions.

• Accurately manage lead statuses, update client information, and maintain detailed records within the company's CRM platform.

• Proactively manage the sales pipeline, forecast potential revenue, and identify opportunities for upselling or cross-selling.

• Stay updated on product knowledge, design trends, and competitive offerings to provide expert advice.

• Collaborate with installation teams and project managers to ensure a smooth transition from sale to project execution.

• Achieve and exceed individual sales targets and performance-based incentives.

📝 Enhancement Note: Responsibilities are framed to highlight sales operations aspects like CRM management, pipeline forecasting, and cross-functional collaboration, critical for GTM success.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

• Associate's or Bachelor's degree in Interior Design, Business, Marketing, or a related field is a plus. Experience:

• 2-5 years of experience in in-home sales, home improvement sales, or consultative design roles.

• Proven track record of meeting or exceeding sales quotas.

• Experience in residential renovation, particularly kitchen or bath remodeling, is a significant advantage. Required Skills:

• Consultative Selling: Ability to engage clients, understand needs, and present tailored solutions effectively.

• In-Home Sales Proficiency: Comfort and skill in conducting sales presentations within a client's home environment.

• Design Acumen: A good eye for design, color, and spatial planning within bathroom spaces.

• CRM Management: Experience with CRM platforms (e.g., Salesforce, HubSpot, or similar) for lead tracking and sales pipeline management.

• Negotiation & Closing Skills: Proven ability to negotiate terms and close sales effectively on-site.

• Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and relationship-building capabilities.

• Territory Management: Ability to effectively plan and manage daily routes and appointments within a defined geographical area.

• Valid Driver's License & Reliable Transportation: Essential for client visits across Long Island.

Preferred Skills:

• Product Knowledge: Familiarity with bathroom remodeling products, materials, and installation processes.

• Measurement & Technical Assessment: Ability to accurately measure spaces and assess technical project feasibility.

• Lead Qualification: Skill in identifying and prioritizing high-intent leads.

• Sales Training Acumen: Ability to quickly learn and apply new sales methodologies and product information.

📝 Enhancement Note: Skills are emphasized for their relevance to sales operations and GTM functions, such as CRM proficiency, territory management, and lead qualification, in addition to core sales competencies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Performance Metrics: Documented evidence of achieving and exceeding sales targets, conversion rates, and average deal size.

• Consultative Sales Process Examples: Case studies or detailed descriptions of how you have approached client consultations, identified needs, and presented solutions.

• CRM Utilization Examples: Demonstrations of how you have used CRM systems to manage leads, track progress, and forecast sales.

• Design Solution Examples: Visual representations (photos, mock-ups) of successful bath design projects you have consulted on, showcasing your design aesthetic and problem-solving capabilities.

Process Documentation:

• In-Home Consultation Workflow: Outline your typical process for conducting an in-home consultation, from initial greeting to closing the sale.

• Lead Management Process: Describe how you manage and prioritize incoming leads to maximize efficiency and conversion.

• Sales Cycle Management: Detail your approach to managing the entire sales cycle, from initial contact to post-sale follow-up.

• Measurement & Technical Assessment Process: Explain your methodology for accurately measuring spaces and assessing project requirements.

📝 Enhancement Note: Portfolio requirements are tailored to showcase a candidate's ability to manage a sales process, utilize CRM effectively, and demonstrate tangible results, aligning with the operational aspects of a sales role.

💵 Compensation & Benefits

Salary Range:

• The stated salary of $100,000 is an indicative annual earning potential, likely comprised of a base salary plus commission. Given the commission-heavy structure common in in-home sales, actual earnings can vary significantly based on performance. For a 2-5 year experience level in the New York metropolitan area for a sales consultant role with performance incentives, a realistic total compensation range could be $70,000 - $150,000+, with top performers exceeding this. Benefits:

• Paid Professional Training: Comprehensive sales training covering inspection, measuring, custom design programs, and closing processes.

• Confirmed, High-Intent Leads: Access to a steady stream of pre-screened, motivated homeowner leads.

• Elite Earning Potential: Strong commission scales with performance-based incentives, offering significant upside.

• Strong Brand Reputation: Representation of a product line backed by the Good Housekeeping Seal and a lifetime warranty.

• Regional Office Support: Access to regional office resources and potential administrative support.

• Opportunity for Advancement: Potential to grow within a rapidly expanding company.

Working Hours:

• Full-time, typically involving a standard 40-hour work week, but often requiring flexibility to accommodate client schedules, which may include evenings and weekends. The role is territory-based, requiring travel during business hours.

📝 Enhancement Note: Salary estimate is provided with a breakdown of potential components (base + commission) and a broader range to reflect performance variability, typical for commission-based sales roles. Benefits are expanded to highlight operational advantages like lead generation and training.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Renovation / Construction

Company Size: Bath Planet is a growing company with a significant presence in the home improvement sector. While specific employee numbers for the Metro NY branch aren't detailed, the parent company operates across multiple regions, suggesting a mid-to-large size operation. This implies established processes but also opportunities for impact.

Founded: Bath Planet has been in operation for a considerable time, building a reputation for quality and efficiency in bathroom remodeling. This longevity suggests stability and established market positioning.

Team Structure:

• Sales Team: This role is part of a dedicated sales team focused on in-home consultations and closing deals within specific territories.

• Reporting Structure: Consultants likely report to a Sales Manager or Regional Sales Director who oversees performance, provides coaching, and manages territory assignments.

• Cross-functional Collaboration: Close collaboration is expected with marketing (lead generation), design support, and installation/project management teams to ensure a seamless customer journey.

Methodology:

• Data-Driven Lead Generation: The company utilizes robust marketing programs to generate pre-qualified, high-intent leads.

• Consultative Sales Approach: Emphasis on understanding homeowner needs through in-home consultations and presenting tailored solutions.

• Process Optimization: Focus on efficient one-day remodeling and streamlined sales processes to enhance customer experience and operational efficiency.

• Quality Assurance: Commitment to high-quality craftsmanship supported by industry-leading warranties and seals of approval.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: Inferences about company culture and team structure are made based on the job description's emphasis on leads, sales process, and brand reputation, common in established home improvement companies.

📈 Career & Growth Analysis

Operations Career Level: This is an individual contributor role at a mid-level within the sales organization, requiring a blend of sales expertise, design sensibility, and operational discipline. It's a client-facing position with significant autonomy in managing a territory and sales process.

Reporting Structure: The consultant will report to a Sales Manager, who is responsible for performance management, coaching, and ensuring adherence to company sales processes and CRM utilization standards.

Operations Impact: The primary impact of this role is direct revenue generation for Bath Planet. Successful consultants drive significant sales volume, contributing directly to the company's financial performance and market share growth in the Queens and Brooklyn territories. Their efficiency in managing leads and closing deals also impacts the operational load on installation and project management teams.

Growth Opportunities:

• Senior Design Consultant/Specialist: Transition into roles with more complex projects, higher-value clients, or specialized design areas.

• Sales Management: Progress into leadership roles such as Sales Team Lead or Sales Manager, overseeing a team of consultants, coaching performance, and managing territory strategy.

• Training & Development: Opportunities to become a trainer for new hires, leveraging expertise in sales techniques, design, and product knowledge.

• Business Development: Potential to contribute to market expansion strategies or new service offerings within the company.

📝 Enhancement Note: Career growth analysis focuses on progression within a sales operations framework, including leadership and specialized roles, and highlights the direct operational impact of sales performance.

🌐 Work Environment

Office Type: This is an on-site, field-based role. While there is a regional office for support and potential training, the primary work environment is the client's home.

Office Location(s): The role is based in College Point, NY, with a focus on the Queens and Brooklyn territories. Consultants will travel extensively within these boroughs.

Workspace Context:

• Home Office: Consultants are expected to maintain a professional home office setup for administrative tasks, CRM access, and communication.

• Client Homes: The primary workspace is the client's residence, requiring adaptability, professionalism, and the ability to conduct business in a residential setting.

• Regional Office: Access to a physical regional office may be available for team meetings, training sessions, and administrative support.

• Vehicle: Reliable transportation is essential for commuting between home, the regional office (if applicable), and client appointments.

Work Schedule:

• Full-time, typically 40 hours per week.

• Significant flexibility is required to accommodate client availability, often necessitating appointments during evenings and weekends.

• This role demands self-management and disciplined scheduling to balance client meetings, travel, and administrative tasks.

📝 Enhancement Note: The work environment description is tailored to a field sales role, emphasizing client-site work and the need for self-management and flexibility, which are key operational considerations for such positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief phone or video call to assess basic qualifications, communication skills, and interest in the role and company.

• In-Depth Interview: A more comprehensive interview (potentially with a Sales Manager) focusing on sales experience, consultative approach, design aptitude, and territory management capabilities. Behavioral questions will likely be used to gauge problem-solving and client interaction skills.

• Role-Play/Presentation: Candidates may be asked to conduct a mock sales presentation or design consultation, either live or recorded, to demonstrate their skills.

• Field Ride-Along (Potential): Some companies may arrange for candidates to shadow an experienced consultant or conduct a joint appointment to assess real-world performance.

• Final Interview: A discussion with senior management to confirm fit and extend an offer.

Portfolio Review Tips:

• Quantify Achievements: For sales roles, numbers are crucial. Highlight specific metrics like revenue generated, conversion rates, average deal size, and number of clients served.

• Showcase Consultative Process: Detail your approach to understanding client needs, problem-solving, and presenting tailored solutions. Use case studies to illustrate your methodology.

• Visual Appeal: For design roles, include high-quality visuals of your work (e.g., before/after photos, design mock-ups). If direct design work isn't applicable, show how you translated client needs into effective design recommendations.

• CRM Proficiency: If possible, describe how you've used CRM systems to manage your pipeline, track leads, and improve efficiency.

• Tailor to Bath Planet: Research Bath Planet's products, services, and brand messaging. Frame your portfolio examples to align with their offerings and target market.

Challenge Preparation:

• Mock Presentation: Practice delivering a concise, compelling sales presentation for a hypothetical bathroom remodel. Focus on highlighting benefits, addressing potential objections, and guiding towards a close.

• Design Scenario: Be prepared to discuss how you would approach a design challenge presented by a homeowner (e.g., small space, budget constraints, specific style preferences).

• CRM Scenario: Be ready to explain how you would manage a lead in their CRM system, from initial contact through closing.

• Company Research: Understand Bath Planet's unique selling propositions (e.g., one-day remodels, Good Housekeeping Seal, lifetime warranty) and how you would leverage these in your sales approach.

📝 Enhancement Note: Interview preparation guidance is specific to a field sales role, emphasizing presentation skills, CRM usage, and the ability to translate client needs into tangible design and sales outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: Proficiency in using a CRM (e.g., Salesforce, HubSpot, Pipedrive, or a proprietary system) is essential for managing leads, tracking sales activities, updating client information, and forecasting sales.

• Sales Presentation Software: Familiarity with presentation tools (e.g., PowerPoint, Google Slides, or specialized design visualization software) for creating and delivering compelling sales pitches.

• Measurement Tools: Experience with physical measurement tools (tape measures, laser measures) and potentially digital sketching or templating tools.

• Communication Tools: Proficiency in email, phone, and potentially video conferencing platforms (e.g., Zoom, Google Meet) for client communication and internal team collaboration.

Analytics & Reporting:

• CRM Reporting: Ability to generate and interpret reports from the CRM system to track personal performance, pipeline status, and conversion rates.

• Sales Performance Dashboards: Familiarity with dashboards that visualize key sales metrics and KPIs.

CRM & Automation:

• Lead Management Systems: Understanding how to navigate and utilize the company's lead management system effectively.

• Scheduling Tools: Potentially using calendar and scheduling software to manage appointments efficiently.

📝 Enhancement Note: The technology stack is focused on tools critical for a field sales role, with a strong emphasis on CRM for operational efficiency and sales tracking.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong commitment to understanding and exceeding homeowner expectations throughout the design and sales process.

• Integrity & Trust: Building rapport and trust with clients through honest consultations and reliable product/service delivery.

• Excellence & Quality: Dedication to high-quality craftsmanship and delivering products that meet industry standards (e.g., Good Housekeeping Seal).

• Efficiency & Speed: Valuing streamlined processes, such as one-day remodeling, to provide a superior customer experience and operational advantage.

• Results-Driven: A focus on achieving sales targets and contributing to the company's growth through consistent performance.

Collaboration Style:

• Team-Oriented: While the role is largely independent in the field, successful collaboration with sales management, marketing, and installation teams is crucial for client satisfaction and project success.

• Proactive Communication: Maintaining open lines of communication with internal stakeholders regarding client needs, project details, and potential issues.

• Feedback Integration: Willingness to receive and act upon feedback from management and colleagues to improve sales techniques and operational processes.

• Shared Goals: Contributing to the overall success of the sales team and company by meeting individual targets and supporting team objectives.

📝 Enhancement Note: Culture and values are interpreted through the lens of a customer-facing sales role within the home improvement industry, emphasizing client satisfaction, quality, and team collaboration for operational effectiveness.

⚡ Challenges & Growth Opportunities

Challenges:

• Territory Saturation & Competition: Navigating a competitive market in dense urban areas like Queens and Brooklyn requires strong differentiation and sales skills.

• Client Expectations Management: Balancing homeowner desires with practical design constraints, budgets, and installation feasibility can be challenging.

• Sales Pressure & Commission Dependency: The high commission-based compensation structure can create pressure to close deals, requiring strong resilience and sales acumen.

• Logistical Demands: Extensive travel within the territory, managing appointments, and ensuring timely arrival can be logistically demanding.

• Adapting to Diverse Client Needs: Each homeowner presents unique needs, preferences, and home conditions, requiring adaptability in design and sales approach.

Learning & Development Opportunities:

• Advanced Sales Techniques: Training in negotiation, objection handling, and closing strategies tailored to the home improvement sector.

• Product & Design Mastery: Deepening knowledge of Bath Planet's product lines, materials, installation processes, and current design trends.

• CRM & Sales Technology: Learning to leverage advanced features of CRM and sales enablement tools to optimize performance.

• Leadership Development: Opportunities to move into management roles, focusing on coaching, team building, and strategic sales planning.

• Cross-Functional Exposure: Gaining insights into marketing lead generation, project management, and installation processes to understand the full customer lifecycle.

📝 Enhancement Note: Challenges and growth opportunities are framed from an operational and career development perspective, focusing on skill enhancement, process adaptation, and potential career paths within a sales-focused organization.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to an in-home sales consultation for a bathroom remodel. What key steps do you take from the moment you enter a client's home to closing the sale?" (Focus on structured process, needs assessment, solution presentation, objection handling, and closing techniques.)

• "How do you prioritize leads and manage your daily schedule when working within a specific sales territory?" (Highlight territory management, time blocking, CRM utilization, and efficiency strategies.)

• "Walk me through a time you had to overcome significant objections from a client. What was the situation, what did you do, and what was the outcome?" (Prepare a STAR method response demonstrating resilience, problem-solving, and client-focused solutions.) Company & Culture Questions:

• "What do you know about Bath Planet and our products/services? How do you see yourself fitting into our mission?" (Research the company website, Good Housekeeping Seal, lifetime warranty, and one-day remodels. Align your strengths with their value proposition.)

• "How do you stay motivated in a commission-based sales role, especially during challenging periods?" (Discuss intrinsic motivation, goal setting, continuous learning, and resilience.)

• "Describe your ideal team environment. How do you collaborate with colleagues and management?" (Emphasize communication, support, and shared goals, especially concerning sales management and installation teams.) Portfolio Presentation Strategy:

• Highlight Quantifiable Results: Be ready to present specific numbers: revenue generated, conversion rates, average deal size, and client satisfaction scores, if available.

• Showcase Your Process: Clearly articulate your consultative sales process using a case study. Explain how you identified client needs, presented solutions, and overcame challenges.

• Visual Examples: Prepare to show examples of designs you've recommended or projects you've consulted on, explaining your rationale. If actual photos aren't feasible, use detailed descriptions or mock-ups.

• CRM Workflow Explanation: Be prepared to explain how you use CRM systems to manage your pipeline, track progress, and ensure accurate forecasting.

• Enthusiasm & Professionalism: Deliver your presentation with confidence, enthusiasm, and a professional demeanor, demonstrating your ability to engage clients.

📝 Enhancement Note: Interview preparation focuses on behavioral and situational questions relevant to a consultative sales role, emphasizing the candidate's ability to manage a process, leverage data, and represent the company professionally.

📌 Application Steps

To apply for this In-Home Bath Design Consultant position:

• Submit your application through the provided application link on the Bath Planet careers portal.

• Tailor Your Resume: Highlight specific experience in in-home sales, home improvement, design consultation, and CRM usage. Quantify achievements with sales metrics (e.g., revenue, conversion rates).

• Prepare Your Portfolio: Curate examples of your sales success, design recommendations, and process management. Be ready to discuss your approach to client consultations and territory management.

• Practice Your Presentation: Rehearse a mock sales presentation focusing on Bath Planet's offerings and your consultative sales methodology.

• Research Bath Planet: Thoroughly review their website, understand their product differentiators (e.g., Good Housekeeping Seal, one-day remodels, lifetime warranty), and be prepared to articulate how you would leverage these in sales.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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