Learning Experience Design Manager

📍 Job Overview

Job Title: Learning Experience Design Manager

Company: Percepta (TTEC)

Location: Multiple Locations (Philippines), Remote Eligible

Job Type: Full-Time

Category: Learning & Development Operations / Creative Operations

Date Posted: July 27, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Remote OK (Specifically Manila, Philippines)

🚀 Role Summary

• Lead and manage a team of media designers, developers, and creative specialists focused on producing high-impact digital learning experiences.

• Drive the development and delivery of engaging learning content, including interactive media, video, animation, UI/UX assets, simulations, and AI-enabled learning solutions.

• Collaborate closely with Learning Experience Designers, Instructional Designers, and Project Managers to ensure media strategies align with client and business objectives.

• Uphold and improve media development processes, standards, and best practices to ensure operational excellence and high-quality deliverables.

• Foster a culture of innovation and continuous improvement within the media design team, leveraging emerging technologies and creative solutions.

📝 Enhancement Note: While the title is "Learning Experience Design Manager," the core responsibilities and required skills heavily lean into the operational and creative management aspects of media production within a learning and development context, rather than pure instructional design. This role requires strong leadership and process management for a creative team, making it a good fit for operations professionals with a creative or media background. The role is remote-eligible specifically in Manila, Philippines, with other listed locations indicating potential on-site presence for other roles within Percepta/TTEC.

📈 Primary Responsibilities

• Team Leadership & Development: Lead, coach, mentor, and develop a team of media designers, developers, video specialists, and creative professionals to foster a high-performing and collaborative environment.

• Media Solution Delivery: Oversee the end-to-end delivery of high-quality digital learning experiences, ensuring content is engaging, effective, and meets project requirements.

• Cross-Functional Collaboration: Partner effectively with Learning Experience Designers, Instructional Designers, Project Managers, and business stakeholders to translate learning objectives into compelling media strategies and solutions.

• Quality Assurance & Standards: Ensure all media deliverables adhere to quality, accessibility, branding, and client-specific standards, maintaining a consistent and professional output.

• Process Improvement & Operational Excellence: Establish, refine, and continuously improve media development processes, workflows, and best practices to drive efficiency, innovation, and operational excellence.

• Resource & Project Management: Manage team capacity, allocate resources effectively, and prioritize project timelines across multiple concurrent projects and client engagements