In-Home Bath Design Consultant

📍 Job Overview

Job Title: In-Home Bath Design Consultant

Company: Bath Planet

Location: Park Slope, NY (Queens & Brooklyn Territory)

Job Type: Full-Time

Category: Sales Operations/GTM - Field Sales & Design

Date Posted: 2026-06-24

Experience Level: Mid-Level (2-5 Years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth within designated territories (Queens & Brooklyn) by managing and closing high-intent, pre-qualified inbound leads.

• Conduct in-home, consultative design presentations for bathroom remodeling projects, focusing on custom solutions and client needs.

• Master product knowledge and sales processes to effectively present Bath Planet's premium offerings, backed by the Good Housekeeping Seal and lifetime warranty.

• Accurately manage sales pipeline and customer relationship management (CRM) data to ensure efficient lead conversion and reporting.

📝 Enhancement Note: This role is fundamentally a sales and client-facing position within a home improvement context. While not a traditional Revenue Operations or Sales Operations role focused on system administration or strategic planning, it heavily relies on sales process execution, CRM utilization, and territory management, which are core components of Go-To-Market (GTM) operations. The focus on lead management, consultative selling, and closing deals directly impacts revenue generation, aligning it with GTM operational objectives.

📈 Primary Responsibilities

• Travel to pre-scheduled, high-intent homeowner appointments within the assigned Queens and Brooklyn territories.

• Execute thorough in-home design consultations, accurately assessing project requirements and presenting tailored, custom bathroom design solutions.

• Build and nurture strong rapport with potential clients, delivering professional, consultative sales presentations that highlight product value and benefits.

• Close sales agreements on-site, ensuring client satisfaction and commitment to project scope.

• Meticulously manage and update customer lead statuses and sales progress within the company's CRM platform, ensuring data integrity for reporting and follow-up.

• Collaborate with internal teams (e.g., scheduling, installation) to ensure a seamless customer experience from consultation to project completion.

• Maintain up-to-date knowledge of Bath Planet's product lines, installation processes, and warranty policies to provide accurate client information.

📝 Enhancement Note: The responsibilities are heavily weighted towards direct sales and client interaction. The "CRM platform" mention is a key operational touchpoint. The emphasis on "custom solutions" and "technical project requirements" suggests a need for analytical thinking and problem-solving beyond basic sales.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required; Associate's or Bachelor's degree in Design, Business, or a related field preferred.

Experience:

• Minimum of 2-5 years of experience in in-home sales, home improvement sales, or consultative design roles.

• Proven track record of meeting or exceeding sales quotas and performance targets. Required Skills:

• Consultative Selling: Ability to understand client needs, provide expert recommendations, and guide them through the decision-making process.

• In-Home Sales Expertise: Experience conducting sales presentations and closing deals in a client's residence.

• CRM Proficiency: Demonstrated ability to use CRM systems (e.g., Salesforce, HubSpot, or industry-specific CRMs) for lead management, activity tracking, and pipeline reporting.

• Product Knowledge Acquisition: Aptitude for quickly learning and articulating details about product features, benefits, and warranties.

• Strong Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and rapport-building capabilities.

• Negotiation & Closing Skills: Proven ability to negotiate terms and successfully close sales agreements.

• Professional Demeanor: Ability to present oneself professionally and build trust with homeowners.

• Time Management & Organization: Effective scheduling, territory management, and time allocation skills.

• Valid Driver's License & Reliable Transportation: Essential for territory-based field work.

Preferred Skills:

• Interior Design/Bath Design Experience: Specific experience in residential interior design, particularly bath and shower renovations.

• Home Improvement Industry Experience: Prior sales experience in related sectors like windows, siding, roofing, or kitchen remodeling.

• Technical Aptitude: Ability to assess basic technical project requirements and space constraints during consultations.

• Data Analysis (Basic): Ability to interpret sales performance metrics and identify areas for personal improvement.

📝 Enhancement Note: While the input data mentions "Bath Design," "Consulting," and "Sales" as key skills, the enhancement adds "CRM Proficiency" and "Time Management & Organization" as critical operational skills for a field sales role that directly impacts GTM efficiency and revenue reporting. The distinction between required and preferred skills is based on typical industry expectations for this type of role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Presentation Examples: Showcase examples of how you structure and deliver persuasive sales presentations for home improvement products or services, emphasizing client-centric approaches.

• Design Concept Visualizations: If applicable, include examples of custom design concepts or mood boards you’ve created for clients, demonstrating your aesthetic and functional design capabilities.

• CRM Data Entry & Reporting Samples (Anonymized): Provide anonymized examples of how you track leads, manage pipeline stages, and log client interactions within a CRM system. Highlight your ability to maintain data integrity for accurate reporting.

• Client Testimonials/Case Studies: Showcase successful client engagements, detailing the problem, your proposed solution, and the positive outcome, with a focus on how your consultation led to a successful project.

Process Documentation:

• Lead Qualification & Follow-up Process: Outline your systematic approach to qualifying leads and managing follow-up activities to ensure no opportunity is missed.

• In-Home Consultation Workflow: Detail the steps you take from arrival at a client's home to completing the consultation, including needs assessment, design presentation, and closing.

• CRM Utilization Strategy: Describe your personal strategy for leveraging a CRM to optimize your sales activities, manage your schedule, and track performance metrics.

📝 Enhancement Note: For a field sales role impacting GTM operations, a portfolio should demonstrate process adherence and system utilization. The emphasis here is on showcasing how candidates manage their sales process, interact with clients, and utilize CRM tools, which are critical for operational efficiency and revenue tracking.

💵 Compensation & Benefits

Salary Range: Estimated $100,000+ annually. This is based on a strong commission structure with potential for uncapped earnings, typical for high-performing in-home sales consultants in the New York metropolitan area. The base salary is often performance-driven through commissions.

Benefits:

• Commission-Based Earning Potential: Strong commission scales with direct correlation to sales performance, offering significant earning potential.

• Performance-Based Incentives: Additional incentives and bonuses tied to achieving specific sales targets and performance metrics.

• Comprehensive Sales Training: Paid professional training program designed to equip consultants with essential sales, design, and closing skills.

• High-Quality Leads: Access to pre-qualified, high-intent inbound leads generated by a robust marketing program, minimizing cold prospecting.

• Product Backing: Opportunity to represent a reputable brand with a product line that carries the Good Housekeeping Seal and a lifetime warranty, enhancing sales credibility.

• Territory Management: Focus on specific geographic territories (Queens & Brooklyn), allowing for efficient route planning and market penetration.

Working Hours: Full-time, typically involving daytime appointments requiring travel, including some evenings and weekends to accommodate homeowner schedules. The role is territory-based, requiring significant field time.

📝 Enhancement Note: The provided salary of $100,000 is stated as a single value, which for commission-based roles often represents an achievable target or average earning rather than a guaranteed base. The enhancement clarifies this by framing it as an estimated annual earning potential driven by commission. Benefits are inferred based on standard offerings for field sales roles in this industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Remodeling (Bath & Shower Specialization)

Company Size: Bath Planet is a national brand with local franchises, suggesting a network of operations. The Metro NY branch likely operates as a medium-sized business unit within this larger structure. This size allows for both established operational processes and a degree of agility.

Founded: Bath Planet was founded in 2001, indicating a mature company with established operational frameworks and market presence.

Team Structure:

• Field Sales Team: Composed of In-Home Bath Design Consultants who operate within specific geographic territories.

• Support Staff: Regional office support likely includes sales schedulers, administrative personnel, and potentially design assistants.

• Installation & Operations: Dedicated teams for project management, installation, and post-installation support, ensuring end-to-end service delivery.

• Marketing & Lead Generation: Centralized or regional marketing efforts responsible for generating the pre-qualified leads provided to consultants.

Methodology:

• Lead Generation: Driven by targeted marketing campaigns (online, direct mail, etc.) focused on homeowners seeking bathroom remodeling.

• Consultative Sales: Emphasizes understanding customer needs, providing tailored solutions, and building trust through in-home presentations.

• Process-Driven Operations: Utilizes CRM for lead management, scheduling, and sales tracking to ensure consistency and efficiency across the sales cycle.

• Quality Assurance: Focus on delivering high-quality installations and customer service, reinforced by product warranties and brand reputation.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company description highlights a focus on "high-quality, efficient one-day bathroom remodeling" and "tub-to-shower conversions." The "Good Housekeeping Seal" and "industry-leading warranties" are key differentiators that shape the sales narrative and client trust, impacting the operational efficiency of the sales process.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level, client-facing sales position. It is focused on individual performance within a defined territory, directly contributing to revenue generation. Success here is measured by closing rates, sales volume, and customer satisfaction.

Reporting Structure: The In-Home Bath Design Consultant typically reports to a Sales Manager or Regional Sales Director. This manager oversees sales performance, provides coaching, and ensures adherence to company sales processes and CRM utilization standards.

Operations Impact: This role is a primary revenue driver for Bath Planet of Metro NY. The effectiveness of the design consultant directly impacts the company's top-line revenue, market share in Queens and Brooklyn, and overall profitability. Their ability to accurately quote projects also impacts downstream installation and production planning operations.

Growth Opportunities:

• Senior Design Consultant/Specialist: Transition into a role with increased product complexity, higher-value projects, or specialized design areas.

• Sales Management: Progress into leadership roles, managing a team of design consultants, coaching performance, and contributing to sales strategy.

• Account Management: Potential to move into roles managing relationships with larger clients or partners, if applicable to the company's broader strategy.

• Training & Development: Opportunity to become a trainer for new sales consultants, leveraging expertise in sales techniques and product knowledge.

📝 Enhancement Note: The growth analysis focuses on the progression within a sales-oriented operational structure. The "Operations Impact" section highlights how this sales role interfaces with other operational functions like installation and planning, underscoring its importance in the overall GTM and business operations.

🌐 Work Environment

Office Type: Primarily a field-based role requiring significant travel to client homes. There will be support from a regional office for administrative tasks, training, and team meetings, but the core work is performed remotely at customer sites.

Office Location(s): While the role is territory-based in Queens and Brooklyn, there may be a central regional office for administrative support, training, and team coordination. Specific office locations are not detailed but are implied to support the outer boroughs.

Workspace Context:

• Mobile Workspace: The consultant's primary "workspace" is their vehicle and the client's home, requiring organization, professionalism, and the ability to conduct business effectively in diverse residential settings.

• Digital Workspace: Reliance on a laptop or tablet for CRM access, design software (if used), and communication, necessitating comfort with mobile technology.

• Collaborative Environment (Indirect): While largely independent, collaboration occurs through CRM updates, communication with sales managers, and coordination with scheduling/installation teams.

Work Schedule: Full-time, typically five days a week. The schedule is flexible to accommodate client availability, often requiring appointments in the evenings and on weekends. This flexibility is key for maximizing client engagement in a dense urban market.

📝 Enhancement Note: The work environment is distinctly field-oriented. The "Workspace Context" emphasizes the mobile nature of the role and the reliance on digital tools for operational efficiency, which is crucial for how GTM operations are managed in a distributed sales force.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with an HR representative or hiring manager to assess basic qualifications, communication skills, and alignment with company culture.

• In-Depth Interview: A face-to-face or extended video interview, potentially with a Sales Manager, focusing on sales experience, consultative selling techniques, and problem-solving abilities. This may involve role-playing scenarios.

• Field Ride-Along (Potential): An opportunity for the candidate to shadow an experienced consultant or for the hiring manager to observe the candidate during a live or simulated client consultation.

• Skills Assessment/Case Study: A practical exercise, possibly involving a mock design consultation or a scenario-based problem-solving challenge related to sales objections or design choices.

• Final Interview: May involve meeting with senior leadership or a broader team to confirm cultural fit and long-term potential.

Portfolio Review Tips:

• Quantify Achievements: For any case studies or examples, focus on quantifiable results – e.g., "Increased closing rate by X%," "Managed a territory generating $Y in revenue," "Achieved Z% customer satisfaction."

• Showcase Process: Clearly articulate the steps you take in a consultation, from initial client engagement to closing, highlighting your systematic approach.

• Demonstrate CRM Usage: If possible, explain how you use CRM to manage your workflow, track leads, and improve efficiency, rather than just stating you can use one. Anonymized screenshots or flowcharts can be effective.

• Tailor to Bath Planet: Research Bath Planet's products and sales approach. Frame your experience and portfolio examples to align with their stated values and offerings (e.g., efficiency, quality, one-day remodels).

• Focus on Consultative Aspect: Emphasize your ability to listen, understand needs, and provide solutions, not just to pitch a product.

Challenge Preparation:

• Mock Consultations: Practice delivering a sales presentation, handling common objections (price, timing, design preferences), and guiding a "client" through design choices.

• CRM Scenario: Be prepared to discuss how you would manage a lead in a CRM, what information you would log, and how you would prioritize follow-ups.

• Market Awareness: Understand the challenges and opportunities of selling in the Queens and Brooklyn markets (e.g., diverse customer base, competitive landscape).

📝 Enhancement Note: The interview and portfolio section is designed to help candidates understand how their sales skills and operational execution (CRM, process) will be evaluated. The advice is tailored to a field sales role where client interaction and data management are paramount.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: Essential for lead management, appointment scheduling, customer data tracking, pipeline management, and sales reporting. Proficiency in systems like Salesforce, HubSpot, or similar is expected.

• Mobile Device: Smartphone or tablet for communication, CRM access, GPS navigation, and potentially digital design tools.

• Communication Tools: Email, phone, and potentially company-specific messaging apps for coordinating with managers and support staff.

Analytics & Reporting:

• CRM Dashboards: Utilizing built-in CRM reporting features to track personal sales metrics (e.g., leads converted, appointments set, sales volume).

• Performance Metrics: Understanding and tracking key performance indicators (KPIs) such as close rate, average deal size, lead-to-appointment ratio, and appointment-to-close ratio.

CRM & Automation:

• Lead Management Systems: The CRM will serve as the primary system for managing inbound leads from qualification to close.

• Scheduling Software: Potentially integrated with the CRM or a standalone tool for managing appointment calendars efficiently.

📝 Enhancement Note: The technology stack for this role is heavily focused on sales enablement and CRM. The enhancement clarifies that the CRM is the central operational tool for managing the sales process and data, which is critical for GTM operations.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Prioritizing homeowner needs and satisfaction throughout the design and sales process. This translates to active listening, empathy, and delivering solutions that genuinely improve their living spaces.

• Integrity & Trust: Upholding the brand's reputation by being honest, transparent, and delivering on promises, especially regarding product quality and warranties.

• Excellence & Quality: A commitment to high-quality craftsmanship and product performance, reflected in the Good Housekeeping Seal and lifetime warranty.

• Efficiency & Productivity: Driving successful sales outcomes through effective time management, organized processes, and efficient use of CRM tools.

• Results-Orientation: A strong focus on achieving and exceeding sales targets, contributing directly to the company's revenue and growth.

Collaboration Style:

• Independent Field Work: Consultants operate largely independently in the field, managing their own schedules and client interactions.

• Managerial Support: Regular interaction with sales managers for coaching, performance reviews, and strategic guidance.

• Cross-Functional Coordination: Necessary communication with scheduling and installation teams to ensure seamless project handoffs and customer satisfaction.

• Team Learning: Participation in team meetings and training sessions to share best practices, learn about new products, and stay updated on sales strategies.

📝 Enhancement Note: The team culture and values are framed around the operational requirements of a field sales role. The emphasis on customer-centricity, integrity, and efficiency directly supports the company's GTM strategy and operational goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Client Needs: Homeowners have varied budgets, aesthetic preferences, and renovation goals; effectively addressing this diversity requires strong consultative skills.

• Navigating a Competitive Market: The home improvement sector in NYC is highly competitive, requiring consultants to clearly articulate value propositions and differentiate Bath Planet.

• Logistical Complexity: Managing a territory across dense urban areas like Queens and Brooklyn involves significant travel time, traffic considerations, and scheduling precision.

• Maintaining Motivation: As a commission-based role, maintaining consistent performance and motivation through fluctuating sales cycles can be challenging.

• Technical Assessment: Accurately assessing technical feasibility and project scope on-site is critical to avoid misrepresentation and ensure successful installations.

Learning & Development Opportunities:

• Advanced Sales Techniques: Training on negotiation, objection handling, and closing strategies tailored to the home improvement industry.

• Product & Design Expertise: Deepening knowledge of bathroom remodeling trends, materials, and design principles.

• CRM & Sales Technology: Mastering advanced features of the CRM and other sales tools to enhance productivity and data analysis.

• Leadership Skills: Opportunities for professional development in sales management, coaching, and team leadership for those aspiring to move into management roles.

📝 Enhancement Note: Challenges are framed within the operational context of field sales, highlighting the real-world complexities that impact GTM execution. Growth opportunities are linked to skill enhancement and career progression within the sales operations framework.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for conducting an in-home sales consultation, from arrival to closing." (Focus on your structured approach, rapport-building, needs assessment, and presentation strategy.)

• "How do you handle objections related to price or the perceived value of a premium product like ours?" (Prepare specific examples of how you justify investment and highlight ROI.)

• "Walk me through how you would use a CRM to manage your leads and schedule your appointments for a territory like Queens or Brooklyn." (Demonstrate your understanding of CRM functionality for efficiency and data integrity.)

• "What are the key factors you consider when designing a bathroom for a homeowner?" (Showcase your design sensibility, understanding of client needs, and product knowledge.) Company & Culture Questions:

• "What attracts you to Bath Planet and our specific product offerings, such as the Good Housekeeping Seal?" (Research the company's brand, products, and market position.)

• "How do you align with a company that emphasizes quality and efficient, one-day remodels?" (Connect your work ethic and sales approach to these values.)

• "How do you approach building trust and rapport with homeowners in their personal space?" (Emphasize professionalism, empathy, and active listening.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each example (sales success, design project), follow a clear STAR method (Situation, Task, Action, Result), quantifying outcomes wherever possible.

• Highlight Process & Tools: Explicitly mention how you used CRM, organizational methods, or specific sales processes to achieve results.

• Showcase Consultative Skill: Demonstrate your ability to understand client needs and tailor solutions, rather than just listing features.

• Be Prepared for Role-Playing: Practice delivering a brief sales pitch or handling a common objection as if you were in a client's home.

📝 Enhancement Note: Interview preparation focuses on demonstrating not just sales skills but also operational diligence (CRM, process) and an understanding of the company's unique selling proposition, crucial for success in this GTM role.

📌 Application Steps

To apply for this operations-aligned sales position:

• Submit your application through the provided link on Bath Planet's careers portal.

• Tailor Your Resume: Highlight experience in in-home sales, home improvement, consultative selling, and any CRM platform usage. Quantify achievements with sales figures, close rates, or customer satisfaction metrics.

• Prepare Your Portfolio: Curate examples of sales presentations, design concepts (if applicable), and anonymized CRM tracking methods. Focus on demonstrating your process and results.

• Practice Your Pitch: Rehearse how you would conduct a mock in-home consultation, focusing on understanding client needs and presenting solutions. Be ready to discuss how you manage your territory and time efficiently.

• Research Bath Planet: Familiarize yourself with their product lines, the Good Housekeeping Seal, their warranty, and their one-day remodeling approach. Understand the competitive landscape in Queens and Brooklyn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.