Human Centered Design & UX Analyst (HCD/HFE) (Remote)

📍 Job Overview

Job Title: Human Centered Design & UX Analyst (HCD/HFE)

Company: Govcio LLC

Location: United States

Job Type: FULL_TIME

Category: User Experience / Human Factors

Date Posted: 2026-08-26T16:00:00

Experience Level: 5-10 Years

Remote Status: Remote Solely

🚀 Role Summary

• This role focuses on applying Human-Centered Design (HCD) and Human Factors Engineering (HFE) principles to enhance digital health tools within the Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Connected Health portfolio.

• The analyst will be an integral part of a cross-functional HCD/HFE sprint team, contributing to all phases of the design lifecycle, from discovery and decision-making to development and validation.

• Key activities include eliciting user requirements, developing validated workflows and wireframes, resolving usability issues, and evaluating product utility and usability through various research methods and testing.

• The position requires adherence to established guidance such as Digital.gov HCD guidance, the HCD Performance Field Guide, and VA Digital Health Office processes, ensuring a standardized and effective approach to design.

📝 Enhancement Note: While the raw job description focuses on HCD/UX, the context of supporting the VA's digital health portfolio and the specific mention of "revenue operations" in the initial prompt suggests a need to bridge the gap. This role, while not directly revenue operations, will contribute to the efficiency and adoption of digital health tools, indirectly impacting operational efficiency and potentially revenue streams through improved patient engagement and clinician workflow. The skills in process mapping, workflow analysis, and user adoption are transferable to operations.

📈 Primary Responsibilities

• Support HCD and HFE studies and assessments using a variety of qualitative and quantitative methods, including interviews, focus groups, direct/indirect observation, contextual inquiry, card sorting, journey mapping, empathy mapping, persona development, and usability testing.

• Plan, conduct, and analyze user research to uncover user behaviors, needs, and pain points, translating findings into actionable recommendations for product improvement.

• Assist in the planning, scheduling, and coordination of participation from clinical subject matter experts and Veterans, including preparing recruitment requests and assessment schedules in collaboration with the VA lead.

• Obtain participant consent for recording and ethnographic capture, and maintain accurate interview notes for participants who decline recording.

• Develop and maintain essential HCD artifacts such as journey maps, service blueprints, personas, empathy maps, affinity maps, user flow diagrams, process maps, workflows, information architecture diagrams, wireframes, and low-fidelity prototypes.

• Support heuristic evaluations, literature reviews, and capability assessments to understand how products integrate with the electronic health record (EHR).

• Aid in all phases of field testing, user acceptance testing (UAT), and proofs of concept (POCs) and pilots, including test logistics, device coordination, lessons learned capture, and development of Standard Operating Procedures (SOPs), workflows, and knowledge articles.

• Contribute to human factors engineering activities by analyzing human behavior and performance in relation to new products and iterations, ensuring designs meet human interface requirements.

• Monitor and report on app store feedback for assigned products, capturing pain points, identifying trends, maintaining a response library, logging backlog issues, and producing weekly App Feedback reports and monthly App At A Glance summaries.

• Support Section 508 and WCAG 2.2 conformance in research, design, and reporting, including conducting usability testing with users with disabilities.

• Apply the VA Design System and VA Content Style Guide to ensure a consistent look, feel, and voice across all user-facing products.

• Prepare meeting materials, agendas, and presentations according to required timelines, and contribute to research plans, HCD assessment studies, status report-outs, and final report-outs.

• Facilitate workshops, co-design sessions, and stakeholder meetings using VA-approved collaboration tools like Mural.

• Collaborate effectively with product owners, designers, developers, clinical stakeholders, and VA leads to refine design strategies, functional requirements, and product roadmaps.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on process mapping, workflow analysis, and user adoption, which are critical components of revenue and sales operations. The ability to translate user needs into actionable design artifacts and to support testing and implementation phases demonstrates a capacity for driving operational efficiency and improving user workflows, directly impacting adoption and efficacy of digital tools.

🎓 Skills & Qualifications

Education:

• Bachelor's degree is required. Degrees in human-centered design, human-computer interaction, human factors, industrial or cognitive psychology, design, anthropology, public health, or health informatics are highly relevant. Candidates from other backgrounds with applicable experience are encouraged to apply. Experience:

• A minimum of 8+ years of work experience is required, or commensurate experience.

• Experience supporting qualitative research activities such as interviews, focus groups, observation, or usability testing, including note-taking, participant coordination, or synthesis.

• Ability to produce and maintain design research artifacts such as journey maps, personas, process maps, affinity maps, or wireframes.

• Foundational understanding of human-centered design and user experience principles, applied in a professional, internship, apprenticeship, or research setting. Required Skills:

• Foundational understanding of human-centered design (HCD) and user experience (UX) principles.

• Experience supporting qualitative user research activities, including interviews, focus groups, and observation.

• Proficiency in producing and maintaining HCD/UX artifacts such as journey maps, personas, process maps, affinity maps, and wireframes.

• Familiarity with collaborative whiteboard tools like Mural, with a willingness to develop expert-level facilitation skills.

• Working familiarity with accessibility requirements, including Section 508 and WCAG 2.2, with a commitment to deepening this knowledge.

• Strong written and verbal communication skills, with the ability to present research findings clearly to diverse audiences.

• Ability to thrive in a fast-paced team environment, adapt to shifting priorities, and manage deliverables under firm deadlines.

• Willingness and ability to travel regularly within the continental United States for onsite research, testing, and program events.

• Portfolio, case study, or work samples demonstrating research or design work, including academic or self-directed projects.

• Ability to obtain and maintain a Public Trust clearance or higher. Preferred Skills:

• Experience or internship supporting the Department of Veterans Affairs (VA) or a federal healthcare program.

• Background or coursework in healthcare, clinical settings, patient experience, or human factors.

• Familiarity with Electronic Health Record (EHR) systems such as VistA, CPRS, or Oracle Health.

• Familiarity with design tools such as Figma, Adobe Creative Suite, or Sketch.

• Exposure to human factors engineering (HFE) methods or ergonomics standards like ISO 9241.

• Familiarity with the VA Design System, VA Content Style Guide, or VA Mobile App Compliance Requirements.

• Experience with survey tools like Qualtrics and dashboarding tools like Power BI.

• Familiarity with Jobs-To-Be-Done methodology, minimum viable lovable product definition, or heuristic evaluation.

• Experience supporting field testing, user acceptance testing (UAT), or pilot programs.

• Experience with app store feedback analysis or Voice of Customer (VoC) programs.

• Training or certification in HCD, UX, accessibility, or Agile (e.g., LUMA, CPACC, Nielsen Norman Group).

📝 Enhancement Note: The experience requirement of 8+ years, combined with a Bachelor's degree, indicates a mid to senior-level individual contributor role. The emphasis on HCD/UX principles, user research, and artifact creation is standard for these roles. The preferred skills highlight a strong advantage for candidates with prior government or healthcare experience, and familiarity with specific VA systems and tools. The Public Trust clearance requirement is critical for government contracting roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of HCD/UX projects that demonstrate a deep understanding of user needs and how they translate into effective design solutions.

• Include examples of qualitative user research methodologies employed, clearly outlining the research questions, methods used, and key findings.

• Present artifacts such as journey maps, personas, empathy maps, and process maps that illustrate the user's current state and inform design decisions.

• Provide examples of wireframes, low-fidelity prototypes, or user flow diagrams that depict proposed solutions and their intended user interactions.

• Clearly articulate the impact of your design contributions, ideally with quantifiable results or qualitative feedback that demonstrates improved user experience, efficiency, or problem resolution. Process Documentation:

• Demonstrate experience in documenting user workflows and processes, highlighting how these were analyzed and optimized through HCD/UX interventions.

• Showcase ability to create and maintain process maps, service blueprints, and SOPs that clearly define user interactions and system functionalities.

• Provide examples of how research findings and design decisions were communicated and documented for development teams and stakeholders, ensuring alignment and clarity.

• Highlight experience in supporting the development of knowledge articles and user guides that facilitate product adoption and understanding.

📝 Enhancement Note: For an HCD/UX role, a portfolio is paramount. It serves as tangible proof of the candidate's ability to execute the core responsibilities. The emphasis on process documentation aligns with operational roles, as it demonstrates an understanding of how user experience translates into structured workflows and operational procedures, crucial for Govcio's work with government agencies.

💵 Compensation & Benefits

Salary Range:

• USD $120,000.00 - USD $160,000.00 /Yr. Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company match (e.g., 401(k)).

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Professional development opportunities, including training, certifications, and conference attendance.

• Life and disability insurance coverage.

• Potential for performance-based bonuses or incentives.

• Employee Assistance Program (EAP) for mental health and well-being support.

• Opportunities for remote work flexibility. Working Hours:

• Standard full-time workweek, typically 40 hours per week.

• While the role is remote, adherence to core working hours may be required to facilitate collaboration with VA stakeholders and internal teams, particularly during critical project phases or meetings.

📝 Enhancement Note: The provided salary range of $120,000 - $160,000 USD per year is competitive for a Human Centered Design & UX Analyst with 8+ years of experience, especially for a remote role supporting government contracts in the United States. This range reflects the specialized skills and the level of responsibility involved. Benefits are standard for a full-time position with a company like Govcio.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, Government Contracting, Healthcare Technology. Govcio LLC operates within the technology sector, specifically focusing on providing IT solutions and services to government agencies, with a significant emphasis on the healthcare domain through its work with the Department of Veterans Affairs.

Company Size: Govcio is a growing mid-sized company. While the exact number can fluctuate, companies of this size typically offer a balance between the structure of a larger organization and the agility and close-knit feel of a smaller one. This can mean more direct access to leadership and a greater opportunity for individual impact.

Founded: Govcio was founded in 2015. This indicates a relatively young company with a focus on modernizing IT solutions, particularly within the federal government space. Its founding date suggests a culture that is likely adaptable, forward-thinking, and focused on innovation.

Team Structure:

• The HCD/HFE Analyst will join an established, cross-functional sprint team focused on digital health solutions for the VA. This team likely includes senior HCD practitioners who will provide mentorship.

• The team structure is agile, designed to support the iterative nature of digital product development, working closely with product owners, developers, and clinical stakeholders.

• Collaboration is key, involving close interaction with various VA program offices, clinical subject matter experts, and end-users (Veterans, caregivers, clinicians). Methodology:

• The team adheres to Human-Centered Design (HCD) principles and Human Factors Engineering (HFE) best practices, following established guidance from Digital.gov and VA Digital Health Office processes.

• Agile methodologies are employed, supporting work across discover, decide, make, and validate phases of product development.

• Emphasis is placed on rigorous user research, data analysis, and iterative design to ensure products meet user needs and regulatory requirements.

Company Website: https://careers.govcio.com

📝 Enhancement Note: Govcio's focus on government contracting, particularly within the VA healthcare system, implies a culture that values mission-driven work, compliance, security, and a commitment to public service. The "Human Centered Design" aspect suggests an organization that prioritizes user needs and effective technology implementation, which is crucial for successful government IT projects.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an Analyst with 8+ years of experience, indicating a mid-to-senior individual contributor level. It is described as a "growth role" within an established team of senior practitioners, suggesting opportunities for skill expansion and taking on more complex projects.

Reporting Structure: The analyst will be part of a cross-functional sprint team and will likely report to an HCD/UX Lead or Project Manager within Govcio, while working closely with VA leads and stakeholders. The structure emphasizes collaboration and project-based work rather than a rigid hierarchy.

Operations Impact: While not directly in revenue or sales operations, this role has a significant impact on the operational efficiency and effectiveness of digital health tools used by millions of Veterans and healthcare providers. By improving usability, accessibility, and user satisfaction, the analyst contributes to better healthcare delivery, increased adoption of digital health solutions, and potentially reduced support costs and improved patient outcomes, all of which have indirect operational and strategic implications.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific HCD/HFE methodologies, advanced research techniques, or specialized areas like accessibility for users with disabilities or human factors in clinical settings.

• Leadership Development: Progress to a Senior Analyst or Lead role, mentoring junior team members, leading HCD/UX initiatives, and taking on more strategic project responsibilities.

• Domain Expertise: Become a subject matter expert in VA healthcare systems, digital health platforms, or specific product portfolios, increasing value and opportunities within Govcio or the federal health IT sector.

• Cross-Functional Exposure: Gain exposure to broader project management, product management, and technical development processes within the government contracting environment.

📝 Enhancement Note: The "growth role" aspect is key. It suggests the company is invested in developing its employees. For operations professionals, this translates to opportunities to gain experience in government contracting environments, which can be highly specialized and lucrative, and to develop expertise in critical areas like healthcare IT and digital transformation.

🌐 Work Environment

Office Type: This is a fully remote position within the United States. This offers significant flexibility for operations professionals who may prefer to work from home, eliminating commute times and allowing for a more personalized workspace.

Office Location(s): While the role is remote, Govcio itself has a presence in multiple locations, including Reston, Virginia, and other facilities supporting government contracts. The remote nature means the analyst can work from any approved location within the United States.

Workspace Context:

• The remote work setup necessitates strong self-discipline and effective time management.

• Collaboration will heavily rely on digital tools for communication, project management, and design work (e.g., Slack, Microsoft Teams, Mural, Jira, Figma).

• The analyst will need a dedicated, secure workspace conducive to focused work and virtual meetings, adhering to government contracting security requirements.

• Opportunities for virtual team-building activities and occasional in-person meetings or workshops (if travel is required) will foster team cohesion. Work Schedule:

• The standard 40-hour workweek applies. While remote, flexibility in daily start/end times may be possible, but core hours will likely be established to ensure availability for team meetings, client interactions, and synchronous collaboration, especially given the VA's operational hours and needs.

📝 Enhancement Note: The fully remote nature is a significant draw for many operations professionals seeking work-life balance. However, it's crucial for candidates to understand the expectations around virtual collaboration and potential travel requirements, especially in government contracting where occasional site visits might be necessary for research or client engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and resumes, focusing on HCD/UX experience, relevant skills, and clearance eligibility.

• HCD/UX Team Interview: This will likely involve a discussion with senior HCD/UX practitioners to assess technical skills, understanding of methodologies, and problem-solving approaches. Expect questions about past projects and how you've applied HCD/UX principles.

• Hiring Manager Interview: Focus on overall fit with the team and company culture, career aspirations, and understanding of the role's broader context within Govcio and the VA.

• Portfolio Review Session: You will be asked to present and discuss your portfolio. Be prepared to walk through 2-3 key projects, explaining your role, the challenges, the process you followed, the solutions you designed, and the outcomes.

• Final Interview: May involve a panel interview or a discussion with senior leadership to confirm fit and suitability for the role and clearance requirements.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 projects that best showcase your skills in HCD, UX research, wireframing, and process mapping. Prioritize projects that align with healthcare or government work if possible.

• Structure Your Narrative: For each project, clearly define the problem, your specific role and responsibilities, the methodologies you used, the insights you gained, the solutions you developed, and the impact (qualitative or quantitative).

• Highlight Process: Emphasize your understanding and application of HCD/UX processes, from research to iteration. Show how you translated user needs into actionable design artifacts and workflows.

• Be Ready for Deep Dives: Anticipate questions about your design decisions, research methodologies, and how you handled challenges or conflicting stakeholder feedback.

• Demonstrate Collaboration: Explain how you worked with cross-functional teams (developers, product managers, clients) and communicated your findings and recommendations effectively.

Challenge Preparation:

• Be prepared for potential case study exercises or scenario-based questions that assess your problem-solving skills in an HCD/UX context.

• Practice articulating your thought process clearly and concisely, especially when discussing user research findings or design rationale.

• Consider how you would approach a typical VA digital health challenge, such as improving patient engagement or streamlining clinician workflows using HCD principles.

📝 Enhancement Note: The portfolio review is a critical component for this role. Candidates should prepare a digital portfolio (website or PDF) that clearly articulates their HCD/UX process and outcomes. For operations professionals, translating their experience in process optimization, workflow analysis, and data-driven decision-making into the language of HCD/UX will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Collaboration & Whiteboarding: Mural (required, expert-level facilitation expected), possibly Miro or similar.

• Design & Prototyping: Figma, Adobe Creative Suite, Sketch (preferred, exposure is beneficial).

• Survey & Data Collection: Qualtrics (preferred), or similar survey platforms for user feedback and research data collection.

• Analytics & Reporting: Power BI (preferred), Tableau, or similar for data visualization and reporting on app feedback and user behavior.

Analytics & Reporting:

• Experience with tools to analyze user feedback, app store reviews, and user behavior data is crucial. This includes synthesizing qualitative feedback into actionable insights and potentially quantitative performance metrics. CRM & Automation:

• While not a primary CRM role, familiarity with project management tools like Jira or Asana for tracking tasks, sprints, and backlog items is beneficial. Understanding how user feedback and design requirements feed into development pipelines is important.

• Experience with systems that manage user data or feedback loops, even if not direct CRM, can be advantageous.

📝 Enhancement Note: Proficiency in collaboration tools like Mural is explicitly stated as required, indicating its heavy use in this role. Familiarity with design tools is preferred, suggesting a hands-on approach to creating wireframes and prototypes. For operations professionals, the ability to use these tools for process mapping, workflow visualization, and data analysis will be highly relevant.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to supporting the VA's mission of serving Veterans, ensuring that digital health solutions are effective, accessible, and user-friendly.

• User-Centricity: Placing the needs, behaviors, and pain points of Veterans, caregivers, and clinicians at the forefront of all design and development efforts.

• Collaboration & Teamwork: Valuing open communication, shared responsibility, and mutual support within the cross-functional sprint team and with VA stakeholders.

• Data-Driven Decision Making: Utilizing user research, analytics, and feedback to inform design choices and measure the impact of solutions.

• Continuous Improvement: Embracing an iterative approach to design and development, constantly seeking ways to enhance user experience and product effectiveness.

• Adaptability & Agility: Being responsive to changing project needs, priorities, and user feedback in a dynamic government contracting environment.

Collaboration Style:

• Cross-Functional Integration: Actively working with product owners, developers, clinical experts, and VA leads to ensure seamless integration of HCD/UX insights into the product lifecycle.

• Open Feedback Exchange: Encouraging constructive feedback during design reviews, workshops, and team discussions to refine solutions and foster a culture of learning.

• Knowledge Sharing: Proactively sharing research findings, design artifacts, and best practices with team members and stakeholders to build collective understanding and expertise.

• Facilitative Approach: Leading and participating in workshops and co-design sessions, using tools like Mural to foster collaborative ideation and problem-solving.

📝 Enhancement Note: The emphasis on mission-driven work and user-centricity is crucial for government contracting roles, especially in healthcare. For operations professionals, understanding how these values translate into process design and stakeholder management will be important.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Government Processes: Adapting to the specific procurement, security, and approval processes inherent in government contracting, particularly within the VA.

• Diverse User Base: Catering to the varied needs and technical proficiencies of a large and diverse user population, including Veterans with different backgrounds and health conditions, and clinicians with demanding workflows.

• Integration with Legacy Systems: Working with and designing for systems that may be integrated with or influenced by legacy EHRs and other established VA infrastructure.

• Balancing User Needs with Technical Constraints: Finding innovative solutions that meet user requirements while adhering to technical, budgetary, and timeline constraints common in large-scale projects.

• Remote Collaboration Dynamics: Maintaining strong team cohesion, effective communication, and efficient workflow management in a fully remote environment.

Learning & Development Opportunities:

• Advanced HCD/UX Training: Opportunities to pursue certifications or advanced training in specialized areas of HCD, UX research, accessibility, or human factors engineering.

• Government Sector Expertise: Deepening knowledge of federal IT standards, VA healthcare specificities, and public sector project management methodologies.

• Mentorship from Senior Practitioners: Learning from experienced HCD/HFE professionals within Govcio, gaining insights into complex project execution and client management.

• Exposure to Modern Technologies: Working with cutting-edge digital health tools and potentially emerging technologies like AI/ML in healthcare applications.

• Contribution to Public Service: Gaining satisfaction from contributing to impactful digital solutions that directly benefit Veterans and the healthcare system.

📝 Enhancement Note: The challenges highlight the complexities of working within the government sector and healthcare IT. The growth opportunities emphasize professional development and the unique rewards of contributing to public service, which can be a strong motivator for operations professionals seeking meaningful work.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex user needs into actionable design artifacts. What was your process, and what was the outcome?" (Focus on your HCD process, research synthesis, and artifact creation).

• "How would you approach identifying usability issues in a new digital health application for Veterans? What methods would you employ?" (Demonstrate knowledge of user research and usability testing techniques).

• "Imagine you're designing a new feature for the My HealtheVet portal. How would you ensure it's accessible to users with disabilities and compliant with Section 508?" (Showcase understanding of accessibility standards and inclusive design).

• "Discuss your experience using collaborative tools like Mural. How have you used them to facilitate workshops or gather feedback?" (Highlight your facilitation and collaboration skills).

• "How do you stay current with evolving HCD/UX best practices and accessibility standards?" (Showcase commitment to continuous learning). Company & Culture Questions:

• "What interests you about working with the Department of Veterans Affairs and Govcio specifically?" (Connect your values to the mission and company focus).

• "How do you approach collaboration within a cross-functional, remote team environment?" (Emphasize your communication and teamwork skills).

• "Describe a situation where you had to adapt your design strategy based on stakeholder feedback or technical constraints." (Demonstrate flexibility and problem-solving). Portfolio Presentation Strategy:

• Focus on Impact: For each project, clearly articulate the problem you solved and the tangible impact of your work. Use metrics or qualitative feedback where possible.

• Walk Through Your Process: Don't just show the final designs; explain the journey you took from understanding the user to developing the solution. Highlight your research, ideation, and iteration stages.

• Be Prepared for Q&A: Anticipate detailed questions about your design choices, research methods, and how you handled challenges. Be honest and thoughtful in your responses.

• Tailor to the Role: If possible, highlight aspects of your portfolio that are most relevant to government, healthcare, or user research in complex environments.

📝 Enhancement Note: Interview preparation for this role requires a strong understanding of HCD/UX methodologies and the ability to articulate one's process and impact. For operations candidates, framing their experience in process improvement, workflow analysis, and stakeholder management within the context of user-centered design will be crucial.

📌 Application Steps

To apply for this Human Centered Design & UX Analyst position:

• Submit your application through the Govcio careers portal at https://careers.govcio.com.

• Tailor Your Resume: Highlight experience in human-centered design, user research, UX analysis, human factors engineering, and any relevant government or healthcare projects. Quantify achievements where possible, focusing on process improvements or user adoption metrics.

• Prepare Your Portfolio: Curate a digital portfolio (website or PDF) showcasing 2-3 key projects. For each, clearly articulate the problem, your role, the HCD/UX process followed, key deliverables (wireframes, personas, journey maps), and the outcomes or impact. Be ready to discuss these in detail.

• Research Govcio and the VA: Understand Govcio's mission, their work with the VA, and the importance of digital health initiatives for Veterans. Familiarize yourself with the VA's connected health portfolio and key user groups.

• Practice Interview Responses: Prepare to answer behavioral and situational questions, focusing on your HCD/UX process, collaboration skills, and ability to work in a remote, government contracting environment. Practice presenting your portfolio concisely and effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.