Head Head of UX (Audit, Legal and Investigations) and Regional Lead for India - SVP

📍 Job Overview

Job Title: Head of UX (Audit, Legal and Investigations) and Regional Lead for India - SVP

Company: Citi

Location: Pune, Maharashtra, India

Job Type: Full time

Category: Digital Design Engineering / UX Leadership

Date Posted: 2026-08-03

Experience Level: Senior Level (12+ years)

Remote Status: Hybrid

🚀 Role Summary

• Lead and champion User Experience (UX) strategy and execution for critical business functions including Audit, Legal, and Investigations.

• Provide overarching regional leadership for UX talent and initiatives across India.

• Drive the creation of intuitive, seamless, and delightful digital experiences that elevate the everyday working lives of Citi employees.

• Foster a culture of design excellence, innovation, and continuous improvement within the UX team and across cross-functional departments.

• Leverage deep understanding of Generative AI and other advanced technologies to inform and shape future user experiences.

📝 Enhancement Note: This role is a senior leadership position, indicated by the "SVP" title and the extensive experience required. It combines deep UX expertise with regional management responsibilities, focusing on a critical but often overlooked segment of enterprise software: internal audit, legal, and investigation tools. The emphasis on Generative AI suggests a forward-looking approach to digital transformation within these specific domains.

📈 Primary Responsibilities

• Oversee the end-to-end delivery of multiple major or complex UX projects, ensuring high-quality, repeatable results through a formalized UX research and design process.

• Build, coach, and develop a high-performing UX team, including managing team leads and senior designers, fostering their professional growth and career progression.

• Partner closely with senior business leaders, product managers, business analysts, and engineering teams to collaboratively ideate, design, and implement innovative solutions.

• Act as a trusted advisor to business stakeholders, proactively influencing product strategy and design direction by "shifting left" in the development lifecycle.

• Utilize metrics and data to inform decision-making, collaborating with technology partners to ensure the implementation of necessary tracking and reporting capabilities.

• Create comprehensive UX deliverables, including wireframes, prototypes, and high-fidelity designs, and conduct various forms of testing to validate and refine design decisions.

• Ensure seamless design