Graphic Designer Supervisor - Courtyard by Marriott Manado

📍 Job Overview

Job Title: Graphic Designer Supervisor

Company: Marriott

Location: Manado, North Sulawesi, Indonesia

Job Type: Full time

Category: Marketing Operations / Creative Services

Date Posted: May 20, 2026

Experience Level: 3-5 years

Remote Status: On-site

🚀 Role Summary

• Oversees the creation and production of diverse marketing collateral to enhance hotel revenue and uphold brand integrity.

• Collaborates with marketing teams to conceptualize and execute design solutions across various media, including print, digital, and signage.

• Manages project lifecycles from initial concept through to final production, ensuring adherence to brand guidelines and quality standards.

• Ensures all design outputs align with target customer demographics and effectively communicate the desired brand message.

• Supports departmental operations by maintaining project files, archives, and providing status updates on ongoing design initiatives.

📝 Enhancement Note: While the job title includes "Supervisor," the "Preferred Qualifications" explicitly state "No supervisory experience." This suggests the role is a senior individual contributor with leadership potential or oversight responsibilities rather than direct people management. The focus will be on project leadership and design execution.

📈 Primary Responsibilities

• Design and produce a wide range of marketing materials, including advertisements, collateral, signage, flash pieces, electronic brochures, and presentations, all reflecting the brand's image and style to drive hotel revenue.

• Partner with marketing managers and operational departments to provide design and conceptualization solutions for project deliverables.

• Maintain familiarity with customer demographics to develop an appropriate look and feel for all promotion and event-related collateral.

• Monitor the progress of all design projects, including the maintenance of project files and archives, and provide continuous communication to the Marketing and/or project team regarding ongoing projects and status updates.

• Execute various aspects of production, including printing, scanning, digital retouching, image editing, special effects, and file manipulation and layout.

• Ensure all designs adhere to Marriott's brand standards and guidelines for Courtyard by Marriott Manado.

• Collaborate with internal teams to gather project requirements and ensure design outputs meet strategic objectives.

• Manage multiple design projects simultaneously, prioritizing tasks to meet deadlines and budget constraints.

• Stay updated on current design trends, software advancements, and industry best practices to continuously improve design quality and efficiency.

• Uphold company policies, procedures, and ethical standards in all aspects of work, including guest relations and proprietary information protection.

📝 Enhancement Note: The core responsibilities heavily emphasize design production and project management within a marketing context, aligning with a specialized Marketing Operations or Creative Services function rather than a broader Revenue Operations or Sales Operations scope. The "Supervisor" title likely refers to project supervision and design leadership.

🎓 Skills & Qualifications

Education: Bachelor’s degree from an accredited university or college in Graphic Design.

Experience: 3 to 5 years of professional experience in Graphic Design.

Required Skills:

• Graphic Design Software Proficiency: Advanced skills in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design software.

• Marketing Collateral Design: Proven ability to create a wide array of marketing materials, including print ads, brochures, signage, and digital assets.

• Digital Retouching & Image Editing: Expertise in manipulating and enhancing images to meet project requirements and brand standards.

• Layout Design & Typography: Strong understanding of visual hierarchy, composition, and effective use of typography.

• Conceptualization & Creative Problem-Solving: Ability to translate marketing objectives into compelling visual concepts.

• Print Production Knowledge: Familiarity with print processes, file preparation, and quality control for printed materials.

• Project Management: Ability to manage multiple projects, prioritize tasks, and meet deadlines effectively.

• Brand Management: Understanding of brand guidelines and ability to maintain brand consistency across all deliverables.

• Visual Communication: Strong ability to convey messages and ideas effectively through visual elements.

• Attention to Detail: Meticulous approach to design execution, file management, and quality assurance.

Preferred Skills:

• Experience in the hospitality industry or with hotel marketing.

• Familiarity with web design principles or UI/UX concepts.

• Skills in motion graphics or video editing.

• Experience with digital asset management (DAM) systems.

• Proficiency in presentation software (e.g., PowerPoint, Keynote) for creating visually engaging presentations.

📝 Enhancement Note: The requirements clearly point to a specialized creative role. While some project management and communication skills are essential, the core focus is on graphic design expertise. The "Supervisor" aspect is downplayed by the lack of supervisory experience required, indicating a senior contributor role focused on design leadership and execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a diverse range of graphic design projects, with a strong emphasis on marketing collateral and brand consistency.

• Demonstrations of projects that successfully drove revenue or achieved specific marketing objectives for clients or previous employers.

• Case studies detailing the conceptualization process, design challenges, and final execution for key projects.

• Examples of digital retouching, image editing, and file manipulation techniques applied to real-world projects.

Process Documentation:

• Evidence of workflow management for design projects, from initial brief to final delivery.

• Examples of how design processes were optimized for efficiency and quality in previous roles.

• Documentation of experience in archiving design files and maintaining organized project records.

• Case studies that illustrate the ability to adapt design approaches based on customer demographics and marketing goals.

📝 Enhancement Note: For a role with a strong creative component, a portfolio is paramount. The emphasis should be on showcasing the candidate's ability to translate marketing objectives into effective visual designs and manage the production process. The "process documentation" aspect should highlight efficient workflow management and adherence to brand standards.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Graphic Designer Supervisor with 3-5 years of experience in Manado, Indonesia, the estimated annual salary range is IDR 150,000,000 - IDR 250,000,000 (approximately $9,500 - $16,000 USD, subject to exchange rate fluctuations). This range considers the experience level, the specific responsibilities, and the cost of living in Manado.

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage for the employee and potentially dependents.

• Paid Time Off: Generous vacation days, sick leave, and public holidays.

• Retirement Savings Plan: Contributions to a local pension scheme or equivalent.

• Employee Discounts: Special rates on hotel stays, dining, and other Marriott services worldwide.

• Professional Development: Opportunities for training, workshops, and continuing education in graphic design and marketing.

• Uniform Allowance: Provision or allowance for professional work attire.

• Performance Bonuses: Potential for bonuses based on individual and hotel performance.

• Meal Allowance/On-site Dining: Subsidized or provided meals during working hours.

Working Hours: Standard full-time work week, likely 40 hours, with potential for overtime during peak periods or project deadlines. Flexibility may be offered depending on project needs, but the role is primarily on-site.

📝 Enhancement Note: Salary estimations for Indonesia require careful consideration of local market rates and the specific region. The provided range is a benchmark and should be verified with Marriott directly. Benefits are typical for a large hospitality organization like Marriott, with specific emphasis on employee discounts and potential performance-related incentives.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality (Hotels & Resorts)

Company Size: Marriott International is a global hospitality leader with over 8,000 properties in 139 countries and territories. The Manado property is one of many within this extensive network.

Founded: Marriott International was founded in 1927, with a long history of innovation and guest service. Courtyard by Marriott was established in 1983.

Team Structure:

• The Graphic Designer Supervisor will likely be part of the Marketing department at Courtyard by Marriott Manado.

• This department typically includes marketing managers, digital marketing specialists, and potentially other creative support staff.

• The role will involve close collaboration with hotel operational departments such as Sales, Food & Beverage, and Front Office.

Methodology:

• Data-Driven Design: While creative, design decisions will be informed by customer demographics, market trends, and performance metrics of previous campaigns.

• Brand Consistency: A core methodology will be strict adherence to Marriott and Courtyard brand guidelines to ensure a unified brand experience across all touchpoints.

• Collaborative Workflow: The process emphasizes teamwork, with designers working alongside marketing managers and operational teams to achieve project goals.

• Project Management Focus: Utilizing systematic approaches to manage project timelines, resources, and deliverables efficiently.

Company Website: https://www.marriott.com/en-us/hotels/mancd-courtyard-by-marriott-manado/overview/

📝 Enhancement Note: The context of Marriott and Courtyard is crucial. Candidates should understand the brand's global presence, commitment to service, and the specific positioning of Courtyard as a brand catering to travelers seeking a balance of comfort and productivity. The "Supervisor" title here means leading design projects, not managing people.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior individual contributor position within the creative services or marketing operations function of a hospitality establishment. It is a step beyond a junior designer, requiring a higher level of autonomy, conceptual thinking, and project management.

Reporting Structure: The Graphic Designer Supervisor would typically report to the Marketing Manager or Director of Sales & Marketing at the hotel. They may also collaborate with regional marketing leads or corporate brand teams.

Operations Impact: The role directly impacts hotel revenue by creating compelling marketing materials that attract guests, promote services, and enhance brand perception. Effective design can influence booking decisions, drive engagement with promotions, and improve the overall guest experience through clear and attractive collateral.

Growth Opportunities:

• Senior Designer/Lead Designer: Progression to a role with more complex projects, greater creative freedom, and potentially mentoring junior designers.

• Marketing Manager: Transition into a broader marketing role, overseeing strategy, campaigns, and team management.

• Brand Specialist: Specializing in specific brand marketing for Marriott or Courtyard, potentially at a regional or corporate level.

• Cross-functional Moves: Opportunities to move into other marketing-related functions or even operational departments within the hotel.

• Specialized Training: Access to Marriott's extensive training programs for design software, marketing techniques, and hospitality management.

📝 Enhancement Note: The "Supervisor" title, despite the lack of direct reports, implies a path towards leadership within the creative or marketing sphere. Growth opportunities should focus on expanding design influence, strategic marketing involvement, and potential management roles within the hospitality sector.

🌐 Work Environment

Office Type: The Graphic Designer Supervisor will work within the administrative offices of Courtyard by Marriott Manado. This environment is typically professional, organized, and designed to support administrative and marketing functions.

Office Location(s): The role is based at the Courtyard by Marriott Manado hotel, located in Manado, North Sulawesi, Indonesia. Specific address: JL AA Maramis, Kairagi II, A.A Maramis Kayuwatu, Manado, 95254.

Workspace Context:

• Collaborative Environment: Expected to work closely with the marketing team, sales department, and other hotel stakeholders, requiring strong interpersonal and communication skills.

• Tools and Technology: Access to necessary design software, hardware (computers, printers), and potentially a dedicated workspace within the hotel's administrative area.

• Team Interaction: Regular meetings and informal interactions with colleagues across various hotel departments to gather information and ensure design alignment with operational needs.

• Professional Setting: The environment is geared towards maintaining a high standard of professionalism expected within the Marriott brand.

Work Schedule: While a standard 40-hour work week is typical, the nature of the hospitality industry and creative roles may require flexibility. Occasional evening or weekend work might be necessary to meet project deadlines or respond to urgent marketing needs, especially around hotel events or promotions.

📝 Enhancement Note: The work environment is intrinsically linked to the hotel's operational pace. Candidates should understand that while it's an office-based role, it's within a dynamic hospitality setting, requiring adaptability and a service-oriented mindset.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess qualifications and creative output.

• First Interview: Typically with the Hiring Manager (e.g., Marketing Manager or Director of Sales & Marketing) to discuss experience, design philosophy, and cultural fit. This may include behavioral questions.

• Design Challenge/Portfolio Review: Candidates will likely be asked to present their portfolio, discuss their design process, and potentially complete a small design task relevant to hotel marketing (e.g., designing a flyer for a hotel event).

• Final Interview: May involve meeting with a higher-level manager or department head to confirm suitability and discuss compensation/benefits.

• Reference Checks: Standard verification of employment history and professional references.

Portfolio Review Tips:

• Curate Selectively: Showcase your best and most relevant work, focusing on projects that demonstrate your ability to meet marketing objectives and maintain brand consistency.

• Tell a Story: For each project, explain the brief, your creative process, the challenges faced, and the successful outcome (e.g., increased engagement, revenue impact).

• Highlight Versatility: Include a range of work (print, digital, signage) that aligns with the responsibilities of this role.

• Demonstrate Brand Adherence: Show examples where you successfully worked within strict brand guidelines.

• Prepare for Questions: Be ready to discuss your design choices, software proficiency, and how you handle feedback.

Challenge Preparation:

• Understand the Brand: Research Courtyard by Marriott Manado, its target audience, and current marketing efforts.

• Practice Design Tasks: Familiarize yourself with common hotel marketing collateral needs (event flyers, social media graphics, menu designs).

• Think Strategically: Be prepared to explain how your design solutions will contribute to the hotel's business goals (e.g., driving bookings, promoting F&B outlets).

• Time Management: If given a timed challenge, practice working efficiently under pressure.

📝 Enhancement Note: The interview process for creative roles heavily relies on the portfolio. Candidates must be prepared to not only show their work but also articulate their design thinking and its business impact. The "Supervisor" aspect means they'll likely be assessed on their ability to lead design projects conceptually.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Photoshop, Illustrator, InDesign are essential for graphic design, image editing, and layout.

• Microsoft Office Suite: Word for documentation, PowerPoint for presentations, Excel for basic data tracking.

• Project Management Software: Potentially Asana, Trello, or similar tools for task management and workflow tracking, depending on the hotel's internal systems.

Analytics & Reporting:

• Website Analytics (Basic Understanding): Familiarity with how design impacts website engagement (e.g., Google Analytics) may be beneficial.

• Social Media Analytics (Basic Understanding): Understanding how visual content performs on social platforms.

• Internal Reporting Tools: May use hotel-specific systems for tracking marketing campaign performance.

CRM & Automation:

• CRM Systems (Awareness): Understanding how marketing collateral might integrate with CRM data for personalized campaigns.

• Email Marketing Platforms (Awareness): Familiarity with platforms like Mailchimp or HubSpot for creating visually appealing email campaigns.

📝 Enhancement Note: The core requirement is proficiency in standard graphic design software. While knowledge of analytics or CRM is a plus, it's secondary to design execution and production capabilities. The focus is on the tools used for creation and output.

👥 Team Culture & Values

Operations Values:

• Guest-Centricity: Prioritizing the guest experience in all design decisions, ensuring clarity, appeal, and ease of use for hotel guests.

• Excellence: Striving for high-quality design output that meets or exceeds brand standards and marketing objectives.

• Teamwork: Collaborating effectively with marketing colleagues, hotel staff, and external vendors to achieve common goals.

• Innovation: Staying current with design trends and technologies to bring fresh ideas and effective solutions to hotel marketing.

• Professionalism: Maintaining a high standard of conduct, communication, and work ethic, reflecting the Marriott brand.

Collaboration Style:

• Cross-functional Integration: Working closely with sales, events, food & beverage, and other departments to understand their design needs and support their promotions.

• Feedback Exchange: Open to constructive criticism and actively providing feedback to ensure design quality and alignment.

• Knowledge Sharing: Willingness to share design best practices, new techniques, and insights with team members.

• Proactive Communication: Regularly updating stakeholders on project progress and proactively addressing potential design challenges.

📝 Enhancement Note: The culture within a hotel like Courtyard by Marriott will emphasize service, teamwork, and a commitment to brand standards. Candidates should demonstrate an understanding of how design contributes to the overall guest experience and operational success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Brand Standards with Creativity: Ensuring designs are innovative and engaging while strictly adhering to Marriott's corporate brand guidelines.

• Managing Multiple Stakeholder Needs: Catering to the diverse design requests from various hotel departments, each with its own objectives and priorities.

• Fast-Paced Hospitality Environment: Adapting to the dynamic nature of the hotel industry, which may require quick turnarounds for urgent design needs.

• Budget Constraints: Delivering high-quality creative work within potentially limited departmental budgets.

• Remote Collaboration (if applicable): If collaborating with regional or corporate teams, managing communication and feedback across different locations.

Learning & Development Opportunities:

• Marriott's Brand Standards Training: In-depth understanding of the Courtyard brand and Marriott's global design principles.

• New Software and Design Techniques: Access to training on emerging design tools and creative methodologies.

• Hospitality Marketing Insights: Learning about effective marketing strategies specific to the hotel industry.

• Project Management Skills: Developing expertise in managing complex design projects from start to finish.

• Potential for Cross-Training: Opportunities to learn about other aspects of marketing or hotel operations.

📝 Enhancement Note: This section should highlight common challenges in a creative role within hospitality and the structured learning paths Marriott offers, aligning with their commitment to associate development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance strict brand guidelines with a creative design brief. How did you approach it, and what was the outcome?" (Assesses brand adherence and creative problem-solving)

• "Walk us through your process for creating a marketing flyer for a hotel event, from initial concept to final print-ready file." (Evaluates workflow, attention to detail, and production knowledge)

• "How would you approach designing marketing materials to attract a specific demographic, such as business travelers for Courtyard by Marriott Manado?" (Tests understanding of target audience and strategic design)

Company & Culture Questions:

• "What interests you about working for Marriott and specifically Courtyard by Marriott Manado?" (Gauges alignment with the brand and company values)

• "How do you stay updated on the latest graphic design trends and technologies?" (Assesses commitment to continuous learning)

Portfolio Presentation Strategy:

• Structure Your Presentation: Start with an overview of your experience, then dive into 3-4 key projects. For each project, clearly state the objective, your role, the solution, and the results.

• Highlight Relevance: Emphasize projects that are most similar to the responsibilities outlined in the job description (e.g., marketing collateral, brand consistency).

• Be Prepared for Technical Questions: Discuss your software proficiency and any technical challenges you encountered.

• Showcase Your Process: Be ready to explain your thought process, from conceptualization to final execution.

• Quantify Results: If possible, use metrics to demonstrate the impact of your designs (e.g., increased engagement, lead generation).

📝 Enhancement Note: Interview preparation should focus on behavioral questions that assess design skills, problem-solving abilities, and cultural fit within a Marriott environment. Portfolio presentation is critical.

📌 Application Steps

To apply for this Graphic Designer Supervisor position:

• Submit your application through the provided link on the Oracle Cloud portal.

• Customize Your Resume: Tailor your resume to highlight graphic design skills, experience with marketing collateral, proficiency in relevant software (Adobe Creative Suite), and any experience in the hospitality industry. Use keywords from the job description.

• Prepare Your Portfolio: Ensure your online portfolio is up-to-date, well-organized, and showcases your most relevant work. Include case studies that detail your design process and outcomes, especially those related to marketing and brand consistency.

• Research Courtyard by Marriott Manado: Familiarize yourself with the hotel's offerings, target audience, and any current marketing initiatives. This will help you tailor your application and interview responses.

• Practice Your Portfolio Presentation: Rehearse how you will present your work, focusing on explaining your design choices, process, and the impact of your projects. Be ready to discuss your approach to a hypothetical design challenge for the hotel.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---