Graphic Designer (Cluster Role)

📍 Job Overview

Job Title: Graphic Designer (Cluster Role)

Company: Four Seasons Hotels and Resorts

Location: Casablanca, Morocco

Job Type: Full time

Category: Creative & Media / Art & Design / Hospitality / Marketing

Date Posted: 2026-08-10

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• Develop and execute creative visual solutions to support marketing, communications, public relations, sales, food and beverage, spa, and guest experience objectives across the Four Seasons Morocco Collection (Casablanca, Marrakech, Rabat).

• Create compelling digital and print visual content and communication materials, ensuring all assets reflect Four Seasons brand standards and showcase the unique identity of each property.

• Collaborate closely with Marketing and Communications teams to support storytelling, campaigns, promotions, partnerships, events, and internal communications through innovative and engaging design.

• Produce collateral for cluster hotels' outlets, including restaurants, bars, spa, meetings and events, and seasonal activations, ensuring brand consistency.

• Adapt global and regional campaign assets for local market needs and property-specific initiatives, partnering with external vendors when required.

📝 Enhancement Note: This role is a "Cluster Role," indicating a need for significant organizational skills and the ability to manage design projects across multiple distinct properties within the Four Seasons Morocco Collection. The emphasis on both digital and print, alongside specific outlet collateral, suggests a broad scope of design responsibilities requiring versatility.

📈 Primary Responsibilities

• Conceptualize, design, and produce a wide range of marketing, communications, and promotional materials for the Four Seasons Morocco Collection.

• Create visually engaging content for digital channels, including websites, social media platforms, email campaigns, and digital displays.

• Design print materials such as advertisements, brochures, flyers, posters, invitations, menus, and signage.

• Develop collateral for specific hotel outlets like restaurants, bars, spa, and events, ensuring thematic and brand alignment.

• Adapt and localize global and regional campaign assets to meet specific property needs and local market requirements.

• Collaborate with cross-functional teams including Marketing, Communications, PR, Sales, Events, Spa, Culinary, and Operations to develop creative concepts and integrated campaigns.

• Work with external vendors such as photographers, videographers, printers, and production suppliers when necessary.

• Assist in the development of visual storytelling initiatives that highlight guest experiences, culinary offerings, wellness programs, and destination-specific content.

• Ensure all creative outputs strictly adhere to Four Seasons global brand guidelines and visual identity standards.

📝 Enhancement Note: The responsibilities highlight a need for a designer who can balance strategic brand adherence with creative execution for diverse hotel functions and marketing needs. The cluster nature of the role implies a requirement for strong time management and prioritization skills.

🎓 Skills & Qualifications

Education: Diploma or Bachelor's Degree in Graphic Design, Visual Communications, Creative Arts, Marketing, or a related field.

Experience: Minimum 2-4 years of experience in graphic design, creative services, or within the hospitality, luxury, or lifestyle sectors, or agency environments.

Required Skills:

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).

• Strong understanding of design principles: typography, color theory, and layout composition.

• Excellent visual storytelling abilities for both digital and print media.

• Demonstrated ability to create compelling marketing and communication materials.

• Strong portfolio showcasing expertise in print, digital, and brand communication design.

• Good organizational and project management skills, with the ability to manage multiple projects simultaneously.

• Ability to work independently while collaborating effectively with multiple stakeholders across different properties.

• Fluency in English (reading, writing, verbal communication).

• Fluency in French (required). Preferred Skills:

• Experience with Canva, Figma, or other creative platforms.

• Experience creating assets for both digital and print production.

• Passion for luxury hospitality, travel, lifestyle, and premium brand experiences.

• Arabic language proficiency (highly desirable).

• Willingness to travel occasionally between Casablanca, Marrakech, and Rabat.

📝 Enhancement Note: The requirement for French fluency is critical given the location and cluster nature of the role. Arabic proficiency is a significant advantage, indicating potential for broader content creation and local market engagement. The portfolio requirement is central to demonstrating practical design capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating expertise across print, digital, and brand communication design.

• Case studies showcasing the development of marketing collateral, including brochures, flyers, social media graphics, and digital advertisements.

• Examples of visual storytelling projects that highlight guest experiences, promotions, or specific hotel offerings.

• Demonstrations of adapting global brand guidelines to local property needs or specific campaigns.

• Samples of work for luxury or hospitality brands, if available. Process Documentation:

• Ability to follow and document design processes from concept to final output, ensuring brand consistency and quality control.

• Experience in managing design project workflows, including brief interpretation, concept development, revisions, and final asset delivery.

• Understanding of the production process for both digital assets (web, social) and print materials (specifications, vendor coordination).

📝 Enhancement Note: The portfolio is paramount for this role, serving as the primary evidence of design skill and brand application. Candidates should curate their portfolios to highlight versatility across different media and industries, with a particular focus on luxury hospitality if possible.

💵 Compensation & Benefits

Salary Range:

While a specific range is not provided, based on industry standards for a Graphic Designer with 2-4 years of experience in a luxury hospitality setting in Morocco, and considering the cluster responsibilities, an estimated annual salary range would be between 150,000 MAD to 250,000 MAD. This estimate accounts for the required bilingualism (French) and the scope of managing design for three distinct properties.

Benefits:

• Competitive salary and comprehensive benefits package.

• Excellent training and professional development opportunities.

• Employee dining benefits.

• Opportunities for growth within one of the world's leading luxury hospitality brands.

• A collaborative and creative work environment focused on innovation and excellence.

Working Hours: Full-time, typically 40 hours per week, with potential for flexibility depending on project demands and deadlines.

📝 Enhancement Note: The salary estimate is based on research of similar roles in Morocco and the luxury hospitality sector, factoring in the bilingual requirement and the multi-property oversight. Benefits are standard for a global luxury brand, emphasizing professional growth and employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Luxury Hospitality, Hotels & Resorts. Four Seasons is a globally recognized leader in luxury hospitality, known for its exceptional service standards and commitment to guest and employee experiences.

Company Size: Four Seasons Hotels and Resorts operates a significant number of properties worldwide, indicating a large and established global organization. The "Cluster Role" implies a substantial regional operation within Morocco.

Founded: 1960. With over six decades of history, Four Seasons has a long-standing reputation for innovation and excellence in the luxury travel sector.

Team Structure:

• The Graphic Designer will be part of the Marketing and Communications department, likely reporting to a Marketing Director or Art Director within the Morocco Collection.

• This role involves close collaboration with property-level Marketing, Communications, PR, Sales, Food & Beverage, Spa, and Operations teams across Casablanca, Marrakech, and Rabat.

• The "Cluster Role" suggests a centralized or semi-centralized support structure for design services, requiring strong communication and coordination across different hotel teams. Methodology:

• Data-driven approach to design, ensuring all visual assets support specific marketing objectives and brand strategies.

• Emphasis on creativity and innovation, pushing design boundaries while adhering to luxury brand standards.

• Collaborative workflow, encouraging input and feedback from various stakeholders to achieve optimal results.

• Focus on efficiency and timely delivery of high-quality design assets to support ongoing campaigns and operational needs.

Company Website: https://www.fourseasons.com/

📝 Enhancement Note: Four Seasons is renowned for its "Golden Rule" culture, emphasizing genuine care and respect. This role will operate within a high-standard, luxury environment that values creativity, collaboration, and attention to detail, with a specific focus on supporting multiple properties.

📈 Career & Growth Analysis

Operations Career Level: This is an intermediate-level designer role, requiring 2-4 years of experience. It offers a significant opportunity to gain experience in a multi-property cluster environment within the luxury hospitality sector.

Reporting Structure: The Graphic Designer will report to a Marketing or Communications leader within the Four Seasons Morocco Collection, likely overseeing design for all three properties. This structure provides exposure to senior marketing leadership and strategic decision-making.

Operations Impact: The Graphic Designer's work directly impacts brand perception, guest engagement, and marketing campaign effectiveness across three distinct luxury properties. High-quality visuals are crucial for attracting and retaining high-net-worth clientele and supporting sales efforts.

Growth Opportunities:

• Specialization: Develop deep expertise in luxury hospitality branding, digital marketing design, and print collateral production.

• Leadership: Potential to grow into a Senior Graphic Designer or Art Director role within Four Seasons, potentially leading design initiatives for larger regions or specific brand initiatives.

• Skill Expansion: Opportunity to hone skills in visual storytelling, campaign adaptation, and cross-cultural design nuances within the Moroccan context.

• Broader Exposure: Gain experience managing design projects for a diverse range of hotel offerings, from F&B and spa to events and sales initiatives.

📝 Enhancement Note: The cluster aspect of this role is a key differentiator for career growth, offering exposure to managing multiple projects and stakeholders simultaneously, which is a valuable skill for advancing into more senior or managerial positions within operations or marketing functions.

🌐 Work Environment

Office Type: This is an on-site role, likely based at one of the cluster properties (most likely Four Seasons Hotel Casablanca, as indicated in the job posting) or a regional marketing office. The environment will be professional and geared towards a luxury brand.

Office Location(s): The primary work location is Four Seasons Hotel Casablanca, Morocco. However, the role requires occasional travel to Four Seasons Resort Marrakech and Four Seasons Hotel Rabat at Kasr Al Bahr.

Workspace Context:

• A professional office setting within a luxury hotel environment.

• Access to design software and hardware, likely including the Adobe Creative Suite and necessary peripherals.

• Opportunities for collaboration with hotel teams, including marketing, F&B, spa, and events departments.

• A dynamic environment that balances creative work with the operational demands of a luxury hotel.

Work Schedule: Full-time, approximately 40 hours per week. While standard office hours are expected, flexibility may be required to meet project deadlines, especially for events or urgent marketing needs.

📝 Enhancement Note: The on-site requirement and travel between properties are crucial considerations. Candidates should be comfortable working in a hotel setting and prepared for occasional travel, which is typical for cluster roles in hospitality.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of CVs and portfolios to assess qualifications, experience, and design aesthetic.

• First Interview: Likely with a hiring manager (e.g., Marketing Director) to discuss experience, skills, and suitability for the role and company culture. This stage will heavily involve a review and discussion of the candidate's portfolio.

• Second Interview/Panel Interview: May involve meeting with additional stakeholders from different properties or departments to assess collaboration skills and understanding of diverse needs. A design challenge or presentation of a specific portfolio piece might be included.

• Final Interview: Potentially with senior leadership to confirm fit and discuss final terms.

Portfolio Review Tips:

• Showcase Versatility: Include a range of work demonstrating proficiency in both digital (social media, web banners, email) and print (brochures, posters, menus) design.

• Highlight Luxury & Hospitality: If possible, feature projects related to luxury brands, hospitality, or travel to showcase understanding of the industry's aesthetic and client expectations.

• Demonstrate Brand Adherence: Include examples where you successfully applied or adapted brand guidelines to ensure visual consistency.

• Visual Storytelling: Showcase projects where design effectively communicates a narrative or enhances a guest experience.

• Conciseness and Clarity: Organize your portfolio logically and be prepared to walk through key projects, explaining your design process, rationale, and the impact of your work.

• Language Proficiency: Be ready to discuss your work in both English and French.

Challenge Preparation:

• Be prepared for a design challenge that may involve creating a visual asset for a specific hotel promotion, event, or outlet.

• Focus on interpreting the brief accurately, demonstrating creative problem-solving, and adhering to brand guidelines.

• Practice articulating your design choices, explaining your thought process, and justifying your creative decisions.

• Ensure your presentation is clear, concise, and professional, reflecting the high standards of Four Seasons.

📝 Enhancement Note: The portfolio is the most critical component of the application. Candidates should invest significant time in curating and preparing to present their best and most relevant work, emphasizing their ability to translate brand strategy into compelling visuals for a luxury hospitality context.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Photoshop, Illustrator, InDesign (essential).

• Graphic Design Software: Proficiency in other creative platforms like Canva and Figma is an advantage.

• Digital Design Tools: Familiarity with tools for web and social media content creation.

Analytics & Reporting:

• While not a primary analytical role, understanding how design impacts engagement metrics (e.g., social media reach, click-through rates for digital ads) is beneficial. CRM & Automation:

• Not directly applicable to this design role, but awareness of how marketing materials integrate with CRM or marketing automation platforms is a plus.

📝 Enhancement Note: Mastery of the Adobe Creative Suite is non-negotiable. Familiarity with Canva and Figma is a strong plus, indicating adaptability to modern design workflows and potential for quicker asset creation for social media and internal communications.

👥 Team Culture & Values

Operations Values:

• The Golden Rule: "Treat others as you would like to be treated" is Four Seasons' foundational principle, emphasizing respect, empathy, and genuine care in all interactions.

• Genuine Service: A commitment to providing exceptional, personalized service to guests and colleagues alike.

• Creativity and Innovation: Encouraging new ideas and pushing boundaries to enhance guest experiences and brand offerings.

• Teamwork and Collaboration: Fostering a supportive environment where individuals work together to achieve common goals.

• Excellence: A relentless pursuit of the highest standards in all aspects of operations and guest service.

Collaboration Style:

• Highly collaborative, requiring close interaction with marketing teams, hotel management, and various operational departments across three properties.

• Open communication and feedback are encouraged to ensure design solutions meet diverse stakeholder needs and brand objectives.

• A professional yet approachable atmosphere, reflecting the luxury brand's commitment to both high performance and positive relationships.

📝 Enhancement Note: Candidates should demonstrate an understanding of and alignment with Four Seasons' core values, particularly the Golden Rule, as this is central to their employee and guest experience philosophy. The collaborative style is essential for managing a cluster role effectively.

⚡ Challenges & Growth Opportunities

Challenges:

• Multi-Property Management: Balancing the distinct needs, brand nuances, and marketing calendars of three different luxury properties (Casablanca, Marrakech, Rabat).

• Brand Consistency: Ensuring all design output adheres strictly to global Four Seasons brand guidelines while also reflecting the unique identity of each Moroccan property.

• Fast-Paced Environment: Meeting deadlines for various marketing campaigns, events, and operational requests across the collection.

• Language Nuances: Effectively communicating and creating content that resonates across different cultural contexts within Morocco, potentially requiring adaptation beyond just French and English.

Learning & Development Opportunities:

• Industry Exposure: Deepen understanding of luxury hospitality marketing and communications strategies.

• Skill Enhancement: Opportunity to refine skills in digital design, print production, and visual storytelling within a premium brand context.

• Cross-Property Experience: Gain valuable experience managing design projects for diverse hotel offerings, from F&B and spa to events and sales.

• Career Progression: Potential pathways to Senior Designer, Art Director, or managerial roles within Four Seasons' global network.

📝 Enhancement Note: The primary challenge lies in effectively managing design execution and stakeholder communication across multiple locations and teams. Growth opportunities are significant for a designer who can demonstrate strong project management and adaptability.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance multiple client needs or projects with competing deadlines. How did you prioritize and ensure successful outcomes?" (Focus on project management, prioritization, and stakeholder communication).

• "How do you ensure brand consistency across various marketing materials, especially when working with global brand guidelines and local adaptations?" (Highlight understanding of brand standards and creative adaptation).

• "Walk us through a design project from your portfolio that you are particularly proud of. What was the brief, your creative process, and the impact of your work?" (Be ready to articulate your design rationale and results).

• "How would you approach designing a marketing campaign for a new luxury spa treatment or a signature dining experience at one of our hotels?" (Demonstrate creative thinking and understanding of luxury hospitality offerings). Company & Culture Questions:

• "What attracts you to working for Four Seasons, and specifically within the luxury hospitality sector in Morocco?" (Showcase genuine interest and alignment with the brand).

• "How do you embody the 'Golden Rule' in your professional interactions and work?" (Reflect on empathy, respect, and collaborative spirit).

• "Describe your experience working in a team environment. How do you handle feedback and collaborate with colleagues from different departments?" (Emphasize teamwork and adaptability). Portfolio Presentation Strategy:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects that showcase versatility and impact.

• Tell a Story: For each project, explain the challenge, your creative process, the tools used, the solution, and the results or impact.

• Highlight Brand Application: If possible, show how you've applied brand guidelines or created cohesive visual identities.

• Digital vs. Print: Ensure a mix that demonstrates competence in both areas, as required by the role.

• Be Ready for French: Prepare to discuss at least one project or your overall experience in French.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design skill but also an understanding of the luxury hospitality industry, the specific needs of a multi-property role, and alignment with Four Seasons' core values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Four Seasons careers portal.

• Tailor Your Resume: Ensure your resume highlights your 2-4 years of design experience, proficiency in Adobe Creative Suite, and any relevant experience in hospitality, luxury brands, or multi-project management. Emphasize your French language skills.

• Curate Your Portfolio: Select your most impactful and relevant design projects, ensuring a strong representation of digital and print work, and ideally, luxury or hospitality-related examples. Prepare to discuss your portfolio in English and French.

• Prepare for Case Studies: Be ready to discuss your design process and potentially undertake a design challenge that reflects the needs of a luxury hotel cluster.

• Research Four Seasons Morocco: Familiarize yourself with the Four Seasons Hotel Casablanca, Resort Marrakech, and Hotel Rabat to understand their unique offerings and brand presence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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