Graphic Designer

📍 Job Overview

Job Title: Graphic Designer

Company: Jostens

Location: Santiago, Dominican Republic

Job Type: Full-time

Category: Creative & Design Operations

Date Posted: 2026-07-29

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Craft visually compelling designs for a diverse range of products, including plates, pins, trophies, medals, patches, banners, and certificates, directly impacting customer satisfaction and brand representation.

• Collaborate closely with sales and clients to iterate on designs, ensuring all requirements are met and translated accurately into production-ready artwork.

• Maintain meticulous design records and manage design assets efficiently to support ongoing production and project needs.

• Contribute to departmental activities by assisting in various design-related tasks and process improvements, fostering a collaborative and efficient workflow.

• Uphold design quality standards and ensure accuracy by cross-referencing customer requirements with system data, specifically within the AS400 environment.

📝 Enhancement Note: While the title is Graphic Designer, the responsibilities and system interactions (AS400, Tajima programming) suggest a role that bridges creative design with production operations, particularly in a manufacturing context. The focus on specific product types and customer requirement capture is key. This role is not a traditional "revenue operations" or "sales operations" role but rather a design-focused operational role within a manufacturing environment that supports sales and customer satisfaction.

📈 Primary Responsibilities

• Execute the creation, saving, and management of customer-assigned designs, ensuring alignment with specific product requirements and contributing to overall customer satisfaction.

• Conduct thorough consultations and verifications within the AS400 system to confirm that all design specifications and client requirements are accurately captured and understood, thereby ensuring design quality.

• Implement necessary design modifications requested by sales representatives or clients, demonstrating agility and a commitment to achieving client satisfaction and project success.

• Perform daily reporting on produced orders using a checklist system, providing essential operational data for production tracking and efficiency analysis.

• Distribute sample design images to customers via email, facilitating timely feedback and approval processes for design projects.

• Develop and manage new designs for products entering the production process for the first time, requiring a proactive approach to design creation and problem-solving.

• Participate in the development and refinement of process flows within the graphics area, contributing to departmental efficiency and standardization.

• Provide direct assistance to the supervisor in addressing any production-related issues or returns from the plant, ensuring swift resolution and continuous improvement.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to design execution within a production environment. The mention of AS400 and Tajima programming indicates a need for understanding manufacturing workflows and potentially specialized design software for embroidery or similar processes.

🎓 Skills & Qualifications

Education: [Formal education in Graphic Design, Art, or a related field is typically expected for design roles, though not explicitly stated. A diploma or degree would be advantageous.]

Experience:

• 0-2 years of experience in graphic design or a related creative role, with a demonstrated ability to manage design projects from concept to completion.

• Experience in a manufacturing or production environment is a plus, especially if it involved product customization or direct client interaction. Required Skills:

• Corel Draw Proficiency: Demonstrated ability to create and manipulate vector graphics for various applications.

• Adobe Illustrator Proficiency: Expertise in using Illustrator for professional design tasks, including logo creation, illustration, and layout.

• Adobe Photoshop Proficiency: Skill in using Photoshop for image editing, retouching, and creating digital graphics.

• Intermediate English: Ability to communicate effectively in English, both verbally and in writing, for understanding instructions, client requests, and collaborating with international teams.

• Basic MS Office Suite: Working-level competency in Word, Excel, and Outlook for daily administrative tasks, reporting, and communication.

• Interpersonal Skills: Strong ability to build rapport and communicate effectively with clients, sales teams, and internal stakeholders.

• Teamwork: Proven ability to collaborate effectively within a team environment, contributing to shared goals and supporting colleagues.

Preferred Skills:

• Advanced English: Fluency in English for more complex communication, negotiation, and potential international project involvement.

• Tajima Programming: Familiarity with Tajima embroidery software, indicating a potential need for designing for apparel or textile applications.

• Basic AS400 Knowledge: Understanding of how to navigate and retrieve information from the AS400 system, crucial for verifying order details and design specifications.

📝 Enhancement Note: The required skills are heavily focused on core graphic design software. The preferred skills, particularly Tajima programming and AS400 knowledge, suggest a specialization within a manufacturing context, moving beyond pure graphic design into production-specific design applications. "Intermediate English" is a key requirement for roles in the Dominican Republic dealing with international clients or parent companies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of diverse design projects showcasing proficiency in Corel Draw, Illustrator, and Photoshop.

• Examples of product designs, particularly those similar to Jostens' offerings (e.g., custom graphics for awards, apparel, banners).

• Case studies demonstrating how design requirements were translated into final products, highlighting problem-solving and client collaboration.

• Visual evidence of understanding and applying brand guidelines or specific customer aesthetic preferences.

• Documentation of process workflows for design creation, revision, and finalization. Process Documentation:

• Demonstrations of personal workflow for managing design requests, from initial brief to final artwork delivery.

• Examples of how design feedback was incorporated and revisions were managed efficiently.

• Evidence of systematic approaches to organizing design files and ensuring version control.

• Documentation of any self-initiated process improvements in design creation or management.

📝 Enhancement Note: A strong visual portfolio is paramount for a Graphic Designer. For this role, it should emphasize adaptability to different product types and a clear understanding of how design integrates with production systems like AS400 and potentially Tajima. Demonstrating a structured approach to design execution and client communication within the portfolio will be crucial.

💵 Compensation & Benefits

Salary Range: DOP $32,000 per month (approximately $384,000 DOP annually).

Benefits:

• Weekly Payment: Regular and predictable salary disbursement.

• 2-way Free Transportation: Commuting assistance to and from the workplace.

• Law Benefits: Adherence to all statutory labor benefits mandated by Dominican Republic law.

• Complementary Medical Insurance: Additional health coverage beyond statutory requirements.

• Pharmacy and Optic Center Benefits: Discounts or coverage for prescription medications, eyewear, and related services.

• Internal Cooperative: Access to financial services or programs offered by an internal company cooperative.

• Referral Program: Incentives for successfully referring new employees.

• Paid Vacations Period: Entitlement to paid time off for rest and recreation.

• Growth Opportunities: Potential for career advancement and skill development within Jostens.

Working Hours: 8:00 AM - 5:30 PM, Monday - Friday (40 hours per week).

📝 Enhancement Note: The provided salary of DOP $32,000 per month is specific. To provide a range, research into Graphic Designer salaries in Santiago, Dominican Republic, for individuals with 0-2 years of experience would be necessary. Based on general Dominican Republic salary data for entry-level creative roles, DOP $30,000 - $40,000 per month would be a reasonable estimate, making the provided salary fall within this bracket. The benefits package is comprehensive, offering significant perks beyond the base salary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Manufacturing (specifically in commemorative products like yearbooks, class jewelry, awards, and athletic apparel).

Company Size: Mid-size company with a small company feel, allowing for agility and innovation. Jostens has a significant presence across North America and likely supports global operations through manufacturing facilities like the one in Santiago.

Founded: 1897, with over 125 years of experience in serving educational institutions and community groups.

Team Structure:

• The Graphic Designer will likely be part of a broader production or art department within the Santiago facility.

• This department may include other designers, production artists, supervisors, and potentially individuals focused on specific manufacturing processes (e.g., embroidery, engraving).

• Collaboration will be essential with sales teams (who relay client requirements) and production floor staff (who execute the designs). Methodology:

• Data-Driven Design: While creative, the role requires adherence to client specifications and system data (AS400) to ensure accuracy and customer satisfaction.

• Process Optimization: The role involves contributing to updating process flows and assisting supervisors, indicating a culture that values efficiency and continuous improvement within operational workflows.

• Customer-Centric Approach: The core objective is to capture customer requirements and ensure satisfaction through accurate and appealing designs.

Company Website: https://www.jostens.com

📝 Enhancement Note: Jostens' long history and focus on recognition products suggest a company culture that values tradition, quality, and a deep understanding of its customer base (schools, teams). The "mid-size company with a small company feel" implies a dynamic environment where employees can have a tangible impact and explore new ideas. Operations here are tied to manufacturing and order fulfillment for highly personalized items.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level (0-2 years) within the design and manufacturing operations. It's a foundational role focused on executing design tasks under supervision.

Reporting Structure: The Graphic Designer will likely report to a Design Supervisor or Art Department Manager within the Santiago facility. This supervisor will oversee daily tasks, provide feedback, and manage performance.

Operations Impact: The Graphic Designer's impact is direct on customer satisfaction and production efficiency. Accurate and appealing designs reduce rework, improve client perception, and contribute to the timely delivery of customized products, all of which indirectly support sales and revenue. The ability to quickly and accurately translate client needs into production-ready art is critical for operational throughput.

Growth Opportunities:

• Senior Graphic Designer: With experience, an individual can progress to handling more complex designs, leading smaller projects, or mentoring junior designers.

• Specialization: Developing expertise in specific design areas like Tajima programming or advanced AS400 reporting could lead to specialized roles.

• Production Art Lead: Moving into a role that bridges design and direct production oversight, ensuring design integrity on the manufacturing floor.

• Cross-functional Roles: Potential to move into roles within production management, quality assurance, or even client relations if communication skills are further developed.

📝 Enhancement Note: Growth in this role is tied to mastering design software, understanding manufacturing constraints, and potentially developing expertise in specialized production tools. The emphasis on "Growth Opportunities" in the benefits section reinforces Jostens' commitment to employee development within operational departments.

🌐 Work Environment

Office Type: On-site, within a manufacturing facility in Santiago, Dominican Republic. This suggests a blend of office-based design work and potential interaction with a production environment.

Office Location(s): Santiago, Dominican Republic. This location provides access to a local talent pool and serves as a key operational hub for Jostens.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with sales, production teams, and supervisors, indicating a need for effective communication and teamwork within the workspace.

• Design Tools & Technology: Access to industry-standard design software (Corel Draw, Illustrator, Photoshop) and potentially specialized programming software (Tajima). Familiarity with AS400 for data verification is also part of the technology stack.

• Team Interaction: Regular interaction with colleagues in the design department and potentially other areas of the manufacturing plant. The "small company feel" within a mid-size organization suggests a close-knit team dynamic.

Work Schedule: Monday to Friday, 8:00 AM to 5:30 PM, with a standard 40-hour work week. This provides a structured schedule, allowing for consistent workflow and predictable hours.

📝 Enhancement Note: The on-site requirement means candidates must be prepared to work from the Santiago facility. The environment is likely a mix of typical office settings for design work and a more industrial setting for interactions with the production floor.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and application to assess basic qualifications and experience.

• Skills Assessment/Portfolio Review: Candidates will likely be asked to present their design portfolio. This may include a practical design test or a discussion about their creative process, software proficiency, and ability to meet specific design briefs.

• Technical Interview: Discussion about proficiency in Corel Draw, Illustrator, Photoshop, and potentially Tajima programming. Questions about AS400 system familiarity may also be included.

• Behavioral/Cultural Interview: Assessment of interpersonal skills, teamwork abilities, English communication proficiency, and cultural fit with Jostens' values and work environment.

• Final Interview: May involve meeting with the hiring