Global Learning Operations Content Designer (Manager)

AXA
Full-time•Gurgaon, India

📍 Job Overview

Job Title: Global Learning Operations Content Designer (Manager)

Company: AXA

Location: GURUGRAM, Haryana, India

Job Type: FULL_TIME

Category: Learning Operations / Instructional Design

Date Posted: 2026-07-30

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

  • Designs and develops engaging, effective learning solutions from complex source materials for a global audience.

  • Applies adult learning principles and instructional design methodologies (e.g., ADDIE, SAM) to create scalable content for digital and instructor-led formats.

  • Collaborates with subject matter experts (SMEs) and stakeholders to conduct needs analysis, define learning objectives, and ensure content quality.

  • Measures learning outcomes and business impact through assessment strategies and data analysis.

  • Contributes to the continuous improvement of learning offerings and stays current with industry trends.

📝 Enhancement Note: This role is positioned within AXA's Global Learning Operations Team, indicating a focus on standardized, scalable learning solutions across the organization. The "Manager" title suggests a need for leadership in content development processes and potentially mentoring junior designers, though direct people management is not explicitly stated. The emphasis on "complex source materials" and "regulated industries" points to a need for strong analytical and synthesis skills, particularly relevant in the insurance and financial services sectors where AXA operates.

📈 Primary Responsibilities

  • Conduct comprehensive needs analysis and learning requirements gathering with subject matter experts (SMEs) and business stakeholders.

  • Review and synthesize complex source materials, regulatory documents, and business content into clear, actionable learning objectives.

  • Develop instructional design strategies aligned with adult learning principles (andragogy) and AXA XL learning standards.

  • Create detailed content outlines, learning maps, and storyboards that guide the development of learning materials.

  • Design engaging learning experiences for multiple delivery formats, including e-learning modules,

Application Requirements

Candidates must have proven experience in instructional design and a deep understanding of adult learning methodologies like ADDIE and SAM. Proficiency in authoring tools such as Articulate Storyline or Adobe Captivate is required, along with strong communication skills.