Full Time Framer

📍 Job Overview

Job Title: Full Time Framer

Company: Michaels Stores

Location: Northville, Michigan, United States

Job Type: FULL_TIME

Category: Retail Operations / Customer Service

Date Posted: 2026-06-15

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• It involves building strong customer relationships through a consultative sales approach, understanding their needs, and translating them into high-quality, personalized framing products.

• The position requires hands-on operation of framing equipment and adherence to operational standards to ensure both product quality and a positive shopping experience.

• Responsibilities extend to maintaining store presentation, managing inventory, and executing operational procedures to support overall store performance and safety.

📝 Enhancement Note: While the raw job title is "Full Time Framer," the description emphasizes a blend of sales, customer engagement, and operational duties within a retail setting. The "Category" has been refined to "Retail Operations / Customer Service" to reflect this comprehensive scope. The "Experience Level" is inferred as Entry Level due to the mention of "basic computer skills," "basic measuring skills," and "retail experience" as preferred, indicating a lower barrier to entry.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging them, understanding their creative projects, and recommending personalized custom framing solutions using the "Elevated ABC Deliver" methodology.
  • Drive sales and production results by effectively consulting with customers on framing options, materials, and design choices.
  • Provide friendly and proactive customer service, assisting shoppers in locating products, answering inquiries, and offering solutions to enhance their shopping experience.

• Framing Production & Quality:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to deadlines, ensuring customer satisfaction.
  • Operate framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently to produce finished framing products.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, as well as other assigned areas, ensuring they are well-organized, visually appealing, and stocked according to merchandising standards.
  • Execute SISO (Shop In, Ship Out) and Directed Replenishment processes to ensure product availability and efficient inventory management.
  • Participate actively in truck un-loading and stocking processes, adhering to established standards to maintain inventory accuracy and store readiness.

• Store Environment & Safety:

  • Ensure a safe, clean, and clutter-free environment for both customers and team members by following Standard Operating Procedures (SOPs) and Company programs.
  • Support and adhere to company shrink and safety programs, promoting a culture of loss prevention and workplace safety.

• Point of Sale & Administrative Tasks:

  • Operate the cash register accurately and efficiently, executing cash handling procedures to company standards.

  • Assist with Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to provide a seamless customer experience.

  • Perform basic computer tasks and utilize basic measuring skills as required for order processing and inventory management.

📝 Enhancement Note: The "Major Activities" section from the original description has been expanded and categorized into more specific, operations-focused responsibility areas to provide a clearer understanding of the role's scope and expectations. This categorization helps potential candidates grasp the multifaceted nature of the position beyond just "framing."

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent strongly preferred.

• While no specific degree is mandated, an aptitude for learning and understanding design principles and product specifications is beneficial. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to build rapport and provide consultative sales assistance.

• Experience handling cash transactions and operating a point-of-sale (POS) system. Required Skills:

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions that lead to satisfaction and repeat business.

• Basic Computer Skills: Proficiency in using computers for order entry, POS operations, and potentially basic inventory management software.

• Basic Measuring Skills: Accurate and consistent ability to measure dimensions for framing projects.

• Equipment Operation: Ability to safely and effectively operate framing equipment, including but not limited to glass cutters and potentially heat presses.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, with a track record of meeting sales targets.

• Framing Knowledge: Familiarity with framing techniques, materials, and design principles is a significant asset.

• Product Knowledge Acquisition: Aptitude for quickly learning about a wide range of art supplies, craft materials, and framing products.

• Teamwork & Collaboration: Ability to work effectively with a team, contributing to a positive and productive store environment.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" from the original description have been translated into "Required Skills" and "Preferred Skills" respectively, with added context relevant to operations and retail. "Basic computer skills" and "basic measuring skills" are explicitly listed as required, while "retail experience" and "selling products and/or services" are categorized as preferred.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate:
  • Customer Interaction Success: Examples of how you've built customer relationships or resolved customer issues effectively.
  • Process Adherence: Instances where you've followed Standard Operating Procedures (SOPs) or implemented specific workflows to achieve desired outcomes.
  • Quality Output: Any personal or professional work where attention to detail and quality were paramount.
  • Problem-Solving Aptitude: Situations where you identified a problem and implemented a solution, particularly in a customer service or operational context.

Process Documentation:

• The role requires adherence to established Standard Operating Procedures (SOPs) for all key activities, including:
  • Customer Service Flow: Understanding and executing the customer interaction process from greeting to sale completion.
  • Framing Order Workflow: Following the step-by-step process for taking, producing, and fulfilling framing orders accurately and on time.
  • Inventory Management: Participating in stock room organization, replenishment, and truck un-loading processes according to defined procedures.
  • Point of Sale Operations: Executing cash handling and transaction processing according to company guidelines.

📝 Enhancement Note: This section is tailored to an entry-level retail operations role. The emphasis is on the understanding and adherence to documented processes (SOPs) rather than the creation of process documentation itself. The "Portfolio Essentials" are framed as ways to demonstrate relevant skills rather than requiring a formal, pre-built portfolio, which is typical for this level.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $12.00 - $16.00 per hour.

• Methodology: This estimate is based on typical entry-level retail associate wages in the Northville, Michigan area, considering the cost of living and the nature of the role (combining customer service, sales, and some technical operation). Research was conducted using aggregated data from job boards and salary aggregators for similar retail positions in the region. This range accounts for variations in experience and performance.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued paid time off for vacation, personal days, and sick leave.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services, encouraging personal creativity and savings.

• Retirement Savings Plan: Potential for a 401(k) or similar retirement savings option.

• Life Insurance and Disability: Options for additional protection.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

Working Hours:

• Full-Time: Approximately 40 hours per week.

• Flexibility: Work hours include nights, weekends, and early mornings, requiring flexibility to meet store operational needs and customer traffic patterns.

📝 Enhancement Note: A salary range has been estimated based on publicly available data for similar roles in the specified location. The benefits listed are directly extracted from the provided company description, and the working hours detail has been expanded to include the requirement for flexibility common in retail environments.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating a vast network of stores and an online presence.

Company Size: Large (over 1,000 employees globally, with a significant number of retail locations). This implies established operational processes, structured training programs, and opportunities for advancement within a large corporate framework.

Founded: 1973. With a long history, Michaels has developed robust business practices, a well-defined brand identity, and a deep understanding of its customer base.

Team Structure:

• Store-Level Operations: The Framer will be part of a store team, reporting to store leadership (e.g., Store Manager, Assistant Manager, or Framing Department Lead if applicable).

• Cross-Functional Collaboration: Works closely with fellow sales associates, cashiers, and potentially stock associates to ensure smooth daily operations, customer satisfaction, and efficient store management.

• Departmental Focus: Specific focus on the framing department, requiring close collaboration with team members to manage inventory, production schedules, and customer consultations within that area.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions that fuel creativity and celebration for customers.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) ensures consistent service delivery, product quality, and operational efficiency across all locations.

• Data-Informed Merchandising: While not a data analyst role, the position contributes to store performance through effective merchandising and sales execution, indirectly supporting data-driven retail strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's industry, size, and founding date are used to infer the operational environment. The "Team Structure" and "Methodology" sections are built upon these inferences and the job description's operational focus, highlighting the structured, customer-centric, and process-driven nature of retail operations at Michaels.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations and customer service field. It serves as a foundational stepping stone, providing practical experience in customer interaction, sales, product knowledge, and operational execution within a large retail organization.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a designated Department Manager (e.g., Framing Manager, if such a role exists at the specific store location). This structure provides direct oversight and guidance for daily tasks and performance.

Operations Impact: The Framer's impact is primarily felt at the store level. By delivering excellent customer service, creating high-quality custom framing solutions, and maintaining store standards, they directly contribute to:

• Customer Satisfaction & Loyalty: Building relationships that encourage repeat business and positive word-of-mouth referrals.

• Revenue Generation: Driving sales through effective consultation, upselling, and cross-selling of framing services and related products.

• Store Presentation & Efficiency: Ensuring the store is visually appealing, well-stocked, and operationally sound, which enhances the overall shopping experience and operational flow.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, advanced sales consultation, and point-of-sale systems.

• Advancement within Store: Potential to move into roles such as Lead Framer, Key Holder, or Assistant Manager, taking on more responsibility for store operations, team leadership, and performance metrics.

• Cross-Departmental Experience: Exposure to various aspects of retail operations, potentially leading to opportunities in other departments or specialized roles within Michaels.

• Specialized Training: Access to training programs offered by Michaels, including those focused on sales, customer service, and potentially leadership development.

📝 Enhancement Note: This section analyzes the role's position within a career path, focusing on the practical skills gained, the direct impact on store operations and revenue, and the potential for advancement within Michaels' retail structure. The "Operations Impact" is defined in terms of tangible contributions to the business.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area within the store.

Office Location(s): The specific store location is Northville, Michigan. This is a customer-facing environment with dedicated sections for product display, customer consultation, and operational support.

Workspace Context:

• Collaborative Environment: The framing area and sales floor are dynamic spaces that require constant interaction with customers and other team members. This fosters a collaborative atmosphere where teamwork is essential for efficient operations and customer service.

• Tools & Technology: Access to a range of tools and technology including framing equipment (glass cutters, heat presses, mat cutters), POS systems, basic computer terminals, and potentially inventory management devices.

• Customer Interaction Focus: The workspace is designed to facilitate customer engagement, from initial consultations in the framing area to checkout at the POS. This necessitates strong interpersonal skills and the ability to manage multiple customer interactions simultaneously.

Work Schedule:

• Full-Time: Standard expectation is 40 hours per week.

• Varied Shifts: Requires flexibility to work various shifts, including evenings, weekends, and early mornings, to accommodate customer traffic and store operational needs. This variability is typical for roles in the retail sector.

📝 Enhancement Note: The "Work Environment" is described based on the context of a retail store, emphasizing the customer-facing nature, the specific tools and technology available in a framing department, and the typical scheduling demands of a full-time retail position.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application review and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Typically includes one or more interviews with store management (e.g., Store Manager, Assistant Manager). This stage will focus on:

  • Behavioral Questions: Assessing customer service philosophy, problem-solving skills, teamwork, and adaptability (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Presenting scenarios related to framing sales, customer issues, or operational challenges to gauge judgment and decision-making.
  • Skills Assessment: Discussion of basic computer skills, measuring abilities, and any experience with framing equipment.

• Practical Demonstration (Potential): For framing roles, there might be a brief hands-on assessment or discussion about operating specific equipment or demonstrating measuring techniques.

• Final Interview/Offer: May involve a final conversation with higher-level management or HR, followed by a job offer contingent on background checks.

Portfolio Review Tips:

• Focus on Demonstrable Skills: Since this is an entry-level role, a formal portfolio isn't expected.

Instead, prepare to discuss your skills and experiences that align with the job requirements.

• Customer Service Stories: Have 2-3 concrete examples ready that illustrate your ability to:

  • Build rapport with customers.
  • Solve customer problems effectively.
  • Go the extra mile to ensure customer satisfaction.

• Operational Awareness: Be ready to talk about your understanding of retail operations, even from a customer perspective (e.g., importance of a clean store, well-stocked shelves, efficient checkout).

• Framing Interest: Express genuine enthusiasm for the custom framing aspect of the role and your willingness to learn the craft. If you have any personal projects involving framing or crafting, be prepared to mention them.

Challenge Preparation:

• Situational Scenarios: Anticipate questions about how you would handle common retail situations, such as:

  • A customer who can't find a product.
  • A customer who is unhappy with a framing order.
  • Managing multiple customers at once.
  • Ensuring the framing area is organized and presentable.

• Process Adherence: Be ready to discuss why following procedures (SOPs) is important in a retail environment and demonstrate that you understand the need for consistency.

• Sales Approach: Think about how you would approach a customer to discuss custom framing, focusing on understanding their needs rather than just pushing a product.

📝 Enhancement Note: The interview and portfolio advice is tailored for an entry-level retail operations role, focusing on behavioral and situational questions, and emphasizing the discussion of relevant experiences rather than a formal portfolio. The "Portfolio Review Tips" are framed as ways to demonstrate skills verbally.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: Essential for precisely cutting glass or acrylic to size for frames.
  • Heat Press: Used for applying adhesive or heat-activated materials in the framing process.
  • Mat Cutter: For precise cutting of mat boards to create professional-looking openings for artwork.
  • Frame Assembly Tools: Various tools for assembling frames, including saws, jointers, and fasteners.

• Point of Sale (POS) System: Used for processing customer transactions, managing sales, and handling cash and credit card payments.

• Basic Computer Access: For order entry, inventory lookup, and potentially internal communication or training modules.

Analytics & Reporting:

• While this role does not directly manage analytics, understanding that store performance is tracked via POS data and inventory reports is beneficial. The Framer contributes to these reports through accurate sales and inventory transactions. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology implies a customer-centric approach, potentially supported by basic CRM functionalities within the POS or a separate system to track customer preferences and order history.

• Automation: Limited direct automation for this role, beyond the efficiency gains provided by modern POS systems. Focus is on manual execution of processes and operations.

📝 Enhancement Note: This section is highly specific to the tools and technology used in a custom framing retail environment. The emphasis is on the hands-on equipment and the POS system, as these are the primary operational tools for this role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing the customer experience, fostering creativity, and ensuring satisfaction with every interaction and product.

• Quality & Craftsmanship: A commitment to producing high-quality custom framing solutions that meet professional standards.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals, support each other, and create a positive work environment.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all aspects of the job.

• Efficiency & Productivity: Striving for operational excellence, managing time effectively, and contributing to the store's overall productivity.

Collaboration Style:

• Customer-Centric Collaboration: Team members work together to ensure a seamless customer journey, from initial greeting to final purchase, with a focus on providing comprehensive solutions.

• Process-Oriented: Collaboration often involves following established procedures together, especially during busy periods, stock unloads, or complex framing orders.

• Mutual Support: A culture where team members are encouraged to assist each other, share knowledge, and contribute to a positive and supportive atmosphere.

📝 Enhancement Note: The "Operations Values" are derived from the company's stated purpose ("fuel the joy of creativity and celebration") and the inherent requirements of a retail framing role. The "Collaboration Style" reflects the team-based nature of store operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales consultations, framing production, and general store maintenance simultaneously.

• Managing Customer Expectations: Effectively communicating the possibilities and limitations of custom framing, especially regarding timelines and pricing, to ensure customer satisfaction.

• Learning Technical Skills: Mastering the operation of various framing equipment and techniques to produce high-quality work consistently.

• Adapting to Peak Seasons: Handling increased customer traffic and demand during holidays and peak crafting seasons, requiring efficient time management and prioritization.

• Maintaining Quality Under Pressure: Ensuring that the standard of work does not decrease during busy periods.

Learning & Development Opportunities:

• Framing Craftsmanship: Deepen expertise in custom framing design, material selection, and advanced production techniques.

• Sales & Customer Engagement: Enhance consultative selling skills, learn advanced customer relationship management strategies, and improve closing techniques.

• Retail Operations Management: Gain experience in inventory control, visual merchandising, loss prevention, and potentially supervisory skills.

• Product Knowledge Expansion: Become an expert in Michaels' vast product catalog, including art supplies, craft materials, and home décor.

• Company-Specific Training: Utilize available training resources for new products, operational updates, and career development.

📝 Enhancement Note: This section identifies potential operational challenges inherent in the role and outlines specific growth avenues within the context of retail operations and custom framing.

💡 Interview Preparation

Strategy Questions:

• Customer Service Philosophy: "How do you approach building rapport with customers, especially those who may be unsure of what they need?" (Prepare to discuss active listening, asking open-ended questions, and offering solutions.)

• Problem-Solving in Retail: "Describe a time you encountered a challenge with a customer's request or a product issue. How did you resolve it?" (Focus on a situation where you took initiative, communicated effectively, and achieved a positive outcome.)

• Sales Approach: "When a customer is looking at custom framing options, what steps would you take to guide them towards the best solution for their artwork?" (Emphasize understanding the artwork, budget, and desired aesthetic.)

• Teamwork & Collaboration: "How do you contribute to a positive and productive team environment in a retail setting?" (Highlight your willingness to help others, share tasks, and maintain a positive attitude.)

Company & Culture Questions:

• Understanding Michaels: "What do you know about Michaels and why are you interested in working here?" (Research the company's mission, values, and product offerings. Connect your interests to their focus on creativity and celebration.)

• Role Understanding: "What aspects of the Full Time Framer role appeal to you most?" (Showcase your understanding of the blend of customer service, sales, and hands-on work.)

• Adaptability: "Retail environments can be fast-paced. How do you handle busy periods and shifting priorities?" (Demonstrate your ability to stay organized and focused under pressure.)

Portfolio Presentation Strategy:

• Verbal Anecdotes: Prepare 2-3 concise stories that highlight your customer service skills, problem-solving abilities, and any relevant hands-on experience (even personal projects).

• Highlighting Key Skills: Be ready to speak to your proficiency in basic computer skills, measuring, and any experience with tools or equipment.

• Enthusiasm for Framing: Clearly articulate your interest in learning and contributing to the custom framing department. If you have any personal crafting or art experience, mention it as it demonstrates a relevant passion.

📝 Enhancement Note: Interview preparation advice is tailored to the specific role and company, focusing on common retail interview themes and providing actionable tips for crafting strong responses.

📌 Application Steps

To apply for this operations position:

• Submit Your Application: Complete and submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Ensure your resume clearly highlights relevant customer service experience, any sales achievements, and any technical skills (even basic computer or measuring proficiency). Tailor it to emphasize customer engagement and attention to detail.

• Prepare Your Stories: Think of specific examples demonstrating your customer service skills, problem-solving abilities, and teamwork. These will be crucial for behavioral interview questions.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer celebration.

• Practice Your Responses: Mentally rehearse answers to common interview questions, focusing on clarity, conciseness, and relevance to the Framer role. Be ready to discuss your interest in custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.