UX Researcher- JPM Personal Investing- Senior Associate

JPMorgan Chase & Co.
Full-time•London, United Kingdom

📍 Job Overview

Job Title: UX Researcher - JPM Personal Investing - Senior Associate

Company: JPMorgan Chase & Co.

Location: London, England, United Kingdom

Job Type: Full time

Category: User Experience Research / Product Insights

Date Posted: 2026-07-28

Experience Level: Mid-Senior Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

  • Drive customer-centric product development by conducting in-depth user research for J.P. Morgan Personal Investing, a leading digital wealth manager.

  • Lead the planning and execution of both generative and evaluative research initiatives to uncover user needs, behaviors, and motivations.

  • Collaborate closely with cross-functional teams including Product, Design, Engineering, Marketing, and Commercial to translate research insights into actionable product strategies and improvements.

  • Champion the voice of the customer throughout the entire product development lifecycle, from strategic scoping to design and delivery, ensuring real user needs are reflected in all decisions.

📝 Enhancement Note: This role is positioned within a financial services context, specifically focusing on digital wealth management. The emphasis on "customer-centricity" and "customer-led products and services" indicates a strong need for a researcher who can advocate for users within a complex, regulated industry. The "Senior Associate" title suggests a mid-level role with a requirement for leading research projects and influencing stakeholders, rather than just executing tasks.

📈 Primary Responsibilities

  • Partner with Design, Product Management, and other Researchers to prioritize research opportunities, aligning them with business objectives in a dynamic environment.

  • Develop comprehensive research plans, defining appropriate methodologies (e.g., interviews, surveys, diary studies, workshops, usability testing) to address specific product and business questions.

  • Independently lead and execute both generative research to explore new opportunities and understand user needs, and evaluative research to test and refine existing products and features.

  • Deepen the understanding of the target audience for J.P. Morgan Personal Investing's products, services, and features, refining personas and user journey maps.

  • Translate complex technical and business requirements into effective research designs that yield relevant and actionable insights.

  • Act as a key advocate for user insights, guiding product and business teams on how to effectively leverage data and research findings to inform strategic decisions and product roadmaps.

  • Communicate research findings, insights, and recommendations clearly and persuasively to a diverse range of stakeholders, including senior leadership.

  • Contribute to the development and refinement of best practices, research methodologies, and frameworks to enhance research efficiency and impact across the organization.

  • Foster a strong "customer-first" culture by consistently advocating for user needs and promoting a shared understanding of customer perspectives.

📝 Enhancement Note: The primary responsibilities highlight a blend of strategic research leadership and hands-on execution. The expectation to "lead and advise on research

Application Requirements

Requires a Bachelor's degree in HCI, Psychology, Sociology, or a related field with experience in exploratory and evaluative research methods. Proficiency in English is required, while German or Spanish language skills and financial services experience are preferred.