Full-time Framer

📍 Job Overview

Job Title: Full-time Framer

Company: Michaels Stores

Location: Dunn, NC, United States

Job Type: FULL_TIME

Category: Retail Operations / Art & Design

Date Posted: 2026-06-05

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Custom Framing Expertise: Drive sales and production by creating memorable framing solutions, building strong customer relationships through personalized design consultations.

• Customer-Centric Service: Provide exceptional customer service, assisting shoppers in locating products, offering solutions, and ensuring a positive in-store experience.

• Operational Excellence: Maintain store standards, including merchandising, inventory replenishment (SISO and Directed Replenishment), and a clean, safe, and clutter-free environment.

• Retail Operations Proficiency: Execute daily retail tasks such as operating the cash register, handling cash transactions, assisting with Omni-channel processes, and participating in truck unloads and stocking.

📝 Enhancement Note: While the title "Framer" suggests a specialized skill, the description clearly indicates this role is a blend of custom framing sales, direct customer engagement, and general retail operations. The emphasis on "building customer relationships" and "sales and production results" points to a revenue-generating aspect within the framing department, requiring strong sales acumen alongside technical framing skills. The "Elevated ABC Deliver" is a proprietary program, likely focused on consultative selling and customer experience within the framing context.

📈 Primary Responsibilities

• Consultative Framing Sales: Engage customers in the framing department, understanding their needs and art to deliver tailored custom framing solutions and achieve sales targets.

• Production and Quality Control: Complete all framing orders with a high degree of quality, adhering to established standards and ensuring timely delivery to customers.

• Store Presentation and Merchandising: Maintain the ready-made frame department, SISO (Sales In, Stock Out), and Directed Replenishment areas to ensure visual appeal and product availability.

• Customer Engagement and Support: Provide friendly and proactive customer service throughout the store, assisting with product location, offering solutions, and ensuring a well-merchandised and in-stock environment.

• Operational Task Execution: Adhere to Standard Operating Procedures (SOPs) for all activities, including cash handling, truck unloads, stocking, and assisting with Omni-channel fulfillment.

• Team Collaboration and Compliance: Support company programs related to shrink and safety, interact respectfully with colleagues, and uphold company policies and values.

📝 Enhancement Note: The "Major Activities" section details a broad range of responsibilities that extend beyond just framing. The emphasis on "Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers" highlights a sales-driven approach to custom framing, suggesting that generating revenue is a primary objective. The inclusion of "truck un-load and stocking processes" and "operate cash register and execute cash handling" indicates that this role requires versatility and a willingness to contribute to overall store operations.

🎓 Skills & Qualifications

Education: No specific educational degree is listed as a requirement, but a general understanding of basic academic principles is assumed for fulfilling job duties.

Experience:

• Required: Demonstrated experience in basic computer skills and basic measuring skills. Proficiency in operating framing equipment and a glass cutter is essential.

• Preferred: Prior retail experience is advantageous. Experience in selling products and/or services directly to customers is highly preferred.

Required Skills:

• Custom Framing Execution: Ability to operate framing equipment and glass cutters to produce custom framing orders.

• Customer Service Excellence: Skill in engaging customers, understanding their needs, and providing solutions in a retail environment.

• Sales Acumen: Aptitude for selling products and services, particularly in a consultative manner, to achieve sales and production targets.

• Measuring and Calculation: Accurate basic measuring skills for framing projects.

• Technical Proficiency: Basic computer skills for operational tasks.

• Cash Handling: Competence in operating a cash register and executing cash handling procedures accurately.

Preferred Skills:

• Retail Sales Experience: Proven track record in a retail sales environment, ideally with a focus on consultative selling.

• Visual Merchandising: Understanding of how to present products attractively in a retail setting.

• Inventory Management: Familiarity with stock management principles, including SISO and Directed Replenishment.

📝 Enhancement Note: The "Minimum Type of experience" and "Physical Requirements" sections clearly define the essential technical and physical capabilities. The "Preferred Type of experience" suggests that candidates with direct sales backgrounds will be more competitive. The integration of "Elevated ABC Deliver" implies a need for candidates who can adapt to specific sales methodologies and customer engagement strategies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Custom Framing Project Showcase: While a formal portfolio isn't explicitly requested, candidates are encouraged to highlight any examples of custom framing projects they have completed, showcasing their design aesthetic and technical execution.

• Customer Service Scenarios: Be prepared to discuss specific instances where you successfully built customer relationships and provided effective solutions to meet their needs.

• Sales Achievement Examples: If possible, quantify past sales successes, particularly in retail or service environments, demonstrating your ability to meet and exceed targets.

• Operational Efficiency: Provide examples of how you have contributed to maintaining store standards, managing inventory, or improving operational processes in previous roles.

Process Documentation:

• Workflow Adherence: Demonstrate understanding and adherence to Standard Operating Procedures (SOPs) for all job functions, from customer interaction to cash handling and production.

• Quality Control in Production: Explain your approach to ensuring high-quality output in custom framing orders, emphasizing attention to detail and accuracy.

• Customer Journey Mapping: Be ready to articulate how you guide a customer through the custom framing process, from initial consultation to order completion.

📝 Enhancement Note: The job description does not explicitly require a formal portfolio. However, for a role that combines sales, design, and operations, candidates are strongly advised to prepare examples of their work and customer interaction successes. This could include photos of framing projects, specific sales achievements, or descriptions of how they've improved store operations in past roles. The emphasis on SOPs suggests a need for candidates who can follow established processes diligently.

💵 Compensation & Benefits

Salary Range: As this is a retail position with varying levels of experience, a precise salary range is not provided. However, based on similar full-time retail associate roles in Dunn, NC, with framing responsibilities, the estimated annual salary range is between $28,000 and $38,000. This estimate considers the experience level (0-2 years), the specific skills required (framing, sales), and the general cost of living in the Dunn, NC area.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision insurance.

• Paid Time Off (PTO): Generous time off benefits for both full-time and part-time team members.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Significant discounts on Michaels products and services.

• Retirement Savings: Potential for retirement savings plans (specifics not detailed).

• Other Perks: Access to various other benefits and programs designed to support team member well-being.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. Work schedules may include nights, weekends, and early mornings, reflecting the operational needs of a public retail store. Flexibility in scheduling is expected.

📝 Enhancement Note: The provided benefits are listed in the company description. The salary estimate is based on general knowledge of full-time retail associate roles in similar markets and experience levels. For a definitive salary figure, candidates should inquire during the interview process. The mention of "robust benefits for both full-time and part-time Team Members" suggests a strong commitment to employee welfare.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail/Manufacturing. Michaels Stores is a leading North American retailer specializing in arts, crafts, and home décor. The company also operates Artistree, a custom framing manufacturer, indicating a vertically integrated approach to its framing business.

Company Size: Large (over 10,000 employees). Michaels operates over 1,300 stores across North America, employing a substantial workforce.

Founded: 1973. Headquartered in Irving, Texas, Michaels has a long-standing history in the retail and creative industries.

Team Structure:

• Store-Level Operations: The Framer will be part of a store team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Manager or designated lead.

• Cross-Functional Collaboration: This role requires collaboration with other store associates for general retail tasks, customer assistance, and operational support (e.g., truck unloads, stocking).

• Customer-Facing Focus: The culture emphasizes direct customer interaction, relationship building, and a passion for creativity and celebration.

Methodology:

• Customer-Centric Approach: The company prioritizes creating memorable customer experiences, particularly through personalized services like custom framing.

• Process-Oriented Operations: Adherence to Standard Operating Procedures (SOPs) is critical for ensuring consistency, quality, and compliance across all store functions.

• Data-Informed Decisions: While not explicitly detailed for this role, retail operations generally rely on sales data, inventory metrics, and customer feedback to drive performance.

Company Website: www.michaels.com

📝 Enhancement Note: The company description highlights a purpose of "fueling the joy of creativity and celebration." This suggests a workplace culture that values creativity, community, and positive customer interactions. The integration of Artistree indicates a strong emphasis on the quality and craft behind their framing services.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level to Junior Associate. This role is positioned at the foundational level within the retail operations and specialized framing department. It's suitable for individuals beginning their careers or those with limited experience seeking to develop skills in customer service, sales, and hands-on craft.

Reporting Structure: The Framer will report to store management (e.g., Store Manager, Assistant Manager) and likely receive direct guidance and task assignment from a Framing Department Manager or Supervisor. Collaboration with fellow store associates is also a key aspect of the daily workflow.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall store efficiency and customer satisfaction by maintaining operational standards and providing excellent service. Successful execution of framing orders and customer engagement can lead to repeat business and positive word-of-mouth referrals.

Growth Opportunities:

• Specialization: Develop advanced custom framing skills, potentially becoming a go-to expert within the department.

• Sales Progression: Advance into roles with higher sales targets or commission potential within the framing department or other specialized areas.

• Leadership Development: Opportunities to move into supervisory or management roles within the store (e.g., Framing Department Manager, Assistant Store Manager), requiring further development in leadership, team management, and operational oversight.

• Cross-Training: Gain experience in various store functions, broadening skill sets for diverse retail career paths.

📝 Enhancement Note: The emphasis on "sales and production results" and the mention of "Elevated ABC Deliver" suggest that performance in this role is measured by both customer satisfaction and revenue generation. Growth is likely tied to demonstrated success in these areas and the willingness to take on more responsibility.

🌐 Work Environment

Office Type: Public Retail Store. The primary work environment is a customer-facing retail store setting.

Office Location(s): Store - 2210 W. Cumberland St., Dunn, NC. The specific store location is in Dunn, North Carolina.

Workspace Context:

• Customer Interaction Space: The majority of the work involves direct interaction with customers in a public retail environment, including the framing consultation area.

• Production Area: A dedicated frame shop area is equipped with framing equipment and a glass cutter. This space requires careful attention to safety protocols.

• Stockroom Environment: Some stock rooms may not be climate-controlled, and the role involves working in these areas for stocking and inventory management.

• Collaborative Atmosphere: The role requires teamwork with other store associates to ensure smooth store operations and excellent customer service.

Work Schedule: The work schedule includes nights, weekends, and early mornings, aligning with retail operating hours. Flexibility is a key requirement of the role.

📝 Enhancement Note: The description explicitly mentions that "all public areas are climate controlled," but "some stock rooms may not be." This indicates a need for adaptability to varying environmental conditions within the store. The presence of framing equipment like a glass cutter highlights the specialized nature of parts of the workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application and screening process to assess basic qualifications and experience.

• In-Person Interview: Expect one or more interviews at the store location. This will likely involve discussions about customer service experience, sales aptitude, and familiarity with framing or craft products. You may meet with the Store Manager, Assistant Manager, or Framing Department Manager.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to operating framing equipment.

• Situational Questions: Be prepared for questions about how you would handle common customer service scenarios, sales challenges, or operational tasks.

Portfolio Review Tips:

• Visual Examples: While not mandatory, bring photos of custom framing projects you've completed, if available. This can visually demonstrate your design sense and technical execution.

• Sales Success Stories: Prepare to share specific examples of successful sales interactions, highlighting how you met customer needs and achieved sales goals. Quantifiable results (e.g., "increased sales by X%") are impactful.

• Operational Contributions: Be ready to describe instances where you improved store presentation, managed inventory effectively, or contributed to efficient store operations.

• Resume Highlights: Ensure your resume clearly details any relevant framing, retail, sales, or customer service experience, using keywords from the job description.

Challenge Preparation:

• Customer Scenario Role-Play: Practice how you would engage a customer interested in custom framing, from understanding their needs to proposing solutions and closing the sale.

• Problem-Solving: Be ready to discuss how you would handle a customer complaint, an out-of-stock situation, or a production delay.

• Technical Aptitude: Familiarize yourself with basic framing terminology and processes if you have limited prior experience.

📝 Enhancement Note: Given the sales and service components, interviewers will likely assess not only technical framing ability but also sales personality and customer interaction skills. Preparing to discuss "Elevated ABC Deliver" or similar customer engagement strategies, even if you don't know the exact program, by focusing on consultative selling and relationship building, will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specific machinery and tools used for cutting mats, assembling frames, and finishing custom framing orders. This includes a glass cutter as explicitly mentioned.

• Cash Register/POS System: For processing sales transactions, handling cash, credit, and other payment methods.

• Basic Computer Skills: Likely involves using internal systems for order entry, inventory lookups, and potentially basic communication.

Analytics & Reporting:

• Sales Tracking Systems: Used to monitor individual and departmental sales performance against targets.

• Inventory Management Software: For tracking stock levels, managing replenishment (SISO, Directed Replenishment), and identifying product needs.

CRM & Automation:

• Customer Relationship Management (CRM) Principles: While not a dedicated CRM system for this role, the "Elevated ABC Deliver" program likely incorporates CRM principles for building customer relationships and tracking interactions.

• Order Management System: To input, track, and manage custom framing orders from creation to completion.

📝 Enhancement Note: The job description specifically mentions "framing equipment and glass cutter" and "basic computer skills." The "Elevated ABC Deliver" program is a key operational tool for customer engagement and sales. While advanced analytics and CRM tools might be used at higher levels, this role focuses on the direct application of these principles in a customer-facing and production context.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building strong relationships through personalized service and quality framing solutions.

• Creativity and Passion: Embracing the company's mission to "fuel the joy of creativity and celebration" by assisting customers with their creative projects.

• Teamwork and Respect: Collaborating effectively with colleagues and maintaining a positive, respectful, and accepting environment.

• Accountability and Compliance: Adhering to Standard Operating Procedures (SOPs), company policies, and safety/shrink programs.

• Efficiency and Quality: Striving for high-quality production in framing while contributing to efficient store operations.

Collaboration Style:

• Cross-Functional Support: Willingness to assist team members across different store functions as needed.

• Customer-Centric Collaboration: Working together to ensure a seamless and positive experience for every customer, especially those seeking custom framing services.

• Process Adherence: Collaborating to ensure all operational processes are followed consistently and correctly.

📝 Enhancement Note: The company's stated purpose ("fuel the joy of creativity and celebration") and emphasis on "all Team Members and all customers to create, innovate and be better together" suggest a culture that values inclusivity, creativity, and collaborative improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing both the consultative sales aspect of custom framing and the timely, high-quality production of orders.

• Diverse Customer Needs: Catering to a wide range of customer tastes, budgets, and project complexities in custom framing.

• Physical Demands: Meeting the physical requirements of the job, including standing for long periods, lifting heavy items, and working with tools.

• Maintaining Standards: Consistently adhering to SOPs and quality standards across all tasks, from framing to customer service and store upkeep.

• Adapting to New Programs: Learning and effectively implementing proprietary sales programs like "Elevated ABC Deliver."

Learning & Development Opportunities:

• Framing Techniques: Mastering advanced custom framing techniques, mat cutting, and assembly.

• Sales & Customer Engagement: Developing consultative selling skills and learning effective customer relationship management strategies.

• Retail Operations: Gaining comprehensive experience in various retail operations, including merchandising, inventory control, and POS systems.

• Product Knowledge: Deepening understanding of art, framing materials, and design principles.

• Career Advancement: Potential pathways to leadership roles within Michaels stores, leveraging acquired skills and experience.

📝 Enhancement Note: The primary challenge will be integrating the distinct skill sets of a craftsperson (framer) with those of a salesperson and general retail associate. Growth opportunities are clearly linked to mastering these combined skills and demonstrating leadership potential.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find the perfect solution for their needs. How did you approach the sale?" (Focus on consultative selling, understanding needs, and closing.)

• Problem-Solving: "Imagine a customer is unhappy with their custom framing order. How would you handle the situation?" (Emphasize empathy, active listening, and finding solutions according to company policy.)

• Operational Understanding: "What is your experience with operating equipment like a glass cutter or POS system? How do you ensure accuracy in your work?" (Highlight attention to detail, safety, and adherence to procedures.)

• Teamwork: "How do you contribute to a positive team environment in a retail setting?" (Discuss collaboration, support, and respectful communication.)

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, specifically in a framing role?" (Connect your passion for creativity, art, or customer service to Michaels' mission.)

• Adaptability: "How do you adapt to new processes or sales programs like 'Elevated ABC Deliver'?" (Show willingness to learn and embrace company initiatives.)

• Values Alignment: "How do you embody values like customer focus, creativity, and teamwork in your work?" (Provide specific examples.)

Portfolio Presentation Strategy:

• Visual Aids: If you have photos of framing projects, be ready to show them and explain your design choices and the customer's project goals.

• STAR Method: For behavioral questions, use the STAR method (Situation, Task, Action, Result) to structure your answers, particularly for sales and customer service examples.

• Enthusiasm for Craft: Convey genuine interest in the art of framing and helping customers bring their creative visions to life.

• Operational Awareness: Demonstrate an understanding of the importance of SOPs, safety, and store presentation.

📝 Enhancement Note: Be prepared to discuss your understanding of customer service in a retail environment and your ability to translate customer needs into tangible sales and production outcomes. Highlighting any experience with artistic endeavors or detailed craft work will be beneficial.

📌 Application Steps

To apply for this Full-time Framer position:

• Submit Your Application: Complete and submit your application online through the Michaels Careers portal.

• Tailor Your Resume: Ensure your resume clearly highlights any experience in custom framing, retail sales, customer service, or operational tasks. Use keywords from the job description such as "custom framing," "sales," "customer service," "measuring skills," and "retail operations."

• Prepare for Interview Questions: Practice answering common interview questions related to customer service, sales, problem-solving, and teamwork using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' products, services, and company mission. Understand their commitment to creativity and customer experience.

• Gather Portfolio Examples (Optional but Recommended): If you have photos of custom framing projects or can articulate specific sales achievements, have these ready to discuss during an interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.