UX Design Lead

📍 Job Overview

Job Title: UX Design Lead

Company: IMPACT

Location: Copenhagen, Capital Region of Denmark, Denmark

Job Type: FULL_TIME

Category: UX/Product Design Leadership

Date Posted: 2026-06-08T09:16:47

Experience Level: 10+ Years

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end design of digital experiences and platforms that redefine commerce for clients, blending user needs with business ambitions and technological opportunities.

• Drive strategic UX initiatives, from user research and concept development to detailed interaction design and validation, ensuring measurable impact.

• Champion user-centered design principles and innovative methodologies to elevate the quality and effectiveness of digital solutions.

• Contribute to the growth and evolution of IMPACT's UX practice by mentoring colleagues, developing standards, and fostering a culture of continuous improvement.

📝 Enhancement Note: This role is positioned as a leadership opportunity within UX, requiring not only strong design execution but also strategic vision, client-facing skills, and the ability to influence and mentor. The focus on "digital commerce" and "next era of commerce" suggests a need for a candidate with a strong understanding of evolving market trends and business models within this sector.

📈 Primary Responsibilities

• Spearhead user research initiatives, employing qualitative and quantitative methods to ensure concepts and solutions are rigorously validated against real user needs and behaviors.

• Facilitate collaborative workshops and design sprints that effectively align client needs, business objectives, and technological feasibility to drive impactful solutions.

• Develop and articulate comprehensive experience strategies and digital concepts that deliver demonstrable value for both end-users and the business.

• Continuously challenge existing assumptions and explore innovative approaches, methodologies, and technologies to push the boundaries of digital experiences.

• Translate intricate business challenges into intuitive user journeys, robust information architectures, clear interaction patterns, and compelling experience concepts.

• Design holistic, interconnected user experiences across various digital touchpoints, including web, mobile applications, and other digital platforms.

• Apply structured thinking, established UX methodologies, and a systems-oriented approach to bring clarity to complex design problems.

• Collaborate closely with cross-functional teams comprising consultants, strategists, engineers, and other designers to ensure exceptional user experience throughout the entire product lifecycle.

• Actively contribute to the ongoing development and refinement of UX practices at IMPACT by strengthening methodologies, establishing standards, and promoting best practices across projects and teams.

• Maintain a curious mindset, staying abreast of emerging technologies, evolving customer behaviors, and industry advancements to translate new opportunities into enhanced user experiences.

• Mentor junior designers and colleagues, actively contributing to the upskilling and development of UX capabilities across the broader IMPACT organization.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design leadership and strategic practice development. The emphasis on "measurable impact," "measurable value," and "systems oriented approach" points towards a need for a candidate who can connect design outcomes to business results and understand complex digital ecosystems.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and demonstrable experience in UX design, User-Centered Design, Design Thinking, or Service Design principles are paramount.

Experience: 8+ years of progressive experience in User Experience (UX) design, with a preference for candidates coming from agency, consultancy, or digital product development environments.

Required Skills:

• Extensive experience in digital solution design across a variety of digital channels and platforms.

• Proficiency in user research methodologies, including planning, execution, and analysis of findings.

• Expertise in interaction design, wireframing, prototyping, and user validation techniques.

• Proven ability to facilitate impactful workshops and effectively communicate design decisions and rationale to diverse client and stakeholder groups.

• Deep understanding and practical application of user-centered design (UCD), design thinking, and service design principles.

• Demonstrated experience working effectively in cross-disciplinary, agile team environments.

• Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively.

• Fluency in both written and spoken Danish and English. Preferred Skills:

• Experience within the digital commerce or e-commerce sector.

• Familiarity with application design principles and best practices.

• Experience with information architecture and content strategy.

• Knowledge of systems thinking and its application in design.

📝 Enhancement Note: The requirement for 8+ years of experience, coupled with the "Lead" title, implies a senior-level candidate expected to contribute strategically and mentor others. The emphasis on agency/consultancy background suggests comfort with client-facing work and dynamic project environments. Fluency in Danish is a key requirement for local client interaction.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong track record of leading complex UX design projects from conception through to launch, showcasing end-to-end ownership.

• Include detailed case studies that highlight your process for understanding user needs, defining problems, ideating solutions, and validating designs.

• Showcase examples of how you have translated business challenges and user insights into intuitive user journeys, information architectures, and interaction designs.

• Present evidence of your ability to design holistic experiences across multiple digital touchpoints, emphasizing consistency and user flow.

• Highlight instances where you have applied user-centered design, design thinking, or service design methodologies to achieve tangible results. Process Documentation:

• Clearly articulate your approach to user research, including the selection of appropriate methods (qualitative/quantitative) and how insights informed design decisions.

• Detail your workshop facilitation techniques and how you drive alignment and co-creation among diverse stakeholders.

• Illustrate your prototyping and validation process, including tools used and how feedback was incorporated to iterate on designs.

• Provide examples of how you have documented design systems, interaction patterns, or user flows to ensure consistency and scalability.

📝 Enhancement Note: The portfolio is critical for this role, serving as the primary evidence of design leadership and process expertise. Candidates should prepare to discuss not just the final designs but the strategic thinking, user research, and iterative process behind them, with a focus on how these elements contributed to business and user value.

💵 Compensation & Benefits

Salary Range: Based on the seniority of the role (10+ years of experience, Lead position), location in Copenhagen, and the specialized nature of UX Design within a consultancy setting, a competitive salary range is estimated. For a UX Design Lead in Copenhagen, salaries typically fall between DKK 550,000 - 850,000 annually, depending on experience, specific skills, and the extent of client-facing responsibilities.

Benefits:

• Comprehensive health insurance and wellness programs.

• Opportunities for professional development, including training, conferences, and certifications.

• Pension scheme contributions.

• Generous paid time off and holiday allowance.

• Potential for performance-based bonuses or profit-sharing.

• Access to modern office facilities and collaborative workspaces.

Working Hours: The standard working hours are typically 40 hours per week, with flexibility often available to accommodate project needs and work-life balance.

📝 Enhancement Note: Salary estimates are based on industry benchmarks for senior UX leadership roles in major European cities, adjusted for the Danish market and cost of living. Benefits are standard for professional roles in Denmark and consultancies, emphasizing professional growth and well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Digital Commerce, Consulting, Experience Design. IMPACT operates at the intersection of these sectors, helping businesses navigate and grow within the evolving landscape of digital commerce.

Company Size: IMPACT is a significant European player, indicated by its "European powerhouse" status and offices across the world. This suggests a large, established organization with a robust infrastructure and a wide range of capabilities.

Founded: IMPACT has been operating for over 25 years, indicating a long history of experience and adaptation in the commerce sector.

Team Structure:

• The UX team is likely composed of specialists in various design disciplines, working in cross-functional teams with consultants, strategists, and engineers.

• The reporting structure for a Lead would typically involve reporting to a Head of Design, Director of UX, or similar senior leadership role, while also mentoring more junior designers.

• Cross-functional collaboration is a cornerstone, with UX designers working closely with client strategists, technical consultants, and development teams to deliver integrated solutions. Methodology:

• IMPACT likely employs data-driven approaches, using user research and analytics to inform design decisions and measure impact.

• Workflow planning and optimization are central, with a focus on agile methodologies and iterative design processes.

• Automation and efficiency practices are implied by their focus on technology and delivering scalable solutions for clients.

Company Website: https://career.impactcommerce.com

📝 Enhancement Note: IMPACT's positioning as a "European powerhouse" and their long history suggest a stable yet forward-thinking company. The emphasis on "clarity and confidence" and "consistency" in their approach points to a culture that values expertise, reliability, and a structured, client-focused methodology.

📈 Career & Growth Analysis

Operations Career Level: This is a senior leadership role within the UX discipline. As a UX Design Lead, you are expected to not only excel in design execution but also to shape strategic direction, mentor team members, and contribute to the firm's overall UX practice development. This level requires strong problem-solving skills, strategic thinking, and the ability to influence clients and internal teams.

Reporting Structure: The UX Design Lead will likely report to a higher-level design leader (e.g., Head of UX, Design Director) and will be responsible for leading project teams and mentoring junior UX designers. Collaboration will be extensive with client-facing consultants and technical teams.

Operations Impact: The UX Design Lead's work directly impacts client success by creating digital experiences that drive engagement, conversion, and customer satisfaction. Their role is crucial in ensuring that IMPACT's solutions deliver tangible business value and a competitive edge for their clients in the digital commerce space.

Growth Opportunities:

• Leadership Advancement: Potential to progress into roles like Head of UX, Director of Design, or practice leadership, managing larger teams and strategic initiatives.

• Specialization & Expertise: Opportunity to deepen expertise in specific areas of digital commerce UX, service design, or emerging technologies.

• Strategic Influence: Contribute to IMPACT's go-to-market strategy for UX services, develop new methodologies, and influence the company's technological and design direction.

• Mentorship & Coaching: Develop strong leadership and coaching skills by guiding and developing emerging talent within the UX team.

📝 Enhancement Note: The role offers a clear path for growth into broader leadership and strategic positions, both within the UX discipline and across the wider consultancy. The emphasis on "shaping the digital experiences" and "driving strategic UX initiatives" indicates significant scope for impact and career development.

🌐 Work Environment

Office Type: The role is based on-site in Copenhagen, suggesting a hybrid or fully office-based work environment. IMPACT's description implies a collaborative office setting designed for teamwork and client engagement.

Office Location(s): The office is located at Laplandsgade 4A, 2300 København, Denmark. This location in Copenhagen likely offers good accessibility via public transport and proximity to business hubs.

Workspace Context:

• The workspace is designed to foster collaboration, with opportunities to interact closely with strategists, designers, consultants, and engineers on a daily basis.

• Access to modern design tools, prototyping software, and potentially advanced research facilities is expected to support the UX design process.

• The environment encourages continuous learning and knowledge sharing, with opportunities to engage with colleagues on new methodologies and industry trends.

Work Schedule: Standard full-time hours (estimated 40 hours/week) are expected, with a degree of flexibility to manage project demands and client needs. The emphasis on agile teams suggests a dynamic and responsive work rhythm.

📝 Enhancement Note: The on-site requirement in Copenhagen indicates a strong emphasis on in-person collaboration, client interaction, and team cohesion, which are often crucial in consultancy environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess relevant experience and alignment with the role's requirements.

• Hiring Manager Interview: A discussion with Emilie Storm (Talent Acquisition Consultant) or a design lead to explore your background, motivations, and initial fit.

• Portfolio Presentation & Case Study: A key stage where you will present a selection of your best work, detailing your design process, problem-solving approach, and the impact of your solutions. Expect detailed questions about your methodology, client interactions, and how you handle complex challenges.

• Team/Cross-functional Interviews: Interviews with potential colleagues (designers, consultants, engineers) to assess collaboration style, technical understanding, and cultural fit.

• Final Interview: Potentially with senior leadership to discuss strategic vision, leadership capabilities, and overall fit with IMPACT's culture and business goals.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 strong case studies that best represent your experience in leading UX design, especially in digital commerce or complex problem-solving scenarios.

• Focus on Process: Clearly articulate the "why" and "how" behind your design decisions. Detail your user research, ideation, iteration, and validation processes.

• Quantify Impact: Whenever possible, present metrics and outcomes that demonstrate the measurable value your designs delivered for users and businesses (e.g., increased conversion rates, improved user satisfaction, reduced task completion times).

• Highlight Leadership: Showcase instances where you led teams, mentored colleagues, or influenced strategic direction.

• Tailor to IMPACT: Emphasize projects that align with IMPACT's focus on digital commerce, strategy, and delivering tangible business impact.

Challenge Preparation:

• Be prepared for discussions on how you would approach specific client challenges related to e-commerce, user experience optimization, or digital transformation.

• Practice articulating your design philosophy and how you stay current with industry trends and emerging technologies.

• Think about how you would mentor and develop other designers within a consultancy setting.

📝 Enhancement Note: The portfolio presentation is a critical component. Candidates should focus on showcasing not just visual design skills but also strategic thinking, problem-solving abilities, and the capacity to lead and mentor. Preparing to discuss specific challenges within the digital commerce space will be advantageous.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP.

• User Research & Testing: UserTesting.com, Optimal Workshop, Lookback, Maze.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Miro, Mural.

Analytics & Reporting:

• Google Analytics, Adobe Analytics, Hotjar, Mixpanel, Amplitude.

• Familiarity with data visualization tools like Tableau or Power BI may be beneficial. CRM & Automation:

• While not directly a UX tool, understanding how CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms integrate with user experiences can be an advantage.

📝 Enhancement Note: While specific tools are not listed, the role implies proficiency in industry-standard UX design and prototyping software. Familiarity with research, analytics, and collaboration tools is also essential for a lead role in a cross-functional environment.

👥 Team Culture & Values

Operations Values:

• Curiosity: A drive to understand user needs, explore new technologies, and question assumptions to find better solutions.

• Collaboration: A commitment to working effectively with diverse teams and stakeholders to achieve shared goals.

• Impact: A focus on delivering tangible, measurable value for clients and their users, driving business growth and improving digital experiences.

• Continuous Improvement: A dedication to refining processes, elevating standards, and fostering personal and professional growth.

• Accountability: Taking ownership of deliverables and commitments, ensuring high quality and reliability.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with strategists, consultants, and engineers, ensuring design is integrated from concept to execution.

• Client-Centric: A strong focus on understanding and addressing client needs, building trust through expertise and partnership.

• Mentorship and Knowledge Sharing: An environment where experienced professionals actively guide and develop junior talent, and knowledge is shared openly.

• Agile and Iterative: A flexible and adaptive approach to projects, embracing feedback and iterating on designs to achieve optimal outcomes.

📝 Enhancement Note: IMPACT's stated values of curiosity, collaboration, and impact are central to their culture. For a UX Design Lead, demonstrating these values through their work, client interactions, and team leadership will be key to cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs with User Desirability: Navigating the complexities of client business objectives while ensuring solutions are genuinely user-friendly and valuable.

• Driving Innovation in a Consultative Environment: Championing new ideas and methodologies while working within client constraints and project timelines.

• Mentoring and Leading Diverse Teams: Effectively guiding and inspiring designers with varying levels of experience and skill sets.

• Staying Ahead of Evolving Commerce Trends: Continuously adapting UX strategies to keep pace with rapid changes in technology, consumer behavior, and the digital commerce landscape.

• Quantifying UX Impact: Demonstrating clear ROI and measurable business value for design initiatives to clients and stakeholders.

Learning & Development Opportunities:

• Advanced UX Methodologies: Deepen expertise in areas like service design, behavioral economics, or advanced qualitative research techniques.

• Digital Commerce Specialization: Become a go-to expert for UX within the e-commerce and broader digital commerce sectors.

• Leadership and Management Skills: Develop strategic leadership capabilities through mentorship, team management, and contributing to practice development.

• Industry Conferences and Certifications: Opportunities to attend relevant industry events and pursue certifications to stay at the forefront of UX and commerce trends.

📝 Enhancement Note: The challenges presented are typical for senior UX roles in consultancy, requiring strong problem-solving, leadership, and adaptability. The growth opportunities highlight a clear path for career advancement and specialization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you approach it, and what was the outcome?" (Focus on your negotiation, empathy, and problem-solving process.)

• "How would you approach designing a new feature for an e-commerce platform to increase customer retention?" (Be ready to outline your research, ideation, and validation process, and identify key metrics.)

• "IMPACT works with clients to define the 'next era of commerce.' What do you see as the most significant trends shaping commerce UX, and how should design respond?" (Showcase your forward-thinking and industry awareness.) Company & Culture Questions:

• "What interests you most about IMPACT's approach to commerce and experience design?" (Research their website, case studies, and company values.)

• "How do you contribute to fostering a collaborative and innovative team environment?" (Provide examples of your mentoring and teamwork approach.)

• "How do you ensure your design work delivers measurable business impact for clients?" (Prepare to discuss metrics and ROI.) Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline the Problem, Your Role, Process (Research, Ideation, Design, Validation), Solution, and Results/Impact.

• Storytelling: Weave a narrative that highlights your critical thinking, decision-making process, and challenges overcome.

• Visuals: Use high-quality mockups, wireframes, user flow diagrams, and any relevant research data to support your presentation.

• Engagement: Be prepared to answer in-depth questions about your choices, alternatives considered, and how you would approach similar challenges in the future.

📝 Enhancement Note: Candidates should prepare to discuss their design philosophy, leadership style, and strategic thinking, with a strong emphasis on how they connect design outcomes to business results in the digital commerce space.

📌 Application Steps

To apply for this UX Design Lead position:

• Submit your CV and a compelling portfolio through the provided link on the IMPACT career page.

• Portfolio Customization: Tailor your portfolio to highlight your most relevant UX leadership experience, particularly in digital commerce, and ensure case studies clearly articulate your process and impact.

• Resume Optimization: Ensure your resume emphasizes leadership responsibilities, years of experience, key skills (UX Research, Interaction Design, Prototyping, Strategy), and achievements relevant to consultancy or agency work.

• Interview Preparation: Practice articulating your design philosophy, leadership approach, and how you drive measurable results. Prepare to present 2-3 key portfolio pieces in detail.

• Company Research: Thoroughly understand IMPACT's mission, values, client work, and their vision for the "next era of commerce" to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---