Full Time Framer

📍 Job Overview

Job Title: Full Time Framer

Company: Michaels Stores

Location: Middletown, Ohio, United States

Job Type: PART_TIME

Category: Retail Operations / Merchandising

Date Posted: May 16, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on building customer relationships by providing custom framing solutions and delivering a memorable in-store experience.

• Key responsibilities include driving sales and production targets within the custom framing department, adhering to operational standards, and maintaining store presentation.

• The position requires proficiency in basic computer skills, measuring, and operating specialized framing equipment, alongside excellent customer service and cash handling abilities.

• It involves contributing to overall store operations, including merchandising, inventory management, and supporting omni-channel processes.

📝 Enhancement Note: While the job title is "Full Time Framer," the employment type is listed as "PART_TIME." This discrepancy suggests the role may offer full-time hours but is classified as part-time for benefits or scheduling purposes, or there might be a need for clarification with the hiring team. The primary focus is on in-store retail operations with a specialization in custom framing services.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging with them to understand their custom framing needs.
  • Utilize the "Elevated ABC Deliver" methodology to provide personalized design consultations and drive sales for custom framing solutions.
  • Achieve and exceed personal designer sales and production targets.

• Custom Framing Production:

  • Execute custom framing orders with a high degree of quality, precision, and adherence to deadlines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Single Item, Single Order) areas, and directed replenishment zones to ensure optimal presentation and stock levels.
  • Ensure the store environment is safe, clean, and clutter-free, contributing to a positive shopping experience.
  • Participate actively in truck unloading and stocking processes, adhering to established standards and timelines.

• Customer Service & Transaction Management:

  • Deliver friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Operate the cash register accurately, executing cash handling procedures to company standards.
  • Support omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

• Compliance & Teamwork:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.

  • Uphold company policies and standards in all activities.

  • Interact respectfully with colleagues, maintain a positive attitude, and serve as a role model, promoting organizational values and vision.

  • Support shrink and safety programs to minimize loss and ensure a secure work environment.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized custom framing services and general retail store operations. Candidates should be prepared to demonstrate skills in both consultative sales and efficient, quality production, alongside core retail competencies like merchandising and customer service. The "Elevated ABC Deliver" is a proprietary sales methodology that candidates should research or be ready to learn quickly.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing retail or service role.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially online order management tools.

• Measuring Skills: Accurate and precise measuring capabilities for custom framing projects.

• Equipment Operation: Demonstrated ability to safely and effectively operate framing equipment, including specialized tools like glass cutters and heat presses.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions with a positive and helpful demeanor.

• Cash Handling Proficiency: Experience operating a cash register and accurately managing financial transactions.

• Merchandising Acumen: Understanding of visual merchandising principles to maintain an appealing and organized retail space.

• Product Knowledge: Willingness and ability to learn about various framing materials, techniques, and available products.

Preferred Skills:

• Retail Sales Experience: Proven track record of exceeding sales targets and building customer relationships.

• Consultative Selling: Ability to guide customers through product selections and design choices to meet their specific needs and budget.

• Inventory Management: Familiarity with stock replenishment and inventory control processes in a retail setting.

• Omni-channel Operations: Experience with processes like BOPIS or other integrated online/in-store fulfillment methods.

📝 Enhancement Note: The "0-2 years" experience level suggests this is an entry-level to junior position within the operations framework. Emphasis is placed on foundational retail skills and the willingness to learn specialized framing techniques and sales methodologies. Candidates with a strong aptitude for detail, precision, and customer interaction will be well-suited.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any relevant projects or experiences that demonstrate their skills in the following areas:
  • Process Improvement: Examples of how you've improved a process, even in a small way, in a previous role (e.g., organizing a stockroom, streamlining a task).
  • Metrics & Efficiency: Instances where you contributed to efficiency or met specific targets (e.g., sales goals, order completion times).
  • System Implementation: Experience learning and using new systems or tools (e.g., POS, inventory software).
  • Customer Solution Design: Showcase how you've helped a customer find a specific solution or met a unique need.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs).

• Ability to follow documented workflows for custom framing orders, from consultation to production and completion.

• Understanding the importance of accurate documentation for order fulfillment and customer satisfaction.

📝 Enhancement Note: For this specific role, a formal portfolio is less critical than demonstrating a strong understanding of process adherence and a willingness to learn. Candidates should be ready to discuss past experiences that showcase their ability to follow instructions, manage tasks efficiently, and interact with customers to create solutions, which are core to operations.

💵 Compensation & Benefits

Salary Range: $11.25 - $13.20 per hour

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision insurance.

• Paid Time Off (PTO): Accrued paid time off for work-life balance.

• Tuition Assistance: Support for ongoing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Access to additional benefits as detailed on mikbenefits.com.

Working Hours:

• This position is listed as PART_TIME, but the "Full Time Framer" title suggests potential for consistent hours, possibly up to 40 hours per week depending on business needs and scheduling. Work hours include nights, weekends, and early mornings.

📝 Enhancement Note: The salary range is provided. The "PART_TIME" designation for a "Full Time Framer" role implies that while the position may be classified as part-time, the hours worked could be substantial. Candidates should clarify expected weekly hours and benefits eligibility during the interview process. The benefits listed are standard for retail and are a significant part of the total compensation package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail, Custom Framing

Company Size: Large (Over 10,000 employees globally)

Founded: 1973

Company Description: Michaels is the leading specialty retailer of arts and crafts supplies in North America, operating over 1,300 stores across 49 states and Canada, along with its e-commerce platforms. The company is dedicated to inspiring creativity and celebration. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise.

Company Headquarters: Irving, Texas

Team Structure:

• This role is part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Custom Framing Manager).

• Collaboration is expected with fellow sales associates, framers, and other store personnel.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions tailored to customer needs, particularly in custom framing.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for sales, production, safety, and inventory management.

• Data-Driven Insights (Store Level): While not data science, store performance is tracked through sales metrics, production targets, and inventory accuracy.

• Efficiency Focus: Continuous effort to improve operational efficiency in tasks like truck stocking, merchandising, and order fulfillment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered on creativity, customer engagement, and operational excellence within a retail environment. The "Full Time Framer" role is integral to the store's ability to offer high-value custom services, contributing directly to customer satisfaction and revenue. Candidates should align with values of creativity, helpfulness, and a commitment to quality.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Junior Specialist

Reporting Structure: Reports directly to store management (e.g., Store Manager, Custom Framing Manager). This role is foundational within the store operations hierarchy.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and production, customer satisfaction through quality service and product delivery, and operational efficiency through effective store maintenance and inventory support.

Growth Opportunities:

• Skill Specialization: Develop deep expertise in custom framing design, production techniques, and customer consultation.

• Retail Leadership Path: Potential to advance into roles such as Lead Framer, Assistant Store Manager, or Store Manager through demonstrated performance, leadership skills, and initiative.

• Cross-Functional Experience: Gain broad experience in various retail operations, including sales, merchandising, inventory, and customer service.

• Continuous Learning: Opportunities to learn new framing techniques, sales strategies, and potentially management skills through on-the-job training and company resources.

📝 Enhancement Note: This role serves as an excellent entry point into retail operations, particularly within a specialized service area like custom framing. Growth potential is strong for individuals who excel in customer engagement, sales, and operational execution, with clear pathways into store management or specialized framing roles.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): Store - 4601 Roosevelt Blvd, Middletown, Ohio (Specific store location).

Workspace Context:

• Customer-Facing Area: The primary workspace is the retail floor and the custom framing counter, requiring constant interaction with customers.

• Production Area: Includes a frame shop equipped with specialized tools like glass cutters and heat presses, which requires a focus on safety and precision.

• Stock Areas: May involve working in stock rooms, some of which may not be climate-controlled, and participating in truck unloading.

• Collaborative Environment: Works as part of a team, requiring effective communication and cooperation with colleagues and management.

• Technology: Access to POS systems and potentially other store management software.

Work Schedule:

• Flexible scheduling is common in retail, including nights, weekends, and early mornings. As a "Full Time Framer" listed as "PART_TIME," candidates should expect a consistent schedule that may vary based on business needs.

📝 Enhancement Note: The environment is dynamic and fast-paced, typical of a retail setting. Candidates must be comfortable working in a public-facing role, handling diverse customer interactions, and performing production tasks in a dedicated framing area. The work requires both standing for extended periods and the ability to handle physical tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, experience, and alignment with the role's requirements.

• In-Person Interview: Typically involves a conversation with the store manager or a designated interviewer. This will likely cover:

  • Behavioral questions assessing customer service skills, problem-solving abilities, and teamwork.
  • Situational questions related to handling customer inquiries, resolving issues, and managing framing orders.
  • A discussion about your interest in custom framing and Michaels.

• Skills Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss your approach to using framing equipment.

• Final Interview/Offer: May involve a final discussion with a higher-level manager or HR representative.

Portfolio Review Tips:

• For this role, a formal portfolio is not typically required. However, be prepared to discuss specific examples from your past experiences that demonstrate:
  • Customer Service Successes: Stories where you went above and beyond for a customer.
  • Problem-Solving: How you handled a challenging customer situation or operational issue.
  • Attention to Detail: Examples of tasks where precision and accuracy were critical.
  • Learning Agility: How quickly you picked up new skills or learned to use new equipment/systems.

Challenge Preparation:

• Scenario-Based Questions: Anticipate questions like, "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their design choice?"

• Demonstrate Enthusiasm: Show genuine interest in Michaels, the creative process, and helping customers bring their visions to life.

• Highlight Relevant Skills: Emphasize any experience with tools, measuring, sales, or customer interaction. Be ready to discuss your understanding of basic retail operations.

📝 Enhancement Note: The interview process for this role will focus on assessing practical skills, customer service aptitude, and cultural fit within the Michaels team. While a formal portfolio isn't expected, candidates should be ready to articulate their experience and skills through concrete examples.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutters, mat cutters, framing machines (e.g., staple guns, jointers), heat presses.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookups.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• Basic Computer Software: For internal communications, order management, and potentially training modules.

Analytics & Reporting:

• While direct analytics roles are not part of this position, performance is tracked via:
  • Sales Reports: Tracking individual and store sales performance, especially for custom framing.
  • Production Metrics: Monitoring order completion times and quality.
  • Inventory Reports: For managing stock levels of framing materials and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology implies a CRM-like approach to tracking customer preferences and interactions for personalized service and repeat business.

• Order Management Systems: Integrated into the POS or separate software for managing custom framing orders from placement to fulfillment.

📝 Enhancement Note: Proficiency with specialized framing equipment and standard retail POS systems is crucial. The ability to learn and adapt to Michaels' specific sales and order management processes is also key. Candidates should highlight any experience with similar tools or systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment that celebrates and encourages creative expression.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and tailored solutions.

• Teamwork & Collaboration: Working together effectively to achieve store goals and support colleagues.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing products and services.

• Efficiency & Accountability: Adhering to processes, managing time effectively, and taking ownership of responsibilities.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store associates to ensure a positive customer experience across all departments.

• Process Review & Feedback: Openness to receiving and providing constructive feedback to improve team performance and operational processes.

• Knowledge Sharing: Willingness to share best practices in framing, sales, and customer service with team members.

📝 Enhancement Note: Michaels emphasizes a supportive and creative work environment where team members are encouraged to collaborate and contribute to a positive customer experience. A strong sense of teamwork and a commitment to quality are central to the company's operational culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales Demands: Effectively managing time to complete custom framing orders while also engaging with customers on the sales floor.

• Handling Diverse Customer Needs: Meeting the varied artistic visions, budget constraints, and timelines of different customers.

• Maintaining Quality Standards: Consistently producing high-quality framing work in a fast-paced retail setting.

• Adapting to New Products/Techniques: Staying current with Michaels' evolving product lines, framing materials, and sales methodologies.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge in design principles, material selection, and advanced framing techniques.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management.

• Retail Operations Management: Potential to learn about inventory control, visual merchandising, and team leadership.

• Industry Trends: Exposure to current trends in art, decor, and custom framing.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in custom framing and sales, alongside a foundation in retail operations. Overcoming the challenge of balancing diverse responsibilities will be key to success and future growth within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a demanding customer, de-escalate a situation, or go the extra mile to satisfy a customer's request. Think about the "Elevated ABC Deliver" methodology—how would you apply its principles?

• Problem-Solving: Consider how you would troubleshoot a framing order issue, manage inventory discrepancies, or handle a busy period in the frame shop.

• Sales Approach: How do you approach selling a product or service? How do you identify customer needs and recommend solutions? Be ready to discuss your understanding of consultative selling.

Company & Culture Questions:

• Interest in Michaels: Research Michaels' mission, values, and recent initiatives. Be ready to articulate why you want to work there and what appeals to you about their creative culture.

• Teamwork: Provide examples of how you've successfully collaborated with a team in a previous role. Discuss your approach to working with diverse personalities.

• Operations & Efficiency: How do you ensure accuracy and efficiency in your work? What is your approach to following procedures and SOPs?

Portfolio Presentation Strategy:

• Since a formal portfolio is not required, focus on strong verbal communication.

• STAR Method: For behavioral questions, use the STAR method (Situation, Task, Action, Result) to structure your answers with concrete examples.

• Highlight Relevant Skills: Emphasize your measuring skills, ability to operate tools, customer service experience, and any sales aptitude.

• Demonstrate Enthusiasm: Show passion for creativity, art, and helping customers.

📝 Enhancement Note: Preparation should focus on demonstrating practical skills, a customer-centric mindset, and an understanding of retail operations. Highlighting any experience with tools, precision tasks, or sales will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant experience in retail, customer service, sales, or hands-on work with tools or measurements. Quantify achievements whenever possible (e.g., "Exceeded sales targets by 10%," "Completed an average of 15 framing orders per week").

• Prepare for Interview Questions: Practice answering common retail interview questions, focusing on behavioral examples using the STAR method. Research Michaels and be ready to discuss your interest in the company and the framing role.

• Understand the Role: Re-read the job description carefully. Be prepared to discuss your understanding of custom framing, customer service, and basic retail operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.