Full Time Framer

📍 Job Overview

Job Title: Full Time Framer

Company: Michaels Stores

Location: Store - 13-1585 Kenaston Blvd, Unit #K4, Winnipeg, MB, Canada

Job Type: FULL_TIME

Category: Retail Operations / GTM (Sales & Customer Experience)

Date Posted: 2026-06-03

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales by providing expert custom framing solutions and memorable in-store experiences.

• Maintain a safe, clean, and well-merchandised retail environment to enhance customer shopping.

• Execute sales and production targets for custom framing orders with a focus on quality and timeliness.

• Support overall retail operations, including inventory management, cash handling, and omni-channel processes.

• Foster customer relationships through proactive engagement and problem-solving, embodying the company's commitment to creativity and customer satisfaction.

📝 Enhancement Note: This role, while titled "Framer," has significant customer-facing and sales responsibilities, placing it within a broader Retail Operations and GTM (Go-To-Market) scope that emphasizes direct customer interaction and sales conversion. The emphasis on "building customer relationships" and "delivering sales and production results" highlights the sales aspect.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage customers to build relationships and understand their framing needs using the "Elevated ABC Deliver" approach.
  • Consult with customers to design and recommend custom framing solutions that meet their artistic vision and budget.
  • Drive sales by effectively presenting framing options, materials, and value propositions.
  • Achieve and exceed personal sales and production targets for custom framing orders.

• Production & Quality Assurance:

  • Complete custom framing orders accurately, adhering to high-quality standards and meeting promised delivery timelines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Ensure all framing orders are produced to specification and meet customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Shop In Shop Out) displays, and directed replenishment zones.
  • Ensure the overall store environment is safe, clean, clutter-free, and well-merchandised to facilitate customer shopping.
  • Participate actively in truck unloads and stocking processes, adhering to established standards and timelines.
  • Support inventory management initiatives to ensure product availability and minimize shrinkage.

• Customer Service & Transaction Management:

  • Provide friendly and helpful customer service, assisting customers in locating products and offering solutions.
  • Operate the cash register, execute cash handling procedures accurately, and process various payment types.
  • Support omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

• Teamwork & Adherence:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

  • Interact positively and respectfully with colleagues, promoting a collaborative and inclusive team environment.

  • Support company-wide safety and shrink control programs.

📝 Enhancement Note: The responsibilities are structured to reflect a layered approach to the role, starting with direct customer interaction and sales, moving to production and quality, then encompassing broader store operations and team collaboration. This aligns with typical retail operations roles that require a blend of specialized skills and general operational support.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred.

• Post-secondary education in a related field (e.g., Art, Design, Business) is a plus. Experience:

• 0-2 years of experience in a customer-facing role, preferably in retail.

• Proven ability to build customer relationships and drive sales.

• Experience in a production or craft-oriented environment is advantageous. Required Skills:

• Custom Framing Expertise: Basic understanding of framing principles, materials, and techniques. Proficiency in operating framing equipment and glass cutters.

• Customer Service Excellence: Ability to engage customers, understand needs, and provide solutions with a friendly and helpful demeanor.

• Sales Acumen: Demonstrated ability to sell products and/or services, meet sales targets, and upsell/cross-sell effectively.

• Measuring & Calculation Skills: Basic measuring skills for accurate order fulfillment and material estimation.

• Computer Proficiency: Basic computer skills for POS systems, order entry, and potential inventory management software.

• Cash Handling: Accurate and secure cash handling capabilities, including operating a cash register.

• Team Collaboration: Ability to work effectively as part of a team, contributing to a positive work environment.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, with a track record of achieving sales goals.

• Design Sensibility: An eye for design and aesthetics, particularly related to art and decor.

• Inventory Management: Familiarity with stock replenishment, visual merchandising, and inventory control.

• Omni-channel Operations: Experience with e-commerce fulfillment processes (e.g., BOPIS, ship-from-store).

• Advanced Framing Techniques: Knowledge of specialized framing techniques or materials.

📝 Enhancement Note: The skills are categorized to differentiate core requirements from those that would provide a competitive advantage. "Measuring Skills," "Glass Cutting," and "Custom Framing" are specific to the technical aspects, while "Customer Service Excellence" and "Sales Acumen" highlight the GTM and revenue-generating components. "Computer Skills" are essential for modern retail operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Examples of how you've successfully engaged customers, identified needs, and provided solutions that led to a sale or positive outcome.

• Sales Achievement Examples: Quantifiable results demonstrating your ability to meet or exceed sales targets, particularly in a consultative sales context.

• Production Quality Examples: Visual documentation (photos or descriptions) of framing projects completed with a focus on craftsmanship, precision, and adherence to design specifications.

• Problem-Solving Scenarios: Descriptions of how you've handled challenging customer requests or operational issues, showcasing your ability to find effective solutions.

Process Documentation:

• Workflow Design & Optimization: (If applicable) Examples of how you've identified inefficiencies in a process and proposed or implemented improvements, particularly in a retail or production setting.

• System Implementation & Usage: Demonstrations of your ability to quickly learn and effectively use new systems, including POS, inventory, or CRM tools.

• Measurement & Performance Analysis: (If applicable) How you track your own performance against goals (sales, production, customer satisfaction) and use that data to inform your approach.

📝 Enhancement Note: For a role like this, a formal "portfolio" might not be expected in the traditional sense. However, candidates should be prepared to discuss their experiences and demonstrate their skills through examples during the interview process. The emphasis is on tangible results and process understanding, not necessarily formal documentation.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for similar retail sales and production roles in Winnipeg, MB, Canada, the estimated salary range for a Full-Time Framer is CAD $16.00 - CAD $22.00 per hour. This range accounts for the entry-level to 2 years of experience requirement, the specialized framing skill, and the sales component of the role.

• Actual compensation will be determined by factors such as experience, skills, qualifications, and the specific needs of the role. Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision insurance for eligible employees.

• Paid Time Off (PTO): Generous PTO package for work-life balance.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Significant discounts on Michaels products and services, fueling personal creativity.

• Retirement Savings Plan: (Often available, confirm with employer) Options for saving for the future.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

Working Hours:

• This is a full-time position, typically requiring approximately 40 hours per week.

• Work hours may include nights, weekends, and early mornings, as dictated by store operational needs and customer traffic.

• Flexibility in scheduling is often a requirement for retail roles.

📝 Enhancement Note: Salary estimation for hourly retail roles is based on general market data for the specified location and experience level. Benefits are listed as provided in the input data and supplemented with common offerings for full-time retail positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail

Company Size: Large (Over 10,000 employees globally)

Founded: 1973, with headquarters in Irving, Texas. Michaels has a long-standing presence in the retail landscape, focusing on empowering creativity.

Team Structure:

• Framing Team: Likely a small, specialized team within the store, working closely with sales associates.

• Store Operations: Reports to Store Management (Store Manager, Assistant Manager, Department Specialist).

• Cross-functional Collaboration: Works closely with other store associates across departments, including sales, merchandising, and stock. Collaboration with corporate support functions (e.g., inventory planning, marketing) may occur indirectly through established programs and systems.

Methodology:

• Customer-Centric Approach: Focus on building relationships and providing solutions that delight customers.

• Data-Driven Merchandising: Utilizing sales data and replenishment programs to ensure optimal product availability and presentation.

• Process Standardization: Adherence to SOPs for consistent operational execution, quality control, and compliance.

• Creativity & Inspiration: Fostering an environment that encourages creativity for both customers and employees.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is described based on their stated purpose and industry positioning. The team structure reflects a typical retail store hierarchy, emphasizing the Framer's role within the broader store operations context.

📈 Career & Growth Analysis

Operations Career Level: Retail Associate / Specialist (Entry-Level to Junior)

This role represents an entry point into retail operations, blending customer service, sales, and specialized production skills. It's a hands-on position focused on direct customer interaction and operational execution within a specific department.

Reporting Structure:

• Reports directly to Store Management (e.g., Store Manager, Assistant Store Manager, or a designated Department Specialist).

• Works collaboratively with fellow store associates. Operations Impact:

• Directly impacts store revenue through custom framing sales and customer satisfaction.

• Contributes to operational efficiency by maintaining department standards, accurate production, and supporting overall store tasks.

• Enhances the customer experience by providing expert advice and high-quality custom solutions, reinforcing Michaels' brand as a destination for creativity. Growth Opportunities:

• Skill Specialization: Develop advanced framing techniques, material knowledge, and design consultation skills.

• Sales Leadership: Progress into roles with higher sales targets, commission potential, or consultative sales specializations.

• Retail Management Track: Potential to move into roles like Department Specialist, Assistant Store Manager, or Store Manager by demonstrating leadership, operational expertise, and sales performance.

• Cross-Departmental Experience: Gain experience in other areas of store operations (e.g., merchandising, inventory) to build a well-rounded retail profile.

• Corporate Opportunities: With significant experience and performance, potential pathways to corporate roles in merchandising, buying, or training.

📝 Enhancement Note: This analysis focuses on the progression within a retail environment, highlighting how a specialized role like Framer can serve as a foundation for broader retail management or sales careers.

🌐 Work Environment

Office Type: Public Retail Store Setting

The work environment is a busy, customer-facing retail store, specifically within the creative arts and crafts sector. The framing department is a dedicated area within the store.

Office Location(s):

• Store #13-1585 Kenaston Blvd, Unit #K4, Winnipeg, MB, Canada.

• Michaels operates numerous locations across North America. Workspace Context:

• Collaborative Environment: Constant interaction with customers and fellow store associates. Requires a positive, team-oriented attitude.

• Operations Tools & Technology: Access to Point-of-Sale (POS) systems, framing equipment (glass cutters, heat presses), and potentially inventory management tools.

• Team Interaction: Opportunities for daily interaction with a diverse team, sharing knowledge and supporting each other in achieving store goals.

• Physical Demands: Involves standing for extended periods, lifting heavy items, bending, reaching, and using ladders. The framing shop environment includes specific tools and materials.

Work Schedule:

• Full-time position, typically 40 hours per week.

• Requires flexibility to work evenings, weekends, and potentially early mornings to meet operational demands and customer traffic patterns.

📝 Enhancement Note: The description emphasizes the dynamic nature of a retail work environment, including customer interaction, team collaboration, and the physical demands specific to the role and store setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume for basic qualifications and experience.

• Phone/Video Interview: Discussion of experience, skills, and cultural fit with an HR representative or hiring manager.

Focus on customer service, sales aptitude, and basic framing knowledge.

• In-Store Interview: This will likely involve:

  • Meet & Greet: Introduction to the store team and environment.
  • Skills Assessment: Demonstration of measuring skills, basic framing equipment familiarity (if possible), and customer interaction role-play.
  • Situational Questions: Scenarios related to customer service, sales challenges, and problem-solving.
  • Portfolio Discussion: Candidates may be asked to describe relevant past projects or experiences that showcase their skills in framing, sales, or customer service.

• Final Interview: May involve a discussion with Store Management to assess overall fit, long-term potential, and answer any remaining questions.

Portfolio Review Tips:

• Prepare Examples: Have specific examples ready to discuss your experience with:

  • Customer Consultations: How you've guided customers to the right framing solution.
  • Sales Successes: Instances where you exceeded sales targets or closed difficult sales.
  • Framing Projects: Describe challenging or unique framing projects you've completed, highlighting quality and problem-solving.
  • Problem Resolution: How you've handled customer complaints or operational issues.

• Quantify Achievements: Whenever possible, use numbers to demonstrate impact (e.g., "increased framing sales by X%," "handled Y custom orders per week").

• Focus on Process: Be ready to explain your approach to customer interactions, sales processes, and production tasks.

Challenge Preparation:

• Customer Interaction Scenarios: Practice role-playing how you would greet a customer, assess their needs, and recommend a framing solution.

• Sales Pitch Practice: Prepare a brief pitch for a common framing scenario, highlighting benefits and value.

• Problem-Solving Questions: Think about how you would handle a customer unhappy with a finished order or a situation where a specific material is out of stock.

📝 Enhancement Note: Given the nature of the role, a formal "portfolio" is less likely. The advice focuses on preparing to discuss and demonstrate skills and experiences through examples and role-playing during the interview process.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutter: For cutting custom mats to fit artwork.
  • Frame Moulding Chopper/Miter Saw: For precise cutting of frame corners.
  • Heat Press/Sealer: For specific mounting or sealing techniques.
  • Various Hand Tools: Hammers, staple guns, rulers, measuring tapes, etc.

• Point-of-Sale (POS) System: For processing transactions, order entry, and customer management.

• Computer/Tablet: For accessing order details, company systems, training modules, and potentially design software.

Analytics & Reporting:

• POS Reports: Basic sales data, transaction volume, and popular product trends.

• Inventory Management Software: To track stock levels, manage replenishment, and identify product needs.

CRM & Automation:

• Customer Relationship Management (CRM) Features within POS: To track customer preferences, order history, and contact information for follow-up and loyalty programs.

• Omni-channel Fulfillment Systems: Software to manage online orders for in-store pickup or shipping.

📝 Enhancement Note: This section details the specific tools and technologies directly relevant to the "Framer" role, combining production equipment with retail operational systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and quality products.

• Creativity & Passion: Encouraging a love for arts, crafts, and personal expression, both for customers and employees.

• Teamwork & Collaboration: Working together to achieve store goals and create a supportive work environment.

• Integrity & Accountability: Upholding company standards, handling transactions honestly, and taking responsibility for tasks.

• Efficiency & Quality: Striving for operational excellence in production, merchandising, and customer service.

Collaboration Style:

• Cross-functional Support: Associates are expected to assist across different store functions as needed, from customer service to stocking.

• Open Communication: Encouraging team members to share ideas, provide feedback, and communicate challenges openly.

• Problem-Solving Together: Collaborating with colleagues and management to resolve customer issues or operational roadblocks.

• Knowledge Sharing: Mentoring newer associates and sharing best practices in framing, sales, or customer service.

📝 Enhancement Note: The values and collaboration style are inferred from Michaels' stated purpose and typical retail operational dynamics, focusing on customer engagement, creativity, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production & Sales: Effectively managing time to complete framing orders while also engaging with customers and driving sales.

• Handling Diverse Customer Needs: Meeting a wide range of artistic tastes, budgets, and custom framing requests.

• Physical Demands: The role requires physical stamina for standing, lifting, and using equipment.

• Seasonal Fluctuations: Adapting to busy periods (holidays, back-to-school) and slower times.

• Learning New Products/Techniques: Staying updated on new framing materials, styles, and operational procedures.

Learning & Development Opportunities:

• Advanced Framing Certifications: Opportunities to gain specialized knowledge and credentials in custom framing.

• Sales Training: Development in consultative selling techniques, customer relationship management, and closing strategies.

• Retail Management Workshops: Training in leadership, operational management, merchandising, and inventory control for those aspiring to management roles.

• Product Knowledge Expansion: Learning about various art mediums, preservation techniques, and design trends.

• Cross-Training: Gaining experience in other store departments to broaden skill sets.

📝 Enhancement Note: This section anticipates common challenges in a retail framing role and outlines clear pathways for professional development and growth within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you went above and beyond to help a customer. What was the outcome?" (Focus on empathy, problem-solving, and customer satisfaction.)

• Sales Experience: "Tell me about a time you successfully sold a higher-value product or service. How did you approach it?" (Highlight consultative selling, understanding needs, and value proposition.)

• Problem-Solving: "Imagine a customer is unhappy with their finished framing order. How would you handle this situation?" (Emphasize active listening, de-escalation, and finding a resolution.)

• Teamwork: "Describe a time you had to work with a difficult colleague. How did you manage the situation?" (Focus on professionalism, communication, and collaboration.)

• Operational Knowledge: "What do you understand about custom framing, and what are your basic skills with relevant tools?" (Be ready to discuss your experience with measuring, cutting, and operating equipment.)

Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in this Framer role?" (Connect your passion for creativity, customer service, or crafting to the company mission.)

• "What do you know about Michaels' commitment to creativity and customer experience?" (Show you've researched the company's values and purpose.)

• "How do you contribute to a positive team environment?" (Discuss your collaborative spirit and willingness to help others.) Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio might not be required, be ready to verbally present strong examples of your work.

• "STAR" Method: Structure your answers using the Situation, Task, Action, Result method for behavioral questions.

• Quantify Results: If discussing sales or production, use numbers to illustrate your impact.

• Highlight Key Skills: Ensure your examples clearly demonstrate your customer service, sales, production, and problem-solving capabilities.

• Showcase Passion: Convey your enthusiasm for art, craft, and helping customers bring their creative visions to life.

📝 Enhancement Note: Interview preparation advice is tailored to a retail sales and production role, focusing on behavioral questions, customer interaction scenarios, and demonstrating relevant skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, sales, any crafting or production skills, and familiarity with retail environments. Use keywords from the job description like "custom framing," "customer service," "sales," and "merchandising."

• Prepare Talking Points: Think through specific examples of your customer interactions, sales achievements, and any framing or crafting projects you've completed. Practice using the STAR method for behavioral questions.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their focus on creativity and customer experience.

• Prepare Questions: Have a few thoughtful questions ready to ask the interviewer about the team, daily responsibilities, or growth opportunities within the store.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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