Full Time Framer

📍 Job Overview

Job Title: Full Time Framer

Company: Michaels Stores

Location: Store - 13-1585 Kenaston Blvd, Unit K4, Winnipeg, MB, Canada

Job Type: Full Time

Category: Retail Operations / Customer Service

Date Posted: September 10, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized framing solutions and exceptional in-store experiences.

• Drive sales and production targets by effectively merchandising, stocking, and operating framing equipment.

• Maintain operational excellence by adhering to Standard Operating Procedures (SOPs), safety protocols, and inventory management standards.

• Contribute to a positive and inclusive work environment that celebrates creativity and customer satisfaction.

• Support omni-channel processes to enhance customer convenience and accessibility.

📝 Enhancement Note: This role is situated within a retail environment, emphasizing customer-facing responsibilities. While the title is "Framer," the core of the role extends beyond technical framing skills to encompass sales, customer service, and general retail operations. The "operations" aspect here refers to the efficient execution of store-level processes and customer engagement strategies.

📈 Primary Responsibilities

• Build and nurture customer relationships by understanding their creative needs and providing tailored custom framing solutions, leveraging the "Elevated ABC Deliver" personal designer approach.

• Achieve and exceed personal sales and production goals through proactive customer engagement and effective product/service recommendations.

• Execute custom framing orders with a high degree of quality and ensure timely completion, meeting customer expectations.

• Maintain the readiness and appeal of the ready-made frame department and other assigned retail areas, including SISO (Sales In, Stock Out) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance, operational consistency, and risk mitigation.

• Actively participate in and support shrink and safety programs to maintain a secure and accident-free workplace.

• Foster a positive and respectful work environment, demonstrating commitment to company values and acting as a role model for colleagues.

• Participate in truck un-loading and stocking processes, ensuring adherence to truck standards and completion within budget.

• Operate the cash register accurately and execute cash handling procedures according to established standards.

• Acknowledge all customers promptly, assist them in locating products, and provide effective solutions to their needs.

• Support and execute omni-channel processes, such as buy online, pick up in-store, to enhance customer convenience.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties with broader retail operations. The emphasis on "Elevated ABC Deliver" suggests a consultative sales approach, requiring strong interpersonal and problem-solving skills in addition to technical framing abilities.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years of experience in a customer-facing role, with a focus on retail or service environments.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and order management.

• Basic measuring skills for accurate framing and material selection.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to work effectively in a team environment and collaborate with colleagues.

• Basic understanding of inventory management principles and stock replenishment.

• Ability to adhere to established operational procedures and safety guidelines. Preferred Skills:

• Previous retail experience, particularly in a specialty or custom product environment.

• Proven experience in selling products and/or services, with a track record of meeting sales targets.

• Familiarity with custom framing processes and materials.

• Experience with POS systems and cash handling.

• Knowledge of merchandising and visual display techniques.

📝 Enhancement Note: The "0-2 years" experience level suggests that this role is designed for individuals early in their careers, with a strong emphasis on training and development provided by Michaels. The required skills are foundational, making it accessible to candidates with transferable customer service abilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any examples of projects or work that demonstrate attention to detail, problem-solving, and customer satisfaction. This could include personal projects showcasing craftsmanship or instances where exceptional customer service was provided.

• For candidates with prior framing experience, showcasing examples of completed framing projects, particularly those involving custom designs or complex materials, would be beneficial.

• Demonstrations of understanding and application of retail processes, such as merchandising or inventory management, can be discussed in lieu of a visual portfolio. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and procedures, such as Standard Operating Procedures (SOPs), to ensure consistent quality and operational efficiency.

• The ability to learn and adapt to new processes, including those related to sales, production, and customer service, will be assessed.

• Familiarity with or the ability to quickly learn omni-channel process flows will be advantageous.

📝 Enhancement Note: For this entry-level role, the "portfolio" is more about demonstrating a mindset of quality, customer focus, and process adherence rather than a formal collection of work. Candidates should focus on articulating their understanding and experience with retail processes during the interview.

💵 Compensation & Benefits

Salary Range: Based on regional benchmarks for similar entry-level retail associate positions in Winnipeg, MB, Canada, the estimated annual salary range is CAD $30,000 - $38,000. This range typically reflects full-time hours and includes potential for performance-based incentives.

Benefits:

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.

• Paid Time Off (PTO): Accrued vacation and sick leave.

• Tuition Assistance: Support for ongoing education and skill development.

• Generous Employee Discounts: Significant discounts on Michaels products and services.

• Other Benefits: Details available at mikbenefits.com.

Working Hours: Full-time position, typically around 40 hours per week. This will include nights, weekends, and early mornings, as dictated by store operational needs and customer traffic.

📝 Enhancement Note: The salary estimate is derived from publicly available data for similar retail roles in the specified Canadian market, considering the entry-level nature of the position and the full-time employment type. Benefits are explicitly listed in the provided text.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, specializing in arts, crafts, custom framing, and seasonal decor.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large-scale retail operation with significant reach and brand presence.

Founded: Founded in 1973, Michaels has a long-standing history in the retail sector, suggesting established operational procedures and a mature company culture.

Team Structure:

• The store team typically includes a Store Manager, Assistant Store Manager, Team Leads, and Retail Associates (including Framers).

• Reporting structure is hierarchical, with Framers reporting to a Team Lead or Assistant Manager.

• Cross-functional collaboration is essential, with Framers working alongside other associates to manage sales floor, stockroom, and customer service areas. Methodology:

• Data analysis is primarily focused on sales performance, inventory turnover, and customer traffic to inform staffing and merchandising decisions.

• Workflow planning involves managing daily tasks, customer orders, and stock replenishment to ensure efficient store operations.

• Automation is utilized through POS systems and inventory management software, with a focus on streamlining transactions and stock control.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is centered around creativity, customer engagement, and operational efficiency within a large retail framework. The emphasis on "fueling the joy of creativity" suggests a positive and encouraging work environment.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations framework. It serves as a foundational role for individuals interested in customer service, sales, and the operational aspects of a large retail chain.

Reporting Structure: The Framer reports directly to a Team Lead or Assistant Store Manager, who oversees daily store operations and provides guidance on sales, production, and customer service.

Operations Impact: Framers directly impact store revenue through direct sales, upselling custom framing solutions, and contributing to a positive customer experience that encourages repeat business. Efficient operations, including accurate order fulfillment and effective merchandising, also contribute to overall store profitability and customer satisfaction.

Growth Opportunities:

• Skill Development: Opportunities to become proficient in advanced framing techniques, material knowledge, and consultative sales.

• Advancement: Potential to advance to roles such as Lead Framer, Team Lead, or Assistant Store Manager, with increased responsibilities in team management, operational oversight, and sales strategy.

• Cross-Training: Possibility of cross-training in other store departments, such as visual merchandising or inventory management, to broaden operational knowledge.

📝 Enhancement Note: The growth path within Michaels retail operations is typically structured, allowing individuals to progress from front-line roles to supervisory and management positions by demonstrating proficiency and commitment.

🌐 Work Environment

Office Type: This is a traditional retail store environment. The workspace includes a sales floor, a dedicated custom framing shop area, and stockrooms.

Office Location(s): The specific location is Store #13-1585 Kenaston Blvd, Unit K4, Winnipeg, MB, Canada. This is a public retail setting.

Workspace Context:

• The sales floor is a climate-controlled public area designed for customer shopping.

• The framing shop contains specialized equipment like glass cutters and heat presses, requiring adherence to safety protocols.

• Opportunities for interaction with a diverse customer base and collaboration with fellow team members are abundant.

• Stockrooms may not always be climate-controlled, and some outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

Work Schedule: The work schedule is flexible and will include nights, weekends, and early mornings to meet business demands. This requires adaptability from the employee.

📝 Enhancement Note: The work environment is dynamic and customer-focused, requiring adaptability to varying tasks and schedules. Safety is a key consideration, particularly within the framing shop.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• First Interview: Typically conducted by a Team Lead or Assistant Store Manager, focusing on customer service skills, retail experience, and understanding of the Framer role. May include situational questions.

• Skills Assessment: A practical assessment may be conducted to evaluate basic measuring skills and the ability to operate framing equipment safely.

• Final Interview: Potentially with the Store Manager, focusing on cultural fit, career aspirations, and overall alignment with Michaels values.

Portfolio Review Tips:

• For this role, a formal portfolio is less critical than demonstrating a strong work ethic, customer service aptitude, and a willingness to learn.

• Be prepared to discuss past experiences where you demonstrated excellent customer service, problem-solving skills, or attention to detail.

• If you have any personal projects or past work that showcases craftsmanship or attention to detail, be ready to describe them.

• Highlight any experience with tools, measurements, or creative processes. Challenge Preparation:

• Expect questions related to customer scenarios: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their design choice?"

• Be ready to articulate your understanding of basic retail operations, such as merchandising or stock replenishment.

• Prepare to discuss your motivation for working at Michaels and your interest in custom framing.

📝 Enhancement Note: The interview process for this role will likely focus on assessing soft skills and foundational aptitudes rather than deep technical expertise, given the entry-level nature. Demonstrating enthusiasm and a customer-centric mindset will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Assorted machinery for cutting mats, frames, and assembling finished pieces.

• Glass Cutting Tools: Specialized tools for precise glass cutting.

• Heat Press: Used in certain framing applications.

• Measuring Tools: Tape measures, rulers, and specialized framing measurement devices.

Analytics & Reporting:

• Point-of-Sale (POS) Systems: For processing transactions, managing sales data, and customer information.

• Inventory Management Software: To track stock levels, manage replenishment, and monitor product movement.

• Basic Computer Skills: For accessing company portals, communication, and potentially order management systems.

CRM & Automation:

• Customer Relationship Management (CRM) Features within POS: To track customer preferences and purchase history, aiding in personalized sales approaches.

• Order Management Systems: To track custom framing orders from placement to completion.

• Omni Channel Process Support: Systems enabling integration between online and in-store purchasing experiences.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale, inventory management, and specialized framing tools. Proficiency with basic computer systems is a prerequisite.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging a passion for arts and crafts and helping customers bring their creative visions to life.

• Customer Focus: Prioritizing customer satisfaction through exceptional service, personalized solutions, and a welcoming environment.

• Teamwork: Fostering a collaborative atmosphere where team members support each other to achieve store goals.

• Integrity: Upholding company standards, ethical practices, and honest communication in all interactions.

• Efficiency: Striving for operational excellence in sales, production, and inventory management to maximize productivity and minimize waste.

Collaboration Style:

• Cross-functional Integration: Close collaboration between sales floor associates and framers to ensure seamless customer experiences, from initial inquiry to order fulfillment.

• Process Review: Openness to feedback and continuous improvement of operational processes to enhance efficiency and customer satisfaction.

• Knowledge Sharing: Encouraging team members to share best practices in customer service, framing techniques, and operational efficiency.

📝 Enhancement Note: The culture at Michaels emphasizes a blend of creative passion and operational discipline, driven by a strong commitment to customer service and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to serve walk-in customers, process custom orders, and meet production deadlines.

• Customer Expectations: Handling diverse customer needs and expectations for custom framing, which can range from simple to complex artistic requirements.

• Learning Curve: Mastering the technical aspects of custom framing, including material selection, design principles, and equipment operation.

• Seasonal Fluctuations: Adapting to varying customer traffic and demand throughout different seasons and holidays.

Learning & Development Opportunities:

• Framing Certification/Training: Opportunities to gain expertise in advanced framing techniques and materials.

• Sales and Customer Service Training: Development programs focused on consultative selling, relationship building, and conflict resolution.

• Leadership Development: Pathways for advancement into supervisory roles through demonstrated performance and leadership potential.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in a creative field while also building a foundation in retail operations and customer engagement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer." (Assesses customer service focus and problem-solving.)

• "How would you handle a situation where a customer is unhappy with the framing quote?" (Evaluates negotiation, problem-solving, and customer retention skills.)

• "Imagine a customer needs a unique framing solution for a valuable piece of art. How would you approach them and what questions would you ask?" (Tests consultative sales approach and understanding of framing needs.) Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in a framing role?" (Gauges genuine interest and cultural fit.)

• "What does 'fueling the joy of creativity' mean to you?" (Assesses alignment with company mission and values.)

• "How do you approach working as part of a team to achieve common goals?" (Evaluates collaboration and teamwork skills.) Portfolio Presentation Strategy:

• If you have relevant personal projects or past work samples, be ready to briefly describe them, focusing on the process, challenges, and outcome.

• For this role, articulate your understanding of how attention to detail, precision, and customer collaboration contribute to successful framing outcomes.

• Be prepared to discuss your ability to learn new processes and operate equipment safely and efficiently, referencing any relevant past experiences.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service skills, a willingness to learn technical framing aspects, and an understanding of Michaels' creative and customer-centric culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume & Cover Letter Preparation: Tailor your resume to highlight any customer service, sales, or hands-on experience. If submitting a cover letter, express your enthusiasm for Michaels, creativity, and customer engagement.

• Interview Practice: Prepare for situational questions related to customer service, sales scenarios, and problem-solving in a retail environment. Practice articulating your understanding of basic operational processes and your eagerness to learn custom framing.

• Company Research: Familiarize yourself with Michaels' product offerings, target audience, and company mission. Understand their commitment to creativity and customer satisfaction, and be ready to discuss how your skills align with these values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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