Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Longmont, Colorado, United States

Job Type: Part-time

Category: Retail Operations

Date Posted: 2026-09-14

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service by building relationships and offering custom framing solutions.

• Execute sales and production targets within the Custom Framing department.

• Maintain store standards through effective merchandising, stocking, and inventory management.

• Operate the cash register and handle transactions with accuracy and efficiency.

• Contribute to a safe, clean, and engaging retail environment for both customers and team members.

📝 Enhancement Note: This role is categorized under Retail Operations due to its direct involvement in customer-facing sales, in-store processes, and inventory management within a retail environment. While the title is "Framer," the responsibilities extend beyond just framing to encompass broader retail operational duties.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships through proactive engagement and personalized service.
  • Utilize the "Elevated ABC Deliver" approach to understand customer needs and offer tailored custom framing solutions.
  • Drive sales and production results within the Custom Framing department.
  • Acknowledge customers promptly, assist with product location, and provide effective solutions.
  • Support Omni-channel processes by assisting customers with online orders or in-store pickup.

• Framing Production & Quality:

  • Complete custom framing orders with a high degree of quality and adhere to established timelines.
  • Operate framing equipment and glass cutters safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free environment for customers.
  • Maintain the visual presentation of assigned areas, ensuring products are well-merchandised and in stock.
  • Participate actively in truck un-loading and stocking processes to meet store standards and budgetary requirements.

• Operational Compliance & Teamwork:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and requirements.
  • Support company shrink and safety programs, promoting a culture of loss prevention and workplace safety.
  • Interact positively and respectfully with colleagues, remaining calm and productive in challenging situations.
  • Serve as a role model by promoting organizational vision and values and projecting a positive image.

• Point of Sale (POS) Operations:

  • Operate the cash register accurately and efficiently, adhering to all cash handling standards.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach, and "Omni channel processes" indicates integration with online sales. The involvement in truck un-loading and stocking points to the need for physical stamina and efficiency in inventory management.

🎓 Skills & Qualifications

Education: While no specific degree is required, a foundational understanding of basic math and measurement principles is essential.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in custom framing is a strong asset, but not strictly required if other relevant skills are present. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, basic software, and potentially online order platforms.

• Basic Measuring Skills: Precision in taking measurements for framing projects is critical.

• Customer Service Excellence: Proven ability to engage with customers, understand needs, and provide solutions.

• Sales Acumen: Capability to identify sales opportunities and guide customers towards purchasing decisions.

• Cash Handling Proficiency: Accuracy and integrity in processing transactions.

• Operational Adherence: Willingness and ability to follow Standard Operating Procedures (SOPs) and company guidelines.

• Physical Stamina: Ability to stand for extended periods, lift heavy items, and perform repetitive physical tasks.

• Teamwork & Collaboration: Ability to work effectively with colleagues and contribute to a positive team environment.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting, particularly in a specialty retail environment.

• Sales Experience: Proven track record of selling products or services, ideally in a consultative manner.

• Framing Equipment Operation: Familiarity with operating framing tools, including glass cutters.

• Merchandising Skills: Understanding of visual presentation standards and ability to maintain store aesthetics.

📝 Enhancement Note: The "0-2 years" experience level suggests that training will be provided for specific framing techniques and equipment. The emphasis on "basic" skills implies that the core competencies are transferable from other customer-facing roles. Preferred skills highlight areas where candidates can immediately add value.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be mandatory for this entry-level role, candidates are encouraged to highlight projects or experiences that demonstrate:

  • Problem-Solving: Examples of how you identified a customer need and provided a creative solution.
  • Attention to Detail: Instances where precision and accuracy were critical to successful task completion.
  • Customer Interaction: Anecdotes showcasing your ability to build rapport and provide excellent service.
  • Efficiency: Situations where you improved a process or completed a task effectively and quickly.

• Process Documentation:

  • Be prepared to discuss how you follow established procedures (SOPs) and maintain quality standards in your work.

  • Highlight any experience you have in contributing to a clean and organized work environment.

  • Showcase an understanding of safety protocols in a retail or workshop setting.

📝 Enhancement Note: For an entry-level Framer role, a traditional portfolio is less critical than demonstrating core competencies through experience and interview responses. The "portfolio" here should be interpreted as the candidate's ability to articulate their skills and experiences relevant to the job responsibilities, particularly concerning customer interaction, attention to detail, and process adherence.

💵 Compensation & Benefits

Salary Range:

• $15.25 - $17.90 per hour.

• This range reflects an entry-level position with part-time hours in the Longmont, Colorado area. The specific rate will be determined by experience, skills, and adherence to performance expectations. Benefits:

• For eligible team members:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits
  • Tuition assistance
  • Adoption assistance
  • Various voluntary insurance options

• All team members enjoy:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The job description notes a potential for 40 hours per week, but typically part-time roles have fewer hours.

📝 Enhancement Note: The salary range is competitive for entry-level retail positions in Longmont, CO. The benefits package is comprehensive, with many options available to eligible part-time employees, which is a significant perk for this role level. The mention of overtime compensation indicates that hours beyond standard may be required and compensated accordingly.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer focused on providing supplies and inspiration for creative pursuits.

Company Size: Large (Over 10,000 employees). Michaels operates over 1,300 stores across the US and Canada.

Founded: 1973. Michaels has a long-standing history in the retail sector, evolving to meet the needs of creators and celebrators.

Team Structure:

• Store Level: The Framer will be part of a store team led by Store Management (Store Manager, Assistant Store Manager).

• Departmental Focus: This role has a primary focus on the Custom Framing department, working closely with other sales associates and potentially a dedicated Framing Manager or Lead.

• Cross-functional Collaboration: Will collaborate with all store team members to ensure smooth store operations, including stocking, merchandising, and customer service across departments. Assistance with Omni-channel fulfillment may require coordination with online order processing teams or designated store personnel.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) ensures consistent quality, safety, and operational efficiency across all stores.

• Data-Driven Operations: While not explicitly detailed for this role, the company's scale implies a focus on sales performance, inventory management, and shrink reduction metrics.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is centered around creativity and community. For a Framer, this translates to a role where artistic expression meets customer service within a structured retail environment. The company's size offers stability and a wide range of potential career paths within the organization.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Function. This role serves as a foundational position within the retail operations framework, focusing on customer interaction, sales, and specific production skills (framing).

Reporting Structure: Reports directly to store management (e.g., Store Manager, Assistant Store Manager, or Framing Manager if applicable).

Operations Impact: The Framer directly impacts store revenue through sales of custom framing and related products. They also influence customer loyalty and brand perception through their service quality and the craftsmanship of their work. Efficient operations in the framing department contribute to overall store profitability and customer satisfaction.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, materials, and design consultation.

• Sales Advancement: Progress to roles with higher sales targets or commission potential.

• Team Leadership: Potential to move into supervisory roles such as Framing Lead, Key Holder, or Assistant Store Manager, requiring broader operational and people management skills.

• Cross-Departmental Opportunities: Gain experience in other store departments (e.g., Merchandising, Inventory) to develop a comprehensive understanding of retail operations.

• Company-Wide Mobility: Michaels' large store footprint offers opportunities for relocation or advancement to district or corporate roles for high-performing individuals.

📝 Enhancement Note: This entry-level role is a stepping stone. The "Framer" title implies a specialization, but the responsibilities indicate a broader retail associate function. Growth is typically within the retail store structure, focusing on increasing responsibility in sales, operations management, or leadership.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is the sales floor and the custom framing shop within a Michaels retail store.

Office Location(s): Longmont, CO (205 Ken Pratt Blvd Ste 200). The store environment is climate-controlled, with some stock rooms potentially not being climate-controlled. Occasional outdoor work may be required for tasks like retrieving carts or during truck unloads.

Workspace Context:

• Customer Interaction Hub: The framing counter and sales floor are dynamic areas with constant customer traffic.

• Workshop Environment: The frame shop involves specialized equipment like glass cutters and heat presses, requiring adherence to safety protocols.

• Team Collaboration: Frequent interaction with fellow store associates and management is expected to ensure smooth operations and customer support.

• Tools & Technology: Access to point-of-sale systems, framing equipment, and potentially inventory management tools.

Work Schedule:

• Part-time, with varied hours including nights, weekends, and early mornings. Flexibility is key to accommodate business needs and customer traffic patterns.

📝 Enhancement Note: The work environment combines the fast-paced nature of retail with the precision required for custom framing. Team members must be adaptable to different tasks and comfortable working in a public-facing role with varying hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume, potentially followed by a brief phone screen.

• In-Store Interview: This will be the primary interview stage. Expect a combination of:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and adherence to procedures (e.g., "Tell me about a time you dealt with a difficult customer," "How do you ensure accuracy in your work?").
  • Situational Questions: Presenting scenarios related to framing, sales, or store operations (e.g., "A customer wants a frame for a unique piece of art, how would you approach this?").
  • Skills Assessment: Discussion or demonstration of basic measuring skills and potentially comfort with operating equipment (though formal testing may be limited).
  • Store Walkthrough: You may be asked to help locate products for the interviewer or assist in maintaining a section of the store.

• Framing Department Focus: The interview will likely delve into your understanding of custom framing needs, materials, and your ability to translate customer vision into a tangible product.

• Final Evaluation: Based on overall fit with company culture, demonstrated skills, and potential for growth.

Portfolio Review Tips:

• For this role, a "portfolio" is more about your ability to articulate your experience and skills.

• Prepare examples: Have specific stories ready that demonstrate your customer service wins, problem-solving successes, attention to detail, and any experience with sales or visual merchandising.

• Highlight relevant skills: Even if your experience isn't directly in framing, draw parallels from other roles. For example, if you've worked in a craft or art supply store, emphasize your knowledge of materials. If you've had roles requiring precision (e.g., data entry, lab work), highlight your accuracy.

• Showcase enthusiasm: Express genuine interest in art, creativity, and helping customers bring their projects to life.

Challenge Preparation:

• Be ready for practical demonstrations: While not guaranteed, be prepared to show how you would measure something or explain the steps you'd take to help a customer choose a frame.

• Understand basic framing concepts: Familiarize yourself with common framing elements like matting, glass types, and frame materials.

• Think about sales scenarios: Practice how you would upsell or cross-sell framing services and related products.

📝 Enhancement Note: The interview process for an entry-level role like this will focus heavily on behavioral and situational questions to assess soft skills and cultural fit. Candidates should be prepared to discuss their customer service philosophy and demonstrate an eagerness to learn and follow procedures.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially order entry.

• Custom Framing Equipment:

  • Mat cutters: For precise cutting of mat boards.
  • Frame moulder/joiner: For assembling frames.
  • Glass cutter: For cutting glass or acrylic to size.
  • Heat press: For applying adhesive or laminates.
  • Measuring tools: Tape measures, rulers, calipers for accurate dimensions.

• Computer Systems: Basic PC for accessing company portals, training modules, and potentially order management.

Analytics & Reporting:

• While the Framer may not directly use advanced analytics tools, they will contribute to data collection through POS transactions.

• Performance will be tracked via sales figures, production output, and potentially customer feedback metrics. CRM & Automation:

• Customer Relationship Management (CRM) features within the POS system: To manage customer purchase history and preferences for custom framing.

• Inventory Management System: To track stock levels for framing supplies, ready-made frames, and other store merchandise.

📝 Enhancement Note: Proficiency in operating specific framing machinery and tools is a core technical requirement. While advanced software skills are not expected, comfort with POS systems and basic computer operation is essential for daily tasks.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A genuine interest in art, crafts, and helping customers realize their creative visions.

• Customer Focus: Prioritizing customer satisfaction through excellent service, listening, and problem-solving.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing work that meets customer expectations.

• Teamwork & Support: Collaborating effectively with colleagues to achieve store goals and maintain a positive work environment.

• Integrity & Accountability: Adhering to company policies, handling transactions accurately, and taking responsibility for assigned duties.

• Efficiency & Productivity: Striving to complete tasks effectively and contribute to the smooth operation of the store, especially within the framing department.

Collaboration Style:

• Cross-functional Support: Team members are expected to support each other across different store functions, from sales floor to stocking to framing.

• Open Communication: Encouraging clear communication to resolve customer issues, manage workflow, and share information.

• Learning-Oriented: A culture that supports team members in learning new skills, particularly within the framing department, and sharing best practices.

• Customer-First Mindset: All team members are aligned on delivering an exceptional customer experience, whether directly assisting with a framing project or supporting other store operations.

📝 Enhancement Note: Michaels emphasizes a culture that celebrates creativity while maintaining operational discipline. The team culture likely fosters a supportive environment where individuals can develop specialized skills while contributing to the overall success of the store.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing custom framing orders while also actively engaging customers on the sales floor and assisting with general store duties.

• Meeting Diverse Customer Needs: Translating a wide range of artistic visions and framing requirements into tangible, high-quality solutions.

• Physical Demands: The role requires prolonged standing, lifting, and repetitive motions, which can be physically taxing.

• Learning Curve for Framing: Mastering the operation of framing equipment and understanding the nuances of different materials and techniques requires dedicated learning and practice.

• Seasonal Fluctuations: Handling increased customer traffic and order volumes during peak seasons (e.g., holidays, graduation).

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and sales processes.

• Product Knowledge Expansion: Deepening understanding of framing materials, conservation methods, and design principles.

• Sales & Customer Service Workshops: Opportunities to enhance selling skills and customer engagement strategies.

• Cross-Training: Potential to learn about other areas of store operations, such as visual merchandising or inventory management.

• Career Pathing: Clear pathways for advancement within the store structure, from Framer to Key Holder, Assistant Manager, or Store Manager.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with a specialized component. The growth opportunities are well-defined within the retail hierarchy, offering clear progression for motivated individuals.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find the perfect solution for their needs." (Focus on active listening, problem-solving, and customer satisfaction.)

• "How do you ensure accuracy and attention to detail in your work, especially when dealing with measurements or custom orders?" (Highlight your process for double-checking, using tools correctly, and following instructions.)

• "Describe your experience with operating machinery or tools. What safety precautions do you take?" (Even if not framing specific, discuss any relevant experience and emphasize your commitment to safety.)

• "How do you handle busy periods or when multiple customers need assistance simultaneously?" (Show your ability to prioritize, stay calm, and manage workload efficiently.)

• "What interests you about custom framing and working at Michaels?" (Connect your passion for creativity, art, or helping others with the role and company mission.) Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research the company's mission, values, and recent initiatives.)

• "How do you contribute to a positive team environment?" (Provide examples of teamwork, support, and positive communication.)

• "How do you embody Michaels' values, such as customer focus or quality craftsmanship?" (Align your past experiences with the company's stated values.) Portfolio Presentation Strategy:

• Focus on your "story": Since a formal portfolio isn't expected, prepare to tell compelling stories about your past experiences that highlight the skills required for this role.

• Quantify achievements: If possible, use numbers. For example, "I consistently met or exceeded my sales targets by X%," or "I was responsible for managing inventory for Y product lines."

• Demonstrate understanding of the role: Show that you understand the balance between customer service, sales, and production required for a Framer.

• Express enthusiasm for learning: Emphasize your eagerness to learn the specific skills and processes involved in custom framing.

📝 Enhancement Note: Interview preparation should focus on showcasing soft skills, a proactive attitude, and a genuine interest in both customer service and the craft of framing. Candidates should be ready to articulate how their existing skills translate to the demands of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, hands-on work, or detail-oriented experiences. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "attention to detail."

• Prepare Your "Story": Be ready to discuss specific examples from your past roles that demonstrate your ability to build customer relationships, handle transactions accurately, work with tools, and maintain a clean and organized workspace.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly in the Custom Framing department. Understand their focus on creativity and customer experience.

• Practice Interview Responses: Rehearse answers to common behavioral and situational interview questions, focusing on clear, concise, and positive responses that showcase your suitability for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.